Interaction Management Associates |
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IMA provides dynamic, high-quality training in mediation, dispute resolution, conflict management and alternative dispute resolution (ADR). Classes are geared to non-mediators, new mediators and mediators who seek advanced training. We also provide custom training for businesses and organizations, in both public and private sector. Our goal is to help individuals and groups improve interactions and reduce the costs associated with conflict.
Interaction Management Associates is based in Chandler, AZ, USA
We engage clients in conversations that lead to positive and productive interactions. How? By providing the following services:
* mediation services
* conflict management training
* facilitation
Improving the way we communicate can mitigate conflicts that get in the way of enjoying life to its fullest. Sound touchy-feely? Don't worry, we don't aim to unleash ground-breaking solutions to world peace.
We hope to start a ripple effect that improves interactions and reduces conflicts. It's definitely a feel-good approach.
We don't ask clients to sacrifice values or character. Simply put, we work with you to explore opportunities to reach better solutions through communication, negotiation and clarification. We all stand to gain from shifting our approach if it leads to mutual understanding in homes, communities, workplaces and -- just maybe -- the world.
Kate Otting
Ms. Otting, founder and CEO of IMA, became a mediator 15 years ago. Since then, she has overseen over 2, 000 mediations, including workplace, divorce, family and community disputes. She has trained mediators throughout the U. S.
Otting is the former Director of Conflict Resolution for the Arizona Attorney General's Office. She holds an undergraduate degree in psychology and a Master's Degree in international administration. She is on the US Postal Service Employee Mediation REDRESS panel. She directed conflict management training services for the Iowa Peace Institute.
Kate Otting, CEO
This experienced mediator was also Vice President for International Services for the International Center for Community Journalism, where she trained journalists from the former Soviet Union. Kate has designed and led conflict management programs for local and international groups in sectors public and private. She has taught at Arizona State University, Northern Arizona University, South Mountain Community College, Coconini Community College and Lamson College.
Active in her community, Kate has been a Peace Corps Volunteer, den leader, PTA officer, religious education instructor, coach and little league supporter. She is a member of Tempe Leadership Class XXIII and has served on boards of several local charities. She was featured in the PBS documentary "The American Promise" for her conflict management work.
Interaction Management Associates
Since 2005
Kate, along with three Arizona State University professors in the Hugh Downs School for Human Communication, developed the mission and vision of IMA. We saw the need to create an organization that helped individuals and organizations improve their interactions in order to reduce the costs -- production, emotional and financial -- associated with conflict.
IMA provides mediation and conflict management services in Chandler. Our firm works with individuals, corporations, government entities, educational institutions and charitable organizations in all sizes and stages of development. We provide high-quality mediation services and conflict management training.
While Kate Otting is the primary contact for training and mediation, she remains closely linked with associates with whom IMA contracts for additional services and training as needed.
IMA's mission
To promote productive and cooperative human interactions.
IMA Clients
Our clients range from neighbors in conflict to large organizations seeking long-term solutions. Visit our client page for a list of clients along with testimonials. We provide mediation and conflict management services to clients throughout Arizona. We are located in Chandler, Arizona.
* mediation services
* conflict management training
* facilitation
Improving the way we communicate can mitigate conflicts that get in the way of enjoying life to its fullest. Sound touchy-feely? Don't worry, we don't aim to unleash ground-breaking solutions to world peace.
We hope to start a ripple effect that improves interactions and reduces conflicts. It's definitely a feel-good approach.
We don't ask clients to sacrifice values or character. Simply put, we work with you to explore opportunities to reach better solutions through communication, negotiation and clarification. We all stand to gain from shifting our approach if it leads to mutual understanding in homes, communities, workplaces and -- just maybe -- the world.
Kate Otting
Ms. Otting, founder and CEO of IMA, became a mediator 15 years ago. Since then, she has overseen over 2, 000 mediations, including workplace, divorce, family and community disputes. She has trained mediators throughout the U. S.
Otting is the former Director of Conflict Resolution for the Arizona Attorney General's Office. She holds an undergraduate degree in psychology and a Master's Degree in international administration. She is on the US Postal Service Employee Mediation REDRESS panel. She directed conflict management training services for the Iowa Peace Institute.
Kate Otting, CEO
This experienced mediator was also Vice President for International Services for the International Center for Community Journalism, where she trained journalists from the former Soviet Union. Kate has designed and led conflict management programs for local and international groups in sectors public and private. She has taught at Arizona State University, Northern Arizona University, South Mountain Community College, Coconini Community College and Lamson College.
Active in her community, Kate has been a Peace Corps Volunteer, den leader, PTA officer, religious education instructor, coach and little league supporter. She is a member of Tempe Leadership Class XXIII and has served on boards of several local charities. She was featured in the PBS documentary "The American Promise" for her conflict management work.
Interaction Management Associates
Since 2005
Kate, along with three Arizona State University professors in the Hugh Downs School for Human Communication, developed the mission and vision of IMA. We saw the need to create an organization that helped individuals and organizations improve their interactions in order to reduce the costs -- production, emotional and financial -- associated with conflict.
IMA provides mediation and conflict management services in Chandler. Our firm works with individuals, corporations, government entities, educational institutions and charitable organizations in all sizes and stages of development. We provide high-quality mediation services and conflict management training.
While Kate Otting is the primary contact for training and mediation, she remains closely linked with associates with whom IMA contracts for additional services and training as needed.
IMA's mission
To promote productive and cooperative human interactions.
IMA Clients
Our clients range from neighbors in conflict to large organizations seeking long-term solutions. Visit our client page for a list of clients along with testimonials. We provide mediation and conflict management services to clients throughout Arizona. We are located in Chandler, Arizona.
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
Mediating Family and Divorce Cases
: Kate Otting, lead instructor and practicing mediator has taught this course for over 15 years, with continuous updates reflecting the latest tools and research.
This course provides trained mediators with in-depth theory, training, sample documents and practice in mediating divorce and family cases.
Participants receive a Certificate of Completion at the end of the course. Attorneys: this course may qualify for CLEs.
Prerequisite: Introduction to more...
NegotiationConflict Management
Dealing With Difficult People
: Tired of difficult people ruining your day?
This full-day course will provide you with new tools to better manage difficult people, such as employees, clients, disputants and family. This course provides an overview of the theory and practice of negotiation in difficult situations and/ or where emotions are volatile. Topics include power imbalances, apology and forgiveness, impasse strategies and understanding "difficult people." The course is open to anyone. No prerequisites.
: Tired of difficult people ruining your day?
This full-day course will provide you with new tools to better manage difficult people, such as employees, clients, disputants and family. This course provides an overview of the theory and practice of negotiation in difficult situations and/ or where emotions are volatile. Topics include power imbalances, apology and forgiveness, impasse strategies and understanding "difficult people." The course is open to anyone. No prerequisites.- J asked: Greetings .. By way of introduction, my name is Jas and I am a Conference/ Trainings Producer at the Group in Malaysia. will be convening the above mentioned training (a -day workshop) in Kuala Lumpur and I am conducting a preliminary research on potential trainers. As mentioned above, the training is being held in Kuala Lumpur, Malaysia and I have conducted a research across Malaysia hence I have identified what the locals are looking for in this training. I came across your biography online through your website and I am wondering whether you would be able to provide a training that is in-line with the research that I currently have in hand. Also, could you provide me a more detailed biography of yourself if you dona ™t mind. I was wondering if you could enlighten me on whether you have conducted any trainings pertaining to contract dispute management previously and if you did, could you please provide a brief outline on what areas did you cover. I understand that you might not want to share this information I have requested for but just a brief outline will be sufficient. Below are some of the objectives for this training. Target audience: MDs, CEOs, GMs, Heads, Directors and Senior Decision Makers of: a Project Professionals a Contract Advisors a Legal Advisors a Mediators a Arbitrators a Procurement and Purchasing Managers a Sale & Marketing Managers a Business Development Managers From these target sectors: a Oil and Gas a Petrochemicals and Chemicals a Heavy Industries a Retailing & Manufacturing a IT and Telecommunications a Legal Firms We usually target the senior level management, in other words, the content / knowledge level of the programme should fall somewhere in between intermediate to high. Topics / Focus / Angle: We are looking at coming up with a programme that would include topics on Evaluating contract risk to avoid future disputes, Negotiation strategies, Contract Drafting (short session), Mediation at a Operational and Senior Level, Mediation process and lastly perhaps conclude the training with Arbitration. This is what I have in mind based on the research that I had conducted and I would like to know whether you will be able to conduct a training on the topics I have in mind. I look forward to your reply and have a great day ahead. about Interaction Management Associates
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