Diya Sharma

DIYA SHARMA is India s Leading , dependable and quality driven trainer and a much sought after public speaker. She has transformed lives and has helped people and organizations in realizing their dreams and underlying potential. With over 10 year s of experience in the hospitality sector, Diya has trained over 15000 people across the globe and has gained recognition due to her outstanding, human focused and quality based training programs. Diya is an expert at delivering varied trainings and has been recognized with various awards for her efforts. Diya has served industries ranging from Hospitality, Banking, Travel and Tourism, Fashion, Government Organizations to Retail, Manufacturing, Import, Export, Education, Electronics, BPOs, KPOs and many more. She has to her credit a B. Sc Hotel Management and Tourism, B. Sc Psychology, M. Sc Hotel Management, M. Phil Psychology. She also holds numerous certificates and diplomas which add to her qualifications. The dynamic trainer firmly believes in the teachings of her Guru, Guide, Mentor and Grandfather (Late)Col. T. N. Spolia. He was an army officer with over 46 years of experience in Leadership, Motivation, Intelligence, Psychometric assessments, Personality and character development, Public Speaking, Business Etiquettes etc. Diya is a sum total of all that her Grandfather gave her as a token of his blessings and eternal love. She is of the view that by imparting quality driven trainings, she is only doing justice to all that she has received from the legend in the form of knowledge and experience. Diya uses a perfect mix of methodology, techniques, lectures, role plays games, ice breakers, activities, exercises etc in order to deliver her programmes /Sessions in the most effective and efficient manner. Diya always provides a pre-assessment service which enables her to understand the needs of your people and organization. In addition, she aims to build rapport prior to engaging in any training session which puts the attendees at ease before the program. SOFT SKILL TRAINING PROGRAMS Telephone etiquettes Effective Communication Skills Listening Skills Effective Customer Service World class Customer Care Dealing with Difficult customers/ Guests Understanding Customer Behaviour Effective Negotiation Skills The Effective Seller Inbound and Outbound Selling Interview Skills and Group Discussion Positive body language Presentation Skills English Communication enhancement BEHAVIOURAL SKILL TRAINING PROGRAMS Emotional Intelligence Managing Stress...Managing Everything Managing Resource Called "Human" (Man Management) Unleash The Leader In You (Leadership Development) Motivation...synonyms to success High Performance Teams Attitude...key to success Dealing with Dilemma's of Change Management First step to being Managers (First Time Managers) War at Work to Warm at Work Building Team is building Base Building Employee Loyalty Coaching Employees for peak performance Understanding Perspectives ETIQUETTE SKILL TRAINING PROGRAMS Personality Development Importance of Grooming and Hygiene Social Conversation Dining Etiquettes Food & Beverage Social Etiquettes Dressing up for various occasions Corporate Dressing/ Make-up/ Accessories Corporate Etiquettes Importance of Greeting and Introduction Everyday Etiquettes FROM COLLAGE TO CORPORATE TRANSFORMATION TRAINING PROGRAMS Personality Development From College to Corporate Importance of Grooming and Hygien Interview Skills First Impression Corporate Dressing Corporate Etiquettes Importance of Greeting and Introduction First time Managers/ Executives Managing Change TECHNICAL SKILL TRAINING PROGRAM Front Office Training Food and Beverage Service Training Hospitality Technical Training Train The Trainer Effective Recruitments Appraisal Management

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Head Office DELHI Delhi India