Computers Etc Software Training Center
Alan Mars
Voice problems? Sore throat? Hoarseness? VOICE CARE & ALEXANDER TECHNIQUE for TEACHERS. Teachers voice care London, Sussex & UK Voice clinics have reported that teachers account for as much as 15% of their total case-load. This amounts to five times the national average for the population as a whole. A quick poll of your staff will most likely reveal an additional host of stress and musculo-skeletal problems. An integrated approach makes perfect sense.
ALEXANDER TECHNIQUE is better known as a method for dealing with the aches and strains of modern life - posture, bad backs, stress management etc. F. M. Alexander was, in fact, an actor who experienced voice and breathing problems on stage. He returned to the stage free of vocal difficulties following a seven year period of self-observation. When he first started teaching he dealt exclusively with singers and actors. Only later on did he realise that his technique more...
Resources Unlimited
Six Thinking Hats Dr. Edward de Bono's Six Thinking Hats is a fast-paced, practical, and interactive course. The measurable results include shorter meetings, thorough decisions, better communication, and easier problem resolution. more...
DiSC Classroom Certification for Trainers, Coaches, and Consultants The Classroom DiSC Cetification For Trainers, Coaches, & Consultants is a two-day seminar delivered by DiSC Trainers with 20 years of experience. This two-day process empowers trainers, coaches, and consultants to learn the DiSC model, deliver DiSC workshops to their employees/clients, incorporate DiSC into coaching and consulting settings, and to utilize the model and tools to meet their personal and organizational objectives.
About the DiSC Profile
The DiSC Profile was developed by Inscape Publishing, the leading provider of instrument-based learning systems. For nearly 30 years, the DiSC Profile has unlocked the door to productive communication and relationships through its DiSC Dimensions of Behavior learning approach. Over 40 million people worldwide have taken the DiSC Profile to more...
Plumstead Quality and Nondestructive Examination Services
QuaSyLaTic Training and Coaching
Internet Tuition Class on Technical Analysis Investment in stock market, currency, commodity etc. requires not only a good understanding of the market behavior, patterns and trend, but also good strategies, discipline and mental attitudes, and deep understanding of one's own thinking, psychology.
This 1-year internet tuition will cover all the above. more...
Plumstead Quality and Nondestructive Examination Services
PQNDE Services Wow in 40 hours you can get qualified to determine the quality of an object without affecting it's usefulness by methods such as x-ray and ultrasonic examination. Just as in the medical industry doctors use these methods to look inside the human body for damage like broken bones. NDE technicians are in high demand to examine parts that go into aircraft or piping in a power plants and the list goes on. more...
Geebee Education Pvt.Ltd
Pyramind
Pyramind Digital Producer Certificate This 12-month intensive digital media education is designed to get you on a fast track to the professional world of music and media production.
Pyramind prepares its students for life in today s brave new digital audio age with a strong emphasis on "creativity meeting technology" and a hands on education. No longer hampered by old school technology and thinking, our program focuses on relationships with the industry leaders in digital audio and music production as well as the drive needed to be your own boss."
Our curriculum is broken into 4 levels, concentrating on the tools, the skills and the chops that every producer must master to succeed. Each level builds the foundation of knowledge and experience for the next. Classes are scheduled in 20 hour/week increments to ensure that the more...
Forum Legal Language Services
Legal English training The English language has become the language of choice for conducting international and European legal and business transactions. In addition, the English language has become prominent as the operational language of many law firms and multinational corporations. Therefore, it is crucial that lawyers and legal professionals today are able not only to communicate effectively within their firms in English, but also to communicate with others in English about specific legal concepts and ideas.
The major drawback of conventional language training services currently available is that these organisations have little or no experience or knowledge of the law. Forum Legal Language Services' mission is to address this problem. Forum is a unique and innovative enterprise staffed entirely by more...
Hilf Supply Chain Solutions Ltd
Business and Training Solutions Ltd.
The Academy of Web Design
Web Design Course at AWDSF The Academy of Web Design Course is designed for all levels. Students learn from a detailed at home video course. The course is designed to offer all the benefits of an in-class training environment, but at the lower price of at home training.
The web design course covers design guidelines, construction, marketing, employment issues, and other aspects of web design. more...
Skillspride Online Training
Visio 5.0 Technical Introduction Visio Technical is a graphics drawing package with applications that assist the user in tracking their workflow, communicating with their department's reporting structure, or enhance their presentations with complete ease. Close integration with the leading Windows 95 desktop office applications such as Microsoft Office 97 and Lotus Notes, Visio Technical provides the non-specialist with a comprehensive range of drawing tools. This course is designed to provide readers with a solid foundation upon which to build skills in using Visio Technical. Readers will learn the fundamentals of working with Visio Technical through the many practical course exercises. more...
Visio 5.0 Standard Introduction Visio Standard is a graphics drawing package with applications that assist the user in tracking their workflow, communicating with their department's reporting structure, or enhancing their presentations with complete ease. Close integration with the leading MS Windows applications such as MS Office and Lotus Notes, Visio Standard provides the non-specialist with a comprehensive range of drawing tools. This course is designed to provide readers with a solid foundation upon which to build skills in using Visio Standard. Readers will learn the fundamentals of working with Visio Standard through the many practical exercises of the course. more...
Visio 5.0 Professional Introduction Visio is a drawing package with a wide application. Closely integrated with the leading MS Windows applications such as MS Office and Lotus Notes, Visio provides the non-specialist with a comprehensive range of drawing tools. This course is designed to provide readers with a solid foundation upon which to build skills in using Visio. Readers will learn the fundamentals of working with Visio through the many practical exercises of the course. more...
Visio 4.5 Technical Introduction This course is designed to provide readers with a solid foundation upon which to build skills in using Visio. Readers will learn the fundamentals of working with Visio through the many practical exercises of the course. more...
Visio 4.5 Professional Introduction This course is designed to provide readers with a solid foundation upon which to build skills in using Visio. Readers will learn the fundamentals of working with Visio through the many practical exercises of the course. more...
Visio 4.0 Introduction Visio is a drawing package with a wide application. Closely integrated with the leading MS Windows applications such as MS Office and Lotus Notes, Visio provides the non-specialist with a comprehensive range of drawing tools. This course is designed to provide readers with a solid foundation upon which to build skills in using Visio. Readers will learn the fundamentals of working with Visio through the many practical exercises of the course. more...
Visio 2002 Introduction This course is designed to introduce users to Visio 2002. Users will learn the basics of Visio, to create a drawing, to connect shapes and to work with text and shapes. This course includes specially prepared introduction exercises that give readers practical experience of using Visio's tools. more...
Visio 2002 Intermediate This course teaches the reader how to use Visio 2002 to create and modify styles, work with stencils and master shapes, merge shapes, use background pages, work with layers, insert pictures and objects, use special features and work with shapesheets. This course includes specially prepared intermediate exercises that give readers practical experience of using Visio's tools. more...
Visio 2000 Standard Introduction This course is designed to provide readers with a solid foundation upon which to build skills in using Visio Standard. Readers will learn the fundamentals of working with Visio Standard through the many practical exercises in the course. more...
Visio 2000 Introduction This course is designed to introduce users to Visio 2000. Users will learn the basics of Visio, to create a drawing, to connect shapes and to work with text and shapes. This course includes specially prepared introduction exercises that give readers practical experience of using Visio's tools. more...
Visio 2000 Intermediate This course teaches the reader how to use Visio 2000 to create and modify styles, work with stencils and master shapes, merge shapes, use background pages, work with layers, insert pictures and objects, use special features and work with shapesheets. This course includes specially prepared intermediate exercises that give readers practical experience of using Visio's tools. more...
TCP/IP Networking On completion of this course readers will be able to set-up, manage and use a network. This course also gives detailed descriptions of the internal workings of TCP/IP networking and security. more...
Symantec ACT! 4.0 Introduction This intensive course is designed to give an introduction to ACT! 4.0, Symantec's business contact manager for the Windows environment. This course will give readers a good understanding of recording their contacts, maintaining a contact history, communicating via a range of media, scheduling their activities and producing reports. more...
Symantec ACT! 3.0 Introduction This intensive course is designed to give an introduction to ACT! 3.0, Symantec's business contact manager for the Windows environment. This entirely 'hands on' course will give readers a good understanding of recording their contacts, maintaining a contact history, communicating via a range of media, scheduling their activities and producing reports. more...
Symantec ACT! 3.0 Advanced This intensive course is designed to expand knowledge of ACT! 3.0, Symantec's business contact manager for the Windows environment. This entirely 'hands on' course will give readers a good understanding of recording their contacts, maintaining a contact history, communicating via a range of media, scheduling their activities and producing reports. more...
Symantec ACT! 2000 Introduction This course is designed to give an introduction to ACT! 2000, Symantec's business contact manager for the Windows environment. This course will give readers a good understanding of recording their contacts, maintaining a contact history, communicating via a range of media, scheduling their activities and producing reports. more...
Symantec ACT! 2000 Intermediate This course is designed to show readers more advanced features of the contact manager application, Symantec ACT! 2000. Readers will learn to use advanced search criteria, work with groups, use the forecasting and graphing features, customize reports and integrate ACT! with the web, email and Microsoft Outlook. more...
Symantec ACT! 2.0 to 3.0 Conversion This intensive course is designed to give existing ACT! Users familiar with the product in a Windows environment an introduction to Symantecs' new business contact manager for the Windows 95/98 environment ACT! Version 3.0. This entirely 'hands on' course will give readers a good understanding of recording their contacts, maintaining a contact history, communicating via a range of media, scheduling their activities and producing reports. more...
Searching the Internet - Tools & Techniques Search engines and directories are continuously mapping the information available on the Internet. Speciality search sites are being constructed that enable targeted searching. Search Robots , Intelligent Agents and Collaborative Filtering systems are being developed to facilitate efficient information searching. These search tools can be used to derive any information from the Internet, but for effective searching they require application of the right techniques. Course readers will learn the optimum use of search techniques and tools involving search engines, directories, discussion forums, robots, intelligent agents and collaborative filtering systems. The practical sessions will involve searching for actual information such as the location and details of businesses, products, more...
Scanning for DTP This course aims to assist users who wish to include scanned images in DTP documents, by explaining the various parameters which effect image quality, giving guidance on setting up the scanner and monitoring the accuracy of results, and enhancing the raw materials with imaging processing software. more...
QuarkXpress 4.0 for Windows and the Macintosh Introduction This course is designed to provide readers with a knowledge of the fundamentals of QuarkXpress and all the key skills necessary to achieve professional-looking results with ease. Readers will learn how to combine text, pictures and other graphic elements with in different page formats for both one-off or regular production. In addition, readers will learn how to prepare files for output to a printer or disk. The course is structured around a series of specially prepared exercises addressing different aspects of the software and are designed to build user confidence. more...
QuarkXpress 3.3 for Windows and the Macintosh Introduction This course is designed to provide delegates with a knowledge of the fundamentals of QuarkXpress and all the key skills necessary to achieve professional-looking results with ease. Readers will learn how to combine text, pictures and other graphic elements with in different page formats for both one-off or regular production. In addition, readers will learn how to prepare files for output to a printer or disk. The course is structured around a series of specially prepared exercises addressing different aspects of the software and are designed to build reader confidence. more...
PC Support Basics This course aims to provide those new to personal computers support with the confidence to engage with current technology. Readers will examine the hardware and learn how the different components of Screen, Keyboard, Printer and System Box work together. They will be introduced to both systems software - MS DOS and Windows 3.x environments and networking basics. more...
Oracle Developer 2000 Reports 2.5 The course covers the reports environment of Oracle Reports, a portable, non-procedural development tool for quickly and easily producing reports which can be displayed on a screen, printed, or ported to other applications. It is highly interactive and consists of theory coupled with plenty of hands on practical sessions. On completion of the course, readers will have a good understanding of the Oracle Reports 2.5 environment and will be able to generate all levels of Reports from the Oracle database. more...
Oracle Developer 2000 Forms 4.5 The course covers the design interface, object navigation and processing, library package integration and external forms interfaces. It consists of theory coupled with plenty of hands on practical sessions. On completion of the course, readers will have a good understanding of the Oracle Forms 4.5/5.X environment and will be able to generate all levels of Forms to access the Oracle database. more...
Novell Netware 5.0 Systems Administration This course identifies the fundamentals of network management and covers the use of NetWare utilities to set up and manage users and other network resources. At the end of the course delegates will be able to manage a NetWare 5.0 network with confidence. more...
Novell Netware 4.11 Advanced Systems Administration This course provides readers with the opportunity to learn the advanced aspects of NetWare 4.11 security concepts, troubleshooting and performance tuning. At the end of the course readers will be able to optimise and troubleshoot complex NetWare 4.11 networks with confidence. more...
Novell Netware 4.1 Systems Administration This intensive course introduces the readers to good practices in the systems management of a Novell network. On completion of the course readers will be able to: identify the major components that comprise a Novell network, confidently perform the role of Systems Administrator, be aware of the everyday problems encountered running a network and how to tackle them. more...
Novell GroupWise 5.5 Introduction Novell GroupWise 5.5 is the integrated E-Mail, calendar, scheduling and task manager with Web access from Novell designed to help people work together. This course is designed to get the new user proficient in using the features and facilities offered by this software. In this course, you will learn how to use all these facilities and to integrate GroupWise 5.5 into your working environment. more...
Novell GroupWise 5.2 Introduction Novell GroupWise 5.2 is the integrated e-mail, calendar, scheduling and task manager with web access from Novell designed to help people work together. This course is designed to get the new user proficient in using the features and facilities offered by this software. more...
Netscape Navigator 4.0 Internet Introduction This course provides readers with a method of accessing this information and making best use of the tools at their disposal. Readers will be introduced to the concept of the Internet, often referred to simply as " Web, and gain a broad understanding of how The Web works. They will become proficient at using the Netscape Navigator Web browser, learning how to search for, find and access information on the Web using a variety of different software tools. They will be able to communicate information with others by means of E-mail and Newsgroups. the more...
Mail for Windows User Introduction On completion of this course, readers will understand the terminology of electronic mail and networking concepts; be able to access Mail and use the features and facilities of the package including sharing data between individual or groups; and appreciate how Mail can improve their communications productivity. more...
Macromedia Dreamweaver 4.0 for Windows Introduction Macromedia Dreamweaver is a fully-featured web page design application, making the process of planning, creating and managing a website fast and easy. This introductory course will show readers basic web page and site design features in Dreamweaver. On completion of the course, readers will be able to create and publish a small website, with pages incorporating formatted text, graphics, links, tables and frames. more...
JavaScript Programming This training course aims to teach the reader the fundamentals of JavaScript. This course covers topics such as - variables and operators, control statements, functions, objects, frames, forms, dates, math and an introduction to cross-browser compatibility. more...
Introduction to the PC and Windows 95 This course shows readers the basic functions required to operate a personal computer running MS Windows 95. Readers will learn to operate the Desktop, organise files and folders, customise Windows, use basic text and graphics editors and print documents. more...
Introduction to the PC and Windows 3.x This course shows readers the basic functions required to operate a personal computer running MS Windows 3.x. Readers will learn to operate the Desktop, organise files and folders, customise Windows, use basic text and graphics editors and print documents. more...
Introduction to Java Programming The aims of this Java training courses is to understand the role that Java plays on the Internet; describe the benefits and methodology of object-oriented programming; use the Java Development Kit and Symantec Caf to develop Java programs; develop a Java applet to run from a Web page; use the on-line documentation and debugging tools that are available for Java; embellish a Java applet with graphics and sound; create an interactive Java applet; create a graphical user interface with Java; handle run-time exceptions. more...
Introduction to ARCserve 6.1 for NetWare ArcServe is an industry standard software product that supports the back up and restoration of data to and from a Novell NetWare based network. This course is designed to familiarise readers with the scope and structure of the ArcServe product and to provide the basic skills to perform backups and restores to a NetWare based network. At the end of the course readers will have a good understanding of the basic administration of an ArcServe. more...
Informix SQL Advanced This course will provide the reader with the knowledge to control database security and integrity, perform advanced database queries, optimise query efficiently and control the database within the UNIX environment more...
HTML 4.0 Introduction To create, format and publish a small website using HTML 4.0. You will learn to create web pages incorporating formatted text, images, hyperlinks and tables. You will also learn the basics of publishing and registering your site on the World Wide Web. more...
Goldmine 4.0 User Introduction This intensive course is designed to give an introduction to Goldmine 4.0, a powerful business contact manager for a workgroup environment. This course will give readers a good understanding of recording their contacts, maintaining a contact history, communicating via a range of media and scheduling activities. more...
CorelDraw 9.0 Introduction This course involves hands-on exercises with a series of specially prepared examples to help the readers be more confident working with the main CorelDraw 9.0 tool set. The course also allows readers to explore areas of individual interest within the framework of a structured course. more...
CorelDraw 8.0 Introduction This course involves hands-on exercises with a series of specially prepared examples to help the readers be more confident working with the main CorelDraw 8.0 tool set. The course also allows readers to explore areas of individual interest within the framework of a structured course. more...
Corel WordPerfect 8.0 Introduction This course is designed to give an introduction to Corel's latest industry leading word processor WordPerfect 8.0 for Windows 95/98. As part of the Corel stable of products this word processor provides all the features of the current best selling WP packages with the style of easy-to-use Windows 95/98 interface. This entirely 'hands on' course will give readers a good basic understanding of text production, editing and printing including mailmerge, style sheets and tables. more...
Corel WordPerfect 8.0 Intermediate This intensive course is designed to give existing Corel WordPerfect 8.0 users additional skills and knowledge, enabling them to use the many features and functions of this software to make them more efficient and effective when word processing with Corel WordPerfect 8.0. This entirely 'hands on' course will give readers a good understanding of text production, including layout, styles, templates, tables and mailmerge. more...
Corel Ventura 8.0 Introduction Desktop publishing software brings print production into the office. It allows the user to carry out most of the stages traditionally involved in the production of a printed document, from compiling the copy to printing the page, on a single computer system. Readers will be introduced to the vast range of control over the finest details of text and page provided by this most sophisticated DTP program. more...
Corel Ventura 7.0 Introduction Desktop publishing software brings print production into the office. It allows the user to carry out most of the stages traditionally involved in the production of a printed document, from compiling the copy to printing the page, on a single computer system. Readers will be introduced to the vast range of control over the finest details of text and page provided by this most sophisticated DTP program. more...
Corel Quattro Pro 8.0 Introduction This intensive course is designed to give an introduction to Corel's latest powerful integrated spreadsheet product. The course is entirely 'hands on' and readers will gain a good basic understanding of how to create and manage spreadsheets, graphics and datalists. more...
Corel Paradox 8.0 Introduction This course is designed to teach the basic skills required to start using Paradox 8.0 to a level of competence sufficient for readers to produce their own database application; to be able to view data, query files and produce simple reports. An introduction to database theory and practice, plus hints and tips on good database design techniques is also given. more...
Corel Paradox 8.0 Advanced The course is designed to introduce existing Paradox 8.0 users to some of the more advanced features and facilities of this software; to encourage confidence, control and creative use of Paradox by taking a structured look at some of the more advanced functions; to help users plan and develop their applications systematically, efficiently and economically; to promote good design and development techniques. Hands-on, there will be time to practice all the techniques taught and discuss how best to apply them to your database solutions. more...
Borland Paradox 7.0 Advanced The course is designed to introduce existing Paradox for Windows 95 users to some of the more advanced features and facilities of this software; to encourage confidence, control and creative use of Paradox by taking a structured look at some of the more advanced functions; to help users plan and develop their applications systematically, efficiently and economically; to promote good design and development techniques. Hands-on, there will be time to practice all the techniques taught and discuss how best to apply them to your database solutions. more...
Aldus PageMaker 5.0 Introduction This course is designed to provide readers with the basics of using Aldus PageMaker in order to give text a professionally typeset appearance. Participants will learn how to combine text with pictures, drawings and other graphics on the screen and then to re-arrange the format to achieve the look required before sending it to the output device or to the printer. There is ample opportunity to learn through practical experience. The course involves hands-on work with a series of specially prepared examples designed to help those involved to become confident in working with Aldus PageMaker. more...
Adobe Photoshop 6.0 Fundamentals At the end of the course, readers will be able to understand the components of Adobe Photoshop software, control graphic output quality, create and maintain graphics, work with layers and create special effects to make good graphics and correct mistakes or imperfections. more...
Adobe Photoshop 6.0 Introduction This course is designed to provide readers with knowledge of the fundamentals of Adobe Photoshop all the key skills necessary to achieve professional-looking results for press or web with ease. Readers will learn to save pictures in different formats, select and transform areas of an image, apply special effects and work with layers. more...
Adobe Photoshop 4.0 for Mac and PC Introduction This course is designed to provide readers with a knowledge of the fundamentals of Adobe PhotoShop all the key skills necessary to achieve professional-looking results with ease. Readers will learn how to manipulate pictures and other graphic elements with in different page formats for both one-off or regular production. more...
Adobe Acrobat v5 Introduction At the end of the course, readers will be able to - understand the components of Adobe Acrobat (version 5) software, control PDF output quality, create PDFs from a variety of software applications (including Microsoft Office), use all the tool features in Acrobat to enhance documents, convert text PDFs for use in Word and other word processing applications and merge large documents together and make user friendly for browsing. more...
C# Programming At the end of this course, you will have learned the fundamental skills that are required to design and develop object-oriented applications for the Web and Microsoft Windows by using Microsoft Visual C# .NET and the Microsoft Visual Studio .NET development environment. This course provides an alternative entry point for less experienced programmers who are not familiar with object-oriented design and programming with Windows or the Web. more...
Adobe Acrobat v4 Introduction At the end of the course, readers will be able to - understand the components of Adobe Acrobat (version 4) software, control PDF output quality, create PDFs from a variety of software applications (including Microsoft Office), use all the tool features in Acrobat to enhance documents, convert text PDFs for use in Word and other word processing applications and merge large documents together and make user friendly for browsing. more...
JSP Programming This course is essential for those who are interested in extending the functionality of a web server e.g. to generate dynamic content. It is also helpful for CGI programmers, Server-Side JavaScript programmers and Java applet programmers. more...
Programming with ASP After this course you should be able to: Use Active Server Pages to generate HTML, Use VBScript constructs to write ASP scripts, Interact with web users through HTML forms, Use various ASP components like Request, Server, Session, Connection, RecordSet and Command objects, Use session variables and cookies to store persistent information across user sessions, Access and update database information from ASP scripts, Use ActiveX controls to add dynamic behavior to a web site more...
Training Course Development This course will draw upon real examples taken from training sessions. In addition, each reader will need have a course or section of a course that they are being asked to develop. more...
Train the Trainer Professional trainers produce professional results. This course will provide readers with a solid foundation of skills and knowledge of process of learning, the role of the individual trainer and issues of importance when working with groups. more...
Train the IT Trainer Advanced Workshop This course is intended to assist existing trainers in improving their training techniques and approaches with a focus on the behavioral aspects of delegates. This highly participative course will draw upon real examples taken from readers' own experiences in training sessions. Questionnaires; models; discussions and role-play activities will be used. more...
Train the IT Trainer Business strategies and IT systems which underpin them are severely limited if users are unable to fulfill their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place. The aim of this focused course is to prepare the IT trainer for these special circumstances. more...
Team Building Techniques To introduce readers to the activities and techniques that make for effective team building. This will focus on individual actions and team actions that help build effective teams. more...
Stress Management We are all aware of the dangers of stress in our lives, however, how many of us know the signs and symptoms in ourselves, and ways to prevent stress taking over our condition? It is important not only to recognize stress symptoms, but to know how to counteract the signs and regain balance in our lives. This course has been designed to help readers to recognize stress, recognize how we place pressure on ourselves and how to prevent this from becoming destructive. more...
Stress Awareness This course will help readers to understand the nature of 'stress', how it impacts us mentally and physically and how we can manage it for our benefit. more...
Recruitment and Interviewing Skills Successful managers and team leaders need the skills to find and recruit the best candidates for their team. The course is a two day event which involves readers working on processes and procedures that result in successful selection and recruitment decisions through the use of group and individual activities, exercises, formal inputs etc. more...
Presentation Techniques for Impact 90% of business presentations are done for a purpose over and above information giving - they are done to make the audience take some specific action. With this in mind, this course takes a different approach to presentations skills training that focuses upon the actions that the presenter wishes the audience to take after the presentation. more...
Personal Influencing Techniques To introduce readers to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential. more...
Negotiation Skills Too often a group will meet to negotiate an arrangement and fail to come to a reasonable position - entrenched positions will stop useful negotiation and poor use of interpersonal skills leads to " off positions and win-lose type situations. Aggressive behavior wins out and the result is not implemented. Win-lose can lead to a future of even less useful meetings. This Course offers the opportunity to learn to negotiate to a position of success. stand more...
Management of Change Individuals are suspicious of change since it inevitably involves different actions and practices than those which they are currently familiar with and used to. Change is a black box that needs to be unlocked with care! The course involves readers working on their own specific change events and creating plans and procedures which will help smooth their change processes through group and individual feedback, exercises, formal inputs etc. more...
Leadership Skills To consider the principles of leadership and practice the personal skills involved in effective team leadership. more...
Investment Appraisal This course is intended for managers who are having to justify capital expenditures and need to know something of the methodologies and theory behind justifying major pieces of expenditure. The course involves readers working on processes and procedures that result in successful investment appraisal through the use of group and individual activities, exercises, formal inputs etc. more...
Help Desk Analyst This course will prepare readers for the Help Desk Institute's " Help Desk Analyst certification. Readers will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and management concepts. The material in this course will help you to learn the HDI Certified Help Desk Analyst Examination Objectives ( Exam Code: HD0-100 / Version: 1.0 / Release Date: October 2000). Certified more...
Finance for Non-Financial Managers To discuss, understand and practice some of the financial skills needed by all managers and specifically budget-holders, to operate in today's working environment. more...
Facilitation Skills for IT Staff To provide individuals with the skills needed to facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or run meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end users and IT people are meeting to discuss major projects. The course involves readers working on processes and procedures that result in successful meeting facilitation through the use of group and individual activities, exercises, formal inputs etc. more...
Customer Care for IT Telephone Support Staff Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their fundamental concern has neither been unearthed nor, therefore, dealt with. This course will enable readers to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will more...
Creative Thinking Techniques Sometimes our thinking gets stuck and we need to find unusual and different ways of getting round a problem. This course provides some those techniques. A number of different techniques are introduced and practiced during the day. It is common for individuals to like and enjoy some of the techniques and find others difficult. The purpose of the course is to provide a wide choice of options. more...
Counselling Techniques Managers these days sometimes find themselves in a situation where counseling skills are required. A manager needs to recognise the difference between coaching and counseling in order to change approach and enable the member of staff to sort out their problems. This course aims to introduce the concept of Counseling and develop some of the skills needed for successful Counseling. more...
Assertiveness Skills The Oxford English dictionary defines 'assert' as: 'maintain, declare one's claim to rights' and 'assert oneself' as: 'insists on one's rights'. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one's rights. This training course involves readers in realising their own rights and the right of others in the workplace. Practical activities allow readers to practice expressing their views, opinions and ideas and to listen the views, opinions and ideas of others. Readers will also learn to recognise differences and when not to be assertive. more...
Appraisal Techniques In order to be sure that the needs and overall goals of the organisation are being met, Managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff's performance, given them feedback on their overall performance and discover each individual's aspirations. more...
Lotus Organizer 97 Introduction Organizer 97 from Lotus Corporation provides users with the facilities to increase their effectiveness in managing their time, communication with others and managing personal contact information. On completion of the course the readers will understand the principles and terminology of an electronic personal information manager; be able to access Organizer and use the features and facilities of the package including sharing data between individuals or groups; and appreciate how Organizer can improve their communications productivity. more...
Lotus Organizer Millennium Edition Introduction Organizer Millennium Edition from Lotus Corporation provides users with the facilities to increase their effectiveness in managing their time, communication with others and managing personal contact information. On completion of the course the readers will understand the principles and terminology of an electronic personal information manager; be able to access Organizer and use the features and facilities of the package including sharing data between individuals or groups; and appreciate how Organizer can improve their communications productivity. more...
Lotus ccMail 7.0 Introduction This course introduces the readers to the basic features of Lotus cc: Mail 7.0 At the end of the course, users will be able to confidently send, receive and organise their electronic mail. more...
Lotus ccMail 8.0 Introduction This course introduces the readers to the basic features of Lotus cc: Mail 8.0 At the end of the course, users will be able to confidently send, receive and organise their electronic mail. more...
Lotus Freelance Graphics 96 Introduction Freelance for Windows is a business graphics program running under the Windows 95/98 environment which allows you to create diagrams, drawings, word and graphic charts (e.g. Bar and pie charts). Scanned images such as photographs can also be incorporated. This course will guide readers through Freelance Graphics and show how to create and use simple and complex graphics; how to import data from other software packages; and give hints and tips on good graphic presentation design techniques. more...
Lotus Freelance Graphics 97 Introduction Freelance 97 is a business graphics program running under the Windows 95/98 environment which allows you to create diagrams, drawings, word and graphic charts (e.g. Bar and pie charts). Scanned images, such as photographs, can also be incorporated. This course will guide readers through Freelance Graphics and show how to create and use simple and complex graphics; how to import data from other software packages; and give hints and tips on good graphic presentation design techniques. more...
Lotus Freelance Graphics Millennium Edition Introduction Lotus Freelance Graphics Millennium Edition is a business graphics program running under the Windows 95/98/NT environments which allows you to create diagrams, drawings, word and graphic charts (for example, bar and pie charts). This course will guide readers through Freelance Graphics and show how to create and use simple and complex graphics; how to import data from other software packages; and give hints and tips on good graphic presentation design techniques. more...
Lotus Approach 97 Introduction Approach 97 for Windows 95/98 is a database from Lotus designed specifically for graphical Smartsuite products. This course is designed to teach the essential skills required to start using Approach to a level of competence sufficient for readers to produce their own database application; to be able to view data, query files and produce simple reports. An introduction to database theory and practice, plus hints and tips on good database design techniques are also given. more...
Lotus 1-2-3 Macros This course has been specially designed for users who want to make use of the more powerful facilities of Lotus for Windows, made available by the use of the MACRO programming language. Readers will be encouraged to approach the writing of macros using a structured modular technique. This method ensures that macros can be edited, amended and updated with the minimum of effort. more...
Lotus 1-2-3 R5.0 Macros This course has been specially designed for users who want to make use of the more powerful facilities of Lotus for Windows, made available by the use of the MACRO programming language. Readers will be encouraged to approach the writing of macros using a structured modular technique. This method ensures that macros can be edited, amended and updated with the minimum of effort. more...
Lotus 1-2-3 R97 Intermediate This intensive course is designed to give existing Lotus 1-2-3 R97 users additional skills and knowledge in the use of the many features and functions of the software, to improve efficiency and effectiveness when working with spreadsheets. This entirely 'hands on' course will give readers a good understanding of spreadsheet production, multiple worksheet working, creation & use of databases and spreadsheet presentation features more...
Lotus 1-2-3 R97 Introduction This intensive course is designed to give an introduction to this powerful integrated spreadsheet product from the Lotus Corporation. It is entirely 'hands on' and readers will gain a good basic understanding of how to create and manage spreadsheets, graphics and databases. more...
Lotus 1-2-3 R97 Essentials This intensive course is designed to give an introduction to this powerful integrated spreadsheet product from the Lotus Corporation. It is entirely 'hands on' and readers will gain a good basic understanding of how to create and manage spreadsheets, graphics and databases. more...
Lotus 1-2-3 Millennium Edition Introduction This intensive course is designed to give an introduction to this powerful integrated product from the Lotus Corporation, which has now been re-architectured as a 32-bit spreadsheet. It is entirely 'hands on' and readers will gain a good basic understanding of how to create and manage spreadsheets, graphics and databases. more...
Lotus Word Pro 97 Intermediate Lotus WordPro for Windows is a powerful word processor with WYSIWYG layout, and the formatting capabilities of a " publisher. This intensive course is designed to give existing WordPro 97 users the opportunity to gain knowledge and experience in using some of the productivity features of this software. It is entirely 'hands on' and will readers a good understanding of word processing in a Windows 95 environment. desktop more...
Lotus Word Pro 97 Introduction Lotus Word Pro for Windows is a powerful word processor with WYSIWYG layout, and the formatting capabilities of a " publisher. This intensive course is designed to give a good introduction to Word Pro 97 for Windows 95/98. It is entirely 'hands on' and will give readers a good understanding of word processing in a Windows 95/98 environment, including text production, editing, printing and formatting documents. desktop more...
Lotus Word Pro 97 Essentials Lotus Word Pro for Windows is a powerful word processor with WYSIWYG layout, and the formatting capabilities of a " publisher. This intensive course is designed to give a good introduction to Word Pro 97 for Windows 95/98. It is entirely 'hands on' and will give readers an understanding of the essentials of word processing in a Windows 95 environment, including text production, editing, printing and formatting documents. desktop more...
Lotus Word Pro Millennium Edition Introduction Lotus Word Pro Millennium Edition is a powerful word processor with WYSIWYG layout, and the formatting capabilities of a " publisher. This intensive course is designed to give a good introduction to Word Pro Millennium Edition. It is entirely 'hands on' and will give those attending a good understanding of word processing in a Windows environment, including text production, editing, printing and formatting documents. desktop more...
Lotus SmartSuite 97 Introduction Lotus Smartsuite 97 is a fully integrated set of tools containing a word processor, spreadsheet, database and presentation software- Word Pro, 1-2-3, Approach and Freelance Graphics. As all the components are from Lotus they each provide the same style of easy-to-use icons and menus as one another allowing you to switch between the different tools and combine information easily. This intensive, entirely practical course goes through all the basic functions of text production, spreadsheet and database preparation and presentation production. It also provides a practical example in working together with the major tools. more...
Lotus Notes 4.5 Application Developer This course enables readers to design a Notes application, creating main and response forms, views, folders, navigators, actions and hotspots: apply @functions in field, view columns, windows titles and selection formulas: design help documents: implement security and maintain the database design. more...
Lotus Domino Server 4.5 Powered by Notes Systems Administrator This course enables readers to plan a Notes environment; administer a multiserver Notes domain with multiple Notes named networks; understand and setup pass through servers: understand the name and address book - creating group, person, server, connection, and program documents; and to understand and administer replication and mail routing. more...
Lotus Notes 4.5 Advanced User This course is an advanced presentation of some of the more technical user features of Lotus Notes. Users who appreciate a challenging experience will enjoy venturing into Notes database design and automation features. Readers will learn to use and create queries, full text indexes, agents and SmartIcons. To import & export data, link & embed objects and write basic formulas, plus understand Notes @ functions, advanced replication and using Notes on the Web. more...
Lotus Notes 4.5 Mail, Calendar & Schedule User Introduction This course introduces the readers to the basic features of Lotus Notes Mail. At the end of the course, users will be able to confidently send, reply to and forward mail, create draft mail and stationery, change letterheads, create folders to store mail, create and manage tasks, send bookmarks and phone messages, create private groups, archive mail messages, use the out of office agent and customise mail preferences. more...
Lotus Notes 4.5 Basic User Lotus Notes is the industry leading groupware product facilitating data sharing and communications between staff intra and inter-office on a local and international basis. This course will provide the readers with the basic skills and knowledge necessary to get started using the essential features of Notes to benefit from this powerful workplace tool. more...
Lotus Domino Server 4.6 Powered by Notes Systems Administrator This course enables readers to plan a Notes environment; administer a multi-server Notes domain with multiple Notes named networks; understand and setup pass through servers: understand the name and address book - creating group, person, server, connection, and program documents; and to understand and administer replication and mail routing. more...
Lotus Notes 4.6 Advanced User This course is an advanced presentation of some of the more technical user features of Lotus Notes. Users who appreciate a challenging experience will enjoy venturing into Notes database design and automation features. Readers will learn to use and create queries, full text indexes, agents and SmartIcons. To import & export data, link & embed objects and write basic formulas, plus understand Notes @ functions, advanced replication and using Notes on the Web. more...
Lotus Notes 4.6 Mail, Calendar & Schedule User Introduction This course introduces the readers to the basic features of Lotus Notes Mail. At the end of the course, users will be able to confidently send, reply to and forward mail, create draft mail and stationery, change letterheads, create folders to store mail, create and manage tasks, send bookmarks and phone messages, create private groups, archive mail messages, use the out of office agent and customise mail preferences. more...
Lotus Notes 4.6 Basic User Lotus Notes is the industry leading groupware product facilitating data sharing and communications between staff intra and inter-office on a local and international basis. This course will provide the readers with the basic skills and knowledge necessary to get started using the essential features of Notes to benefit from this powerful workplace tool. more...
Lotus Notes 5.0 Advanced User This course is an advanced course of some of the more technical user features of Lotus Notes. Users who appreciate a challenging experience will enjoy venturing into Notes database design and automation features. Readers will learn to use remote working, database replication, mail rules and agents. The |