Training available from The Training Bank
Coaching and Leadership
Adaptive Leadership  : Leadership is influencing others to think and/or act a certain way, directed at a specific goal or outcome. It is the fuel which powers the manager, supervisor and team leader roles. Without effective leadership, these roles fall flat. The performance of employees and team members is unpredictable, with so many variables driving it that their accomplishments are sporadic at best.
Effective leadership provides employees and team members with a clear vision of the goals and outcomes they are intended to achieve, a high level of commitment to that accomplishment, a feeling of security that someone is in control, not in a negative way, but with both the interest of the organization and the individual in more...
The Five Dimensions of Coaching : Coaching is a one-on-one activity that aims to build on individuals strengths in order to improve their job performance and develop their potential. Successful coaching is a dialogue between two people who work together to resolve problems and make a commitment to improve performance over the long term. Performance is the bottom line, and coaching is the platform leaders use to make it happen. Coaching is a managerial discipline with well defined processes and techniques. It is based on the setting and monitoring of mutually agreed upon expectations. When these expectations are clearly established, coaching becomes the foundation for effective leadership. Coaching is based on the belief more...
Customer Service Training
Customer-Focused Leadership : This highly effective and interactive 2-day on-site program provides you with proven fundamentals for developing and improving service quality. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive advantage in your organization, this program is a must.
While parts of the program will help anyone who works in an organization where service quality is important, it is more...
Customers Forever : Whether your goal is to improve customer retention, create value and build customer loyalty or enhance the delivery of service to your customers, this program is for you.
This popular and highly effective one or two-day on-site program is designed specifically for all front-line and support employees. It presents a framework for improving service at the point of contact with the customer. This framework provides participants with strategies and skills that will help them make the most of their day-to-day interactions with people who receive their work-product, products and services.
It is available in generic format or we can customize it to reflect your specific learning needs and organizational more...
The Wow Factor : Creating a Customer-Focused mind-set and delivering a level of service which consistently wows your customers will create differentiation in today s highly competitive market. This kind of differentiation will lead to greater customer loyalty and a fan base of customers who will brag about how good you are to deal with. That s got to be good for your business!
This on-site half-day or full 1-day program is highly interactive and led by one of our Customer Service Training Specialists.
Online Employee Development Training
BTU College of Personal Performance  : Through this unique and highly effective online training you learn how to unlock your personal potential for self-confidence, self-esteem and personal power. Become a leader, earn more money and get more out of life than ever before.
- Maximize Your Performance (The Psychology of Achievement)
- Time Management for Results (Double Your Productivity)
TTB Employee Development System : This unique online learning system provides over 23 hours of practical and easy to apply web-based training.
There are 24 self-study courses, one self-assessment, dozens of learning activities, exercises and job aids. The content covered in this package is a must have for anyone who wants to improve their overall job performance.
Learning categories include:
- Working With My Manager (4 courses)
- My Productivity and Development (3 courses)
- The Ultimate Team Player (4 courses)
- more...
Online Management training
BTU College of Entrepreneurship and Business Success : This unique online learning experience provides series of proven, practical methods and techniques to start, build, manage, grow or turnaround any business.
- Increase Your Profits! (A Street-Smart MBA)
- Start Your Own Business! (And Guarantee Its Success)
- Turbocharge Your Business! (Grow Rapidly and Profitably)
BTU College of Leadership and Management : Through this highly effective and robust online learning series you will learn how to manage, motivate and build a team of high performers. Think strategically, make better decisions, and get faster, more predictable results.
- High Performance Leadership
- Time Management for Results (Double Your Productivity)
BTU College of Sales and Sales Management : College of Sales and Sales Management
You learn the most effective strategies and techniques ever discovered to increase sales and profitability.
- High Performance Selling
- Superior Sales Management
- Strategic Planning for the Sales Professional
- Sales Service Excellence
Cantrain Online : This Unique Online System Offers Hundreds Of Exceptional Courses On A Wide Range Of Professional And Personal Development Topics.
Cantrainonline is a state-of-the-art, unique and highly effective web-based learning system. Containing hundreds of essential business skills courses and learning objects, this system is an excellent resource to meet your diverse learning needs.
CantrainOnline currently offers 9 incredible learning packages containing over 300 courses as well as several individual unique course titles.
TTB Management Development System : This comprehensive online learning system contains over 40 hours of practical and easy to apply training.
There are 47 self-study courses, 6 self-assessments, and dozens learning activities, exercises and job aids. We cover a wide range of topics which are need-to-know for anyone who manages or supervises others. Learning categories include:
- Managing Others (10 courses)
- Human Resource Practices (10 courses)
- Business Planning and Improvement (8 courses)
- more...
Online Safety Training
TTBs Canadian Safety Campus : Under a special arrangement between The Training Bank and 360 Training, we are pleased to offer this world-class online safety training to our Training Bank customers.
CanadaSafetyCampus is the premiere online safety training portal and corporate solutions provider for workplace health and safety training and compliance. In accordance with the Canadian regulations and developed by Canadian Health and Safety Professionals.
TTBs OSHA Campus : Under a special arrangement between The Training Bank and 360 Training, we are pleased to offer this world-class online safety training to our Training Bank customers.
OSHAcampus provides online training programs that help create a safer workplace and ensure compliance with OSHA regulations and standards. OSHAcampus caters to many sectors including industrial, construction, manufacturing, and educational sectors; and offers a wide range of courses covering an exceptional list of essential topics.
Supervisory Skills
Foundations: Supervisory Excellence : This highly interactive 2-day program is best conducted as an intact 2 day program, but it can be divided into a series of shorter workshops. It provides managers, supervisors and/or team leaders with the opportunity to establish and maintain highly successful supervisory and leadership practices.
This workshop provides hands-on tools which make transition of the learning to the job easy and effective. In order to assist participants in implementing what they have learned, each participant workbook includes a Personal Action Plan used to set goals, plan activities to achieve these goals and more...
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