Cosensa Learning & Development Ltd

Cosensa Learning & Development Ltd
Cosensa Learning & Development deliver a wide variety of Management Development and health & Safety related training services to the public, private and third sectors throughout the UK and Ireland employing professional, vastly experienced trainers with formidable reputations in training and coaching.
With offices in Scotland and Northern Ireland and over seventy Management Skills Specialist Trainers, we continuously deliver a huge range of public and in-house courses throughout the UK and Ireland. Our primary objective is to make public training services more accessible, affordable, enjoyable and meaningful than any other training provider.
Cosensa Learning & Development Ltd is based in Belfast, Co Antrim, United Kingdom
Cosensa provide powerful training courses designed to address specific needs. We do this by developing tools that provide lasting improvement, delivered by highly skilled training consultants.
All of our training programmes can be delivered on an in-house basis (on your premises) and tailored very specifically to meet the exact needs of your team and organisation.
Alternatively, you can view our complete diary of training courses that are available on an open basis at specially chosen venues within many of the UK and Ireland's largest cities.
We realise there are many training organisations to choose from. Our scope of expertise and commitment to consistent levels of high quality service set us apart from the rest.
Our promise to you is our commitment to four key areas that ensure a quality learning experience on all of our training courses;
Quality Trainers
We employ over 60 highly skilled and internationally experienced training consultants, providing a wealth of training skills expertise delivered by many of the best trainers in the UK and international market.
Quality Venues
The Training Venues we use are of the highest calibre. We believe in the value of using professionally managed conference facilities with first class refreshments and catering to provide a warm and engaging learning environment.
Quality Materials
Our professionally printed training materials are a source of great pride and we ensure that each delegate is supplied with their own carefully bound volume.
Quality Service
We are absolutely committed to ensuring that all our clients are treated with the utmost respect, care and attention throughout their experience with us before, during and long after the training has been completed.
Health & Safety
Accident Reporting and Investigation : Course Objectives: Until the causes of workplace accidents and ill health are understood and managed, improvements will not be made in the protection of employees from work activity hazards. Employers already have a duty to investigate and report a number of such matters and that duty is being extended to cover all workplace accidents, occurrences of work related ill health etc. Contents: * Legislation overview * Reporting of Injuries, Diseases and Dangerous Occurrences Regulations more...
Asbestos Management : Course Objectives: There are more than 3, 000 deaths each year in the UK from asbestos related diseases and this number is expected to continue to rise. Thousands of tonnes of asbestos products were used in building construction in the past and much of it is still in place. Carpenters, electricians, plumbers and others doing maintenance or refurbishment works may be at risk where asbestos products are disturbed. If you own or are responsible for the management of a workplace, whether a factory, warehouse or office which may contain asbestos products, you need to consider risks of exposure to people using or doing works in the building. This half-day course more...
Construction Design and Management Regulations 2007 : Course Objectives: The Construction (Design and Management) Regulations 2007 [CDM 2007] came into force April 1, 2007, replacing both the CDM Regulations 1994 and also the Construction (Health, Safety and Welfare) Regulations 1996. Key aims of CDM 2007 are to integrate health and safety throughout the design and management of a construction project and to discourage the unnecessary bureaucracy which dogged CDM more...
COSHH Awareness : Course Objectives: The Control Of Substances Hazardous to Health (COSHH) regulations place duties on employers to manage and control the use or production of substances in the workplace to protect employees and others from harmful effects. This half-day seminar style workshop looks at practical ways to address the issues and conduct suitable and substantive assessments of the levels of risk posed to individuals within the working environment. Contents: Legislation overview Substances in the workplace Harmful effects and routes of entry Assessments techniques Control strategies
Fire Risk Assessment - The Fire Scotland Act 2005 : Course Objectives: Under the new fire regulations, employers, property owners, landlords and other duty holders are required to assess fire risks in the workplace and implement appropriate fire safety precautions including raising the alarm and evacuating the premises. Well trained and competent staff are the best defence against the threat of fire and the most effective way of managing alarm incidents and evacuation of your premises. This practical seminar workshop will provide delegates with a thorough understanding of fire safety issues and prepare them to confidently conduct fire risk assessments in their own workplace.  more...
Fire Safety Risk Assessment - The Fire Safety Northern Ireland Regulations 2006 : Course Objectives: Under The Fire Safety (Northern Ireland) Regulations 2006, employers, property owners, landlords and other duty holders are required to assess fire risks in the workplace and implement appropriate fire safety precautions including raising the alarm and evacuating the premises. The aim is to simplify, rationalise and consolidate existing fire safety legislation. It will provide for a risk-based approach to fire safety allowing more efficient effective enforcement by the fire and rescue service. Well more...
Fire Safety Risk Assessment - The Regulatory Reform Fire Safety Order 2005 : Course Objectives: Under The Regulatory Reform (Fire Safety) Order 2005, employers, property owners, landlords and other duty holders are required to assess fire risks in the workplace and implement appropriate fire safety precautions including raising the alarm and evacuating the premises. The aim is to simplify, rationalise and consolidate existing fire safety legislation. It will provide for a risk-based approach to fire safety allowing more efficient effective enforcement by the fire and rescue service. Well trained more...
IOSH - Directing Safely : Course Objectives: The purpose of this programme is to ensure that top level decision-makers develop an appreciation of the moral, financial and legal issues relating to workplace health and safety throughout the management process. Module 1: Aims and Objectives Overview and introduction to the programme Module 2: Health & Safety management good business sense Examining the reasons for the promotion of health and safety and focusing on the more...
IOSH Managing Safely : Course Objectives: This course ensures that safety requirements are appreciated by people employed as line managers and enables them to review their own departmental systems for safety, introducing new controls or implementing changes as appropriate to make the department work more safely. Contents: On successful completion of the course delegates should be able to: Explain "working safely" Explain the component parts of a recognised safety management system such as HSG65 or BS 8800 and appreciate the role of risk assessment within the system Compare safety management systems with their management systems and more...
Managing Contractors : Course Objectives: It is a common misconception that when contractors work at your site, you have no management control over their activities. This is not the case. Health & safety law requires the client organisation to have some responsibility for contractor's activities. Should an accident ever occur at your premises involving a contractor, then questions will be asked of you, the contractor and the contractors' employer regarding how their activities were managed. This comprehensive one-day programme includes: - How to provide a safe place of work for the contractor How to ensure that your own employees are not put at risk from the actions of a more...
Managing Safety : Course Objectives: This is a comprehensive one day introduction on effectively managing health and safety in the workplace. For managers and supervisors, health and safety needs to be managed as much as any other organisational discipline. Many organisations do not have the benefit of a professional health and safety advisor and must rely on line managers and supervisors to fill that role. Contents: Why health & safety is important Legislation overview Responsibilities of directors and managers What can go wrong The health & safety policy Organisation, arrangements and planning Involving the workforce Measuring health & safety performance Monitoring and review Workplace hazards and risk management
Manual Handling : Course Objectives: A third of all injuries in the workplace are the result of lifting or handling heavy or awkward loads. Injuries vary from mild aches and pains, to permanent disability and compensation. This is a hazard common to every workplace, whether an office, warehouse, factory or construction site. The Manual Handling Operations Regulations place responsibilities on employers to reduce injuries from manual handling and to conduct an assessment of handling operations that cannot be avoided. This seminar workshop looks at practical ways to meet these requirements. Contents: Overview of the Regulations  more...
NEBOSH National Diploma in Occupational Health and Safety instructor led trainingstudy at homeworkshop / seminar : The NEBOSH National Diploma is the flagship NEBOSH award and is the first UK vocational qualification to be developed specifically for health and safety professionals. Since its introduction in 1988 it has become established as the most popular qualification of its kind, with over 10, 000 students having successfully gained the Diploma. Contents: The Qualification is divided into four units: Unit A (more...
NEBOSH National General Certificate : Course Objectives: NEBOSH (The National Examination Board in Occupational Safety and Health) was formed in 1979 as an independent examining board and awarding body with charitable status. NEBOSH offer a comprehensive range of globally-recognised, vocationally-related qualifications designed to meet the health, safety, environmental and risk management needs of all places of work in both the private and public sectors. Nearly 30, 000 people take a NEBOSH more...
Office Safety : Course Objectives: The office is generally regarded as a safe environment but each year, many thousands of office workers are injured and fatalities are not unknown. Recent times have seen a dramatic increase in the incidence of a sick building syndromea , work related upper limb disorders, stress, staff security issues and so on, with all the associated human and financial costs. Contents: Legislation overview Office hazard identification and risk assessment Managing office safety Workstation assessment & display screen equipment Security and fire precautions
Practical Risk Assessment : Course Objectives: Employers are required by legislation to make a 'suitable and sufficient' assessment of the risks in the workplace to which employees and others may be exposed. Risk assessment is essential to good management of workplace health & safety for all industry sectors and commerce Contents: a Legislation overview a Workplace hazards and sources of danger a What risks should be assessed a Practical risk assessment techniques a more...
The Role of the Fire Marshal : Course Objectives: Fire & Rescue Service guidance stresses the importance of good fire prevention and protection management and the prompt and orderly evacuation of premises in the event of an alarm situation. This course demonstrates the key actions staff should follow on discovery of a fire or in raising an alarm and how this is crucial to ensure effective fire safety in the workplace. Contents: Understanding Fire Backdraft and flashover Fire Safety Legislation Fire more...
The Role of the Health Safety Representative : Course Objectives: This one day programme will provide delegates with an understanding of the benefits of well run safety committees and properly motivated Safety Representatives. Contents: The Principles of Accident Prevention The current Legal Requirements Consultation & Involving Employees Workplace Hazards and more...
The role of the Health and Safety Representative : Course Objectives: This one day programme will provide delegates with an understanding of the benefits of well run safety committees and properly motivated Safety Representatives. Contents: The Principles of Accident Prevention The current Legal Requirements Consultation & Involving Employees Workplace Hazards and more...
Working at Height Regulations : Course Objectives: This half-day programme provides delegates with advice and guidance regarding the selection, use, and maintenance of specific plant or equipment used in activities involving work at height. Contents: Legislation overview The Health and Safety at Work etc Act 1974 The Management of Health & Safety at Work Regulations 1999 The Provision and Use of Work Equipment Regulations 1998 The Lifting Operations and Lifting Equipment more...
Working with Display Screen Equipment DSE : Course Objectives: The use of Display Screen Equipment is widespread throughout almost every industry sector. Large numbers of employees use DSE as a significant part of their job. The Display Screen Equipment (DSE) Regulations require employers to assess workstations to minimise risks of occupational ill-health. This half-day course is designed to enable employers to conduct suitable DSE Workstation Assessments, taking into account management of work activities, breaks and related more...
Management & Personal Development
Assertiveness at Work : This comprehensive one day assertiveness training course is designed to enable delegates to use a more confident approach when developing productive working relationships. "Assertiveness at Work" defines assertive behaviour, and shows how assertiveness can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development, and enables them to communicate with more confidence and develop positive, assertive responses to a wide range of situations. Contents: By the end of this workshop each delegate will be able to: Recognise and explain the differences more...
Better Proof Reading : Course Objectives: This half-day proof reading training course will benefit anyone who has responsibility for checking and correcting documents, including press releases and web pages. This highly interactive programme will help to improve your speed, accuracy and confidence. You will be trained by a highly experienced tutor and you will learn the techniques used by professionals to enable you to work to the very highest standards. Contents: This training course includes: - The role of the proof reader The difference between screen and paper Tips and techniques When to intervene When you should raise a query Developing consistency and more...
Business and Report Writing Skills : Targeted, persuasive writing is an essential aspect of written communication in any successful organisation. Effective writing styles convey a professional and credible message and project the correct image. From formal reports to composing e-mails, polished communication is key. This course is designed to enable participants to: Increase their confidence in producing written material Adopt the principles of business writing style and language Write effective letters suitable for their purpose Brush up on punctuation and proof-reading skills Understand how to produce professional reports. Contents: Writing to communicate: - Identifying the barriers to understanding the more...
Coaching for Leaders Managers : Course Objectives: Today, leaders and managers must do so much more than manage their operations and staff, they must be effective coaches. Staff work effectively for those who involve and encourage them to maximise their own potential. However, sometimes people need to learn to take responsibility for their behaviours and, to adapt those to the needs and requirements of their jobs. Effective coaches help inspire people and get them to see how their personal goals link to the goals of the team and the business. This course aims to give leaders and managers the skills to read and motivate; and to achieve 'win-win' situations at work. Contents:  more...
Coaching Skills for Supervisors and Managers : Course Objectives: Coaching is a wonderful method of greatly improving performance of individuals and teams. It includes deliberate and specific activities designed for employees to develop their skills by learning on the job. The Manager who can develop their coaching skills can lead highly productive teams with motivated individuals, resulting in significantly increasing cost effectiveness and organisational performance. Contents: Coaching Skills for Supervisors and more...
Customer Care - Developing a Care Culture : Course Objectives: Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care within their organisation. Contents: By the end of this training course each delegate will be able to: Identify the different kinds of customer Establish why poor customer care happens Describe customer likes and dislikes Grasp the more...
Developing Confident Negotiation Skills : Course Objectives: The ability to negotiate with skill and preparedness in a variety of different scenarios is an essential contributor to successful organisational performance. This one day programme introduces participants from all disciplines to the fundamental skills and techniques of negotiating, enabling them to become significantly more persuasive and influential by helping them develop more confident and professional styles of communication. All delegates on this programme will engage in exercises that facilitate the transfer of the practical skills studied for use into the workplace. Contents: By the end of this course each more...
Effective Minute Taking : Course Objectives: Effective minute taking is designed for staff who have the responsibility for organising and attending meetings in a support function. By the end of this course participants will be able to Understand the role and responsibilities of the minute-taker in meetings Organise an effective meeting Take effective and relevant notes at a meeting Write clear, accurate and concise minutes Practise their newly developed skills Contents: The role of the administrator Preparing for meetings - compiling a comprehensive checklist The administrator's responsibilities during the meeting Post - following up and meeting duties The more...
Facilitating with confidence : Course Objectives: Dynamic facilitation is the very essence of strong leadership. It is about helping people face difficult issues creatively and collaboratively and achieving unanimous, win/ win solutions. It achieves this magic by eliciting nonlinear, heartfelt, transformational qualities of thinking called "choice-creating" as opposed to "decision-making", "problem-solving" or "creative problem-solving." Contents: The content of this course includes: - The difference between communicating and selling news or information Barriers to effective facilitation Using a simple structure to plan effective communication Communicating more more...
Finance for non-finance Managers : Course Objectives: This financial training course has been specifically designed for employees at middle and senior management level who do not have day-to-day involvement in financial activities. This programme will help delegates understand and interpret key financial documents, describe and explain the importance of key financial ratios and understand different types of cost and how to manage them more effectively. Contents: An understanding of the difference between the business managers role versus the role of the accountant Understanding financial statements - Profit & more...
Finding creative solutions to problems : Course Objectives: Most problems at work are complicated. a One right answera ™ problems are rare and the most common are a wicked problemsa ™ and a vicious problemsa ™ where cause and effect can harmoniously damage productivity, relationships and the business as a whole. Useful approaches to problem solving include understanding how to work with other people as well as the ability to see the a problema ™ in as broad a capacity as possible. This 2 day programme focuses on the fundamental distinction between those problems which happen to us - a presented problemsa ™ and those more...
Inspirational Leadership Skills : Course Objectives: This one-day interactive and highly participative programme aims to provide you with a perfect springboard to success highlighting leadership techniques that have evolved throughout the ages. This programme provides examples and ideas from globally respected Management Gurus and other iconic World figures that can be introduced into both small and large organisational environments. If you are interested in finding out how inspiring leaders can build teams whose members work together effectively and positively, bringing the exceptional more...
Managing Conflict in the Workplace : Course Objectives: Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict, disagreement, aggression and other strong emotions. Contents: The content for this in-depth course includes: - Understanding why conflict is inevitable Understanding how conflict can be positive Traditional ways of dealing with conflict Patterns of more...
Managing difficult situations on the telephone : Course Objectives: This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship with a customer and control situations in order to achieve a positive outcome whilst on the phone. Contents: By the end of the session delegates will be able to: Understand the causes of difficult behaviour Learn how not to take things personally Understand different personalities types How to avoid getting into an argument Handle and defuse verbal aggression Develop more...
Managing Effective Meetings : Course Objectives: Managing Effective Meetings trains delegates in how to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in meetings, as well as practicing and developing techniques for fostering creative thinking and dealing with conflict, difficult people and issues during the meeting. Ultimately, this course shows delegates how to effectively prepare for, control, chair and manage meetings and associated follow up activities. Contents: By the end of this course, each delegate will more...
Managing Excellent Customer Service : Course Objectives: The most successful organisations recognise that merely satisfying customers is never enough. True customer loyalty can only be derived through exceptional customer service that really impacts on the customer experience. This course prepares delegates to face the management challenges of successfully implementing an empowered customer service function and communicating it effectively to the workforce. Contents: Customer focus from the customera ™s perspective What is good service and how does it link to leadership? Delivering the factors that differentiate excellence for customers Creating a more...
Motivational techniques : Course Objectives: This course provides delegates with practical strategies to motivate their team for optimum performance. It demonstrates how to identify common de-motivators and prevent those from attacking morale. You will learn about behavioural analysis, improving your skills in understanding the unique needs of individual and also the effective communication techniques that can be used to ensure everyone is working towards the same objectives. Contents: Recognise the signs of de-motivation Realise what de-motivates people Spot signs of de-motivation Manage de-motivated individuals effectively Become a more...
Negotiation Skills for senior leaders and managers : Course Objectives: Senior leaders and managers often have to present a concerted front in dealing with complex negotiation situations. Working as a team instead of as an individual involves different interpersonal skills. The other parties to such negotiations unconsciously observe body language and team dynamics which can help them look for opportunities to divide and conquer. This highly participative and practical programme gives senior leaders and managers tools, confidence-building and personal behaviour management skills. We work with senior leaders and managers on current issues and build the programme to meet more...
Positive influencing skills : Course Objectives: It is not positional, but personal power that really matters. Positive influencing skills is designed specifically to help you develop the confidence and practical influencing skills that can ensure you make a positive impact even in difficult situations. The programme also forms the ideal starting point for your development journey; helping you understand where you are now, so you can be sure you're heading in the right direction. You'll come away with a strong sense of self-awareness and a checklist of behaviours you can call on in different influencing situations. Contents: Positive influencing language - how to use it and more...
Presentation Skills : Course Objectives: This Presentation Skills training course is designed to help delegates prepare effective, interesting and memorable presentations using a range of different techniques. By the end of this course delegates will understand how to assess and choose the right presentation techniques and tools for the occasion; channel nervous energy positively; develop excellent oratory techniques and effectively use body language for emphasis and also know how to inspire the audience and instil confidence. Contents: a Planning and preparing your presentation - more...
Reception and Telephony Skills : Course Objectives: This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: - The receptionist's role The welcome greeting and managing reception Image, appearance and behaviour Essentials of customer care Communication skills Dealing with difficult people and handling complaints Professional telephone behaviour Assertive, aggressive and passive behaviours Developing an effective telephone manner
Stress Management : Course Objectives: The aim of this course is to enable delegates to examine the causes of stress and ita ™s impact on their own productivity, and to consider a range of techniques for helping themselves manage their own stress positively. Contents: By the end of this course, each delegate will be able to: Assess their own stress levels and identify the common causes in the workplace and at home Identify the most common effects of stress on their quality of life Learn a number of relaxation techniques to reduce the negative effects of stress Identify the areas of stress in their life where they can a take controla ™ of some of the causes of more...
The art of effective communication : Course Objectives: Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations such as meetings and telephone conversations will be examined. Contents: The difference between communicating ideas and selling ideas Barriers to good communication Using a simple structure to plan effective communication How behaviour and more...
The Proficient Supervisor and Manager : Course Objectives: When professionals are given new leadership responsibility, their success depends on how quickly they adapt people-management skills to complement their expert knowledge. These essential skills for new supervisors and managers do not come naturally and this course demonstrates what is required and how it can be learnt. Delegates will develop the confidence to put their newfound skills and management techniques into practice and begin the process of effective, professional supervisory control. Contents: State the principles and main roles of management Recognise the effectiveness of different motivational tactics  more...
Time Management : Course Objectives: Our popular Time Management programme for Supervisors and Managers is a fast-paced, challenging one-day course designed to help you maintain a firm grip on your schedule. Time Management is not just about goal-setting and writing to-do lists; we provide proven tools and techniques you can put into practice immediately. You will learn how to identify and protect high-value activities and delegate tasks or projects of lesser importance. You will learn how to develop an more...
Training for PAs : Course Objectives: This one day workshop looks at management from the PA's perspective. The trainer uses a number of lively discussion led examples combined with a variety of exercises and case studies. This programme is an excellent platform to help PAs succeed in their demanding role. Contents: There are a variety of modules that are included within this programme, including; Principals of Managing People The Elements of Management The Skills more...
Project Management
Effective Project Management : Course Objectives: This highly practical programme delivers all the essential skills, tools and techniques required to support you in your project management role. The course concentrates on practical, easy to understand and control techniques that can be directly and immediately applied in your workplace. The fundamental principles of successful project management are covered in depth; managing people, time and money. The programme also incorporates a number of easy to apply, effective tools and techniques that, when applied in the workplace, will empower the attendees with greater confidence and competence in managing and delivering projects on more...
Introduction to Project Management Principles : Course Objectives: This one day practical programme provides a comprehensive introduction to the principles of Project Management. By the end of this course delegates will understand how to plan and schedule small and medium-sized projects. This short course includes practical exercises designed to demonstrate how you can identify which jobs are most important, and which deadlines are most important to meet. Delegates will also learn how to take remedial action to bring a project back on course. These skills are perfectly sufficient for running small and medium-sized projects, and more...
Quality & Environmental Management
ISO 14001 - Environmental Management Systems Auditor - IEMA Accredited Course : Course Objectives: This THREE-DAY course approved by the UK Institute of Environmental Management and Assessment (IEMA) is a recognised qualification for environmental management systems (EMS) auditors demonstrating competence in internal EMS auditing. This course is suitable for you if you are, or will be, responsible for conducting environmental management system audits against the more...
ISO 90012008 - An Introduction to the Standard : Course Objectives: With the move to a process focused management system, managers and those implementing ISO 9001: 2008 need to understand the implications for their business. This one-day course is designed to provide an understanding of the requirements and the impact and benefits a process based system can bring to your organization. Contents: Introduction to and overview of the ISO 9001 requirements The relevance of ISO 9001 to a business management system What is meant by Management Commitment Objective setting and factually more...
ISO 90012008 - Implementing a Quality Management System : Course Objectives: This two-day programme provides a thorough understanding of the ISO 9001: 2008 standard including it's inherent value and limitations and also how it may be interpreted and effectively applied withing your organisation. Contents: Background and essential content of the ISO 9000 series of standards The 'value' of a Quality Management System Planning the implementation programme: - Cost considerations - more...
ISO 90012008 - Internal Quality Auditor Training : Course Objectives: In order that a quality management system can fulfil its potential it is essential that it is regularly monitored. This is an intensive two-day course which demonstrates an efficient and productive approach to conducting their ISO 9001 internal audit. Auditing techniques will be used which are compatible with both ISO 9001 and ISO 19011 and delegates will benefit from learning how to plan, perform and report on an audit and how to take appropriate corrective and follow up action. Contents: A series of workshops, presentations more...
ISO 90012008 - IRCA Registered Lead Auditor : Course Objectives: This FIVE-DAY course provides an understanding and knowledge of auditing quality management systems to third party standards. The objective of an audit is not fault finding, but to identify opportunities for improvement. You learn to build on the skills of how to plan, structure and conduct an effective audit and to evaluate and communicate the findings. The course is designed to follow the stages in a live audit, including simulated audit interviews and role play closing meetings. This course is certified by IRCA (more...
OHSAS Lead Auditor Training Course : Course Objectives: This FIVE-DAY course provides an understanding and knowledge of auditing health and safety management systems to third party standards. You learn to build on the skills of how to plan, structure and conduct an effective audit and to evaluate and communicate the findings. The course is designed to follow the stages in a live audit, including simulated audit interviews and role play closing meetings. The course has been certified by the UK International Register of Certificated Auditors (more...
Human Resource ManagementHuman Resource Management
Absence Management : Course Objectives: This is a highly effective one day workshop designed to assist delegates with managing the costly problem of workplace absenteeism. As a result of attending this workshop, delegates will gain a practical understanding of: How to measure poor attendance Calculating the costs of poor attendance Introducing and implementing 'Return to work' interviews Developing organisational policies and procedures Practical methods of dealing with short-term and long-term absenteeism Contents: This training programme includes: Calculating the cost of absenteeism Causes of absenteeism The role of managers and supervisors Dealing with absences more...
Dealing with bullying and harassment in the workplace : Course Objectives: The purpose of this course is to increase the awareness and knowledge of managers and team leaders on the topic of workplace bullying and harassment. The course is intended to ensure that the programme will help those accountable for managing and supervising others gain the confidence to challenge unacceptable employee behaviour. Delegates will learn how to establish and maintain clear standards of behaviour in order to create a positive working environment. Contents: At the end of the programme participants will; Have a greater awareness and understanding of what constitutes bullying, its effects more...
Interviewing successfully for recruitment : Course Objectives: In today's ultra competitive market, the value of recognising the best candidate for the job cannot be over-estimated. Successful recruitment presents an ongoing challenge and attracting and selecting the right candidate is fundamental to future success. The cost of making the wrong choice in recruitment is both expensive and hugely time-consuming. Our Interviewing successfully for recruitment course will help you meet the challenges of the interview situation, use the proper tools for the job and greatly increase the chance of making the right selection decision first more...
Managing the Discipline Grievance Process : Course Objectives: Industrial tribunals are costly, time consuming and debilitating for both the organisation and the individual. This course uses examples to demonstrate to delegates when the process should be instigated and the appropriate methods to employ to effectively manage the Discipline & Grievance process to try and avoid the final course of action - the Industrial Tribunal. Contents: Legislation overview the discipline and grievance procedure the role of more...
Managing unacceptable employee behaviour : Course Objectives: The aim of this course is to enable delegates to protect themselves and their organisation from grievance and legal disputes which could damage the reputation, operations and possibly profitability of their business. Contents: By the end of this course each delegate will be able to; Describe the seven types of difficult employees Identify different styles of leadership and understand when to apply them Identify the root causes of performance shortfall Explain how to measure poor performance objectively Establish a system for dealing with poor performance, misconduct and gross misconduct Describe when to more...
Performance Management : Course Objectives: This programme is designed for people who are responsible for managing others and their performance. Effective performance management of each individual member of the team is critical in today's increasingly competitive environment and the aim of this course is to enable delegates to achieve their business objectives by developing the skills of their staff and improving all aspects of operational performance. Contents: By the end of this course, each delegate will be able to: Establish and prioritise their business goals Break each goal down into tasks and activities Clarify the knowledge and skills required to complete each more...
Performance Review Appraisal Skills : Course Objectives: Performance reviews are one of the most challenging responsibilities that successful managers and leaders face. Used effectively, the review and appraisal process can help the manager qualify and quantify the work their staff can achieve, identify the training and development they require and motivate them to reach the agreed targets. This course demonstrates some of the most effective methods of achieving greater levels of performance and more demanding targets from your staff. Contents: By the end of this course each delegate will be able to: Conduct structured and participative appraisal interviews to develop more...
Preparing an Induction : Course Objectives: Induction training is absolutely vital for new employees. Good induction training can ensure your new employees are retained and are able to settle in quickly and happily to a productive role. Induction training is as much about training in specific skills as it is about the basics seasoned employees take for granted: what the shifts are; where the notice-board is; what's the routine for holidays, sickness; what's the dress code etc. New employees need to quickly embrace the organisation's mission, goals and philosophy; personnel practices, health and safety rules, and of course the job they're required to do, with clear methods, more...
Recruitment Interviewing Skills incorporating NI Legislation : Course Objectives: This interactive one-day training course provides guidance on preparing adequately, interviewing expertly and avoiding the legal pitfalls of an interview. It has been specifically designed for organisations in Northern Ireland to address the unique employment legislation that exists in the country. Contents: Planning the interview Interviewing do's and don'ts Northern Ireland employment legislation - Equal Pay Act (Northern Ireland) 1970 (as amended) - more...
Train the Trainer - ILM Institute of Leadership Management Development Award : Course Objectives: This three day course is unique to Cosensa and provides delegates with the special ability to effectively train staff. Training must have specific objectives, be well structured and include elements of evaluation for it to be truly effective. Train The Trainer provides delegates with the skills to design, train, assess and track effective training programmes. Delegates will learn how to design training for groups of varying sizes, learning styles and experience. We focus on delivery skills (body language, voice more...
Training Needs Analysis : Course Objectives: Training Needs Analysis is designed to help you identify the precise areas where training is required for your organisation's employees. This intensive and interactive one-day programme has the added benefit of ensuring that training and development initiatives are aligned with organisational goals, objectives and culture; creating training solutions that are specific to the organisation. The aim of this course is to demonstrate how you can be sure that right staff are provided with the right training at the right time. Contents: By the end of this course each delegate will be able to: more...
Sales TrainingSales
Advanced Selling Skills : Course Objectives: The aim of this course is to enable delegates to forget the 'hard sell' approach, and to develop the skills required to achieve repeated success by improving their selling techniques. This course focuses particularly on the emotive reasons why people buy and how you can build the business of your existing client base and the tools you can introduce to help you win new business more quickly and with greater conviction. Contents: By the end of this course each delegate will be able to: Explain the differences between marketing, selling and negotiation Control the sales interview by recognising and responding to the different ways more...
Ethical Selling Techniques : Course Objectives: Ethical Selling Techniques is an excellent one-day, hands-on workshop that introduces new sales people to the concept of effective selling, including identifying the needs of the customer and demonstrating to them the value of your product or service in meeting their need. We concentrate on the fundamentals of salesmanship whilst going well beyond traditional sales concepts. Your competitors may be focused on discounting to gain market share; this training programmes focuses on how to stay firm on price and increase sales by convincing customers of the value you offer. Contents: more...
Managing the Salesforce : Course Objectives: Sound motivation and communication skills are essential to good sales management practice. Both these skills are interwoven throughout this highly interactive two day course which is an invaluable programme for Sales Managers relatively new to the managerial role. This course is intended for Sales Managers who have gained some experience within their role, but have received little or no formal training, and would like to learn a more structured approach to managing their sales team. Delegates will be trained on methods designed to improve the performance of their sales team by more...
Outbound Telephone Sales : Course Objectives: The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques and identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated role-play, up-to-date techniques required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. Contents: By the end of this course each delegate will be able to: Understand and describe the sales process (cycle) Describe and use a simple telesales structure Use simple more...
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