Synergis Training Solutions, LLC

Synergis Training Solutions is a Training and Consulting firm, dedicated to Customer Experience Management. We show owners and managers of small to mid-sized businesses how to maximize revenue and profits by following our proprietary system. Our system has been perfected and tested over the past 20 years and has seen great success at companies such as Kinko's, Blockbuster, Verizon Wireless and AT&T, as well as many smaller companies throughout the U. S. The system focuses the entire team culture on the customer experience. The customer experience becomes the basis for nearly every decision, with the knowledge that there is great ultimate benefit to the company and its employees by following this philosophy. In other words, we focus on the customer, which is best for them and best for us. The system consists of two primary elements: 1. The process of identifying and analyzing Customer Experience Paths (CEP) is a method of analyzing a business from a customer's point of view. It takes into account everything the customer sees, hears and touches during their relationship with the company by identifying Moments of Truth. Rather than concentrating on the face-to-face interactions with customers only, as so many programs do, a CEP focus takes into account all aspects of the business. CEP analysis recognizes that there is much more to the customer's experience than personal interaction with employees. Before a customer ever comes in contact with a business, for instance, they must first make the decision to do so. When a company focuses on optimizing every CEP model, they consider all the factors that cause a customer to choose the business, as well as all the factors that cause the customer to continue to use and recommend the business. Effective use of the CEP system helps retain and increase business, by encouraging loyalty and creating customer advocates. 2. Back to Front Management, a paradigm shift in most businesses, is built on a realization that decisions regarding business operations (made in the back of the business) almost always have some effect on customers (in the front of the business). Like CEPs, Back to Front Management helps owners, managers and staff see that whenever we make a decision with the customers' best interests in mind, we are ultimately making the best decision for the business and for ourselves individually. An important piece of Back to Front Management is personnel management. Personnel decisions, from the size of a staff to disciplinary actions and benefits, all can have an impact on customers. Dealing with this aspect well can have a positive, lasting effect on a business's bottom line.

Vision Statement
Through honest, ethical dealings, superior knowledge, and consistently brilliant performance, Synergis Training Solutions, LLC is a nationally-respected provider of training services to businesses throughout the United States. The growth of Synergis is spurred by strong word of mouth, networking, and referrals. By remaining more flexible, honest and insightful than the competition, Synergis earns the respect and admiration of the industry as well as our clients.

Mission Statement
Maximize the earning and profit potential of our clients' businesses by offering training solutions that contain relevant, compelling content for participants to apply daily and that empower people to succeed.

Core Values

• A Commitment to Integrity in everything we do.
• A Golden Rule Philosophy to treat everyone with respect, fairness and honesty at all times.
• A Passion for Superior Service to our clients.
• A Pledge of Community Service to give back to the world.

Customer Service Management

Head Office Phoenix, Los Angeles, Portland OR 85249 USA