SilkWeb Consulting & Development LLC |
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SilkWeb offers online training courses and custom online development services. We offer online courses to meet the needs of virtually any organization. Our online training catalog includes courses in Compliance, Management and Leadership, Business Skills, Soft Skills and more. Let us help you make the transition to e-learning a smooth one.
Our products are competitively priced and we offer to meet or beat any written quote. Contact a training consultant to learn more about our unbeatable price and quality.
Our products are competitively priced and we offer to meet or beat any written quote. Contact a training consultant to learn more about our unbeatable price and quality.
SilkWeb Consulting & Development LLC is based in Phoenix, AZ, USA
We offer unbeatable price and quality in every e-learning course that we create. Every e-learning course contains audio, is interactive, and includes a scored post assessment. Every SilkWeb course is developed in-house by our professional instructional designers, subject matter experts and professional course writers.
Research indicates that people learn best when exposed to information in small chunks. All SilkWeb content and materials are developed around this convenient and effective chunking strategy. This strategy allows learners to master each topic and sub-topic before moving forward.
SilkWeb also offers a complete turn-key training solution including the following options:
*Off-the-shelf e-Learning Courses
*Custom e-Learning Development
*Instructor-led training
*Blended training
*Learning management system
Research indicates that people learn best when exposed to information in small chunks. All SilkWeb content and materials are developed around this convenient and effective chunking strategy. This strategy allows learners to master each topic and sub-topic before moving forward.
SilkWeb also offers a complete turn-key training solution including the following options:
*Off-the-shelf e-Learning Courses
*Custom e-Learning Development
*Instructor-led training
*Blended training
*Learning management system
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
Call Center Manager Training
: Call center managers have a unique set of challenges. Our call center certification program provides your managers with the needed tools to handle their position with confidence. This program is geared toward employees with less than 2-years experience as a manager in a call center environment. This program covers the topics that call centers are concerned with the most.
CMV Driver DOT Training
: SilkWeb offers online CMV Driver and Transportation training so that your companya ™s drivers can meet FMCSA requirements. Our training is competitively priced and custom tailored to your organization and can be hosted on our LMS or yours. Unlike our competitors we don't charge you more to customize courses for your drivers. Each course is delivered in a SCORM compliant e-Learning format on our SilkWeb LMS or can be delivered using your company's LMS. more...
: SilkWeb offers online CMV Driver and Transportation training so that your companya ™s drivers can meet FMCSA requirements. Our training is competitively priced and custom tailored to your organization and can be hosted on our LMS or yours. Unlike our competitors we don't charge you more to customize courses for your drivers. Each course is delivered in a SCORM compliant e-Learning format on our SilkWeb LMS or can be delivered using your company's LMS. more...Compliance Training
: Compliance is a hot topic today and these courses allow employers to customize their compliance training package with the courses that suit their organization's needs and legal requirements. All of our compliance courses include basic customization that includes your company logo and attachment of your company policy or guidelines in PDF form. All courses are hosted on the SilkWeb LMS or you can purchase user licenses and SilkWeb will upload SCORM compliant courses to your company's LMS.
: Compliance is a hot topic today and these courses allow employers to customize their compliance training package with the courses that suit their organization's needs and legal requirements. All of our compliance courses include basic customization that includes your company logo and attachment of your company policy or guidelines in PDF form. All courses are hosted on the SilkWeb LMS or you can purchase user licenses and SilkWeb will upload SCORM compliant courses to your company's LMS.Manager Training - Advanced Level
: Managers with more than 2 years of on-the-job experience or mid to senior-level managers need learning that builds on their existing knowledge. Our advanced-level manager certification program provides experienced managers with the tools needed to refine their skills and to develop strategies that will help them take their organization to the next level of success.
New Manager Training
: Managers new to the position or with less than 2 years experience will benefit from this program. This program covers more than just the basics and provides an in-depth examination of the skills needed to be an effective manager. For more experienced managers, SilkWeb offers the Manager Training - Advanced Level program.
: Managers new to the position or with less than 2 years experience will benefit from this program. This program covers more than just the basics and provides an in-depth examination of the skills needed to be an effective manager. For more experienced managers, SilkWeb offers the Manager Training - Advanced Level program.New Supervisor Training
: Supervisors need practical knowledge and useful tools they can employ to ensure productivity, growth, and quality. This program covers topics relevant to newly promoted supervisors. New Supervisors need to learn to set boundaries, run successful workgroups, establish goals and expectations, give performance feedback, address general supervision issues, and motivate staff.
Instructor-Led Training
: Supervisors need practical knowledge and useful tools they can employ to ensure productivity, growth, and quality. This program covers topics relevant to newly promoted supervisors. New Supervisors need to learn to set boundaries, run successful workgroups, establish goals and expectations, give performance feedback, address general supervision issues, and motivate staff.Excellent Customer Service
: The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This course defines basic customer service principles and provides steps towards service improvement.
: The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This course defines basic customer service principles and provides steps towards service improvement.- N asked: Hello, I found your information while searching for soft skills training in Phoenix, AZ. I am attempting to find a seminar on soft skills as it is a requirement for my professional development plan. Any information you can provide would be helpful and appreciated. about SilkWeb Consulting & Development LLC
- P asked: How long & how much does traning takes for part time & there is any job assistance? about Call Center Manager Training
- S asked: I would like to take this course online. I saw the price was listed for $. How do i purchase it? about New Supervisor Training
- N asked: Is there a seminar for this? I would be interested in receiving information. about Call Center Manager Training
- G asked: Is ths training a Seminar for New Managers? If so, what are the scheduled dates and location of the training? about New Manager Training
- K asked: We work for a youth employment and training program and are wondering if a program like this would be appropriate for at-risk - year olds and if it could be considered an industry-recognized skills certification? Any consideration you could give these questions would be helpful. about Excellent Customer Service
- K asked: yes i would like to know more information about Call Center Manager Training
- O asked: how to make use of this in a call center which is always in a rush about Call Center Manager Training
- V asked: When is your next class in Phoenix, Az? What is the cost per person for the customer service training? Cann you give me names of other organizations that have used your customer service training? about Excellent Customer Service
- U asked: Please send me information on the type of training in FMCSA regulation compliance you provide to companies. To ensure that companies are in compliance with Federal Regulations. about SilkWeb Consulting & Development LLC
- J asked: Price of course? about New Manager Training
- R asked: looking for a course that qualifies a current CDL driver to become a certified instructor to road test other CDL driver for their annual road test. about CMV Driver DOT Training
- C asked: Looking for a proposal on the following: cost/ day of speaking. travel costs. group study/ handouts or materials used. copy write issues. an outline/ syllabus of teaching. Max number of students/ or classroom participation. about SilkWeb Consulting & Development LLC
- S asked: Can i receive some more information? about New Supervisor Training
- R asked: does this class incude a certificate upon completion? and how much is the course? about New Supervisor Training
- S asked: training regarding developing CSR's to Account Managers (not sales)(not Call Center). Enable the Rep to be more professional and understand their role in customer care. about Excellent Customer Service
- R asked: Please advise training fees, in addition training location & your contact details about Call Center Manager Training
- L asked: Training information is requested, prices, dates and times, etc. Thanks! about CMV Driver DOT Training
- D asked: enquire for soft skills training.. about SilkWeb Consulting & Development LLC
- T asked: Are their any classes to attended for training to be a director of a new call center? about Call Center Manager Training
- L asked: Please send information on pricing of e-learning compliance courses. Thank you, about Compliance Training
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