Premises to Keep: CPE as a Critical Success Factor for VoIP Service Providers
Discover several important criteria to consider when selecting a
VoIP CPE solution
In the early stages of VoIP implementation, the central concern for service providers was ensuring that their
IP-based networks could reliably deliver acceptable end-to-end call quality. This issue has largely been resolved. As a result, VoIP is now an attractive alternative to conventional analog voice and the
PSTN.
As the VoIP market continues to evolve, however, service providers face a new set of challenges. It’s no longer enough to simply meet customers’ expectations regarding call quality. Service providers must also:drive down costsensure the scalability necessary to support business growthfulfill customer expectations in terms of performance and functionalitydifferentiate themselves from the competitionA service provider’s choice of
Customer Premises
Equipment (CPE) plays a critical role in addressing these multiple challenges. Differences in CPE features and functionality can have a major impact on a wide range of issues that are of significant concern to VoIP customers – including survivability, support for existing analog devices, and PSTN connectivity. CPE characteristics can also have a substantial impact on installation and support costs. The selection of the right CPE is thus a crucial success factor for VoIP service providers.
This White Paper is published by Quintum Technologies
