Davoi Continued Learning
Employability Skills Training Programme Telecom (ESTP-T)
Duration: 100 Hours
Class Size: 15
Course Contents:
A. Technology
1. General Review of Telecommunications
a. User Services
b. Standards
c. Switching & Switch Control
d. Transmission Techniques
e. Trunk and access networks
f. Intelligent Networks & VAS
g. Signalling
h. Network Management
i. Network Planning
2. PSTN & N-ISDN
3. Public Land Mobile Networks (PLMN)
4. Signalling Network
5. X.25 and B-ISDN
6. The Internet
7. Operations of a Telecom Operator
8. Operations of an ISP
9. Operations of a Telecom Vendor / System Integrator
10. Private Communication Networks
11. All about Call Centre Technology
12. Installation & Maintenance of Telecom Equipment
13. All about RF
14. In-building RF design & implementation
B. Employability Skills
1. Interview Handling
2. Presentation Skills
3. Different Roles & Functions in Industry
a. Telecom Operator
b. Internet Service Provider
c. PBX/Voice Mail/IVR Vendor
d. Telecom Equipment/Network Provider
e. System Integrators / Network Installers
f. International Call Centre
g. VAS provider
i. Telecom Technical Support (BPO)
4. Customer Responsiveness
5. Time Management
6. Project Management Basics
Davoi Continued Learning is based in New Delhi, Delhi, India
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