Service Strategies |
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Service Strategies has been delivering technology service
and support specific education for more than fifteen years.
Our content and expertise sets our education apart from
anything else in the industry.
Content - Our educational materials and interactions are
designed specifically for management and staff that work
in technology service and support. Our course content was
developed directly out of these functional areas and provides
an unparalleled level of education with your objectives and
goals firmly in mind.
Instructors - Service Strategies instructors are industry
experts with many years of experience working in technology
service and support. This leads to very interactive
classrooms where real issues are addressed and solved
with long lasting benefits.
Service Strategies assists technology companies in
gaining real, measurable results through our structured
career development process. Whether defining current
business challenges, searching to measure ROI, selecting
courseware and a reinforcement process, or looking to
define an observation process - Service Strategies can help.
and support specific education for more than fifteen years.
Our content and expertise sets our education apart from
anything else in the industry.
Content - Our educational materials and interactions are
designed specifically for management and staff that work
in technology service and support. Our course content was
developed directly out of these functional areas and provides
an unparalleled level of education with your objectives and
goals firmly in mind.
Instructors - Service Strategies instructors are industry
experts with many years of experience working in technology
service and support. This leads to very interactive
classrooms where real issues are addressed and solved
with long lasting benefits.
Service Strategies assists technology companies in
gaining real, measurable results through our structured
career development process. Whether defining current
business challenges, searching to measure ROI, selecting
courseware and a reinforcement process, or looking to
define an observation process - Service Strategies can help.
Service Strategies is based in San Diego, CA, USA
| Head Office | Training and Seminar Locations |
Service Strategies advances service excellence by providing industry standards, career development and strategic advisory services that help ensure delivery of consistent, high-quality technology services and support.
Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. Service Strategies' programs help improve the support, eservice, field service and professional service operations of industry leading technology companies worldwide.
Adopted by service and support organizations in more than 30 countries worldwide, Service Strategies provides a range of solutions to help you improve your business operations. Our standards, career development and consulting services are helping operations of all sizes meet their strategic objectives and deliver the highest quality services available in the industry.
Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. Service Strategies' programs help improve the support, eservice, field service and professional service operations of industry leading technology companies worldwide.
Adopted by service and support organizations in more than 30 countries worldwide, Service Strategies provides a range of solutions to help you improve your business operations. Our standards, career development and consulting services are helping operations of all sizes meet their strategic objectives and deliver the highest quality services available in the industry.
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
Field Service Professional
: Customer service is not a one-size-fits-all skill. Engineers who provide field service face specific challenges that require on the spot thinking and a high level of confidence and control, while building and maintaining customer rapport. This blended learning course will teach both experienced and new field service engineers unique customer service skills to ensure success in their high expectation and complex environment.
Management DevelopmentService and Support Leadership
: Customer service is not a one-size-fits-all skill. Engineers who provide field service face specific challenges that require on the spot thinking and a high level of confidence and control, while building and maintaining customer rapport. This blended learning course will teach both experienced and new field service engineers unique customer service skills to ensure success in their high expectation and complex environment.Field Service Manager
: This 4 day course is dynamic and interactive, with students frequently working in small groups, presenting findings and working on the course case study. Field service managers must be able to manage in an environment of highly skilled, technical people. He or she must be able to lead, coach, and facilitate the activities of these people toward the accomplishment of the evolving technical service mission, and have a high quotient of skills and insights into the specific demands of customers, subordinates, and the service business environment. The Field Service Manager course uniquely fills this need
: This 4 day course is dynamic and interactive, with students frequently working in small groups, presenting findings and working on the course case study. Field service managers must be able to manage in an environment of highly skilled, technical people. He or she must be able to lead, coach, and facilitate the activities of these people toward the accomplishment of the evolving technical service mission, and have a high quotient of skills and insights into the specific demands of customers, subordinates, and the service business environment. The Field Service Manager course uniquely fills this needSupport Manager
: This course offers support managers the opportunity to develop and refine their technology support leadership skills. The course provides students with the skills necessary to effectively manage the challenges of the most complex support centers.
The 4 day course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support center including, managing customer satisfaction, operations and team performance management, and facilitating a team while managing a dynamic service product.
Support Professional Career TrainingSupport Professional Career Training
Account Management for Support
: The Support Account Management workshop is designed for experienced support professionals responsible for managing and growing key accounts. The program teaches the critical relationship skills and account management strategies required to
create customer value, improve client loyalty, and generate new, profitable revenue.
Problem Solving and Troubleshooting Workshop
: Effective technical problem resolution includes using excellent communication skills with customers at different knowledge levels while simultaneously making judgments about the information provided and asking key questions to gather the appropriate information. This can present a significant challenge to support professionals - especially in today's market where customer satisfaction is derived from effective communication in an ever changing environment of technology. The Problem Solving & Troubleshooting course uniquely addresses this challenge.
Support Professional
: The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
: The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.Support Professional - Online
: The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
Support Representatiive
: Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization.
: Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization.Support Representative - Online
: Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization.
In this course, participants learn and practice essential skills through real world exercises and group activities to more...
: Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization.
In this course, participants learn and practice essential skills through real world exercises and group activities to more...Support Specialist
: This 2-day course is for professionals with advanced experience and skills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course further enhances the communication and advanced business practices skills needed for the next stage of a support professional s career.
: This 2-day course is for professionals with advanced experience and skills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course further enhances the communication and advanced business practices skills needed for the next stage of a support professional s career.