Effective Outsource Networks

EON Consulting & Training Pte Ltd, formerly known as Effective Outsource Networks, was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
It has helped organisations improve on day-to-day human resource operations through three main areas of support, namely, information service, consulting and training.
Mission
We build human capital capability and capacity through organisational development solutions.
Vision
To be the preferred human capital development partner in the Asia Pacific region.
Key Services
Information Service
This service aims at providing our members with up to date information about human resource management and development so that quality decisions can be made at the work place on the day to day basis. For daily updates and discussion, members can use the information service components such as Email Alerts, Members' Forum, Manager's Tool Kit. Member communications are very active on the daily basis.
In addition, EON is also the corporate author for publications such as 'The Hands On Guide - Human Resource Manager, Singapore', 'HR Letters, Forms and Policies, Singapore', 'Essential HR Solutions Singapore - Letters, Forms & Policies' and 'Employment Law Asia' (Singapore chapters), published by CCH Asia Pte Ltd.
Human Capital Development / Training
Public and in-company training programmes are tailored to provide a holistic learning experience through the I3 Training System , where participants are brought through the Insight, Inspire, Innovate process. Customised in-house courses are among our forte as we have a pool of both in-house and associate trainers who can customise courses to your request.
Consulting / Product
This service aims to assist companies to set up HR systems, policies and procedures to achieve appropriate management of human capital.
EON believes that people are the key to an organisation's success. It is the people who decide how all the other resources (finance, capital, raw material) are to be allocated, managed, and utilised. In this regard, HR managers must be effective business partners. All HR strategies must aimed at developing employees' total commitment, cooperation, teamwork, high productivity and creativity to help the organisation attain excellence in the competitive business arena.
EON Shared Services
Employee benefits have become an important component to attract and retain employees. Yet it is costly to manage and maintain a comprehensive package that suits every employee. EON Shared Services is aimed at providng you with an enhanced employee benefits portfolio without the need to significantly increase cost, or operating or managing it.
This service provides a wide array of employee services and corporate privileges for our members, including recreational benefits suited for all ages and privileged discounts on purchases.
The EON Shared Services is the perfect way to enhance your employee benefits package.
Effective Outsource Networks is based in Kuala Lumpur, Kuala Lumpur,
Advanced Skills for Administrative Professionals : Gain the knowledge you need as an administrative executive, admin support personnel, secretary or administrative assistant to become a valued and productive member of your organisation. Your role has evolved into a complexity of shifting roles and responsibilities. This workshop will provide you with the advanced skills needed to improve your competency, gain confidence and develop your capacity to take on new levels of responsibility to advance your career.
Coaching for Peak Performance 11 July 2012 : Effective management is about coaching and motivating your staff to achieve personal excellence and satisfaction in their work. Effective coaching will help to grow your staff's potential and develop cohesion and trust among your team members. Therefore, being a good coach will help you create a happy and high performance team. This one day course will point out all the essentials in how to coach to achieve peak performance. Benefits After the workshop, participants will be able to: -foundation of performance coaching -understand their staff's real concerns and problems -assist staff to overcome limitation and discover their full potential -discuss actual more...
Conducting Performance Appraisal Sessions Successfully : Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle. Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the appraiser give feedback based on well documented facts? What are the characteristics of a good interview that appraisers can emulate? Through video training, class exercises and discussion, this course will equip appraisers with knowledge, techniques and skills to conduct performance management with confidence.
Conducting Performance Appraisal Sessions Successfully 8 June 2012 : Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle. Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the appraiser give feedback based on well documented facts? What are the characteristics of a good interview that appraisers can emulate? Through video training, class exercises and discussion, this course will equip appraisers with knowledge, techniques and skills to more...
Conflict Management and Resolution : Conflict is an inevitable part of life, be it at work and at home. We know conflict needs to be resolved yet many a times we put it aside with the hopes it will fade away or we resort to raising our voices with the hope that the loudest person wins. Experience tells us an unresolved conflict would lead to an even greater conflict in the future. This 1-day workshop will help you understand conflict better, develop your personalised strategy to deal with conflict and be more empathetic towards others. The Kraybill Conflict Style Inventory (KCSI) is a psychometric tool used in this workshop to accelerate your learning curve.
Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 : Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems that was brought to the surface, as well as getting benefits that you might not expect at all. Applying win-win negotiation is to find a solution that is acceptable to both parties which result in both parties feeling that they have won after the negotiation process. more...
Cost Management and Budgeting : Organisations face the issue of making difficult costing and budgeting choices that ensure profitable decisions for the company when changes in the financial markets start affecting the economy. Managers and executives must understand the approach behind cost calculation in order to gain a strong balance in allocating resources along with driving and tracking revenues. This course aims to explain the various key elements, concepts and application of Cost Management and Budgeting, which are commonly used for monitoring internal financial performance and making future business plans.
Effective Accounts Receivable Management : This is an intensive workshop on accounts receivable management. While sales are important, it is more crucial that the amounts sold on credit are ultimately received on a timely basis with minimal bad debt losses. The workshop trains participants on how to define a credit strategy, implement a credit policy, understand and interpret the fundamental information in financial statements, monitor accounts receivable outstanding and improve the effectiveness in the collection of accounts receivable.
Effective Accounts Receivable Management 21 June 2012 : This is intensive workshop on accounts receivable management. While sales are important, it is more crucial that the amounts sold on credit are ultimately received on a timely basis with minimal bad debt losses. The workshop trains participants on how to define a credit strategy, implement a credit policy, understand and interpret the fundamental information in financial statements, monitor accounts receivable outstanding and improve the effectiveness in the collection of accounts receivable. Benefits After the workshop, participants will be able to: -define a credit strategy -implement a credit policy -understand and interpret the fundamental information more...
Effective Administration of Salary and Payroll 5 6 June 2012 : Salary and payroll administration is a complex responsibility where regulations have to be strictly complied with in accordance with the various legislation. A wrong interpretation of either the legislation or regulations will result in misrepresentations. This will lead to misunderstandings between employers and employees and can result in conflict situations where staff morale will be affected. This practical workshop aims to provide participants with valuable insights into best practices relating to salary and payroll administration. Benefits After the two-day workshop, participants will be able to: -understand the statutory obligations on payroll more...
Effective Cash Flow Management 28 June 2012 : During economic downturns, one of the reasons why businesses go under is because they run out of cash. Therefore, it is important to know where your cash is generated from as well as understand your cash position. This strategy will ensure that organisations not only remain intact but also profitable during tough times. With an in-depth understanding of cash flow statements, managers and executives will be able to analyse the profitability of the organisation from the point of view of its operating dynamics rather than the value of its assets. This workshop will enable non-finance professionals to walk away with a sound knowledge of how to analyse financial statements, more...
Effective Email Writing : A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written. This one-day workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies and techniques that email writers can use to improve the readability of their messages and to communicate meaning effectively and quickly.
Effective Email Writing 30 May 2012 : A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written. This one-day workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies and techniques that email writers can use to improve the readability of their messages and to communicate meaning effectively and quickly. Benefits After the two-day workshop, participants will be able to: -write clear, concise and courteous emails in a professional way -use appropriate tone and language to communicate meaning more...
Effective Event Management : Event management is always filled with exciting and unpredictable moments starting from the stages of planning to the time an event closes. With the brand image of the organisation at stake, there is no room for any mistakes to be made. Don't miss this practical and interactive workshop to refine, update and enhance on your event management skills. This course is here to address the various issues you may face as you plan your upcoming event, and to impart to you concepts that will help to smoothen your work processes from start to finish.
Effective Minutes Writing : Minutes are not just for the record; very often, it is also the basis for action and decisions. Many of us may have been asked to take minutes of meeting although we may not be the meeting secretary. The task of minutes writing is no longer reserved for secretaries or personal assistants only. Any person who attends a meeting may be asked to take up this important task. As minutes provide an official record of what has taken place during the meeting, you must be very accurate and clear. You need to know how much to take down during a meeting and how to write them correctly; you also need to be able to choose the appropriate type of minutes recording styles suitable for its purpose. You also more...
Effective Negotiation for Procurement Professionals : Highly effective negotiation skills make up an essential part of a procurement professional's toolkit for success. From understanding the dynamics of negotiation and applying different tactics to delivering winning negotiations situations, conducting an effective negotiation may result in a procurement that could be a awesomea ™ instead of simply a gooda ™.
Effective Office Administrative Skills and Duties : Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace. You are important to your organisationa ™s success and you are in a position to learn management tools, concepts, techniques to be more competent so that you can be effective and enhance your value and credibility to your organisation. You can then rise above being what has been perceived as just being a professionala but to the next higher level of being a progressive and competenta .
Effective Office Administrative Skills and Duties 19 20 July 2012 : Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace. You are important to your organisationa ™s success and you are in a position to learn management tools, concepts, techniques to be more competent so that you can be effective and enhance your value and credibility to your organization. You can then rise above being what has been perceived as just being a professionala but to the next higher level of being a more...
Effective Payroll Management : Payroll administration is an important function of the organisation for two clear reasons: 1. Employer wants to ensure payroll is performed in accordance to necessary compliance and in line with the projected payroll expenditure and; 2. Employees expect timely salary payment in accordance to the agreed terms in their contract of employment. It is crucial for payroll administrators to possess the knowledge, skills and attitude to perform the function effectively and be on top of the legislative compliance that involves payroll.
Effective Report Writing 20 June 2012 : In business, reports are indispensable communication tools. A well-structured report that has clear objectives will receive more attention and produce the intended result. Therefore, managers and executives need to acquire the skills needed in writing them. This course covers all aspects of the subject in a practical and realistic fashion. It not only discusses language and style but also explains how to plan, structure, and organise the information collected to facilitate understanding. It also deals with the presentation of the information. Benefits After the workshop, participants will be able to: -write clear and concise report -fine -tune report language -learn and more...
Effective Talent Management : People management is the most crucial challenge faced by any organisation. The cost that a company incurs to hire, train and retrain a resource, only to later realise that ita ™s a bad hire is a hindrance in fulfilling the organisationa ™s goals. Both the HR department and people managers are equally responsible for hiring, nurturing and retaining the right talent. This course will focus on how managers can effectively impart best employee practices and handle people matters effectively, to propel the organisation forward.
Effective Workplace Communication : a Work is easy, it is the people that is the problem!a . If this is how you feel in the workplace, an area to explore and improve is communication. We know communication is important yet many a times work becomes challenging due to miscommunication, misunderstanding and vague communication with one another. This is an excellent workshop for you if you are looking for simple and practical ways to improve your communication at the workplace.
Essential Management Skills : Are you experiencing challenges to engage, motivate and inspire your team? How can you achieve results for your team, department and organisational goals through the activities and performance of your team members? Are you able to juggle your people and task skills? Develop your managerial competencies to harness your team membersa ™ potential and enhance your managerial roles and responsibilities.
Essential Supervisory Skills : Management is never an easy job, especially when you are new. In the past, you only need to worry about meeting your key performance indicator (KPI) but now, you are leading an entire team! That comes with a lot of responsibilities and expectations to deal with. In this programme, we will look at three competencies, enabling the supervisor to optimise his/ her performance and be a more competent supervisor.
Essential Writing Skills for the Workplace : Writing as a part of everyday communication has become an essential skill for everyone in the modern workplace. Regularly, we are expected to 'put it in black and white'. The modern use of email as a prime communication tool adds on to the need to master writing skills to get the right message across. This comprehensive two-day course is designed to help you deal with common difficulties in written communication such as organising ideas into paragraphs, using the right style and the right tone, linking information in a business document and using different formatting for different business correspondences. Master the art of writing to 'think what you write and write what you think'. Getting things done quickly often depends on how well we communicate!
Essential Writing Skills for the Workplace 7 8 June 2012 : Writing as a part of everyday communication has become an essential skill for everyone in the modern workplace. Regularly, we are expected to 'put it in black and white'. The modern use of email as a prime communication tool adds on to the need to master writing skills to get the right message across. This comprehensive two-day course is designed to help you deal with common difficulties in written communication such as organising ideas into paragraphs, using the right style and the right tone, linking information in a business document and using different formatting for different business correspondences. Master the art of writing to 'think what you write and more...
Finance for Non-Financial Professionals : This 2-day course is designed for managers and executives with little or no knowledge of accounting and finance. Its aim is to introduce the accounting concepts and help participants to make sense of financial statements in a simple way. This will be an interactive programme engaging participants to learn the basics of accounting and the importance of financial statements. Besides being able to read financial statements, participants will be introduced to financial analysis, cash flow management and investment decision making such as payout period, Net Present Value and Internal Rate of Returns.
Finance for Non-Financial Professionals 29 30 May 2012 : This is an intensive and practical workshop on basic accounting and finance. It gives a broad overview of financial accounting, management accounting and capital budgeting. It is specially tailored for working professionals who have very little knowledge in the key areas of accounting and finance but who nevertheless require such knowledge in the course of their work and responsibilities. Taking a formal course in accounting and finance will involve many months of commitments. This intensive workshop over two days condenses the key concepts in accounting and finance into an optimal learning experience for the participants. Benefits After the two-day workshop, more...
Financial Statements Made Easy 31 May 2012 : Financial statements are an important source of information about a company. By understanding the characteristics and items in financial statements, we will be able to interpret and use the information effectively for many other purposes such as analysis, budgeting or reporting. This course is designed to discuss the main features of the financial statements prepared by a business enterprise. After this course, participants will be able to understand the meaning and fundamental structure of the financial statements, and make effective use of the information. Benefits After the workshop, participants will be able to: -discuss the main features of the financial more...
Grammar for Business Writing : In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar. The course also addresses the three issues underlying all errors of grammatical usage: the idea of Standard English, the more...
Grammar for Business Writing 27 June 2012 : In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar. The course addresses the three issues underlying all errors of grammatical usage: the idea of Standard Englishmore...
Handling Employee Grievances, Discipline and Termination : Workplace grievances may occur as long as there is an employer-employee relationship. Anything that can be deemed as unfair treatment to the employees can be classified as grievances. When grievances are not identified and handled amicably, employee morale can be affected, leading to lower engagement level and productivity, and higher attrition as employees lose confidence with the leadership. Disciplinary action is sometimes necessary so that employees who infringe on workplace rules recognise personal and team accountabilities, which would groom them into true professionals. Grievance handling and disciplinary actions are both challenging aspects of people more...
How to Engage in a Positive Performance Appraisal Discussion 19 June 2012 : Many of us experience anxiety during the year-end performance appraisal discussion with our bosses. Many sessions end up with unhappiness and grievances which may even accumulate to resignation after bonuses are given. It really doesn't have to. Both staff and appraiser can make it a positive experience by doing a little preparation, agree on the objectives, and manage the process of the session. Don't let such a vital discussion be left to chance. EON has more than 15 years in training staff and reporting officers on how to positively engage in performance discussion. Attend this talk and learn what you can do to help your supervisor help you. Benefits more...
Intensive Basic Financial Accounting : This intensive course covers an overview of the accounting process: starting from journal entries to ledger postings and ending with the preparation of the income statement and balance sheet. Relevant basic accounting principles and concepts are also explained. Many typical business transactions will be analysed. All the participants will go through the accounting process up to the preparation of the income statement and balance sheet. Participants will be given numerous worksheets for hands-on practice of the accounting process.
Leaders of Tomorrow : This Leadership workshop offers the opportunity to achieve a profound experience and understanding on how to lead people, especially as you work in teams. This understanding leads to more effective leadership behaviours, better work place and a more successful organisation.
Leading a Winning Team : In todaya ™s volatile, uncertain, complex and ambiguous (VUCA) environment, businesses need to be efficient, productive and focus on nurturing talents to achieve sustainable growth. Good leaders should also be good team players, supporting the entire team in achieving both corporate and individual performance goals. After all, leadership and people are the key building blocks in achieving business excellence.
Managing and Motivating Staff for Service Excellence 5 June 2012 : To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build an environment where staffs feel that they are being valued. Benefits After the workshop, participants will be able to: -appreciate the importance of their roles as manager and leader in developing and motivating the staff towards excellent service -apply the more...
Managing Challenging Customers Professionally : Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of negative word-of-mouth communication about your organisation. Thus it is important that customer service personnel learn how to respond to these difficult customers, in a way that makes them feel positive about you and your more...
Managing Challenging Customers Professionally 31 May - 1 June 2012 : Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of negative word-of-mouth communication about your organisation. Thus it is important that customer service personnel learn how to respond to these difficult customers, in a way that make them feel positive more...
Procurement for Organisation Needs : Procurement has developed over the years into a strategic tool for many organisations in the government and private sectors. From the backend, it has evolved into a crucial driving force for organisations to reach their objectives. In this 2-day course, participants will explore procurement needs of an organisation and how to transform these needs into specifications that can be understood by suppliers to solicit the best value-for-money offer submissions.
Proofreading Editing Techniques for Executives Managers : Writing is so much a part of our work life that we often take it for granted. But when not properly done, it can reflect negatively on us and our organisations. Much of our writing errors can be remedied if we exercised greater care in our writing process, particularly in reviewing and revising our writing. This course will equip participants with the tools and skills to do just that.
Recruitment and Selection Techniques Hiring the Right People : The purpose of recruitment interviews is to find the best match candidate. However, general questions illicit general answers. Close-ended questions illicit model answers. Just how can an interviewer apply tried and tested questioning techniques to obtain relevant evidence from the candidate within one hour of an interview? In addition, participants will also be familiarised with the Tripartite Guidelines on Fair Employment Practices in order to understand what constitute discriminating practices of recruitment. Recruitment interviewers should more...
Result-Oriented Writing : What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind. This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and addressing these concerns; showing empathy; using the right tone, especially in difficult situations; building good will; managing expectations and how to defuse negative situations to get buy-in from readers. The trainer will make use of various interactive approaches such as group discussions and exercises. Trainer will also provide feedback on participants' work for editing and learning purposes.
Result-Oriented Writing 13 June 2012 : What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind. This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and addressing these concerns; showing empathy; using the right tone, especially in difficult situations; building good will; managing expectations and how to defuse negative situations to get buy-in from readers. The trainer will make use of various interactive approaches such as group discussions and more...
Service Excellence - Delighting Your Customers : What does it take to create positive service experiences with customers? In a globalised, competitive and challenging business environment, providing positive service experiences becomes one of the key factors that distinguishes an organisation from its competitors and captures the mind share of customers. To provide positive service experiences, service professionals need to understand their critical role as one of the pillars of service excellence. Excellent service professionals will help an organisation build a satisfied and loyal customer base, which translates to continued business from these loyal customers.
Setting KPIs Goals for Effective Job Performance 7 June 2012 : Most organisations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals. From the employee point of view, the connection between their goals, performance and rewards must achieve what is known as the "line of sight" principle. This workshop will give the participants a step by step guide, together with the necessary more...
Setting KPIs and Goals for Effective Job Performance : KPIs and goals setting is with the end in mind. Most organisations practice some degree of management by objectives (MBO), some call it strategic thrusts, some call it strategic pillars, some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals. From the employee point of view, the connection between their goals, performance and rewards must achieve what is known as the "line of sight" more...
Setting Up a Performance Management and Appraisal System : More and more organisations are now linking the pay system with the performance appraisal system. The key to successful linkage is to require the performance appraisal system to be a credible measuring tool of employee performance. Otherwise, employees will have no confidence in how the organisation rewards them, leading to dissatisfaction, grievances and morale problems after every appraisal exercise. What must organisations do and how can they refine the procedure and system of performance appraisal in order to be regarded as rewarding fairly? Despite the connection between pay and performance, the key purpose of a performance management and appraisal system is more...
Setting Up a Salary Structure for Equitable Compensation Management : How do organisations determine entry salaries, increments and keep salary levels up-to-date year after year? How do compensation practitioners answer to management on salary costs and explain to employees about their salary questions? These are basic questions for salary administration. This course aims to equip participants with the skills of setting up and managing an equitable salary structure that is aligned with the National Wage Council's recommendations. Participants will be guided with in-class computer simulation activities to develop automated computerised spreadsheet template to set up the more...
Setting Up a Salary Structure for Equitable Compensation Management 3 4 July 2012 : How do organisations determine entry salaries, increments and keep salary levels up-to-date year after year? How do compensation practitioners answer to management on salary costs and explain to employees about their salary questions? These are basic questions for salary administration. This course aims to equip participants with the skills of setting up and managing an equitable salary structure that is aligned with the National Wage Council's recommendations. Participants will be guided with in-class computer simulation activities to develop automated computerised spreadsheet template to set up the more...
Setting Up a Training and Development Process : The training and development function is an important part of human capital management. Starting from recruitment, training needs may exist as employees are expected to deliver performance based on established goals and standards. Without an established procedure, organisations may risk not intervening with appropriate actions to close performance gaps. Even as employees are sent for training, organisations need to justify that training is the correct solution to the performance problem such that the training investment is worthwhile. This course aims to share with participants the necessary policy and procedure, tools and techniques to set up this empowering function within human capital management.
Sharpen Your Assertiveness Skills : Being assertive is to project self-confidence and handle difficult situations amicably to achieve win-win outcomes. By understanding the needs and rights of both parties, one will be able to manage difficult people and situations professionally. On the contrary, non-assertive styles may morph into passive or aggressive styles which may aggravate the situation.
Situational Leadership : The Situational Leadership method from Kenneth Blanchard and Paul Hersey holds that managers must use different leadership styles depending on the situation. Depending on employeesa ™ competency in their task areas and commitment to their tasks, your leadership style should vary from one person to another. You may even lead the same person one way sometimes and another way at other times. The purpose of this workshop is to support managers and supervisors flex their management style to match the (situational) development level of their people and more...
Systematic Approach in Problem Solving and Decision Making : Busy professionals are faced with decisions to be made on a day-to-day basis. Many, when faced with a problem, do not know where to begin to solve it. In addition, many are unsure if a decision they have made was the right one. In this programme, participants will learn problem-solving techniques that equip them to make rational decisions. They will be introduced to decision-making tools that help then define the issues and analyse possible solutions. Participants will also learn brainstorming techniques to help generate ideas and possible solutions. They will be introduced to cognitive biases that affect the decision-making process, and issues of group more...
Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 : Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation. Benefits After the workshop, participants will be able to: -say how callers measure their service and what it takes for them to do their job professionally -demonstrate the 2Vs to project a professional image of themselves and enhance more...
Telephone Etiquette and Techniques on Handling Difficult Callers : Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation.
The Employment Act : The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will keep your organisation from infringements. In addition, it will help you make timely advice and quality decision for management.
The Employment Act 26 27 July 2012 : The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will keep your organisation from infringements. In addition, it will help you make timely advice and quality decision for management. Benefits After the two-day workshop, participants will be able to:  more...
Time and Stress Management Skills : a I dona ™t have time!a How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realising it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spend our time productively. After all, time is a scarce and valuable resource.
Time Management Skills 6 July 2012 : a I dona ™t have time!a How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realising it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spent our time productively. After all, time is a scarce and valuable resource. Benefits After the workshop, participants will be able to: -have a better knowledge of the effects of stress and the need to manage stress -identify the time wasters in your life -apply the techniques in more...
Working with Different Personalities : An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were able to develop skills and techniques to handle and manage them, it would make the workplace a happier place to work in. This one-day workshop will provide techniques and ideas on how to manage your team dynamics.
Working with Different Personalities 23 May 2012 : An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were able to develop skills and techniques to handle and manage them, it would make the workplace a happier place to work in. This one-day workshop will provide techniques and ideas on how to manage your team dynamics. Benefits After the workshop, participants will be able to:  more...
Writing in Response to Enquiries Feedback : In an age of mobile devices, ready internet access, and social media platforms, written communication has become faster and easier. Couple that with an increasingly entitled generation unafraid to voice their displeasure, and you will have an increasing number of public feedback. How that is managed can become a public affairs nightmare or a stepping stone to a better spin to your organisationa ™s image. This one-day course will provide you with the skills and knowledge to successfully write business correspondences, particularly in reply to public concerns, ensuring clear and accurate communication. The skills of effective business writing will be imparted. You will more...
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tcw11-v473M-11/14/17-01:01:12-()[A]-[B]-[A] -04:57:08