International Customer Service Association - Toronto Chapter
The International Customer Service Association - Toronto Chapter is dedicated to promoting the development and awareness of the customer service profession through education, networking and research. We provide an array of services designed to enhance your individual, employer and organizational needs. Our services include: certification programs, career development, consulting, recruiting services, workshops and training programs.
International Customer Service Association - Toronto Chapter is based in Markham, ON, Canada
ICSA is a non-profit association led by customer service professionals for customer service professionals. These are people who have walked in your shoes and understand your challenges and motivation.
Organized in 1981 by a group of 59 customer service professionals, today s ICSA has come a long way In Toronto alone, our membership tops 2, 500 and we offer a full range of programs that provide members with a forum for sharing knowledge and experience, searching for solutions and networking with other customer service professionals.
ICSA Toronto Chapter members are managers, directors, vice-presidents, owners and CEOs of companies of all types and sizes in virtually every industry - manufacturing and non-manufacturing - from the Fortune 500 to the entrepreneur.
The Toronto Chapter (the oldest and largest customer service association in Canada) is led by the president, Dolly Konzelmann and supported by the Executive and Advisory Councils. Both councils are composed of recognized industry experts who provide guidance and direction to the chapter. The Toronto chapter holds regular workshops, webinars, conferences and special events. The chapter is also the premier source for providing on site training and keynote speakers, consulting, and recruiting services in the areas of people, process and technology.
Organized in 1981 by a group of 59 customer service professionals, today s ICSA has come a long way In Toronto alone, our membership tops 2, 500 and we offer a full range of programs that provide members with a forum for sharing knowledge and experience, searching for solutions and networking with other customer service professionals.
ICSA Toronto Chapter members are managers, directors, vice-presidents, owners and CEOs of companies of all types and sizes in virtually every industry - manufacturing and non-manufacturing - from the Fortune 500 to the entrepreneur.
The Toronto Chapter (the oldest and largest customer service association in Canada) is led by the president, Dolly Konzelmann and supported by the Executive and Advisory Councils. Both councils are composed of recognized industry experts who provide guidance and direction to the chapter. The Toronto chapter holds regular workshops, webinars, conferences and special events. The chapter is also the premier source for providing on site training and keynote speakers, consulting, and recruiting services in the areas of people, process and technology.
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
Coaching for Performance Certification
: This 2-day program will develop the skills to transform you into the most effective coach you can be! If you coach on the job or would like to, this unique program will teach you how to analyze and adjust the way in which you communicate with your staff. By following our effective coaching methods, you can greatly improve your customersa ™ satisfaction.
Leadership Certification Program
: This four-day program is designed for Managers, Supervisors, Team Leads and anyone looking to take on a leadership role at work. Stay ahead of the competition and make yourself invaluable to your organization. The Leadership Program is perfect for anyone who wants to improve their leadership skills, focusing on the three core fundamentals: People, Tools and Operations.
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