Davoi Continued Learning

Employability Skills Training Programme Telecom (ESTP-T)

Duration: 100 Hours

Class Size: 15

Course Contents:
A. Technology

1. General Review of Telecommunications
a. User Services
b. Standards
c. Switching & Switch Control
d. Transmission Techniques
e. Trunk and access networks
f. Intelligent Networks & VAS
g. Signalling
h. Network Management
i. Network Planning
2. PSTN & N-ISDN
3. Public Land Mobile Networks (PLMN)
4. Signalling Network
5. X.25 and B-ISDN
6. The Internet
7. Operations of a Telecom Operator
8. Operations of an ISP
9. Operations of a Telecom Vendor / System Integrator
10. Private Communication Networks
11. All about Call Centre Technology
12. Installation & Maintenance of Telecom Equipment
13. All about RF
14. In-building RF design & implementation

B. Employability Skills
1. Interview Handling
2. Presentation Skills
3. Different Roles & Functions in Industry
a. Telecom Operator
b. Internet Service Provider
c. PBX/Voice Mail/IVR Vendor
d. Telecom Equipment/Network Provider
e. System Integrators / Network Installers
f. International Call Centre
g. VAS provider
i. Telecom Technical Support (BPO)
4. Customer Responsiveness
5. Time Management
6. Project Management Basics

Head Office #3, 3rd Floor, Guru Nanak Market Lajpat Nagar - IV New Delhi Delhi 110024 India