BMC Software, Inc

ITIL v3 Foundation with Examination and BSM International Airport Simulation : This course is designed for IT professionals, managers, and executives with the desire to successfully implement ITIL ® and obtain certification. It introduces the IT Infrastructure Library ® (ITIL ®) and the concept of IT Service Management (ITSM). It outlines the processes required to deliver, measure, and improve IT services. This course also provides a comprehensive look at the concepts and terminology necessary for Foundation level understanding of more...

BMC BladeLogic Foundation 75 Administering - Part 1 WBT : The BMC BladeLogic 7. 5: Foundation - Part 1 online course introduces students to the core components that comprise the BMC BladeLogic environment and the user interface used to provide end-user functionality. Through examples, students learn about key benefits and features of the BladeLogic 7. 5 suite. Students are also introduced to the technology and concepts that drive the BMC BladeLogic solution, including IT Infrastructure Library ® (more...

BMC BladeLogic Foundation 75 Administering and Reporting - Part 2 : This course is designed for BMC BladeLogic administrators and users responsible for implementing and managing client/ server business applications, ensuring compliance with company or government policies related to Configuration Management, and managing content on servers. Participants learn how to automate and simplify server configuration management tasks with the BMC BladeLogic Operations Manager Suite. Learners will benefit from in-depth presentations and demonstrations from expert instructors, and hands-on lab exercises in a virtual BMC BladeLogic environment that will provide the opportunity for practical application of the presented concepts, methods, and procedures.

BMC Remedy AR System 75 Foundation - Part 1 WBT : This course provides BMC Remedy ITSM 7. 5 administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and more...

BMC Remedy AR System 75 Foundation - Part 2 : This course provides BMC Remedy ITSM 7. 5 administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and more...

BMC Remedy Change Management 76 Using WBT : In this online course, students are introduced to the functionality of BMC Remedy Change Management 7. 6, including the Release Management module. Students learn how to perform various tasks from these roles: requester, change coordinator, change or task implementers, change manager, release coordinator, and approvers.

BMC Remedy ITSM 75 Administering - Part 1 WBT : This online course provides ITSM application administrators, developers and consultants with an introduction to ITSM 7. 5. x application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM 7. 5. x applications. It provides BMC Remedy IT Service Management 7. 5. x administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Remedy ITSM applications.

BMC Remedy ITSM 75 Administering - Part 2 : This course provides BMC Remedy ITSM 7. 5.x administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5.x applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and more...

BMC Remedy ITSM 76 Whats New WBT : This course explains the differences and new features between BMC Remedy ITSM 7. 6 and 7. 5.

BMC Remedy Service Desk 76 Using WBT : This online course provides service desk support staff (service desk analysts, problem coordinators, and specialists) and support staff managers (group coordinators) with the information needed to use BMC Remedy Service Desk 7. 6 (BMC Remedy Incident Management and BMC Remedy Problem Management) to create and process incident requests, problem investigations, known errors, and solutions.

BMC Work Order Management 76 Using WBT : Work Order Management is a back-end application of BMC Service Request Management (BMC SRM), providing basic facilities for assignment, status, work info, and task management. The SRM integration with Work Order Management allows users to create a generic work-order process. This online course provides Work Order Administrators and Managers with the more...