Segullah and Company Limited |
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Founded in 2007 Segullah & Company Ltd is a Human Performance Improvement Organisation, which is dedicated to the enhancement of organisational and individual performance.
At Segullah, we pride ourselves in ensuring Performance Mastery and quality service. That is, we insist on providing meaningful interventions that help organisations, teams and individuals improve performance both in life and business. The ultimate outcome - organizational excellence, increased shareholder value, and a retained and committed workforce.
All of our services are customized to meet your specific needs.
At Segullah, we pride ourselves in ensuring Performance Mastery and quality service. That is, we insist on providing meaningful interventions that help organisations, teams and individuals improve performance both in life and business. The ultimate outcome - organizational excellence, increased shareholder value, and a retained and committed workforce.
All of our services are customized to meet your specific needs.
Segullah and Company Limited is based in Trincity, East Trinidad,
Services offered are:
1. Performance Consulting
2. Diagnostics - Performance Analysis, Training Needs Assessments (TNA), Team Development Needs Assessments, Employee Engagement Assessments
3. Procedure Manuals and Employee Handbook Services
4. Human Resource Audits
5. Training and Professional Development Programs:
- Management Skills for New Managers
- Leadership Development
- Coaching for Improved Performance
- Basic & Advanced Supervisory Skills
- Team Building & Development
- Emotional Intelligence
- Communication & Listening Skills
- Leading & Managing Change
- Mediation & Conflict Resolution
- Delivering Quality Customer Service
- Remedial Training for Dyslexics
- Stress Management
- Problem Solving & Decision Making
- Human Resource Management
- Train the Trainer
- Telephone Customer Service
- Basic Business Etiquette
- Assertiveness Skills
- Dealing with Difficult People
- Marketing & Sales Training
- Time Management
- Workplace Diversity
6. Organisational Development Services
1. Performance Consulting
2. Diagnostics - Performance Analysis, Training Needs Assessments (TNA), Team Development Needs Assessments, Employee Engagement Assessments
3. Procedure Manuals and Employee Handbook Services
4. Human Resource Audits
5. Training and Professional Development Programs:
- Management Skills for New Managers
- Leadership Development
- Coaching for Improved Performance
- Basic & Advanced Supervisory Skills
- Team Building & Development
- Emotional Intelligence
- Communication & Listening Skills
- Leading & Managing Change
- Mediation & Conflict Resolution
- Delivering Quality Customer Service
- Remedial Training for Dyslexics
- Stress Management
- Problem Solving & Decision Making
- Human Resource Management
- Train the Trainer
- Telephone Customer Service
- Basic Business Etiquette
- Assertiveness Skills
- Dealing with Difficult People
- Marketing & Sales Training
- Time Management
- Workplace Diversity
6. Organisational Development Services
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
ACHIEVING EXCELLENCE IN CUSTOMER SERVICE
: THE PERFECT COURSE FOR:
a Customer service representatives.
a Inside sales/ order desk representatives.
a Credit and collections representatives.
a Anyone who provides service to internal or external customers.
MAKE THE CONNECTION
The complete training program for perfect customer service calls. Achieving Excellence in Customer Service teaches your employees all the skills they need to communicate positively and more...
Advanced Supervision
: AUDIENCE:
Supervisors who have had previous training in supervisory skills and are now ready for an advanced course to develop their existing skills. The course is designed to build on and extend current supervisory management skills.
OBJECTIVES:
By the end of the course, participants will be able to:-
Help staff to reach their fullest potential through coaching
Motivate their team members to give of their best by setting clear, measurable standards of performance and targets
Conduct face-to-face meetings and discussions effectively and confidently
Plan and present information to their manager and their team
Improve team problem-solving and planning techniques
METHOD:
The course is highly participative and practical with group discussions and role-play.
Anger Management
: This course provides practical guidance for individuals who wish to improve the way they deal with hostility, anger and confrontation within themselves.
You will gain the tools and techniques to build your confidence when dealing with emotionally demanding situations. You will leave the course with a set of handy reference cards to remind you of key skills and techniques learned during the course which you can use in your day to day activities.
By the end of this course you will be able to:
a Develop an understanding of hostile and negative behaviour
a Understand the impact of anger on personal behaviour and breaking out of the emotional cycle
a more...
Assertiveness Skills
: What is Assertiveness?
Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result. Assertion should not be synonymous with aggression because aggressive people adopt a a I win - you losea ™ mentality to achieve their objectives.
Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off more...
Conflict Management - Working Through Differences
: Resolving disputes and disagreements can help harness the passion that drives conflict and put it to good use for a more productive, positive, and less stressful workplace.
Through practical examples and realistic scenarios, participants learn to diagnose the cause of conflict and how to use proven techniques to resolve differences, reduce the potential for continued conflict, and build more positive working relationships.
In reality, workplace conflict is inevitable and training employees on the principles of conflict management is essential to the pursuit of success. This workshop teaches the most effective methods of conflict resolution to overcome differences with bosses, coworkers, customers, and others.
Customer Service Skills The Managers Role
: Course Overview
Customers are becoming more discerning in their needs and are looking beyond service for memorable interactions and experiences. In today's competitive markets, managers are expected to deliver exceptional internal and external customer experiences.
This course is designed to equip managers with the knowledge to allow them to provide a role model for positive behaviour to enhance customer experiences.
DEALING WITH DIFFICULT PEOPLE IN THE WORKPLACE
: Overview:
Difficult people are everywhere. They may be our co-workers or our team members, our bosses or our employees, our vendors or suppliers, or even, sometimes, our selves. Learning to work with and alongside these difficult people is a key skill in todaya ™s fast changing and ever-evolving business world. Using co-operation, collaboration and compromise rather than competition or avoidance will help us succeed. In addition, learning to identify and manage our own self-defeating behaviours in dealing with difficult people will increase our job satisfaction, decrease our personal and professional stress, promote successful interactions, heighten teamwork, and promote increased productivity.
Emotional Intelligence at Work
: Emotional Intelligence is a highly interactive workshop designed to provide an overview of emotional intelligence and how it applies to the work environment.
Research shows that emotional intelligence is just as important to managers as IQ or knowledge. Emotional intelligence is the ability to understand and manage
our own emotions and those of others.
Leaders can benefit by putting emotional intelligence to work for them in the work environment.
The course starts with a personal emotional intelligence assessment that shows areas of strengths and weaknesses for each participant. Participants will learn about an emotional intelligence
more...
Essential Selling Skills
: Overview
This course is designed to provide you with the essential techniques and strategies to understand the sales process and how to overcome objections so that you will close more sales and exceed your targets.
Who Will Benefit From The Course?
a Field sales people
a Business to business sales people
a Sales people who have had no formal training on the subject before
a Sales people who need a refresher and need to get "back to basics" and refocus their time and effort
a more...
EXCELLENT INTERNAL CUSTOMER SERVICE
: This workshop teaches principles of internal customer service, communication skills, interdepartmental support, problem solving, and improvement of workplace communication, productivity and motivation.
At the end of the workshop, employees will be able to work more productively and supportively, reduce miscommunications, incorporate internal customers' priorities into workflow, and reduce interdepartmental conflict.
GIVING AND RECEIVING FEEDBACK
: Description:
What is feedback? How important is it and can it be used to improve performance? How should we receive feedback, and how can we deliver productive feedback?
Who it's for:
a anyone who wants to improve their skills in giving or receiving feedback
Outline:
This set of four modules takes you through the principles of giving good feedback which will motivate rather than have a destructive effect on the individual or team.
INTERPERSONAL SKILLS FOR MANAGERS
: Course Overview
This course enables participants to enhance their interpersonal skills and so improve working relationships. Participants will develop an insight into how others see them and increase their options when dealing with conflict, low morale, poor motivation or work-related problems.
Target Audience
Supervisors, team leaders and newly appointed managers across all functions and industries who are looking to improve their interpersonal skills in order to develop better working relationships.
Introduction to Supervision
: Target Group
Team leaders/ Supervisors
Aims
To introduce delegates to the elements, duties and responsibilites of supervision that encourages the co-operation and motivation of their staff and gives confidence to the supervisor
Objectives
To explain the role of supervisor/ team leader and to identify differences between the roles from those of the team member
To identify leadership styles
To identify business objectives
To develop staff skills matrix
Management Skills for New Managers
: Course Overview
This intensive two-day course introduces the newly appointed manager to the fundamentals of the managerial role. It focuses on combining the essential skills of time management, people resource management, leadership skills and performance and change management. This course will provide you with a thorough grounding in the principles of managerial excellence.
Audience
Managers new to the role or those about to be promoted into management who are seeking an introduction to management techniques.
Managing and Leading Change
: It is critical that organisations change - to keep ahead of the competition, to meet customer needs, to take advantage of new technology and thinking etc. We are all subjected to change in one way or another.
Why then do so many organisations fall short of successfully implementing change? Why do they fail to recognise that even the smallest change will have an immediate and often long-term impact on performance when not appropriately managed. Failure to recognise and take appropriate action at each stage of the change is costly both in terms of revenue and staff morale.
This course helps participants understand the effects of change, the likely reaction and impact on the people and the more...
MOTIVATING YOUR TEAM
: This workshop addresses the needs of individuals who want to lead and inspire team members in the corporate world.
Participants who complete this workshop will:
a Learn the key competencies of team leadership.
a Explore the five stages of group development and the ground rules for a highly effective team.
a Integrate the skills of others to create an optimum team environment.
a Develop their active listening and effective communication skills.
Team Excellence
: Objective
To provide participants with tools and techniques to create a high performing, customer-centered team.
Who Should Attend
Front line staff
Supervisory staff
Management
Telephone Etiquette
: Have you ever considered actually what is conveyed to your callers over the telephone? Do the people that answer your callers appear empathetic to their needs? Are they friendly? In control? Using positive language? Are they listening to the caller? The participants will learn the basics of customer service and how to project a professional telephone image and leave with the skills to be confident, credible and capable.
Time and Stress Management for the Office
: Overview:
Are there multiple and conflicting demands on your time? Is this stressing you out?
This course provides knowledge and tools for better time management, and techniques for coping with the stress that comes with busy and demanding roles.
Who should attend:
This course is essential for anyone working in an office environment.
Train The Trainer
: Introduction
This two-day programme aims to introduce participants to the fundamental principles of Training. It applies equally well to both technical and soft skills training
- S asked: hi i am samuel mayr from the trinidad tobago prisons service we are intrested in you hosting/ delivering a workshop on "delivering quality customer service" for some of our employees. could you send me a detailed e-mail including costing program details as soon as possible. Thank you in advance for your co-operation about Segullah and Company Limited
- V asked: Good day, Our company is currently in the process of providing training for the Managers and Supervisors in the company with regards to developing their a People Skillsa . We would generally like to focus on three main areas. a Self-Awareness (Determining current Leadership style and Identifying which style is most effective in given situations) a Self a Regulation (Controlling and adapting onea ™s emotions and impulses) a Empathy (Identifying and understanding employeea ™s needs and wants. Understanding why an employee may fall below his/ potential etc) Those are some of the points which we would like to develop and deliver to our targeted group of approx participants. I was able to get some information on a website regarding training and I realised that what we are looking for would be mor of an "EMOTIONAL INTELLIGENCE" training. We would appreciate if you can send us a proposal on geared towards meeting the needs of our intended outcomes. We look forward to hearing from you at your earliest. Best Regards, Human Resource Assistant about Segullah and Company Limited
- S asked: how much does this course cost? about Telephone Etiquette
- N asked: You have a website but you don't have a number that people can call and find out more information. I am very interested in your anger management classes so if it's okay can I have a telephone number to contact you and is there a fee involved? If so, how much is it? about Segullah and Company Limited
- H asked: where are you located in Trinidad about Segullah and Company Limited
- R asked: What's the cost, venue and times of seminar. about Train The Trainer
- C asked: what is the duration of the supervisory management course and what is the cost? about Segullah and Company Limited
- I asked: PLEASE HOW DO I PARTICIPATE AND HOW MUCH WILL IT COST? about Customer Service Skills The Managers Role
- J asked: Good Day, I am interested in finding out some more information on Team Building Development services that you can offer. Target size is a group of . Thanks about Segullah and Company Limited
- R asked: how long does it take for train the trainer and the cost about Segullah and Company Limited
- N asked: Would appreciate a quote for Training for approx. (Sixty-five) Sales Executives. The objectives of which are:- o Motivating yourself as a Sales Executive o Setting Personal Milestones and achieving them o Understanding why customers buy and providing for that a Cuea ™ o Building and Sustaining a Relationship Agreement with your customer The experience of our current sales reps range from years - + years in the business. In addition, I will like to include new recuits in the training. Kindly note that it can be facilitated off-site or on-site at our POS and San Fernando Locations. Also, I would ideally like to engage an assessment process which allow each sales executive to identify their own gaps/ deficiences and which can also be used at the end of the process to determine if the skill or tool was acquired after the training. I would require your assistance in developing same. Also, I anticipate that the Training is conducted in November - early December. Feel free to contact me at the number listed hereunder of - if you have any questions and need further clarification. You may also visit our website (also listed hereunder) to get a better picture of who we are and the brands we offer. I look forward to your proposal. Regards, -Benjamin Human Resource Manager # Richmond Street, PORT OF SPAIN - ext / (login required) ansaauto. com about Segullah and Company Limited
- S asked: Do you offer customer service certificate program online about Segullah and Company Limited
- D asked: do you provide dining and etiquette training for adults? can you send me info as to the cost, duration etc about Segullah and Company Limited
- P asked: Do you have advance trainings for new managers. about INTERPERSONAL SKILLS FOR MANAGERS
- D asked: When, where and how much are the classes? about Segullah and Company Limited
- E asked: What is your train the trainer programme like? about Segullah and Company Limited
- K asked: i am interested in the anger management seminars...what is ur contact for futher information? about Segullah and Company Limited
- L asked: do you offer anger management classes? are you located in trinidad and tobago? about Segullah and Company Limited
- J asked: i would like to attend your training session i us for the month of feb about Segullah and Company Limited
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Head Office
4 Misty Crescent,Sunrise ParkTrincityEast Trinidad
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