ITSM Academy |
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ITSM Academy is an Accredited, full service provider of IT Service Management (ITSM) education and advice. Our flexible and sustainable ITIL Training, ISO Training, MOF Training and ITSM Process Design (CPDE) Training is delivered across the Americas as on-site, corporate classes, and in our Public Training Centers in Fort Lauderdale, Florida and Dallas, TX. ITSM Academy is a certified woman owned small business and on the US General Services Administration (GSA) approved list for government training (Contract Number GS-02F-0087T)
ITSM Academy is based in Fort Lauderdale, FL, USA
ITSM Academy Seminar Schedule
ITSM Academy, Inc., founded in 2003, is a full service provider of IT Service Management (ITSM) education and advice, specifically ITIL, ISO, MOF and Process Design Certifications. Our single focus is on training; we do not resell software or any third-party tools. ITSM Academy is a certified woman owned small business and on the US General Services Administration (GSA) approved list for government training (Contract Number GS-02F-0087T)
IT Specializations and certifications remain in high demand. Many of the hottest roles, responsibilities and skills address issues specific to IT productivity, process design, best practices and process improvement. ITSM Academy is a leading provider of training and certifications primarily thru ITIL courses and is accreditated with LCS and EXIN.
We provide public training in our training facilities in Fort Lauderdale, FL and Dallas, TX as well as in corporate onsite facilities, thru our own pool of respected IT Practitioner/ Instructors, Partners, throughout the country and world.
IT Specializations and certifications remain in high demand. Many of the hottest roles, responsibilities and skills address issues specific to IT productivity, process design, best practices and process improvement. ITSM Academy is a leading provider of training and certifications primarily thru ITIL courses and is accreditated with LCS and EXIN.
We provide public training in our training facilities in Fort Lauderdale, FL and Dallas, TX as well as in corporate onsite facilities, thru our own pool of respected IT Practitioner/ Instructors, Partners, throughout the country and world.
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
ITIL Foundation
: ITSM Academy's Accredited ITIL Foundation classes are delivered over three (3) days. They are filled with sample documents, hand-on exercises, case studies and lively discussions. Foundation exam included on last day of class. Woven through all of our V3 Certification classes is our unique virtualization Living the Lifecyclea , which brings processes and concepts to life. The certification exam is administered on the final day of training.
ITIL Service Manager
: Course Objectives:
The ITIL Service Manager is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 10 day in-course learning experience with expected interim self study. The class covers 40% theory, maintaining 60% of the curriculum for practical application through case studies. Candidates are also evaluated in-course on their presentation and communication skills.
ITIL V3 Capability Course OSA - Operational Support and Analysis
: To implement new services in a controlled and cost-effective manner, IT departments must successfully optimize their Operational Support and Analysis (OSA) best practices. This five (5) day course provides in-depth knowledge of the ITIL Operational Support and Analysis (OSA) areas:
- Event Management
- Incident Management
- Request Fulfillment
- Access Management
- Problem more...
ITIL V3 Capability Course PPO - Planning Protection and Optimization - Accredited
: Would you buy a product or service that did not include some type of warranty? Shouldna t your customers be guaranteed that IT services will perform as promised? During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet customer requirements for availability, capacity, continuity and security. The ITIL V3 Capability Course - Planning, Protection and Optimization (more...
ITIL V3 Capability Course RCV - Release Control and Validation
: To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimize the Release, Control and Validation (RCV) processes and gain the skills required to take the ITIL Intermediate Certificate in Release, Control and Validation
Embedded into the more...
ITIL V3 Capability Course SOA - Service Offerings and Agreements
: The primary goal of IT Service Management is to deliver quality IT services that enable desired business outcomes. To do this, service providers often face a precarious balancing act of managing customer relationships and requirements, understanding and managing demand and patterns of business activities, aligning internal and external suppliers and maintaining fiscal responsibility and sound IT investments. The ITIL Version 3 (V3) Capability Course - Service Offerings and Agreements more...
ITIL V3 Lifecycle Course - Continual Service Improvement CSI
: Both ITIL and ISO/ IEC 20000 emphasize the need to build measurable continual improvement into every stage of the IT Service Lifecycle to ensure continued business alignment and service value. Based on the Continual Service Improvement (CSI) publication within the ITIL V3 library, this three (3) day course focuses on the strategies, concepts and techniques for planning, more...
ITIL V3 Lifecycle Course - Service Transition ST
: The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL V3 library, ITSM Academya s course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle. The course culminates with the ITIL V3 Intermediate Service Transition certification examination.
Embedded more...
ITIL V3 Lifecycle Course Service Design
: Service Design brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL V3 ® library, ITSM Academya ™s course focuses on the planning, implementing and optimizing of Service Design processes, plans, policies and standards that will be ultimately be used to transition and operate the service in the production more...
ITIL V3 Lifecycle Course Service Operation - Accredited
: This course is intended for those involved in or requiring a deep understanding of Event Management and monitoring, Incident Management and service restoration, Request Fulfillment, Problem Management and root cause analysis, Access Management. We also cover the fundamental aspects of communication and stakeholder management, organization of Service Desk, more...
ITIL V3 Managers Bridge Course - Accredited
: With ITIL V3, a new Training Scheme and Point System have been introduced. The ITIL Expert, similar to the V2 Manager's Certificate in Service Management, is now the highest scholastic achievement inside of IT Service Management and is awarded upon reaching 22 credits.
For ITIL Service Manager professionals, the more...
ITIL V3 Managing Across the Lifecycle
: Embedded into the five (5) day Managing Across the Lifecycle (MALC) course is our unique virtualization, Living the Lifecycle ®. Woven through all of ITSM Academy's ITIL ® V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation.
This virtualization more...
Process Design
Certified Process Design Engineer CPDE
: This five (5) day certification course converts the theory of Process Design into practical application, by coupling prescriptive advice with hands-on opportunities to analyze, design, measure and integrate processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model. The Loyalist Certification Services (LCS) exam is administered on the final day of class.
ISOISO
ISOIEC 20000 Foundation Course
: ISO/ IEC 20000 Foundation Course
Since 2005, ISO/ IEC 20000 (also referred to as ISO 20000 and ISO 20K) has been the international standard for IT Service Management (ITSM). The ISO/ IEC 20000 Certificate, which is issued to organizations, not individuals, confirms the organization has demonstrated sufficient evidence of a quality ITSM Program.
For organizations not immediately seeking ISO/ more...
MOFMOF
Microsoft Operations Framework MOF Foundation
: Microsoft Operations Framework (MOF) 4. 0 delivers practical guidance - not just theory - for everyday IT practices and activities. This guidance helps users establish and implement reliable, cost-effective IT services. MOF professionals have access to valuable content, templates and job aids.
MOF is an agnostic and practical framework, the knowledge gained in the course applies to all organizations, regardless of the platforms or applications in use.
This is a three (3) day course, the EXIN exam is administered on the final day.
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