Unplanned Work: The Silent Killer
Identify dangers and learn to measure and quantify unplanned work to create a high performing IT organization.
You can't see it. You can't smell it. But it can be deadly, and may be in your IT organizations' basement, silently killing your company. It's called unplanned work, and
CIOs and
CISOs are losing jobs because of it.
Unplanned work by definition is any activity in an IT organization that cannot be mapped to an authorized project, procedure, or change request. Any service interruption, failed change, emergency change, or patch or security incident creates unplanned work, which can come as a high expense for any organization.
This paper reveals dangers and provides helpful scenarios and useful information to help you maximize effectiveness in your IT organization, including:
Measuring Unplanned
WorkQuantifying Unplanned
WorkThe Visible
Ops Approach to
Solving Unplanned
WorkHow Ungoverned Change Effects Unplanned WorkImplementing Visible Ops
This White Paper is published by Tripwire, Inc.
