WWP Training Ltd

WWP is a market-leading global learning organisation. We were founded in Windsor in 1981 and quickly earned a reputation as being an agile responsive learning, development and training provider.
Many large organisations benefitted from our approach to delivering high quality learning. This resulted in us receiving enquiries to deliver our services to many large organisation, enabling us to quickly establish an enviable list of clients. Many we are proud to still serve today.
Our success and reputation has been built from our ability to attract, retain and develop the very best Course Designers, Facilitators and expert Consultants. This ensures we are able to give our clients the very best experience that meets their needs.
Recent investment has been made in a new Centre of Excellence in Bracknell, Berkshire and with further investment in people, technology and infrastructure will see us set to meet future market needs.
Today we are owned by the Key Group. With 50 years experience innovating large scale organisational and workforce performance improvement solutions, we have a combined strength of 250 people who are set to deliver today and into the future.
WWP Training Ltd is based in Bracknell, Berkshire, Berkshire, United Kingdom
WWP Learning and Development Limited is a market leading organisation that offers an extensive portfolio of training courses within the areas of Professional Development, Leadership and Management, IT Skills and Project Management.
Our aim as a trusted training partner is to provide flexible and memorable training solutions that match our customers needs regardless of their level of experience or expertise.
WWP Learning and Development Ltd are an industry leader in designing and delivering Management Development and Leadership training courses. Our most popular Management training courses include our ILM Endorsed Management Modules, New Manager Programme, Progressive Management and Leadership Skills.
In addition to our standard courses we have developed bespoke Management programmes for a number of high profile Corporate and Public Sector organisations. All our Management training courses are available as scheduled courses, in-house dedicated programmes or as One to One Coaching.
WWP are an APMG approved PRINCE2 Training Organisation (ATO). We offer a full range of PRINCE2 courses including PRINCE2 Practitioner, PRINCE2 Foundation Plus, Upgrading to Practitioner and the PRINCE2 Exam. These are all available as scheduled courses or company dedicated programmes.
We operate a unique 4 1 training format for all our scheduled PRINCE2 Practitioner programmes. This method has many benefits including an enhanced understanding of the subject matter and time for a higher degree of tutor interaction.
As a Microsoft Certified Partner WWP Training leads the way in delivering highly interactive and engaging IT Training. Our specialist team of Trainers are experienced in delivering training on all the Microsoft Office Applications and are up to date with all the latest versions including Office 2010.
All our courses are available at our London and Bracknell Centres or can even take place at your premises.
Achieving Excellence in Customer Care : Positive route to success Anyone who communicates with internal and/ or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn some simple, reliable and effective coping strategies and techniques for dealing with difficult and challenging people.
Adobe Acrobat Level 1 : Aims This course is aimed at people who want to create and modify PDF documents used to organise and share documents in a business environment. Prerequisites Students who wish to attend this course need to have a basic understanding of Windows, and should also have basic word processing skills, such as copying and pasting text, formatting text etc.
Adobe Acrobat Level 2 : Aims This course is aimed at people who want to convert technical documents to PDF files, enhance and control PDF content accessibility, customise PDF documents for interactive use online, and prepare PDFa ™s for commercial printing. Prerequisites Students who wish to attend this course should have attended Acrobat Level 1.
Adobe Flash Level 1 : Aims This course is aimed at people who want a hands-on course that will introduce the critical skills needed to create objects and animations in Flash. Prerequisites Students who wish to attend this course need to have a basic understanding of Windows and file management.
Adobe Flash Level 2 : Aims This course is aimed at people who want to create simple and complex interactive movies using ActionScript. Prerequisites Students who wish to attend this course should be familiar with the basic features and functions in Flash Level 1.
Adobe Illustrator V10 Level 1 : Aims This course is aimed at people who want to create complex and attractive illustrations and type effects. Prerequisites Students who wish to attend this course need to have a basic understanding of Windows.
Adobe Illustrator V10 Level 2 : Aims This course is aimed at graphic designers or people switching into a design job or taking on design responsibilities. They will have some previous experience with Illustrator. Prerequisites Students who wish to attend this course should have attended the Adobe Illustrator Level 1 course or have equivalent knowledge.
Adobe InDesign Level 1 : Aims This course is aimed at people who want to create and deliver eye-catching printed documents using Adobe InDesign. Prerequisites Students who wish to attend this course need to have a basic understanding of Windows.
Adobe InDesign Level 2 : Aims This course is aimed at people who want to create and design content for print and web. Prerequisites Students who wish to attend this course should have attended the Adobe InDesign Level 1 course or have equivalent knowledge.
Adobe Photoshop CS Level 1 : Aims This course is aimed at people who want to understand image concepts, create montages of images and adjust existing images using Photoshop. Prerequisites Students who wish to attend this course should be familiar with the basic features of a computer, keyboard and mouse, and should know how to launch an application, create and save files, and copy files from CD's and other media.
Adobe Photoshop CS Level 2 : Aims This course is aimed at people who want to use the advanced image handling tools and features in Photoshop. Prerequisites Students who wish to attend this course should have attended the Photoshop Level 1 course or have equivalent knowledge.
Advanced Communication Skills : This advanced communication skills programme is a stretching and interactive learning experience that focuses on your individual style of communicating. You will be given a series of practical exercises from which you get personal feedback with the option of videoed feedback on the final day. New skills are practiced through a variety of a learning activities and challenging scenarios and you will leave with a personal development plan to maximise your opportunities to apply the techniques learned. This programme is for you if are a Middle or Senior Manager who already has good communication skills and wants to take them to a more advanced level.
Advanced Presenting : Advanced Presenting Not content with simply presenting information clearly and confidently? How would you like to leave your audience inspired, entertained and wanting more? This 1 day fast track session will provide you with a useful toolkit to develop your skills and provide some new challenges when speaking in public. Research shows that the biggest impact and influencer when we communicate is the visual aspect and what we look like when presenting, yet how much time do we spend preparing for it? This workshop will provide you with an opportunity to focus on delivery, use of voice and body language and be aware of your personal impact. There is emphasis more...
Advanced Trainer Skills : Continuing professional development for trainers Staying fresh and building on existing skills is essential for anyone involved in teaching and training. This programme builds on fundamental trainer skills and is an ideal follow up to the Trainer Proficiency certificate. This programme is for you if you are an experienced trainer and want to expand your knowledge. It provides additional knowledge and skills for designing, delivering and evaluating effective training programmes. There is an option for practical exercises to be videoed which can greatly enhance the value of the feedback given (this must be agreed at the time of booking). You may wish to bring some materials that will assist in practical sessions.
APM Introductory Certificate in Project Management : Aims This programme is for you if you are interested in learning the principles of Project Management, as set by the Association for Project Managementa ™s (APM) Body of Knowledge, and you may or may not have any experience in this field. Prerequisites This programme is an entry level qualification suitable for anyone with an interest in Project Management. You may be starting out in a career in Project Management or simply wishing to more...
APMP - Association for Project Management Practitioner Qualification : Aims This programme is for you if you are already working on the project management industry and now wish to gain the recognised APMP professional qualification. The APMP Qualification is an intensive five-day foundation professional qualification awarded by the Association for Project Management (APM). It provides one of the very few internationally recognised qualifications in Project Management that are easily accessible. It tests knowledge of more...
Bid Proposal Writing : This course provides the tools to write a winning proposal from scratch. It also acknowledges the real world and that we all have to cut corners sometimes. This programme is for you if you are responsible for producing bids or sales proposals for your ogranisation.
Career Planning : Explore openings and career opportunities This programme is designed specifically to help people who have been in work for several years to maximise on their future prospects by building on the valuable experience they have gained for far. This may mean perhaps considering new work/ life balance considerations. This programme is for you if you want to explore new career opportunities that are interesting, enjoyable, and progressive. Completion of some pre-course work will be required so that the duration of the programme can focus on developing a career strategy. Learning methods include discussion, individual and practical exercises, group activity and role-play (where appropriate). You will be more...
Certificate in Trainer Proficiency : Who trains the Trainer? Training isna ™t just about what you know; ita ™s also about how you communicate that knowledge to an audience. Many people become trainers because of their knowledge on a particular subject. However, the best trainers are those that realise subject knowledge isna ™t enough; delivering information in an engaging and memorable way is also a pre-requisite. This programme is for you if you are new to training, are an existing trainer needing a refresher course, or someone who has accepted some training responsibility as a secondary role. It will give you a comprehensive guide of the knowledge and key competencies expected of trainers. You may wish to bring materials that will assist in practical sessions
Conducting Performance Reviews : Developing skills for successful performance reviews The performance review is an important tool in the performance management cycle. They are a vital mechanism for line managers to assess, develop and motivate staff. This programme is for you if you are a line manager who wants to realise the benefits of reviews and maximise their contribution in the performance management cycle. It will give you the techniques and confidence necessary to ensure the success of your appraisal meetings. You will also learn how to provide constructive, motivational feedback and set realistic and achievable targets.
Copywriting : This programme will introduce you to a range of techniques for broadening your thinking, and other tips used by copywriters. You should come with a short copywriting project in mind, preferably a real one that you are going to be working on anyway. By the end of the course you will have gone a long way towards getting it written! This programme is for you if you need to produce corporate promotional material, direct mail, case studies, newsletters, brochures or press releases.
Crystal Reports Level 1 : Aims Crystal Reports Level 1 is the primary recommended course you should take if your job responsibilities require you to obtain output from databases. It is also the first course in the Crystal Reports series. In this course, you will build basic list and group reports that work with almost any database. Prerequisites Before taking this course, students should be familiar with the basic functions of Windows, such as creating and navigating folders, opening programs, manipulating windows, copying and pasting objects, formatting text, and saving files. In more...
Crystal Reports Level 2 : Aims Once you have completed the Crystal Reports Level 1 course, or are familiar with the basics of building and modifying reports, you're ready to move ahead to create complex reports and data sources using Crystal Reports' tools. In this course, you'll not only learn how to create more sophisticated reports including subreports and cross-tabs, but you'll also learn how to increase the speed and efficiency of your reports by using SQL queries. You will create complex reports using Crystal Reports' tools. Prerequisites Crystal more...
Customer Focus on the Telephone : You never get a second chance to make a first impression! Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment a and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is therefore essential for retaining and developing business. This programme is for you if your role involves telephone communication with customers, whether they are internal (colleagues and staff) or external (clients and the general public). You will learn to develop your telephone skills so that the more...
Developing and Implementing an Employee Engagement Strategy : An Engaged Workforce is a Happy Workforce Engaged employees perform better than others. They experience increased job satisfaction and more positive attitudes and emotions towards their work, benefiting both individual and employer. This practical two day course provides the tools and techniques to develop, communicate and measure an employee engagement strategy in your organisation. This programme is for you if you are an HR or OD professional, director or manager responsible for business stability and continuity.
Diversity and Equality : Realising value from difference No two people are the same a we live in a diverse society. At work, understanding and embracing diversity enables us to create an inclusive environment that supports both the individual and organisation. This programme is for you if you want to raise your awareness of diversity within a safe and confidential setting. Attending will give you the knowledge to create an environment where people do not face barriers brought about because of prejudices around race, gender, age, sexual orientation, religion or disability. You will also be able to explore your own diversity and that of others, both attending this programme and in your organisation, and realise the value of a diverse mix.
Driving Change : Making change a positive and empowering experience Change, by its very nature, can be unsettling. Whilst people are worrying about change, they are less productive and may even be feeling disenfranchised or hostile. However, change is one of the few things we can actually rely on happening! The good news is that change can be communicated as a positive experience. When its dynamics are understood, change can be managed in a way that enables people to cope with it effectively. This programme is for you if you want to be able to build a shared vision of the future that can come only through change. You will also learn how to gain true buy-in to change programmes and generate a more productive environment in a changing organisation.
Driving High Performance : "A process that contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance." Armstrong and Baron Performance management should be strategic, in that it involves broader and longer-term organisational goals, whilst linking various aspects of the business, people management, individuals and teams. This involves identifying skills, setting clear objectives and measuring team and individual performance. Staff who understand what is expected of them are more motivated and perform more effectively. This programme is for you if you want to develop your own performance management skills in more...
Effective Communication : Our Effective Communication programme reveals the secrets to truly meaningful dialogue, which is understood by all parties involved. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. It will also show you how to meet personal needs without compromising the needs of others. This programme is for you if you want to communicate in a powerful, positive, and assertive manner.
Emotional Intelligence : Emotional Intelligence - the key to outstanding performance Mastering Emotional Intelligence is the key to outstanding performance in technical, managerial, professional and leadership roles. Research on both sides of the Atlantic has found that a emotionally intelligenta workers have a positive impact on the bottom line, not just in terms of profitability, but also in terms of reduced levels of stress and improved performance. This programme is for you if you want to understand how to manage your own emotions and those of your colleagues and at the same time, create competitive advantage and enhance productivity.
Employee Engagement An Introduction : The Key to Employees Who Will Stay and Strive An engaged workforce is a happy workforce and organisational effectiveness can be exponentially increased with motivated and satisfied employees. This one day course provides an overview of all aspects of employee engagement. This programme is for you if you are an HR or OD professional, director, manager or someone responsible for improving employee and organisational performance
Facilitating Meetings : Facilitation is about helping the group to have an efficient and inclusive meeting. The facilitator will encourage members to think in a shared facilitation, with everyone sharing the responsibility for ensuring a meeting is well run, productive and participative. This programme offers the opportunity for extensive practice to help hone your facilitation skills and run effective meetings. This programme is for you if you lead formal or informal meetings and want to make them more productive and successful.
Facilitation Skills : To facilitate is a to free from difficulties or obstaclesa Facilitators, whose job is to help manage the flow and process of information exchange, are more concerned with smoothing the way of the journey than its destination. This programme will give you the skills and techniques to be able to facilitate teams and groups in a business environment. You will learn just how valuable the art of facilitation is and how it differs from, and links to mentoring, coaching and managing teams and individuals. Importantly, you will also learn when adopting a facilitative approach is appropriate and when it is better to stand back from a situation and allow others to reach the goal alone. This programme more...
Finance for Non-Financial Managers : Finance can be an onerous element of the managerial role. However, if you understand the significance of finance to your organisation you will be a more confident decision maker and have an advantage over managers who dona ™t. This programme is for you if you have any form of budget responsibility or any other form of financial accountability. It provides an opportunity for you to discuss, understand, and practise some of the financial skills needed by managers and budget-holders in todaya ™s working environment. The programme includes presentations, exercises and discussions.
Financial Modelling with Microsoft Excel : Build professional models to improve financial performance The widespread availability of computer spreadsheets has revolutionised budgeting, forecasting and planning. In the past, financial modelling was something done exclusively by accountants and as a result they had almost total control of financial information. Nowadays many managers are expected to have a much closer control and understanding of the financial performance of their team. This programme shows you how you can combine basic financial knowledge with the power of spreadsheets to develop this closer understanding. This programme is for you if you are involved in business or financial planning, budgeting or more...
Fundamentals of Project Management : Aims This programme gives detailed and practical guidance on how to plan, organise and control projects effectively, with particular emphasis on delivery of results within time, budget and quality constraints. It includes full participation, utilising structured exercises, role-plays, discussions and workshops. Prerequisites Anyone with responsibility for managing a project or working in a project team.
Giving and Receiving Effective Feedback : Giving effective feedback is an essential tool for managers in maintaining standards and helping staff reach their full potential. Staff who understand what is expected of them are more motivated and perform more effectively. This programme is for you if you want to develop your own skills in order to improve organisational effectiveness, implement a continuous development of individuals and teams and encourage individuals to behave in a way that allows and fosters better working relationships.
HR as a Business Partner : Transforming HR into a Value Adding Function A relatively recent HR model that helps reduce distances between the HR function and other departments of an organisation. HR business partnering also has a very high impact on HR as a function and on HR professionals. This programme is for you if you are new to or moving into the role of a Human Resources Business Partner and are looking for some hints and tips on how to manage key relationships. It is also suitable for senior HR professionals who are considering moving to the business partnering model
HTML 4 Programming Level 1 : Aims This course is aimed at people who want to learn how to create Web pages by writing HTML code. Prerequisites Students who wish to attend this course need to have a basic understanding of Windows. Students should also have basic word processing skills, such as copying and pasting text, formatting type, and so on.
HTML 4 Programming Level 2 : Aims This course is aimed at people who want to learn how to create well-designed Web pages that include graphics, advanced tables/ forms and frames. Prerequisites Students who wish to attend this course need to have attended the HTML 4. 0: Level 1 course or possess equivalent knowledge.
Implementing Project Management : Do you want to practise and develop your project management skills in a simulated project environment? This workshop will provide a unique opportunity for those who are fairly new to project management to make the transition from theory to practice. As a team, the attendees will prepare for and conduct a a projecta ™ in a number of stages. After each stage, a structured review will provide the opportunity to explore the aspects of project management relevant to that stage. This programme is for you if you would like to experience the dynamics of working as part of a project team in a workshop environment. You will be able to practise and develop project tools and techniques more...
Inbound Telephone Selling Skills : Turning enquiries into sales Anytime a customer approaches us we have a golden opportunity to strengthen relationships and create additional business. Learn how to capitalise on inbound calls and turn order-taking into order-making. This programme is for you if You are required to take inbound calls from existing or new customers You would like to know how to generate more interest and be more sales-focused You would benefit from new ideas, approaches, tips and techniques
Influence and Persuasion : The ability to influence and inspire others is a key requirement for many people. It takes confidence, self-belief and excellent communication skills. This programme explodes the myth that people are a born influencersa ™ and reveals how, by changing your mindset and applying specific skills, you can find your own inner power to influence. This programme is for you if you need to gain willing co-operation from others, you lead projects or teams where teamwork and communication is essential, you have accountability for getting things done through or with other people
Influencing and Presenting to the Board : If you fail to prepare, you prepare to fail! Presenting to the Board can be an intimidating experience, whether ita ™s your first time, or your twenty-first. Preparation is an absolutely vital component for influencing and presenting to the Board effectively. Building on existing knowledge as well as your speed reading, report writing and presentation skills, this programme provides an opportunity for you to take a step back and see the big picture more clearly. You will study how to select and present the right information in the right way, as well as how and why people absorb new knowledge. This programme is for you if you more...
Inspiring and Motivating : Discover what drives you a and others a to business and personal success We all have common drivers: the need for food and shelter are powerful motivators, as is our need to be understood, affirmed, validated, and appreciated. At work, we are motivated when we can see a clear business reason for pursuing a particular course of action. Todaya ™s increasingly competitive world means that a high motivation level is vital to fulfil everyday goals. This programme is for you if you want to discover your own and othersa ™ motivators and learn how to employ motivational techniques so that you and those around you can achieve satisfaction, a positive attitude and a greater feeling of happiness and fulfilment.
Interviewing and Selection : Selecting the perfect candidate Making the wrong choice of employee after a lengthy and expensive recruitment process is a disaster and difficult to undo. Interviewing and selection a requires a set of specific skills that enable you to make the right choices. This programme is for you if you want to learn how to prepare for, structure, and conduct successful interviews. It combines the implementation of a recruitment strategy with skill development which you are then able to put into practise. You will be given the tools to develop effective scoring systems and tips on providing feedback to unsuccessful candidates to ensure a fair and objective process built around the requirements of the job role.
Introduction to Human Resources : Understanding the role of human resources within the organisation Human Resources play a key role within the organisation and are paramount to the success of any business. Legislation is constantly changing and it is vital to understand the requirements and application of best practice as well as dealing effectively with personnel issues on a day to day basis. This programme is for you if your role requires you to understand and fulfil a range of responsibilities within the scope of human resources.
Introduction to NLP : NLP a getting the best out of yourself When it comes to human excellence, Neuro-Linguistic Programming (NLP) sets the foundation for persuasion and influence, quality life skills and practical business applications. Tapping into the language of the mind, NLP enables you to consistently achieve your specific and desired outcomes. An innovative technology, NLP organises information and perceptions in ways that bring about results once thought inconceivable. In essence, NLP is about empowering people and modelling human excellence through specific techniques that give insight into the detailed mechanics of more...
Introduction to Project Management and Microsoft Project : Aims This programme gives an introduction to the project management lifecycle and will enable participants to plan, schedule, monitor and control a project effectively using the most popular software planning tool, Microsoft Project. Participants will learn the essential techniques needed to gain input and buy-in to achieve goals and objectives. Prerequisites Anyone working in a project environment and intending to use Microsoft Project as a component of their project management process.
Introduction to Selling : Your sales team are the face of your business. Out in the field they are responsible for maintaining relationships and creating new business. Are you 100% sure they are the best that they can be? This programme is for you if You are an external sales person / account manager who is new to selling or has not had any formal sales training You need to refresh / learn the skills to make your own sales appointments You would like to know how to structure and manage a sales meeting with your customers You would benefit from new ideas, approaches, tips and techniques
Introduction to Strategic Financial Management : Play an active role in your organisationa ™s strategic and financial planning process This programme provides grounding in the understanding and use of financial information for strategic management of the organisation. It will help you to understand the financial significance of strategic decisions and to communicate effectively on financial matters with accountants and other specialists who have a strategic impact. This programme is for you if you are in a senior management role, or are a specialist whose actions or decisions can have a strategic financial impact. Specialists include those making significant decisions in the areas of marketing, new more...
Introduction to Training Needs Analysis : Accurate identification of learning needs All too often, the process of identifying training needs is undertaken quickly by piecemeal or even omitted altogether. To achieve real return on learning and development investment, it is important to find out where there are gaps in the existing skills, knowledge and attitudes of employees. It involves compiling a picture of employeesa ™ capabilities as well as organisational demands for skills and is informed by business strategy. This programme is for you if you want to be able to identify needs in order to offer appropriate learning interventions to fill the identified gaps and ensure that there is sufficient capability for the organisation to meet its objectives.
ITIL Continual Service Improvement : Aims The course builds on the general principles covered in the ITIL ® Foundation course. It covers the Lifecycle aspects of Continual Service Improvement (CSI) and the management and control of the activities and techniques within the CSI stage. The course also looks at the concept of CSI as a practice and at the interfaces between CSI and the other stages of the ITIL ® Service Lifecycle. Prerequisites The course is suitable for individuals who require a deeper understanding of the CSI stage of the more...
ITIL Managing Across the Lifecycle : Aims This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme. The Managing Across the Lifecycle course is compulsory for those wishing to gain the ITIL ® Expert qualification and is worth 5 credits. Prerequisites Delegates are required to have achieved a minimum of 17 credits from any combination of ITIL v3 units OR a combination of v2 Practitioner and v3 units, including an ITIL ® Foundation more...
ITIL Operational Support and Analysis : Aims The course builds on the general principles covered as part of the ITIL ® Foundation course. This enables the organisation to introduce Event Management, Incident Management, Request Fulfilment, Problem Management and Access Management processes, the Service Desk, Technical Management, IT more...
ITIL Planning Protection and Optimisation : Aims The course builds on the general principles covered as part of the ITIL ® Foundation course. This enables the organisation to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management processes as an integral part of its overall business-focused more...
ITIL Service Capatibility Release Control and Validation : Aims The course builds on the general principles covered as part of the ITIL ® Foundation course. This enables the organisation to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, more...
ITIL Service Design : Aims The course builds on the general principles covered in the ITIL ® Foundation course. It covers the Lifecycle aspects of Service Design and the management and control of the activities and techniques within the Service Design stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). The course also looks at the concept of Service Design as a practice and at the interfaces between Service Design and the other stages of the ITIL ® Service Lifecycle. Prerequisites The course is suitable more...
ITIL Service Offerings and Agreements : Aims The course builds on the general principles covered as part of the ITIL ® Foundation course. This enables the organisation to introduce Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and more...
ITIL Service Operation : Aims The course builds on the general principles covered in the ITIL ® Foundation course. It covers the Lifecycle aspects of Service Operation and the management and control of the activities and techniques within the Service Operation stage of the lifecycle; but not the detail of each of the supporting processes (which are covered in detail in the capability courses). The course also looks at the concept of Service Operation as a practice and at the interfaces between Service Operation and the other stages of the ITIL ® Service Lifecycle. Prerequisites The more...
ITIL Service Strategy : Aims The course builds on the general principles covered in the ITIL ® Foundation course. It covers the Lifecycle aspects of Service Strategy and the management and control of the activities and techniques within the Service Strategy stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). The course also looks at the concept of Service Strategy as a practice and at the interfaces between Service Strategy and the other stages of the ITIL ® Service Lifecycle. Prerequisites The course more...
ITIL Service Transition : Aims The course builds on the general principles covered in the ITIL ® Foundation course. It covers the Lifecycle aspects of Service Transition and the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). The course also looks at the concept of Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL ® Service Lifecycle. Prerequisites more...
ITIL v2-v3 Foundation Bridge : Aims This one-day course is designed to help those delegates who currently hold an earlier version of the ITIL ® Foundation certificate to progress through the new ITIL ® Version 3 exam structure. This course is led by a qualified instructor, using lectures, discussions and mock examinations in preparation for the multiple-choice examination. Prerequisites Only existing holders of the ITIL ® Version 1 and 2 Foundation certificates should attend this course.
ITIL v2-v3 Managers Bridge : Aims Individuals who require an understanding of the new ITIL ® framework and how it may be used to enhance the quality of IT Service Management within their organisation should attend this course, The course is led by a qualified instructor, using lectures, discussions, exercises and mock examination in preparation for the multiple choice ISEB Examination which is held at the end of the course. The examination is a 90 minute a closed booka ™ exam consisting of 20 complex multiple choice questions, and is invigilated by more...
ITIL V3 Foundation : Aims This course provides comprehensive first-level training for anyone involved in the provision, support, and delivery of IT Services. It is a 3 day training course leading to the V3 Foundation Certificate in IT Service Management. During the course, delegates will gain knowledge of best practice terminology, the structure and basic concepts of ITIL ® V3 Service Management. The course is led by a qualified instructor, using lectures, discussions, exercises and mock examination in preparation for the multiple choice ISEB more...
iWork Keynote 09 Introduction : iWork Keynote '09 Introduction Aims This course includes the entire creative process, from building basic slides with text and images organised with themes right through to delivering the final presentation and is aimed at new users of Keynote. Prerequisites Basic Mac Navigation is required.
iWork Numbers 09 Introduction : Aims This course is designed for new users of iWork Numbers. The course will cover all topics required create spreadsheets from setup, creating formulas, charting and also formatting and printing. Prerequisites Basic Mac Navigation is required.
iWork Pages 09 Introduction : Aims This course is designed for new users of iWork Pages. The course will cover all topics required, create documents and document layouts from scratch. Prerequisites Basic Mac Navigation is required.
Key Account Management : Maintain your relationships and increase sales The ultimate goal for any sales professional is to build and maintain a long-term relationship with their customers. The potential of such relationships is critical to any organisationa ™s success and learning how to maximise and maintain the key accounts is essential. This programme will demonstrate how to achieve success by employing a strategy to strengthen opportunities by understanding the clienta ™s business, objectives and service expectations and how effective account management can optimise client spend and loyalty. This programme is for you if you are an account manager, or you are new to the account management role. You more...
Keyboard and Touchtyping Skills : This programme is for anyone who needs to use a keyboard and types regularly. Increase work performance and save time on your PC by learning how to touch-type accurately.
Leadership : a A good leader inspires people to have confidence in the leader; a great leader inspires people to have confidence in themselvesa If you were asked to name five leaders on the world stage, could you? How about five managers? Whilst a leader has a different a or additional a set of skills at their disposal, there is no formula for great leadership. By attending this programme, you will not only develop your own skill set but will also discover your inner leader. Learn how to motivate and inspire others for great results! This programme is for you if your goal is to move from manager to leader and acquire the skills you need to effectively influence and shape both individuals and teams.
Leadership and Team Management for Success : How do you lead a high performance team? This ILM endorsed programme covers the essential leadership skills and qualities to produce high performing teams. The course in Leadership and Team Management raises self awareness of delegatesa ™ management and leadership skills, discusses the theory of team development, and provides an effective setting so that leadership skills can be practised in real team environments, and the new skills learned taken back to the workplace. To conclude the course delegates will complete a 1000 -1200 word assessment to more...
Learning and Development Strategies and Processes : Build a Learning Organisation Learning and Development is a key function of Human Resource Management and drives performance excellence. This two day course is a comprehensive overview of the L & D function, exploring ways of developing and implementing effective L & D strategies. This programme is for you if you are an HR or L & D or Training professional, director or manager responsible for employee training, learning and development.
Manage your Time With Microsoft Outlook : Get organised and stay organised There never seem to be enough hours in the day and the way in which you use your time has a major impact on the achievement of personal and business goals. Time is precious and irreplaceable but often we squander it. Inbox overload can make you feel out of control and lead to high stress levels and result in poor performance, but by learning how to use Microsoft Outlook as a powerful workload management tool you can take back control. This programme provides you with the skills and tools to manage your time effectively in order to achieve the right balance for you. This programme is for you if more...
Management Essentials : Dedicated to the development of high performance people This Essential Management Skills programme is a five-module, eight-day management development programme which is delivered over a period of five months. Each of the modules in this programme are linked together and combined with coaching and peer support. The programme commences with a pre-programme skills assessment, then on day one you will meet with your fellow delegates and lead coach for an early breakfast briefing to set the context for the day ahead and for the forthcoming modules. Home assignments and conference calls with the lead coach help to cement learning and support more...
Mentoring in the Workplace : A confidential helper and guide Mentoring is confidential, personalised support from an experienced and trustworthy adviser, guide, or tutor, especially for methodical self-development. Usually, a mentor is someone outside your organisation, unit or team and chosen by you. There is a general acceptance that most people achieve better levels of professional success if they have the guidance and help of a mentor; someone with whom they can discuss their career plans, evaluate options and achievements, and work through issues. This programme is for you if you are responsible for mentoring others to develop and improve their performance. You will learn a range of skills such as how to offer insight and expertise, provide feedback, monitor progress, and lend supportive follow-up.
Microsoft Access 2003 Advanced : Aims This course is aimed at people who want to learn how to customise a Microsoft Access database, ensure it is of robust design, or to widen the applicability of their databases. Prerequisites Students who wish to attend this course need to be familiar with the design of basic Tables, Queries, Forms & Reports, and have an understanding of relational databases.
Microsoft Access 2003 Foundation : Aims This course is aimed at people who want to learn how to build a Microsoft Access database or to gain essential understanding of the construction and use of an existing database. Prerequisites Students who wish to attend this course need to be familiar with the use of a PC, keyboard and mouse. No previous experience of Access is required.
Microsoft Access 2003 VBA Programming : Aims This course will help students to become proficient database application developers by using the features of Microsoft Access and Visual Basic for Applications. Prerequisites Students wishing to attend this course should have completed foundation and advanced courses in Access or have equivalent practical experience. Specifically, students should be familiar with creating queries, creating forms and reports, creating and using macros
Microsoft Access 2007 Advanced : Aims This course is aimed at people who want to learn how to customise a Microsoft Access database, ensure it is of robust design, or to widen the applicability of their databases. Prerequisites Students who wish to attend this course need to be familiar with the design of basic Tables, Queries, Forms & Reports, and have an understanding of relational databases.
Microsoft Access 2007 Foundation : Aims This course is aimed at people who want to learn how to build a Microsoft Access database or to gain essential understanding of the construction and use of an existing database. Prerequisites Students who wish to attend this course need to be familiar with the use of a PC, keyboard and mouse. No previous experience of Access is required.
Microsoft Excel 2003 Level 1 : Aims This course is aimed at people who want to learn how to use Microsoft Excel to carry out basic spreadsheet tasks including the creation of simple formulas and functions. The course is suitable for either beginners or people with limited experience of the product. Prerequisites Students who wish to attend this course need to be familiar with the use of a PC keyboard and mouse.
Microsoft Excel 2003 Level 2 : Aims This course is aimed at people who want to expand their basic knowledge of Microsoft Excel to work with larger spreadsheets and workbooks, create charts and manage tables of data. Prerequisites Students who wish to attend this course must have a basic knowledge of Excel and feel comfortable with creating, saving, editing and formatting spreadsheets and creating basic formulas and functions.
Microsoft Excel 2003 Level 3 : Aims This course is aimed at people who want to expand their knowledge into some of the more advanced calculation and analytical capability of Microsoft Excel. Prerequisites Students who wish to attend this course must have a good knowledge of Excel and be competent at working with basic formulas and functions, multiple sheets and multiple files.
Microsoft Excel 2003 Level 4 : Aims This course is aimed at people who want to expand their knowledge into the more specialised analytical functionality and built-in automation offered by Microsoft Excel. Prerequisites Students who wish to attend this course must have a very good knowledge of Excel and be competent at working with advanced functions (e. g. Logical & LookUp) and have some basic knowledge of Excela ™s analytical capabilities (e. g. Pivot Tables and database tools).
Microsoft Excel 2007 Level 1 : Aims This course is aimed at people who want to learn how to use Microsoft Excel to carry out basic spreadsheet tasks including the creation of simple formulas and functions. The course is suitable for either beginners or people with limited experience of the product. Prerequisites Students who wish to attend this course need to be familiar with the use of a PC keyboard and mouse.
Microsoft Excel 2007 Level 2 : Aims This course is aimed at people who want expand their basic knowledge of Microsoft Excel to work with larger spreadsheets and workbooks, create charts and manage tables of data. Prerequisites Students who wish to attend this course must have a basic knowledge of Excel and feel comfortable with creating, saving, editing and formatting spreadsheets and creating simple formulas and functions.
Microsoft Excel 2007 Level 3 : Aims This course is aimed at people who want expand their knowledge into some of the more advanced calculation and analytical capability of Microsoft Excel. Prerequisites Students who wish to attend this course must have a good knowledge of Excel and be competent at working with basic formulas and functions, multiple sheets and multiple files.
Microsoft Excel 2007 Level 4 : Aims This course is aimed at people who want to expand their knowledge into the more specialised analytical functionality and built-in automation offered by Microsoft Excel. Prerequisites Students who wish to attend this course must have a very good knowledge of Excel and be competent at working with advanced functions (e. g. Logical & LookUp) and have some basic knowledge of Excela ™s analytical capabilities (e. g. Pivot Tables and database tools).
Microsoft Excel Level 5 Introduction to VBA Programming : Aims This course is aimed at people who want to begin expanding their knowledge into enhancing, customising and automating the built-in functionality of Microsoft Excel. Prerequisites Students who wish to attend this course must have a very good working knowledge of Excel.
Microsoft Excel Level 6 Intermediate VBA Programming : Aims This course is aimed at people who want to explore further the VBA language and write VBA code so that future maintenance tasks can be carried out with the minimum of effort. Prerequisites Students who wish to attend this course must have a good knowledge of Excel and have attended the Microsoft Excel Level 5 Introduction to VBA course or have good personal experience at writing basic VBA code.
Microsoft FrontPage 2003 Level 1 : Aims This course will enable students to create and publish a Web site using Microsoft FrontPage. Prerequisites This course assumes that you are familiar with Microsoft Office applications, especially Microsoft Word. This includes the ability to create and edit documents that contain text, tables, and images. Now youa ™re ready to use a graphical application to create Web sites and Web pages. In this course, you will use Microsoft FrontPage to design, develop, and deploy Web sites that can be viewed on any Web-enabled computer around the world.
Microsoft FrontPage 2003 Level 2 : Aims This course enables students to enhance the functionality and usability of a Web site using Microsoft Office FrontPage tools. Prerequisites Students taking this course should be familiar with using the Internet. Students should also have attended the Microsoft FrontPage Level 1 course or have equivalent knowledge. Recommended, though not required, is the Microsoft Access Level 1 course.
Microsoft Office 2007 Introduction : Aims This course is aimed at users who require only a basic understanding of Microsoft Word, Excel and Outlook. Users who need a more in depth introduction to Office 2007 applications should attend the full introductory (Level 1) courses instead. Prerequisites Students who wish to attend this course need to be familiar with the use of a PC keyboard and mouse.
Microsoft Outlook 2003 Level 1 : Aims This course is aimed at people who want to learn how to use Microsoft Outlook to read, create and send email messages, and to understand how to use the product as a simple personal information management tool. Prerequisites Students who wish to attend this course need to be familiar with the use of a PC keyboard and mouse.
Microsoft Outlook 2003 Level 2 : Aims This course is aimed at people who want to learn how to advance their knowledge of Outlook as an information management tool and explore some of its built-in automation. Prerequisites Students who wish to attend this course should have attended the Outlook Level 1 course or possess good knowledge in the use of email and understand how to use the calendar, tasks, journal and notes folders.
Microsoft Outlook 2007 Level 1 : Aims This course is aimed at people who want to learn how to use Microsoft Outlook to read, create and send email messages, and to understand how to use the product as a simple personal information management tool. Prerequisites Students who wish to attend this course need to be familiar with the use of a PC keyboard and mouse.
Microsoft Outlook 2007 Level 2 : Aims This course is aimed at people who want to learn how to advance their knowledge of Outlook as an information management tool and explore some of its built-in automation. Prerequisites Students who wish to attend this course should have attended the Outlook Level 1 course or possess good knowledge in the use of email and understand how to use the calendar, tasks, journal and notes folders.
Microsoft PowerPoint 2003 Level 1 : Aims This course is aimed at people who want to learn how to use Microsoft PowerPoint to create slides in order to run effective and interesting presentations. The course is suitable for either beginners or people with limited experience of the product. Prerequisites Students who wish to attend this course need to be familiar with the use of a PC keyboard and mouse.
Microsoft PowerPoint 2003 Level 2 : Aims This course is aimed at people who want to expand their general knowledge of Microsoft PowerPoint and to include special slide show effects, multimedia and automation. Prerequisites Students who wish to attend this course must have a basic knowledge of PowerPoint and feel comfortable with creating and saving a presentation, adding chart slides and inserting clipart.
Microsoft PowerPoint 2007 Level 1 : Aims This course is aimed at people who want to learn how to use Microsoft PowerPoint to create slides in order to run effective and interesting presentations. The course is suitable for either beginners or people with limited experience of the product. Prerequisites Students who wish to attend this course need to be familiar with the use of a PC keyboard and mouse.
Microsoft PowerPoint 2007 Level 2 : Aims This course is aimed at people who want to expand their general knowledge of Microsoft PowerPoint and to include special slide show effects, multimedia and automation. Prerequisites Students who wish to attend this course must have a basic knowledge of PowerPoint and feel comfortable with creating and saving a presentation, adding chart slides and inserting clipart.
Microsoft Project 20032007 Level 1 : Aims This course is for you if you are a new user, or you have some knowledge of Project and now want an understanding of how to get the best out of the tool, relative to real projects. Prerequisites Experience in working within the Microsoft Windows environment is essential as well as a reasonable degree of keyboard and mouse proficiency.
Microsoft Project 20032007 Level 2 : Aims This course is for you if you already have an understanding of project management concepts, you have responsibility for creating and modifying project plans, and you need a tool to manage those project plans. Prerequisites Some experience in working with Project and creating a basic project plan is required. In particular, you should be able to define a basic project plan, link tasks and understand resource allocations.
Microsoft Publisher 2003 Level 1 : Aims You will be able to create, manage, revise, and distribute publications using Publisher. Prerequisites This course assumes that you are familiar with using Windows and word processing.
Microsoft Publisher 2003 Level 2 : Aims Students will get the most out of this one-day course if their goal is to become proficient using Publisher to create newsletters, design Web sites, set up mail merges, and perform other advanced-level tasks. Prerequisites Students should be familiar with PCs and the use of a keyboard and mouse. Students should also have attended the Publisher Level 1 course or have equivalent practical experience.
Microsoft Publisher 2007 Level 1 : Aims Students will be able to create, manage, revise, and distribute publications using Publisher. Prerequisites This course assumes that you are familiar with using Windows and word processing.
Microsoft Publisher 2007 Level 2 : Aims Students will get the most out of this one-day course if their goal is to become proficient using Publisher to create newsletters, design Web sites, set up mail merges, and perform other advanced-level tasks Prerequisites Students should be familiar with PCs and the use of a keyboard and mouse. Students should also have attended the Publisher Level 1 course or have equivalent practical experience.
Microsoft Visio 2003 Level 1 : Aims This course is aimed at individuals who have little or no experience of using Visio and who need to learn the necessary basic skills in order to begin to use this program effectively. Prerequisites Students who wish to attend this course should be familiar with Windows.
Microsoft Visio 2003 Level 2 : Aims Visio Level 2 is for people who wish to get more out of Visio by using its customisation and automation features. Prerequisites Students who wish to attend this course should have attended the Visio Level 1 course or possess equivalent knowledge.
Microsoft Visio 2007 Level 2 : Aims This course is designed for individuals who have an understanding of the basic workflow and the concept of end-to-end flowcharting. Prerequisites Students should be familiar with personal computers, mouse, and keyboard (basic typing skills are recommended). They should be comfortable in the Windows environment and be able to use Windows to manage information on their computers. Specifically, they should be able to launch and close programs, navigate to information stored on the computer, and manage files and folders. Apart from these, the user should be familiar with Microsoft Visio Level more...
Microsoft Visio 2007 Level 1 : Aims This course is designed for individuals who have an understanding of basic workflows and the concept of end-to-end flowcharting. Prerequisites Students should be familiar with using personal computers and have used a mouse and keyboard (basic typing skills are recommended). They should be comfortable in the Windows environment and be able to use Windows to manage information on their computer. Specifically, students should be able to launch and close programs, navigate to information stored on the computer and manage files and folders.
Microsoft Word 2003 Level 1 : Aims This course is aimed at people who want to learn how to use Microsoft Word to carry out basic word processing tasks. The course is suitable for either beginners or people with limited experience of the product. Prerequisites Students who wish to attend this course need to be familiar with the use of a PC keyboard and mouse.
Microsoft Word 2003 Level 2 : Aims This course is aimed at existing users of Microsoft Word who want to expand their basic knowledge of the product. Prerequisites Students who wish to attend this course must have a basic knowledge of Word and feel comfortable with creating, saving, editing and formatting a document and creating basic tables.
Microsoft Word 2003 Level 3 : Aims This course is aimed at people who want to begin using Microsoft Word as a desk-top publishing tool in order to create more complex documents and carry out some basic automation. Prerequisites Students who wish to attend this course must have a good knowledge of Word, including table design, paragraph formatting and automatic numbering of lists
Microsoft Word 2003 Level 4 : Aims This course is aimed at people who want to use Microsoft Word as an advanced desktop publishing tool in order to create professional quality printed documents. Prerequisites Students who wish to attend this course should have attended the Word Level 1, 2 and 3 courses or have a very good understanding and significant experience in working with styles, table design, advanced paragraph formatting and using automation in documents.
Microsoft Word 2003 VBA Programming : Aims This course will enable students to become proficient in the Visual Basic Editor (VBE), Word objects, basic VBA programming, control structures, debugging tools, advanced VBA programming, and event handling. Prerequisites Students who wish to attend this course must have an advanced knowledge of Microsoft Word.
Microsoft Word 2007 Level 1 : Aims This course is aimed at people who want to learn how to use Microsoft Word to carry out basic word processing tasks. The course is suitable for either beginners or people with limited experience of the product. Prerequisites Students who wish to attend this course need to be familiar with the use of a PC keyboard and mouse.
Microsoft Word 2007 Level 2 : Aims This course is aimed at existing users of Microsoft Word who want to expand their basic knowledge of the product. Prerequisites Students who wish to attend this course must have a basic knowledge of Word and feel comfortable with creating, saving, editing and formatting a document and creating basic tables.
Microsoft Word 2007 Level 3 : Aims This course is aimed at people who want to begin using Microsoft Word as a desk-top publishing tool in order to create more complex documents and carry out some basic automation. Prerequisites Students who wish to attend this course must have a good knowledge of Word, including table design, paragraph formatting and automatic numbering of lists.
Microsoft Word 2007 Level 4 : Aims This course is aimed at people who want to use Microsoft Word as an advanced desk-top publishing tool in order to create professional quality printed documents. Prerequisites Students who wish to attend this course should have attended the Word Level 1, 2 and 3 courses or have a very good understanding and significant experience in working with styles, table design, advanced paragraph formatting and using automation in documents.
Microsoft Word 2007 VBA Programming : Aims This course will enable students to become proficient in the Visual Basic Editor (VBE), Word objects, basic VBA programming, control structures, debugging tools, advanced VBA programming, and event handling. Prerequisites Students who wish to attend this course must have a very good working knowledge of Microsoft Word.
Microsoft1 SharePoint 2007 for End Users : Aims This course is aimed at individuals who have an understanding of SharePoint and wish to increase their knowledge of the business benefits of utilising the software. The course will be delivered using WWPa ™s SharePoint services. The course content may vary depending on the site set-up. Prerequisites Students who attend this course should have a basic understanding of SharePoint.
Mindmapping and Memory Improvement : Map your way to improved information recall Living as we do in the a Information Agea ™, we are constantly bombarded by data, much of which we are expected to retain and recall. Mind maps help you to lay out the structure of a topic as a clear a shapea ™ that you can remember easily. By seeing this shape in your mind, you can prompt yourself to remember the information coded within it. This programme is for you if you need to improve your memory so that you can learn more effectively. By attending you will study a range of strategies and techniques for improving memory and overcoming blocks.
Minute Taking : Essential skills for making meetings work Good minute-takers are worth their weight in gold. Minute-takers can do more than record the outcomes of meetings concisely; they can also help the chairperson run the meeting more effectively. This programme is for you if you are, or plan to be, responsible for recording minutes of meetings and noting important action points as part of your role. You will be brought up to date with the latest thinking on meeting records and all the practical skills of minute-taking. A key message is that minute-taking can only be effective as part of the wider process of meeting administration. Minutes should be brief, but how should they look? Examples in a range of formats more...
MSP Foundation : Aims This programme is aimed at managers who have recently been given a programme role, for programme support staff, for specialists contributing to a programme, and for senior executives directing a programme. Prerequisites There are no prerequisites for this course.
MSP Overview : Aims This programme is aimed at senior executives considering the introduction of MSP ® into their organisation, and for those newly appointed to a programme environment. Prerequisites There are no prerequisites for this course.
MSP Practitioner : Aims This programme is aimed at managers working towards a role with full-time responsibility within a programme environment. Prerequisites Delegates should have completed the MSP ® Foundation course.
M_o_R Conversion : Aims This programme is aimed at managers with full-time responsibilities for corporate governance or charged with enhancing an organisationa ™s risk management culture. Prerequisites An M_o_R ® Foundation exam pass is a prerequisite for attending this event.
M_o_R Foundation : Aims This programme is aimed at managers and team members with specific responsibilities for corporate governance and the management of risk. It could also be useful for senior executives considering the implementation of structured risk management within their organisations.
M_o_R Overview : Aims This programme is aimed at managers new to formal risk management methods, and senior managers considering introduction of M_o_R ® Management of Risk to their organisations.
M_o_R Practitioner : Aims This programme is aimed at managers with full-time responsibilities for corporate governance or charged with enhancing an organisationa ™s risk management culture. Prerequisites Delegates should have completed the M_o_R ® Foundation course.
New Manager Programme : Building a foundation for excellence in management As someone new to management, you may have an idea of the kind of manager you would like to be. Perhaps you would like to model yourself on a manager you have had, who has mentored and inspired you. You too can become an influential manager, one who commands respect and co-operation, once you understand the dynamics involved in managing people. This programme is for you if you are new to a management role and want to learn the tools and techniques that will give you a firm foundation upon which to build your career in management.
Nutrition for Workplace Wellness : Why bother with a healthy diet? There are proven links between good nutrition and increased immunity, reduced stress and improved energy levels a and those are just the short-term benefits! Longer-term, the right approach to nutrition can reduce the risk of chronic illness, heart disease and diabetes a AND it can make you look and feel younger, too! This programme is for you if you think you dona ™t have time to fit a healthy diet into a typically busy lifestyle. This fun, practical and interactive seminar will show you just how easy and interesting it can be. You will learn how to maintain your energy levels, boost your immunity and how to manage your stress levels effectively.
Outbound Telephone Selling Skills : Creating new business over the phone The telephone is one of the most powerful tools we have in business. Learn how telephone sales can maximise opportunities and generate revenue for your business. This programme is for you if You are required to make outbound sales calls to generate sales or appointments You would like more structure and confidence in your calls You would benefit from new ideas, approaches, tips and techniques
P3O Conversion : Aims To cover the content of the P3O ® Practitioner syllabus and to prepare delegates to take the Practitioner exam at the end of the course. Prerequisites Individuals newly-appointed to leading portfolio, programme or project office roles or those wishing to gain formal qualifications after a period of support office experience. (Support offices may go by many names including Portfolio Office, Centre of Excellence, more...
P3O Overview : Aims To introduce the topics covered by the Office of Government Commercea ™s (OGC) Portfolio, Programme & Project Office guidance. Prerequisites This workshop is suitable for individuals newly-appointed to a portfolio, programme or project office environment; or senior managers considering the introduction or re-configuration of such a structure within their organisation. (Support offices may go by many names including more...
P3O Practitioner : Aims To cover the content of the P3O ® Practitioner syllabus and to prepare delegates to take the Foundation and Practitioner exams during the course. Prerequisites Individuals newly-appointed to leading portfolio, programme or project office roles or those wishing to gain formal qualifications after a period of support office experience. (Support offices may go by many names including Portfolio Office, Centre of more...
Performance Management : a A process that contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance.a Armstrong and Baron Endorsed by the ILM, this programme is designed to develop your performance management skills in order to improve organisational effectiveness and implement a practice of continuous improvement. It uses a variety of models and behaviourist studies to equip you with the knowledge to structure and plan your performance management approach and gives line managers the skills to enable their employees to reach their full more...
Personal Impact : First impressions count. Get yourself noticed in a positive way and make a real difference to your relationships with both colleagues and customers. This programme is for you if you want to find your own personal power, deal effectively with conflict and project a stronger image. You will discover your own personal style and learn how to use communication techniques and body language that will help you to realise your true potential.
Plain English : A clearly written document can facilitate important business decisions by being easy to read and understand. Our programme focuses on giving you the confidence and skills to write business documents in a clear manner using Plain English and avoid using technical or industry jargon. This programme is for anyone who has to write formal business documents, customer service letters, standard letters, brochures, reports and manuals.
Presenting With Impact : Deliver authoritative and memorable presentations with confidence The thought of presenting to an audience can be daunting, especially if you have little or no formal training. However, there is a tried and tested toolkit of skills that you can put into practice that will enable you to make impressive and persuasive presentations that are remembered long after they are over. This programme is for you if you want to learn how to present with confidence and authority. You will identify your personal areas of strength and learn the formulae for combining ideas and information in a structured and logical way, to make a presentation more memorable. You will also consider the physical aspects of more...
PRINCE2 Management Briefing : Aims This programme is aimed at senior Management teams, especially those responsible for managing organisational change effectively and looking for an effective project management method. This programme will help participants appreciate the importance of handling change for business success. It provides a high level view of the essential features of PRINCE2 ® and demonstrates how it can provide all types of organisations - public and private sector, large and small - with a consistent, generic, approach to managing change through projects. This programme is delivered as a "boardroom briefing" and there more...
PRINCE2 Entry Level Foundation : Aims This programme is aimed at anyone involved in project work needing a basic understanding of PRINCE2 ® up to the standard of the PRINCE2 ® Foundation examination. Advice is available from our Project Specialists for those uncertain about attending this programme as their first interface with project management. This two-day non-residential programme covers the full syllabus of the PRINCE2 ® Foundation Examination and will enable participants to understand PRINCE2 ® language and principles to practice back in the workplace. Participants more...
PRINCE2 Foundation Plus : Aims This programme is aimed at anyone involved in project work needing a good understanding of PRINCE2 ® up to the standard of the PRINCE2 ® Practitioner examination, and who may wish to take the Registered PRINCE2 ® Practitioner qualification at a later stage and in particular, new and existing Project Managers working in a PRINCE2 ® environment. This three-day programme provides a comprehensive overview of PRINCE2 ® and prepares participants to take the Foundation Level examination. more...
PRINCE2 Overview : Aims This programme is aimed at anyone new to projects or requiring a clear understanding of the background, structure, suitability and how to apply the PRINCE2 ® methodology and anyone expected to play a role in or around a PRINCE2 ® project. Prerequisites There are no prerequisites for this course. PRINCE
PRINCE2 Practitioner : Aims This programme is aimed at anyone involved in project work needing an in depth understanding of PRINCE2 ® up to the standard of the PRINCE2 ® Practitioner examination. In particular, Project Managers, Team Leaders and Managers, Project Assurance and Project Support roles working in a PRINCE2 ® environment and those intending to play a role in a project conducted in accordance with PRINCE2 ® or advise an more...
PRINCE2 Practitioner Upgrade : Aims This programme is aimed at anyone needing to take or re-take their PRINCE2 ® Practitioner exam and anyone who has taken WWPa ™s PRINCE2 ® Foundation Plus programme and now wishes to take their Practitioner exam. This intensive programme has been developed to progress those who have passed their Foundation examination to take or retake their Registered Practitioner examination. Participants will be provided with pre more...
PRINCE2 Re-Registration : Aims This programme is aimed at Registered Practitioners who wish to retain their status and who must re-register within 3-5 years of their original certification. The course provides a refresher of the PRINCE2 ® method and provides the opportunity to sit the condensed re-registration Practitioner exam. When successful, Registered Practitioner status is confirmed for a further 5 years. Pre Course: Participants will more...
Principles of Customer Care : Positive route to success Communication with internal and external customers is crucial to the success of any business. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn some simple and reliable techniques for dealing with difficult and challenging people.
Progressive Management Skills : How to be a manager who makes a real difference This programme is for you if you want to be a manager who can make a real difference. It will help you recognise the differences between simply having the title a managera ™ and actually managing people. These include the ability to influence yet empower others, to build a real team and to demonstrate true leadership. And, of course, you also need to be able to manage yourself!
Proof Reading : This programme is designed for people who have responsibility for proof-reading copy for brochures, leaflets, reports, proposals, mailing materials and other collateral. The quality of such materials circulated both inside and outside the organisation is essential in retaining credibility. The type of person attending this programme will be very conscious of the need to remove errors from copy and ensure that the content meets their organisationa ™s requirements. This programme is for you if you are required to make sure that your organisationa ™s written materials are error-free, before they are circulated inside or outside the organisation.
QuarkXPress Level 1 : Aims This programme is for you if you have already created simple documents such as letters and reports and you now want to learn how to lay out publications. In this programme, you will learn how to use QuarkXPress to lay out professional, high quality single page and multiple page documents that include text and graphics, designed for professional printing and publication. Prerequisites You should have a basic understanding of your computer operating system, as well as basic word processing skills, such as copying and pasting text and formatting type.
QuarkXPress Level 2 : Aims This programme is for you if you are a novice, or a junior designer, who knows the basics of page layout techniques, but now want to use QuarkXPress more effectively and expand on your skills, especially with regard to typography issues. In this programme, you will build on your existing skills and will learn some of the more advanced features of QuarkXPress, as well as some techniques that will allow improvement of workflow. Prerequisites We recommend you first attend QuarkXPress Level 1, or have equivalent knowledge.
Report Writing : Write informative and persuasive reports Reports are designed to give information concisely and accurately; they should inform, persuade and initiate change. A well-structured report with clear objectives will attract more attention and produce the intended results. This programme is for you if you want to produce reports that propose an argument clearly and in the minimum number of words. You will learn how to write persuasive and coherent reports, organise information and communicate powerful ideas to support decision-making.
Resolving Conflict : How to produce positive outcomes from difficult situations This programme gives greater insight into human behaviour, identifying why some people are difficult and how to deal with different types of people problems. This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.
Secrets to Empowerment : Getting the job done Delegation is a dynamic tool for motivating and training your team to realise their full potential. Without it, you lose their value. a The Secrets To Empowermenta ™a ™ is an intensive programme that gives you practical tools for delegating, both upwards and downwards. It analyses every task normally undertaken by you and considers whether, how and to whom each of those tasks might be delegated. This programme is for you if you want to entrust your authority to others who will then assume joint responsibility with you for certain tasks.
Selling through service : Selling is an extension of good customer service a if we make our customers happy they will be more receptive to buying from us. This programme is for you if You are required to influence your customers to buy your products / services You would like to know how to generate more interest and be more sales-focussed You would benefit from new ideas, approaches, tips and techniques
Speed Reading : Read and assimilate at speed Despite the advent of the electronic office, the volume of material which we are expected to read continues to increase. Therefore, it is important that we learn how to process this material speedily and effectively. a Knowledge is Powera ™, but only if you understand how to identify and assimilate the meaningful and useful parts of information. This programme is for you if you need to absorb written information quickly and efficiently. The ability to Speed Read is an essential tool for knowledge processing.
Strategic Human Resource Management : The Key to Improved Business Performance An organisationa ™s employees are its wealth and the means to achieve an organisationa ™s goals. This can be achieved successfully only if HR is completely aligned with an organisationa ™s strategy. This programme is for you if you are a senior HR professional working with top management in shaping the architecture of your organisation. It is also for you if you are seeking progression in your HR career.
Strategic Management of Projects : This programme enables participants to ensure that all project work is selected, prioritised and managed to maximise the benefits to their organisation and customers. They will identify the need for appropriate roles, responsibilities and methods and in particular, learn about their potential role as a project sponsor. This programme is for you if you are a director or senior manager that wants to ensure projects are managed effectively.
Strategic Thinking and Business Planning : Combining knowledge and foresight Strategic thinking is more than carefully planning your organisationa ™s work. It encompasses both knowledge about the present and foresight about the future, an approach that gives you flexibility in times of sudden market changes. This programme is for you if you want business planning with built-in agility, flexibility and ability to respond quickly and effectively to market fluctuations. Attending will give you a practical opportunity to use tried and tested formal planning processes together with strategy development techniques, either to assess your current business strategy or plan new ones for the future. Using formal analysis more...
Stress Busting : Stress a No 1 reason behind spiralling levels of absenteeism We all experience stress in the challenges of work and the daily routine of our lives, but it needna ™t get to the point where it makes us ill. We can enhance our ability to handle stress and even turn it into a positive by developing an understanding of how it works and how we can work effectively with it. This programme is for you if you are suffering from stress and want to understand how to reduce its effects, both in the workplace and at home. Attend this programme for a practical guide to stress management.
Successful Negotiating Skills : Moving from conflict to a win-win situation If you struggle to get what you want from people whose help you need but over whom you have little direct authority, you may need to brush up your a win-wina ™ negotiation skills. Successful negotiation helps you to resolve situations where what you want conflicts with what someone else wants. In a win-win situation, you find a solution that is acceptable to both parties, creating a positive feeling all round. This programme is for you if you are not getting the positive outcomes you want from your negotiations with colleagues or clients. You will look at ways to avoid forcing a decision as success becomes more important than winning.
Successfully Managing People : Building a foundation for excellence in management This interactive and intensive programme provides first line managers with an ILM endorsed certificate whilst learning and putting into practice the fundamentals of management and leadership. The course in Successfully Managing People raises self awareness of delegate management skills, discusses the theory of successful management, leadership and team leadership and provides an effective arena to practise new skills discussed and learned. To conclude the course delegates will complete a 1000 -1200 word assessment to assess their understanding more...
Succession Planning : Key to Business Continuity Progressive organisations in the corporate world place Succession Planning high on their list of priorities, in order to ensure business continuity and proactive career development for talented employees. This course gives an overview of approaches and processes. This programme is for you if you are an HR or OD professional responsible for improving employee and organisational performance
Talent Management : Maintain the Competitive Advantage Progressive organisations in the corporate world place Talent Management high on their list of priorities, to nurture talented employees, and to identify, attract, manage and engage employees to meet current and future organisational requirements. This course gives an overview of approaches and processes. This programme is for you if you are an HR or OD professional, director or manager responsible for employee engagement and workforce planning.
Team Building : The benefits of being a team player Todaya ™s focus on project working brings people together in teams, so the ability to be a a team playera ™ is essential. Being able to work with others and to recognise that the whole is bigger (and more successful) than the sum of the parts is key to team working. Team Building is a practical programme. You will take part in a range of activities that will enable you to actually experience team dynamics. In addition, you will be able to discuss team performance, the importance of communication within a team and how to transfer your new understanding back in the workplace. This programme is for you if you are more...
Team Leader Toolkit : Linking management and workforce Being the link between management and the workforce can sometimes result in team leaders being pulled in different directions. This can be particularly tough if you are making the transition from team member to team leader. You are no longer on equal terms with your peers. Now you have to earn their respect, show authority and lead them, often having to make unpopular decisions. This programme is for you if you are a newly-appointed team leader who wants to overcome the challenges and complexities of your role by identifying the possibilities and potential.
The Assertive Toolkit : Assertiveness a The win-win approach to relationships at work Assertiveness is a way of relating to the outside world, backed up by a set of skills for effective communication. To be truly assertive, you need to recognise your worth and your right to enjoy life. At the same time you value others, respecting their right to an opinion and to enjoy themselves. This programme is for you if you want a toolkit of techniques to engage with other people, whilst also respecting your own needs. You will be encouraged to apply a range of methods to invoke behaviour that is more assertive and will learn how to communicate positively to achieve win-win outcomes.
Time to Succeed : Make time for success The ability to manage time is an essential skill for effective people. Those who use these techniques routinely are the highest achievers in all walks of life, from business to sport to public service. This programme is for you if you seem to spend your days stressed, disorganised or frustrated at the a lacka of time you encounter. Intensive and time-efficient, this programme will give you practical and applicable tools and skills to help you be more organised, focused and productive in the workplace. Whilst not being able to a makea more time, you will be shown how to use the time available efficiently. If you use these skills well, you will be able to function effectively, even under intense pressure.
Work Life Balance : The world of work has changed. In our 24/ 7 x 365 society, customers expect service at times that suit them and we more frequently have to juggle responsibilities at home and at work. When employees are asked about work, the two concerns that emerge most frequently (from CIPD surveys) are long hours and work intensity. These findings help to explain the increased interest being shown in the issue of work/ life balance as many people find that work demands get in the way of their non-work commitments. This programme is for you if you are striving to gain a sensible balance between your working and personal life. It will help you respond more effectively to the more...
Writing Effective Letters and Emails : Appreciate the importance of these vital business tools In this world of instant communication, we are becoming used to using a shorthand style for emails and texts. However, in the corporate world, we are still expected to be able to express ourselves clearly using the written word. This programme is for you if you want to be able to explain your ideas and concepts and communicate clearly using letters and emails as your medium. Most working documents are read because the reader must read them: your task as the writer, therefore, is to make reading a and understanding - as easy as possible.
Writing Impressive CVs : Imagine a prospective employer having to sift through volumes of CVa ™s. Why are they more likely to reject your CV? How could you create a more favourable effect that allows you to stay in the race and gives you a head start over your competitors? This programme will show you how to transform your experiences, personal qualities and interests into marketable ingredients to include in your CV. You will learn how to mix and match your content and presentation format to widen the scope for your job search as well as increase your chances of success in each race! As a result, you will become more focused in your job search, feel more confident about more...
Zest For Life : A positive attitude and zest for life is a conscious choice we can all make to overcome the many challenges we have to face in our daily lives. When you have a clear view of your goals, strategies and actions, you will come to see that anything is possible. This knowledge spills over to create a motivated workplace and an energised personal life. This programme is for you if you want to rediscover your motivation and inspiration, at both work and play, and feel more alive, empowered, and joyful.
Professional DevelopmentHR and Employment Law
Essential Employment Law : A Must for all Managers Legal constraints on employers are continuing to increase and are becoming even more complex to administer and apply. It is therefore essential that employers, managers and HR departments are up-to-date with legislation and understand how to apply it at work. This programme is for you if you are involved in the employment and management of staff. It is particularly useful for new managers, those embarking on a career in human resources or established professionals looking to refresh their knowledge. Essential Employment Law looks at the main areas of the law and will equip you more...
Leadership and Management Development
Coaching Skills instructor led traininggroup study and discussion : Coaching isa a A process providing an individual with feedback, insight and guidance on achieving their full potential in their business, or personal life.a Coaching is an extremely powerful technique that can have life-changing results. This programme will help you understand the responsibility that the coach has for the coachee, as well as show you how to facilitate the development of your personnel. This programme is for you if your management role involves advising and developing people. Both practical and interactive, this programme will give you the skills you need to guide others to a realisation of their potential.
Dealing With Discipline and Grievance Procedures : Best practice in handling disciplinary and grievance issues Managers involved in dealing with employeesa ™ disciplinary or grievance situations must be aware of the current legislation concerning disciplinary action in organisations. In addition, it is important to know when to deal with difficulties a informallya and when they have reached a stage that requires intervention that is more formal. This programme is for you if you want not only a practical overview of legislation and best practice in dealing with grievance and discipline issues, but also the ability to judge situations and handle them face-to-face.
Developing your Project Management Skills : ILM ENDORSED PROGRAMME This ILM endorsed programme provides an in-depth look into what makes for effective project management. It broadens and deepens the understanding of how a project integrates with other areas of the business and provides additional tools and skills for controlling and delivering projects more effectively. To conclude the course participants will complete a 1000 -1200 word assignment to assess their understanding of the principles of effective project management and, with one to one feedback from the trainer, complete a Personal Development Record to use back more...
Project ManagementP3O
P3O Foundation : Aims To cover the content of the P3O ® Foundation syllabus and to prepare delegates to take the Foundation exam on the last afternoon of the course. Prerequisites Individuals newly-appointed to portfolio, programme or project office roles or those wishing to gain formal qualifications after some support office experience. (Support offices may go by many names including Portfolio Office, Centre of Excellence, more...
  • A asked: I hope this is pure training or workshop? about Key Account Management
  • J asked: Could you take me through the steps for achieving customer care excellence? Thanks about Achieving Excellence in Customer Care
  • K asked: I am chairing my companya ™s All Staff Retreat Planning committee and am interested in learning more about your on-site seminars related to memory training. We are a small group ( staff) who will be meeting offsite on Monday, July for a one-day retreat. The group would like to focus on memory training and usually have a fun theme surrounding our day (last year we dressed like characters from the game, Clue and met in a mansion for the day). We start the program around : with an ice-breaker exercise and then have about a hours of education in the morning, break for lunch, and then reconvene for about hours more in the afternoon. We have a tight budget of $, for education. We are located in Trevose, Pennsylvania area (near Philadelphia). Is this something that you would be able to provide? I look forward to hearing from you. Thank you in advance. about Mindmapping and Memory Improvement
  • B asked: When are the team leaders seminars available? and what's the fee to attend the seminars about Team Leader Toolkit
  • L asked: Do you provide instructor led, on-site training? about Microsoft Excel 2003 Level 1
  • S asked: Dear sir, Presently i am working in pune, india. i would like to do Course in MS Access, so kindly give me your contact details in pune about WWP Training Ltd
  • G asked: When will this course be available? Dates and locations, please. about Performance Management
  • A asked: Please advise of dates, availability and cost many thanks about Introduction to Training Needs Analysis
  • D asked: How much is the course? about Minute Taking
Head Office
3 E-CentreEasthampstead RoadBracknell, BerkshireBerkshireRG12 1NFUnited Kingdom
Training and Seminar Locations
Sell management development training?
Custom Search
tcw11-v473M-11/08/17-16:00:09-()[A]-[B]-[A] -09:16:24