TrainSmart, Inc.

Building Better Business Relationships : The foundation of personal and professional success lies in understanding others and realizing the impact of your behavior on the people around you. This course will help you increase understanding and communication to build stronger, more successful relationships.

Business Communications : A comprehensive communications course providing the participants with the knowledge and skills to become an effective communicator. In this interactive course, participants will learn the communication process and understand their communication style. They will learn to quickly organize and create clear, concise and correct written communications. Participants will practice using theories in role plays for successful listening, critical conversations and meetings.

Business Writing Workshop - Writing Smart : In the business world, the main requirement of business writing is clarity. Employers want their employees' written communications to be to the point, grammatically correct, and easy to read. Lackadaisical errors may lead the reader to believe there are also errors in the facts, and the writer loses credibility and trustworthiness. When writing an effective business letter, the writer creates an image of you and your company in your reader's mind. TrainSmart's business writing training seminar teaches the student that a good business letter should be effortless reading that makes the reader want to read more. It should be clear and concise, with short sentences and simple more...

Coaching For Performance : In business, one challenge is to find ways to improve employee performance using the most effective methods and techniques available. Another is to break the perception that monetary rewards are the primary tool leaders have to maximize performance. Finally, there is one of our biggest fears in the workplace - coaching strong employees who rarely need performance coaching. We probably could get along quite nicely by smoothing over the small or infrequent issues with these employees but the truth is above-average employees, on occasion, create problems; and they do want developmental and performance coaching. Coaching for Performance focuses on more...

Communicating Effectively : This workshop looks at behavior as a choice and increases awareness of the consequences behavioral choices have on others.

Conflict Resolution In The Workplace : TrainSmart's Conflict Resolution Training teaches participants to identify the early warning signs of conflict and how to work more effectively with their own as well as othersa emotions. In your department, within your company, are you currently working with people who: o Make enemies out of friends o Often need leadership role to step in to resolve conflict o Are a poor listeners o Attacks co-workers on a personal level o Needs to attend a CONFLICT RESOLUTION TRAINING program

Conversation Skills Training - Conversation SMART : This one day seminar examines how leaders coach, communicate, praise, and model crucial conversational behaviors. The purpose of Conversation SMARTa is to provide you with techniques to enhance your communication skills and increase your results during critical conversations. a Supervisors, team leaders, all levels of management will learn how to conduct those challenging conversations by using tact and confidence. This is accomplished by planning and rehearsing the conversation which will be practiced using specific strategies that can create mutual respect and understanding and open channels of communication.

CPR For Workplace Morale - Building Morale In The Workplace : Overview This workshop provides help for dealing with workplace challenges. When organizations experience a downsizing or any other dramatic change, they need people to be at their best. Most peoplea ™s reaction to change is resistance. Trust is lost and productivity suffers. Morale is at ita ™s worst. This workshop will help participants learn to create a more harmonious and productive workplace for the benefit of everyone. The Problem - Is your workplace experiencing rapid changes and/ or downsizing? - Has the cost of tension been too high on you or your organization? more...

Dealing With Difficult People : Through this highly interactive class, the participants will learn what behavior is difficult for them to handle and ways to control their reactions toward it.

Delegation Dilemma : This workshop provides help for managers who are reluctant to delegate. There are many reasons why managers are reluctant to delegate responsibilities that affect the achievement of organizational goals. There are often as many different reasons as there are managers. It may be due to lack of skill, a need to control things, or even unwillingness to give up a peta projects they feel most confident about. Whatever the reason, this workshop will explore the barriers, the benefits and the how-toa ™s of delegating.

Effective Leadership Training : This workshop will examine effective leadership models from a variety of perspectives. Discussion and activities will focus on elements of situational and grassroots leadership and will examine leadership form a personal, team and organizational perspective. Effective Leadership workshop will incorporate the use of classroom instruction, experiential initiative and facilitated, small group discussions.

Emotional Intelligence In The Workplace - EI Training : As Daniel Goleman states in Chapter One of his book, Working with Emotional Intelligence, a The rules for work are changing.a You are being judged by a new yardstick; not just by how smart you are, or by your training and expertise, but also by how well you handle each other and yourselves. This yardstick is increasingly applied in choosing who will be hired and who will not, who will be let go and who retained, who passed over and who promoted. The days when intelligence was your more...

Ethics In The Workplace : Overview The word a ethicsa is derived from the Greek word ethos (character), and from the Latin word mores (customs). Together, they combine to define how individuals choose to interact with one another. In philosophy, ethics defines what is good for the individual and for society and establishes the nature of duties that people owe themselves and one another. Far too many resources about business ethics contain sensationalistic stories about businesses a gone bada or prolonged preaching to businesses to a do the right thinga . These resources often explore simplistic ethical questions, such as a more...

FISH Training : This course inspires employees to improve customer service, be creative and create positive energy and attitude.

Getting Organized : This course will provide you with organizational techniques to get out of the chaos and manage all the a stuffa in your life! The Problem * Does your life feel chaotic most of the time? * Is it difficult to find emails, keep track of voice mails and sort through the clutter on your desktop? * Are you confused by the many tools available to help you get organized? Our Solution To Learn... * The benefits of getting and keeping organized * How to develop a filing system to organize paperwork, email and voicemail * How to make decisions about what to keep and what to toss  more...

How To Treat People : More often than not, Information Technology managers or supervisors are chosen based on their technical prowess and not their ability to manage/ lead others. How To Treat People (HTTP) steps them through the four critical areas that are fundamental to them becoming excellent managers of highperforming teams. The Problem * Managers not clear on the fundamentals of managing teams. * Unmotivated or underperforming employees. * Friction within the team or between teams. * Managers taking on too much of the more...

Influencing Corporate Culture : This workshop tackles the tough stuff! It is about creating a corporate culture that enables people to perform at their best. Corporate culture can randomly evolve or your managers can create and nurture one. They can only do that if they have the Emotional Intelligence and leadership skills to do so. The Problem * Do you have the skills to help your organization transform into one that is more productive, dynamic and able to respond quickly to market demands? * Do you know how to get management and employees working together in a partnership to create a more successful business? * more...

Its About Time - Time Management Workshop : During this interactive session, participants will complete an inventory on how they spend their time, explore and discuss the components of effective time management and delegation. The participant materials include a number of hints on how to solve their time management a flawsa as described in the pre-session inventory. This course is ideal for break out sessions!

Laws For Leaders : Laws for leaders is a workshop for front-line supervisors, upper level supervisors, HR employees, and any other individuals that have the authority to discipline or even discharge. For example, front-line supervisors should be trained in harassment and hostile environment prevention. If a supervisor has final authority to discharge, he/ she should have training in disparate treatment and disparate impact. The Problem - Do your supervisors understand discrimination laws such as harassment and hostile environment? - ™s your organization currently non-union, but thinking about becoming unionized? - Does your more...

Managing Employee Performance : Employee performance appraisals help improve business results through individual and team performance. Measuring employee, team, department and even organizational performance can be a daunting task. TrainSmart uses its performance management system as a tool to build relationships between supervisors and employees. TrainSmart designs a customized performance management system that is unique to the organization's culture and needs. There are three basic reasons for making an employee performance appraisal. The first reason is to encourage good behavior or to correct and discourage below standard performance. People who perform expect a reward, even if it is only recognition. Secondly is to more...

Meeting Smart - Meeting Facilitation Training : Are your meetings as productive as they should be? Meeting Facilitation Training gives you the tools necessary to plan effective meetings. In order to plan effective meetings, you must learn how to: start and end effective meetings, maximize your meeting time, manage conflicts, help groups identify and accomplish meeting tasks.

On-Site Train The Trainer : TrainSmart's Train the Trainer Programs teach participants the essential skills to transfer knowledge to adult learners in a way that is educational, interesting and interactive. Our customized, on-site "train-the-trainer" workshop is for the managers, supervisors, new training professional and non-professional trainers who are called upon to develop and conduct training sessions on occasion.

Organizational Skills Using A 5 Step System : This workshop supplies participants with the tools and skills to create and maintain exceptional, organized and prioritized work. Participants will closely examine how they currently function and learn ways to improve their work habits. They will learn to stop wasting time and take control of their projects even when overwhelming stress threatens their effectiveness. The Problem * Can you prioritize your work even when every project seems like it is the top priority? * Do you stay calm and in control when everyone else in your organization is a putting out fires?" * How much time do you waste each day looking for lost more...

People Skills Professionalism : This course is designed to provide an understanding of how to project a more professional image to create credibility and respect. It will also help build stronger relationships with co-workers, managers and employees.

Presentation Skills Training : TrainSmart's Presentation Skills has been taught to more than 1, 000 participants over the past 4 years. Presentation Skills is one of TrainSmart's core competencies and considered to be a part of our Smart Series. Typically the course is a two-day course, however we will streamline the course to focus on the organization and planning of a presentation, practice and provide feedback.

Preventing Sexual Harassment In The Workplace : Participants will learn what constitutes Sexual Harassment, what the laws state, the costs associated with violating the laws, your responsibilities as an employee and a manager, and ways to avoid it in the workplace.

Preventing Violence In The Workplace : This course prepares you to identify symptoms and causes of workplace violence, and to take corrective actions. You learn the warning signs of potential violence and defuse anger and conflict.

Successful Negotiation Techniques Workshop : The program includes information on devising a negotiation strategy, managing negotiation with difficult people, making appropriate concessions, what to do when a negotiation breaks down and six steps to follow consistent performance. This course uses experiential exercises customized to the negotiation situations commonly experienced in an organization. The participants learn and then practice using principled negotiation while assessing their negotiation approach.

Technical Report Writing Workshop : The ability to write clear, concise documents related to technical issues is a highly desirable skill that is much different from writing letters, emails, and non-technical documents. The creation of effective technical materials requires discipline, organization, and a keen eye for detail. This course is designed to give good writers or technical staff who have decent writing skillsthe tools needed to design, develop, and maintain technical documents.

Time Management Using Time Mastery Profile : Time Mastery Profile addresses the issues of working smarter by assessing where we spend our time each day. We will identify the factors that affect how we manage our work, time constraints and how to develop priorities with supervisors and employees. This personalized look at managing work encourages participants to address the habits that limit our creativity and ability to work effectively within the environment. The Problem * How do we manage priorities when they are not our own? * What is the most important time management function to improve my overall use of time? * How more...

TimeSmart - Time Management Training : Time cannot be managed, but we can manage ourselves and our use of time more effectively. The Problem * Too many interruptions * Feeling that there is not enough a timea to get everything done * Lack of planning and prioritizing * Personal disorganization Our Solution To Learn... * How to assess their current time management habits * The importance of setting goals and prioritizing * More effective planning and scheduling techniques * How to avoid or deal with common time stealers * Tips and tricks to become better organized * To create an action plan for changing poor time management habits

Values Based Leadership : The Leadership Journey is a discussion based approach to corporate values, individual competencies and improved individual and team effectiveness. The course is highlighted by in depth discussions on values-based leadership examples from other corporations. The Leadership Journey builds on a foundation of Myers-Briggs Type Indicator Profiles to enhance communication ability. Participants utilize these new skills to discuss direction of their companies and improve their performance toward corporate goals. - Use Myers-Briggs Type Indicator Profiles to improve communication effectiveness - Open discussion on more...

Writing For Managements Eyes - Business Writing : Participants will learn through skills practice, insightful coaching and the development of an action plan. They will be left with the ability to turn their writing into a competitive advantage and tools to coach those that may report to them. This is a practical writing course for busy people at work.

Improving Customer Service Skills Workshop - Customer Service Training : Increase customer and employee satisfaction by improving communication and problem solving skills. This course will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations.

Fundamental Leadership Skills Training : This workshop will help participants with the fundamentals needed to develop and improve their effectiveness as a leader. They will build on their previously successful experience in leadership situations in order to achieve higher levels of personal performance and productivity. This program develops leadership skills by using follower-ship as a method to determine onea ™s leadership abilities. They will learn to identify and apply the skills of other effective leaders, deal with value challenges and gain followers.

Negotiating With A Savvy Buyer - Negotiation Skills Training : Participants will learn the techniques and skills to control the process for a positive outcome. The program is designed to provide the participants a perspective of the "other party's" strategies and methods to "win" while negotiating and how to deal with those techniques.