Serebra Learning Corporation
Oracle Application Server 10g Administration Part 3 Oracle Application Server 10g is an integrated standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing configuring OC4J applications maintaining OC4J Application pages OracleAS Portal managing portal users and groups exporting and importing portal objects and Oracle portal advanced configurations. The course also covers the concepts related to deploying PL/ SQL and CGI Applications. more...
Oracle Application Server 10g Administration Part 2 Oracle Application Server 10g is an integrated standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing application server Oracle iHat tool Lightweight Directory Access Protocol ( LDAP) Oracle Internet Directory ( OID) Oracle HTTP server and Oracle Web Cache. The course encourages decision-making skills through an interactive tool that simulates real-life scenarios that the target audience may encounter. more...
Oracle Application Server 10g Administration Part 1 Oracle Application Server 10g is an integrated standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. It provides all the middleware services you need to deploy and manage applications and Web services deliver personalized applications through enterprise portals and mobile devices provide real-time business intelligence integrate applications and automate business processes. more...
System Administration Fundamentals Part 5 This is the fifth course of five that teaches 11i System Administrators the concepts and fundamentals of their role. Its area of coverage is Workflow. The first unit covers the key components of Oracle workflow. The second unit covers the management of Workflow processes and notifications. The third unit covers guidelines for using Workflow Manager and Oracle Alert. more...
System Administration Fundamentals Part 4 Course Overview: This is the fourth course of five that teaches 11i System Administrators the concepts and fundamentals of their role. It concentrates on Flexfields. The first unit covers the basics of Flexfields and defining value sets. Key Flexfield definition and management is covered in units two and three. The fourth unit covers defining Descriptive Flexfields. The course closes with coverage of advanced validation options. more...
System Administration Fundamentals Part 3 This is the third course of five that teaches 11i System Administrators the concepts and fundamentals of their role. This course focuses on the management of printers and various DBA miscellaneous duties such as application-related duties incorporating custom Help files and managing folders and document sequences. more...
System Administration Fundamentals Part 2 This is the second course of five that teaches 11i System Administrators the concepts and fundamentals of their role. The first unit covers the definition and management of Concurrent Managers. The second unit covers managing profile options and creating and incorporating custom programs. The final unit covers user auditing and resource monitoring. more...
System Administration Fundamentals Part 1 This is the first course of five that teaches 11i System Administrators the concepts and fundamentals of their role. The basics of managing application security are covered in the first unit: creating users customizing responsibilities and managing menus and forms. The second unit of the course covers the management of requests request groups and request sets. more...
Business Code of Conduct - Conflicts of Interest This course covers the fundamentals of conflicts of interest. It examines what constitutes a conflict of interest how such conflicts should be dealt with and what may be the potential consequences associated with conflicts of interest. more...
Business Code of Conduct - Bribery and Kickbacks This course defines bribery and kickbacks giving concrete examples of each and guidelines for employees who find themselves the subject of bribery or kickback overtures. This course also covers the consequences of taking a bribe or a kickback. more...
Business Code of Conduct: Ethical Responsibility This course examines ethical responsibility in the workplace by focusing on relationships with customers prospects competition suppliers creditors and employees. identify effects of ethical behavior on the internal constituencies of a company. identify effects of ethical behavior on the external constituencies of a company. identify features of a corporate code of conduct. identify issues that a corporate code of conduct addresses. identify guidelines for implementing a corporate code of conduct effectively. more...
Delegation: Understanding Delegation In " Delegation: Understanding Delegation " you will learn what delegation is and how to generate a delegation climate in your workplace. Outlining the benefits of delegation and the reasons why it is so important the course then teaches the positive results of delegation as well as how to identify potential delegates and some strategies for managing them effectively. The course encourages learners to examine their existing supervisory and delegation skills before teaching delegation styles and the characteristics of good delegators. The course ends with useful teaching centered on when to delegate tasks and how to create delegate profiles more...
Goal Setting Reaching Individual Goals In ''Goal Setting: Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. The target audience for this program is administrators, managers, supervisors and front-line staff. more...
Listening Skills: Listening Challenges This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret use and improve body language as a form of communication. Finally it identifies common listening styles so the learner can encourage others to listen. more...
Listening Skills: The Fundamentals of Listening This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by providing an explanation of the types of questions the learner should ask the speaker. Finally it focuses on improving understanding of messages. more...
Telephone Skills: Effectively Managing Inbound and Outbound Calls This course teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls putting a caller on hold transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages developing secondary contacts and delivering negative messages are also covered. Finally the learner is guided through procedures to make persuasive calls including calls for building relationships with prospective customers. more...
Telephone Skills: Handling Difficult Calls This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and this is also taught. more...
Advanced Business Communication: Enhancing the Communication Message The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos intercultural communication and communication with the media and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication how to deal with cultural diversity communicating through the media the effective handling of press releases press conferences and media interviews. In addition students will learn about the effective management and communication in times of organizational crises. more...
Advanced Business Communication: Guidelines for Effective Communication In the Advanced Business Communication: Guidelines for Effective Communication you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process uses of information technology managing planning and conducting executive-level meetings. In addition you will learn about giving guidelines for creating audienced-centred messages and about the use of transitions. more...
Business Writing - Writing Effective Proposals Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this series. more...
Business Writing - The Fundamentals Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this series. more...
Grammar Skills - Punctuation, Mechanics, and Spelling Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers punctuation and mechanics synonyms antonyms and homonyms as well as commonly misused and misspelled words. more...
Grammar Skills - Writing Effectively Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers the fundamentals of effective sentence construction including such things as subject-verb agreement the active versus the passive voice and phrases and clauses. more...
Grammar Skills - An Introduction to Basic Grammar Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers the parts of speech and focuses on how to use nouns and verbs pronouns adjectives and adverbs as well as prepositions and conjunctions. more...
Six Sigma: Managing Six Sigma Projects In Managing Six Sigma Projects you will learn This course teaches about management and team support structures for Six Sigma projects as well as some of the more advanced tools required by those engaged in the quality initiative. Finally it offers help on implementing Six Sigma and on some leadership strategies for project champions. more...
Value Chain Management: Managing the Transition to a Value Chain Managing the Transition to a Value Chain focuses on the challenges involved in value chain management. Moving from and old supply chain model to a new value chain model involves greater collaboration between business units and partners. The course also focuses on some challenges in the execution of your business design and strategy. The course also covers managing the transition to the optimal value chain. It looks at various models for change that can be implemented prerequisites for change areas in which change can be measured and the areas of training and skills. more...
Professional Selling Over the Phone: Closing a Sale Professional Selling Over the Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers addressing rejection resolving telesales objections and closing a sale. In addition the program offers the student guidelines for preparing to close sales with customers. more...
Customer Relationship Management Fundamentals of CRM Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the CRM process, as well as critical success factors a company should evaluate before using a specific type of CRM. This series is intended for managers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building customer loyalty. more...
Moving from Technical Professional to Manager: Managing the IT Department With management and team fundamentals in place this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to maximize the benefits of the company Web site in particular. more...
Moving from Technical Professional to Manager: Managing Personnel This course teaches key skills for team building team leadership and team management. It begins with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development training and conflict management. Finally it looks at how to improve communication skills as well as how to avoid stress and job burnout. more...
Moving from Technical Professional to Manager: Getting Started This course introduces the learner to some management fundamentals. Beginning with the requirements for IT success the course outlines the roles of the IT manager as well as the skills required for effective management. It then teaches the principles of three types of management planning as well as the fundamentals of recruiting for new managers. more...
Administrative Assistant Skills: Excelling as an Administrative Assistant In Administrative Assistant Skills: Excelling as an Administrative Assistant you will learn how to make office politics a positive tool build strong business relationships and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition you will learn how to work effectively with your supervisor work well with multiple supervisors and manage the office when your supervisor is absent. more...
Achieving Success Without Authority: Personal Accountability In this course a Achieving Success Without Authority: Personal Accountabilitya you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition you will learn how to have effective working relationship the skills you need for coaching and the steps to self-management. This course also covers personal accountability and guidelines for breaking down performance barriers. more...
Project Management: The Process This course provides an overview of the project management process, including how to initiate and plan a project, the steps used in executing and controlling a project, and the components of closing a project. This program is a comprehensive look at the integrated activities included in the five project management process groups. more...
Project Management: Coordination This program covers the components of project integration, the differences between a project and product lifecycle, as well as the functions of a project plan. In addition, this course covers the components of a project management information system, how to conduct mid-project evaluations, and how to use stakeholder input while implementing the project plan. Finally, this program teaches students the functions of a change control system, and the steps of configuration management. more...
Project Management: Contracts and Procurement This program covers how to identify contract components, how to classify contracts, and how to determine when a contract is legally enforceable. In addition, students will learn important terms used in reading, interpreting, and negotiating contracts. This program also teaches the questions a project manager should ask during procurement, the skills used to conduct procurement successfully, and the ways to use the scope statement to benefit procurement planning. In addition, this course covers how to solicit and select contractors or vendors, how to use a bid, a proposal, a request for a proposal, and a request for information, and how to evaluate proposals. Finally, this program addresses the methods used to administer and close out a contract, how to develop a system for handling more...
Project Management: Communications This course covers the fundamentals and steps of communications planning, as well as how to provide a team with the information they need to fulfill their responsibilities. This course also addresses how to determine which form of communication to use in information distribution, as well as how to actively encourage informal team communication. Other information in this program includes: how to differentiate between a progress report and a status report, how to conduct successful performance reviews, how to classify performance reports, and how to evaluate a project s performance by using earned value analysis. Finally, this program offers techniques for completing a comprehensive close out report during administrative closure, as well as how to ask questions to determine when a project more...
Project Management: The Team This course covers the human resources responsibilities of project managers, the types of power associated with project management, and the advantages and disadvantages of project organization types. This course also includes information about the fundamentals of organizational planning, the steps to follow when creating a project team, as well as the questions you should answer prior to staffing a project. In addition, this program provides instruction on conducting a staff acquisition negotiation, the characteristics to look for in potential team members, and how to recognize and avoid personnel problems. Finally, students will learn how to create a team environment conducive to quality performance, how to overcome barriers to effective project team development, and how to use more...
Project Management: Risk Management This program covers classifying project risks, how to distinguish business risk from insurable risks, how to know when to take risks and when to avoid them, and the actions included in project risk management. In addition, this program provides instruction on how to identify and classify risks according to their level of impact, and how to use specific tools in risk identification. This program also covers risk assessment methods, decision tress, and qualitative and quantitative analysis methods. Finally, this program covers methods for effective risk response, categories for possible risk response plans, and how to develop a risk management. more...
Project Management: Estimating Costs This course covers resource identification, life cycle costing, the tools used to identify necessary project resources, and how to assign resources to activities. This program also includes instruction on how to use the work breakdown structure to complete cost approximation, how to use resource rates, estimating publications, historical information, and how to use a chart of accounts when approximating costs. In addition, students will learn the affect of risks and activity duration estimates on cost estimates. In addition, this course covers cost budgeting techniques, how to budget project costs by following the guidelines to refining a project budget, and how to identify the S-curve for a project. This course includes capital budgeting equations, depreciation methods, and techniques for more...
Project Management: Time Management ''Project Management: Time Management'': This program includes information about the differences between tasks, activities, and events, as well as how to identify predecessor, concurrent, and successor activities. Students will learn how to identify dependency relationships, how to convert an activity list into a network diagram, and how to estimate activity duration. In addition, this program covers the difference between float and free float, how to use CPM, PERT, and GERT when developing a schedule, how to calculate a project's earliest start time, earliest finish time, latest finish time, and latest start time, and how to use duration compression methods. Finally, the program explains how to maintain schedule control and how to level resources. more...
Project Management: Scope This program covers the components of project scope and the role of scope management in the project management process. Students learn how to gain project authorization, how to use common project selection methods, and how to write an end-deliverable description and a project charter while considering project constraints and assumptions. This program also teaches actions integral to scope planning such as how to write a scope statement, how to draft statements of work, and how to develop scope management plans while avoiding scope creep. In addition, this program covers the steps to project decomposition, the importance and benefits of the work breakdown structure, the elements involved in scope change control, and how project verification should occur. more...
Project Management: The Fundamentals This program covers the terms and concepts that serve as the foundation of project management training. Students learn how projects are initiated, how project and product management differ, and the five project management process groups. In addition, students will gain an understanding of the environmental and socioeconomic issues that affect projects and how they are managed. This program also features project organizational structures, how to select an appropriate structure for a project, the role and challenges of a project manager, and project staffing issues. more...
Managing IT Projects: Project Planning and Execution In a Project Planning and Execution '' you will learn about project activity definition time management project critical path and cost management. Planning is critical to the success of a project. Project managers must develop and maintain plans for both human and resource management as well as for communication risk and procurement. With proper planning in place the project can be executed. more...
Advanced Project Leadership: Bringing Home the Value Advanced Project Leadership: Bringing Home the Value teaches project managers to consider both the monetary and non-monetary value of a project first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a project. Finally project managers will learn about the characteristics of Internal Client and Research and Development Projects and how the valuation techniques apply to each. more...
Advanced Project Leadership: Navigating Corporate Structures Advanced Project Leadership: Navigating Corporate Structures teaches the project managers how to understand the corporate environment in particular as it relates to high-profile projects. First you will learn how to identify different types of stakeholders and how they may influence the project. You will learn how to deal with stakeholders a Hidden Agendasa . You will also learn about project sponsors and how their position in an organizationa s structure affects their responsibilities towards a project. You will also learn how to help the inexperienced sponsor be successful. Finally you will learn how to execute projects in a Functional Organization the most prevalent and difficult environment for project management. more...
Advanced Project Leadership Organization Strategy and Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to determine whether or not the project supports company strategy. Lastly, you will learn what questions to use when preparing a Project Charter that is consistent with company strategy. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project goals more...
Balanced Scorecard Implementing In Balanced Scorecard: Implementing the Balanced Scorecard, you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map to support your balanced scorecard. This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to implement the balanced scorecard within their organization to achieve strategic business objectives. more...
Managing Change: Managing Yourself Through Change In a Managing Change: Managing Yourself Through Changea you will learn what the three phases of the transition processes are and how to determine which phase a person is experiencing. You will also learn about the exploration phase of transition including what emotions are commonly felt during this phase. Then the teaching moves to the new beginnings phase of transition including what needs people have and what information is crucial during this phase. Finally you will learn how to manage the new beginnings phase and what guidelines you should follow when communicating during this phase. more...
Managing Change: Overcoming Change Obstacles In a Managing Change: Overcoming Change Obstaclesa you will learn about the obstacles you may encounter while implementing change. Specifically you will learn about resistance complacency and crises three main obstacles to change. Why a commitment to change is important and how best to communicate during a change are also covered in this course as is the importance of change teams and the different types of change teams that exist. more...
Managing Change: The Change Process In a Managing Change: The Change Processa you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important as well as the steps you can take to develop one. In addition you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process you will be able to transition through change in a controlled logical manner. You will learn the processes you must follow to analyze a situation prepare a plan for change implement action and monitor the progress of a change. more...
Employee Performance: Resolving Conflict In " Employee Performance: Resolving Conflict " you will learn the strategies and tactics necessary for effective conflict resolution. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself between employees and among team members. more...
Employee Performance: Providing Feedback In " Employee Performance: Providing Feedback " you will learn to develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. You will also learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. more...
Employee Performance: Managing Difficult People In " Employee Performance: Managing Difficult People " you will learn to develop the skills needed to address a difficult person according to their specific behavior. In this course you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's turnover rate and meet the release date for a new product. more...
Designing for Cisco Internetwork Solutions Part 1 This is the first of five courses in the Designing for Cisco Internetwork Solutions curriculum which is designed to prepare learners for the CCDA DESGN exam 640-861. It covers organizational network policies and procedures network design methodology assessing project scope and requirements and examining existing networks. It will also cover design implementation modularizing networks and evaluating network services and solutions within modular networks. more...
Cisco Internetwork Troubleshooting Part 1 This is the first of two courses on Cisco Internetwork Troubleshooting. The courses are designed to prepare learners for the CCNP CIT exam 642-831. This course will cover baseline configuration and documentation of networks and end-systems support resources for troubleshooting and troubleshooting approaches. It covers commands and guidelines required for problem isolation and resolution at the physical and data link layers of the OSI model. more...
Building Cisco Remote Access Networks Part 1 This is the first in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks ( BCRAN) v2.0 exam. The course starts with coverage of the basics of WAN technologies and components. The areas then covered are: security in expanding networks the configuration of asynchronous connections and controlling network access through PPP. more...
Building Scalable Cisco Internetworks Part 2 This course examines Open Shortest Path First ( OSPF) which is one of the most commonly used interior gateway protocols in IP networking. OSPF is a standards based routing protocol. Configuration and verification of OSPF within a Cisco router is taught. Each of the important OSPF commands is explained and described in an example. more...
Building Scalable Cisco Internetworks Part 1 This course teaches advanced IP addressing concepts. This course also examines advanced IP routing principles including static and dynamic routing characteristics classful and classless routing and automatic route summarization across network boundaries. more...
Interconnecting Cisco Networking Devices-Pt3 This is the third course in a 3 part series that prepares learners for the Cisco CCNA ICND exam 640-811 - Interconnecting Cisco Networking Devices. The course describes Network Address Translation ( NAT) and port address translation ( PAT). This course also covers how to configure serial interfaces using PPP and High-Level Data Link Control (HDLC) encapsulation. Frame Relay operation is introduced and you learn how to configure Frame Relay on Cisco Systems routers. Finally you learn how to configure DDR between two routers with Basic Rate Interface (BRI) or Primary Rate Interface (PRI). more...
Interconnecting Cisco Networking Devices Part 1 This is the first course in a 3 part series that prepares learners for the Cisco CCNA ICND exam 640-811 - Interconnecting Cisco Networking Devices. The course shows you how to configure a catalyst switch for basic operations. Topics covered include switching spanning tree protocol and access layer switch configuration. This course also describes the features and operation of VLANs and shows you how to configure and troubleshoot them. more...
Electrical Electronics Applied Digital Electronics The units in this course will cover RS flip-flops, Clocked flip-flops, data counters, shift registers, adders, subtractors, multipliers, Random Access Memory ( RAM), Read Only Memory ( ROM), analog to digital conversion devices, logic arrays, and microprocessors. Individuals working with machinery, maintaining in machinery, or involved in maintenance. more...
Secure E-mail This is a basic course that teaches the importance of using and implementing e-mail security. The topics in this course cover the basics of e-mail security, encrypting e-mails, and digital signatures. The course is intended for new users with basic PC and e-mailing skills. more...
Sonic RecordNow Deluxe This course will introduce the RecordNow Deluxe software and its features and benefits. The course will cover copying and creating of both CDs and DVDs. It will also include backing up data on CDs and DVDs. A computer user who has computer experience but has never used or has limited use of CD/ DVD authoring software. more...
Microsoft Picture It Photo Premium 9 0 This course will introduce the Microsoft Picture It software, and its features and benefits. The course will cover capturing images from digital cameras, scanners and CDs. It will also cover basic editing skills, and how to acquire, save, and print pictures. A computer user who has some computer experience, but has never used any photo-editing software. more...
Preventative Maintenance The course introduces users to preventative maintenance. It covers methods of obtaining system properties. It also discusses ways of maintaining and effectively using a computer. Computer users interested in learning methods to troubleshoot simple computer problems. more...
Basic Troubleshooting This introduction to troubleshooting covers some common problems and their solutions. It covers problems related to monitors, drives, printing, sound and video, and start up and shut down of the computer. Simple troubleshooting techniques are also discussed. A computer user who is interested in learning how to troubleshoot simple computer problems. more...
Microsoft Money 2004 Standard This course will introduce the benefits of managing finance using a computer and Microsoft Money. Learn about the software user interface and features of the Money software. Once familiar with the basic set up, the course moves through working with categories, accounts, transactions, budgets and more. Learn about the benefits of using online banking and the Internet to work with finances. A computer user who has some computer experience, but have never used any financial software, or done any online banking. more...
Display of Digital Video This course will familiarize users to various media to store and view video such as DVD, CD, VCD, and tapes. Users will also learn about sharing movies on the Internet. In addition, the course will also deal with various considerations in selecting appropriate video software. A computer user who has general computer skills, but has little experience with video-editing, burning DVDs, and sharing their movies. more...
Transfer Digital Video This course will provide users information on how to transfer digital video from their digital video camera, DVC connector, cell phone, or PDA to a computer. It will include an introduction to each of the digital hardware, and how the video is transferred. A computer user who has good computer experience, but has never used any video transferring devices. more...
Store Digital Video The Store Digital Video course will provide users with information on how to store and archive their raw digital video files, backup any movies they create, and discuss file formats most commonly found on the Internet. This will include how to understand storage needs, and tips for managing and storing. The course will also review managing files using Windows XP and an overview of the video-management software available on the market today. A computer user who has good computer experience, but has never stored digital video files. more...
Capture Digital Video This course will provide users information on how to capture digital video using their digital video camera, cell phone, or PDA. It will include an introduction to each piece of the digital hardware, and how the video is captured. A computer user who has good computer experience, but has never used any video capturing devices. more...
Encyclopedia Britannica 2003 Encyclopedia Britannica 2003 Ready Reference provides access to 25 000 articles and its library of photographs illustrations videos audio clips and maps. The course will provide users information on how to find articles review and use libraries use interactive tools and organize research. more...
McAfee SpamKiller This course will provide a computer user with an understanding of the McAfee SpamKiller software. It will also cover the user interface as well as blocking e-mails. more...
McAfee VirusScan This course will provide a computer user with an understanding of the McAfee VirusScan software. It will also cover the user interface as well as how to update the software, and scan for viruses A computer user who has some computer experience, but needs to understand why and when they would need to use a virus scanning software on their computer. PC owner with a good understanding of PCs and their uses. more...
McAfee Personal Firewall This course will provide a computer user with an understanding of the McAfee Personal Firewall Plus software. It will also cover the user interface as well as setting up and working with a firewall. A computer user who has some computer experience, but needs to understand why and when they would need to use a firewall on their computer. more...
Roxio Easy Media Creator 7 This course will introduce the Easy Media Creator 7 software, and its features and benefits. The course will cover copying and creating of both CDs and DVDs. It will also include converting audio from LPs and tapes and burning to CD. It will also include backing up data on CDs and DVDs. A computer user who has some computer experience, but has never used or has limited use of CD/ DVD authoring software. more...
Microsoft Publisher 2003 Microsoft Publisher 2003 is desktop publishing software that is designed for people who need to produce professional-looking publications easily. This course teaches how to create publications and how to create a personal information set. It also covers how to create text boxes insert pictures and add pages. more...
PDA and Pocket PC Fundamentals This course is designed for new owners of handheld devices running the Pocket PC 2002 operating system. After taking this course, learners should be able to use their Pocket PC as an effective business and entertainment device. Users of handheld devices running Pocket PC 2002 as the operating system. more...
IBM DB2 UDB Essentials Part 4 - Advanced SQL This course teaches the learner how to make use of advanced SQL techniques to access DB2 databases in different environments. Indepth coverage is given to creating SQL objects Case CAST and Summary Tables Joins Subqueries Scalar Functions Recursive SQL UDTs/UDFs and general performance guidelines. It is appropriate for learners working in all DB2 environments that is OS/390 VM/VSE AS/400 UNIX Windows and OS/2. more...
IBM DB2 UDB Essentials Part 3 - SQL Fundamentals This course introduces the learner to the fundamental elements of the SQL language. Simple query running is covered before moving on to more complex procedures such as retrieving data from multiple tables and creating single reports from multiple queries. Scalar and column functions are covered. Coverage is also given to running subqueries and maintaining data. On completion of the course the learner should be able to write basic Data Manipulation Language ( DML) SQL statements and basic Data Definition Language ( DDL) SQL statements. more...
IBM DB2 UDB Essentials Part 2 - System and Database Administration Following on from the first course in this curriculum this course focuses on the roles and principal tasks of the System Administrator and Database Administrators in IBM DB2. Administrative utilities and security are covered. The course also provides comprehensive introduction to the areas of database modelling database design and distributed data processing all core concepts within IBM DB2 UDB. more...
IBM DB2 UDB Essentials Pt 1 - Fundamentals of DB2 UDB Programming This course is the first of two that cover the fundamentals of IBM DB2. It introduces the IBM DB2 UDB family and the key elements of database management services. Comprehensive coverage is given to SQL from the end-user's perspective - writing and running SQL and the application of SQL to business intelligence. The latter half of the course covers SQL and programming - the principle elements of SQL test environments programming compiling and execution. more...
CompTIA A+ 2003 OS Technologies Part 3 Troubleshooting This course presents students with both theoretical and practical instruction on procedures for diagnosing and troubleshooting common operating system problems. Problems with the installation and startup processes resources for troubleshooting common problems will all be presented. This course will also cover managing the registry system files and memory. more...
CompTIA A+ 2003 OS Technologies Part 2 Configuring and Managing This course will present instruction on system interfaces and the underlying command-line functions and utilities to manage the major operating systems. Learners will be introduced to the concepts and procedures for managing disks file systems and files along with procedures for adding and configuring device drivers. more...
CompTIA A+ 2003 OS Technologies Part 1 Installing This course presents students with both theoretical and practical instruction on the fundamentals of major Operating Systems. Learners will be introduced to the procedures for installing and upgrading Windows 9x Windows NT Windows 2000 and Windows XP. Windows ME is part of the Windows 9x family. The course will also cover system boot sequences. more...
CompTIA A+ 2003 Hardware Part 3 - Printers, Networks, and Protocols This course delves into the concepts of memory modules mainboards and bus architecture. Printer hardware and how to troubleshoot printers is covered. Participants learn about basic network technology and network media including cables and connectors. The technologies and protocols used for wireless and Internet connectivity are also taught. more...
IBM WebSphere MQ Programming II This second course covers remote queuing transaction support and triggering MQI security message groups and segmentation and distribution lists. Coverage of the MQI is completed. more...
IBM WebSphere MQ Essentials System Administration I This course begins with WebSphere MQ installation and Queue Manager configuration. WebSphere MQ queues and commands are also introduced. The MQI is discussed in brief. Learners are stepped through triggering. Integrity message persistence and recovery are also covered. Distributed queue management is one of the major benefits of WebSphere MQ and this course covers the key concepts. more...
IBM WebSphere Business Integration Message Broker Fundamentals The purpose of this course is to provide learners with a general overview of the WebSphere Business Integration Message Broker product. The course introduces the business and technical reasons for a message broker and the main features of WebSphere Business Integration Message Broker are then outlined. Students are given a basic understanding of how the product works and what tasks can be done with it. more...
IBM WebSphere MQ Essentials Introduction This course is designed to provide a technical introduction to WebSphere MQ. It identifies the major benefits of WebSphere MQ on application design and lists the platforms on which WebSphere MQ is supported. The basic components and structure of WebSphere MQ are described as well as the function of the calls in the Message Queue Interface ( MQI). The tasks for managing a queue manager transaction support and the system security features in WebSphere MQ are all introduced. Finally this course explains how WebSphere MQ can be used as part of the communications infrastructure to connect application environments such as Lotus Notes the Web enterprise transaction systems and data base systems. more...
CompTIA Security+ Part 4: Cryptography and Operational Security This course covers cryptography and operational security. The course begins with an introduction to algorithms and hashing. Then participants are introduced to PKI certificates standards and key management. Participants will also learn about physical security considerations and how to deal with disaster recovery and business continuity. Guidelines for establishing security HR and incident response policies are taught. Finally the learner will acquire a deeper understanding of their role in preserving and collection evidence and the management of documentation. more...
CompTIA Security+ Part 3: Infrastructure Security In this course the learner is introduced to infrastructure security considerations. Security considerations for technologies including firewalls servers and mobile devices are covered. The learner is stepped through security issues surrounding cable and removable media. Security topologies including DMZs and VLANs are also taught. Finally participants learn about security baseline issues including OS/ NOS hardening network hardening and application hardening. more...
CompTia Security+ Part 2: Communication Security This course introduces the learner to communication security. Remote Access technologies including VPN RADIUS TACAS+ L2TP and SSH are covered. The course then moves onto Web e-mail and instant messaging vulnerabilities such as Spam hoaxes and packet sniffing. Directory and file transfer technologies are covered. Finally the learner is stepped through wireless considerations such as WEP and WAP. more...
CompTIA Security+ Part 1: Security Concepts This course introduces the learner to general security concepts. It begins with an introduction to access control technologies including MAC DAC and RBAC. Authentication methods including CHAP Kerberos Certificates Tokens and Passwords are taught. The learner is stepped through methods to counteract various security attacks including Replay TCP/IP hijacking social engineering password guessing and malicious code attacks. more...
IBM e-business Technology Fundamentals Part 1: Architecture and Building Blocks Beginning with a general overview and an introduction to e-business this course goes on to teach the fundamentals of Web-based application architectures as well as some key concepts in client and server-side technologies. Making the transformation from a traditional business to an e-business becomes the focus as this course progresses. Learners will encounter lessons on building blocks required for the transformation as well as some of the fundamentals of customer relationship management. more...
IBM Understanding Wireless Solutions Part 3: WWANs and Wireless Security The third course in the curriculum focuses on the third of the three wireless networks - WWANS. It firstly covers the types of WWAN solutions available and guidelines on making a selection. It then covers the history of this technology in detail looking at First Generation through to Third Generation Wireless. It also looks at technologies that are evolving in this area and covers the principal technologies that exist in the fixed wireless area. The second half of the course focuses on the issue of wireless security looking at the types of security risks that exist elements of cryptography and the principal wireless security protocols. more...
|