The Knowledge Academy

ITIL IT Service Management V3 Foundation CourseDuration 3 Days : ITIL a IT Service Management V3 Foundation CourseDuration: 3 Days This course provides comprehensive first-level training for anyone involved in the provision, support, and delivery of IT Services. It is a 3 day training course leading to the V3 Foundation Certificate in IT Service Management. During the course, delegates will gain knowledge of best practice terminology, the structure and basic concepts of ITIL V3 Service Management. The course is led by a qualified instructor, using lectures, discussions, more...

Managing Succesful Programmes MSP : Training Description Managing Successful Programmes (MSP) is definitive guidance in managing inter-related projects as a coordinated programme of business change in order to manage risks and benefits more effectively. Managing Successful Programmes is widely adopted in the public and private sectors, and developed by a consortium of over 100 organisations including from within services industries.

Prince2 2009 Foundation Practitioner : PRINCE2 2009 Practitioner For: Project Managers, Team Managers and Team members With: Responsibility for or involvement in managing projects Duration: Five days Summary The PRINCE2 Practitioner Course prepares participants for the PRINCE2 Practitioners examination. Attention will be given to practical participation in a case study encompassing the most more...