Serebra Learning Corporation
Data Modeling: Create Basic Models This is the first course in a two-part series which covers Data Modeling. You will begin by learning a top-down systematic approach to database development using entity-relationship models and normalization. Then you will use this approach to identify and define business information requirements both in the course and within your work environment. This course can be used as part of Oracle's integrated curriculum. It is designed to act as an alternative prerequisite to a large number of ILT courses in related curricula areas such as Server Developer/2000 and Designer/2000. more...
HIPAA Privacy and Affiliated Agents In a HIPAA Privacy and Business Associatesa you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA as well as the concepts of administrative simplification covered entities and how HIPAA training impacts preferred partner companies and repricing organizations as well as other business associates. more...
HIPAA Privacy and Insurers In a HIPAA Privacy and Insurersa you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA as well as the concepts of administrative simplification covered entities and how HIPAA training impacts the insurance industry and its workforce. more...
HIPAA Privacy and Healthcare Employees In a HIPAA Privacy and Health Care Employeesa you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA as well as the concepts of administrative simplification covered entities and how HIPAA training impacts the health care workforce and those in their care. more...
Budgeting: Capital Budgeting Budgeting: Capital Budgeting gives the student an overview of capital budgeting basics methods for discounting cash flows and how discount rates are determined. This program includes a process for assembling a capital budget and one for justifying a capital budget. Additionally the program outlines how capital budgets are evaluated and approved. more...
Budgeting: Operating and Manufacturing Budgets Budgeting: Operating and Manufacturing Budgets gives the student an overview of operating and manufacturing budgets variance analysis and forecasting. The program covers terms and practices unique to operating and manufacturing budgets as well as methods for creating operating and manufacturing budgets. Additionally the program covers several options for devising an action plan to solve a problem identified during variance analysis. more...
Budgeting: Creating and Analyzing a Budget Budgeting: Creating and Analyzing a Budget gives the student an overview of the purpose of budgeting the types of budgets and the elements of a successful budget. The program includes a process for creating a budget ways to analyze and compare budgets and important guidelines to apply during the budgeting process. more...
Financial Statements: Analyzing Cash Flows Financial Statements: Analyzing Cash Flows offers the student an overview of accounting methods the statement of cash flows stock and financial ratios. The program details how accounting methods affect financial statements who looks at your financial statements and for what reasons and how financing instruments affect financial statements. It also covers the methods used for and activities reported in the statement of cash flows and types and characteristics of stock. In addition it outlines the purposes and types of profitability liquidity and solvency ratios. more...
Financial Statements: Financial Statements Analysis Financial Statements: Financial Statements Analysis offers the student an overview of financial statements budgets and ratio analysis. The program details how to create a balance sheet and income statement the purpose of these financial statements the role of budgeting in accounting how to combat budgeting variances and the different methods of analyzing financial statements. more...
Business Accounting: Accounting for Stockholders' Equity Business Accounting: Accounting for Stockholders' Equity offers the student an overview of the information contained in a company's statement of stockholders' equity and in the stockholders' equity portion of the balance sheet. The program details components of stockholders' equity stock transactions and financial analysis ratios used to evaluate a company's long-term solvency. more...
Business Accounting: Accounting for Liabilities Business Accounting: Accounting for Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities how to manage those liabilities and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements as well as how to calculate the present value future value interest rate and maturity date on various types of cash flows. more...
Business Accounting: Accounting for Assets Business Accounting: Accounting for Assets offers the student an overview of the types of assets an organization may encounter as well as how to manage those assets. The program details the characteristics of current assets long-term assets intangible assets and natural resources. more...
Business Finance: Time Value of Money Business Finance: Time Value of Money offers the student an overview of the information required to calculate the future and present values of individual cash flows ordinary annuities annuities due perpetuities and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates establish an amortization table and calculate payments on amortized loans. more...
Business Finance: Risk Analysis Business Finance: Risk Analysis offers the student an overview of the information required to identify calculate and assess both individual investments and investment portfolios. The program details types of risks associated with investments gives equations used to calculate risk and provides information about how to assess the results of the equations. more...
The Professional Teller: A Day in the Life of a Teller The Professional Teller: A Day in the Life of a Teller reinforces in the student the skills and knowledge developed and learned in the previous programs of the series. The student will learn the customer service process and how to deal with an angry customer. The student will also learn the check cashing process, how to recognize the various types of endorsements, what represents an acceptable form of identification, and how to check for identification. Additionally, the student will learn the steps of deposit withdrawal, and balancing processes, and ways to a balance difference. Finally, the student will learn important security precautions, how federal regulations affect him or her on a daily basis, and his or her responsibilities under specific federal regulations. more...
The Professional Teller: Observing Government Regulations The Professional Teller: Observing Government Regulations offers the student an overview of the Expedited Funds Availability Act, or Regulation CC, and how it applies to daily situations. The program also covers funds availability schedules used by financial institutions and what circumstances allow the delaying of availability of funds. In addition, the program teaches the student about the Community Reinvestment Act, or Regulation BB, and the Truth in Savings Act, or Regulation DD, as well as their applications. Finally, the program covers the Bank Secrecy Act and how it is applied to money laundering, when the student should file a Currency Transaction Report, and when to apply the $3,000 rule. more...
The Professional Teller: Following Security Procedures The Professional Teller: Following Security Procedures offers the student an overview of internal and external security measure that banks take, what procedures the student should follow to ensure bank security, and what actions the student should take in response to angry or violent customers and/or suspicious activity. The program also covers the common types of crimes committed against banks, including robbery, kidnapping, and bomb threats, as well as appropriate reactions to such situations. In addition, the program teaches the student how to identify common forms of forgery and counterfeiting, what items are typically forged and counterfeited, and the preventative actions the student should take. more...
The Professional Teller: Balancing Your Transactions In The Professional Teller: Balancing Your Transactions, you will learn how debits and credits are used, what qualifies as a debit or credit item, and the debit-credit principle. You will also learn how to use cash-in and -out checks, how to apply the balancing equation, and some common errors tellers make that cause balancing errors. Additionally, you will learn how to find these errors, three techniques to avoid these errors, and how to effectively organize your workstation and cash drawer. more...
The Professional Teller: Handling Customer Accounts The Professional Teller: Handling Customer Accounts the student will learn how to recognize the different types of account ownership, how account ownership can be reassigned, and who must sign for any transactions on any given account. The student will also learn how to differentiate between checking and savings accounts, the four types of deposits you will receive, and the steps you should take when receiving a deposit. Additionally, the student will learn how to minimize the possibility of loss on a check, the factors you should consider before processing a withdrawal, and the steps to follow when processing a withdrawal. more...
The Professional Teller: Identifying Negotiable Instruments The Professional Teller: Identifying Negotiable Instruments gives the student an understanding of the various types of negotiable instruments, how to recognize negotiable instruments, and the six items that every negotiable instrument must have. The student will also learn how to apply this knowledge when cashing and depositing negotiable instruments, such as checks, for customers. Additionally, the student will learn how to recognize the various types of endorsements, what represents an acceptable form of identification, and how to check for identification. Finally, the student will learn the various check cashing situations you, as a teller, will encounter, the check cashing process, and some precautions you should take when cashing checks. more...
The Professional Teller: Working with Money The Professional Teller: Working with Money offers the student an overview of the various features of money, the different forms of currency, and how money is packaged. The program also covers how to handle money by using the processes for paying and receiving cash. In addition, the program instructs the student how to organize and secure a drawer, as well as how to distinguish between real and counterfeit money. more...
The Professional Teller: Providing Customer Service The Professional Teller: Providing Customer Service offers the student an overview of the customer service process and how it affects relationships with customers. The program also covers how to understand the needs of angry customers, as well as how to serve them using a process designed specifically for serving angry customers. In addition, the program instructs the student how to use verbal and nonverbal communication in order to calm angry customers. more...
Human Resource Law: Understanding Privacy Rights In " Human Resource Law: Understanding Privacy Rights " you will learn the laws that apply to employee and privacy rights in the workplace and how those laws might impact your company policies regarding searches seizures monitoring and e-communications. You will also learn how as an employer you can protect employees' rights how to conduct lawful e-communications and how to minimize your organization's liability. more...
Human Resource Law: Fair Labour Standards Act In Human Resource Law: Fair Labor Standards Act you will learn the provisions of the Fair Labor Standards Act ( FLSA) including which employers must comply with the law and which employees could be exempt from FLSA provisions. You will also learn the employee rights protected by FLSA how the FLSA is enforced and how employers can prevent employee claims. more...
Human Resource Law: Family and Medical Leave Act In Human Resource Law: Family and Medical Leave Act you will learn the provisions of the Family and Medical Leave Act (FMLA) and how to administer FMLA leave. You will learn which events qualify an employee for FMLA leave and the actions employers should avoid taking when protecting an employee's rights to FMLA leave. In addition you will learn job restoration rules how the FMLA is enforced and how organizations can comply with the law's provisions. more...
Human Resource Law: Equal Employment Opportunity Law Human Resource Law: Equal Employment Opportunity Law defines the Equal Employment Opportunity ( EEO) laws that affect all aspects of employment. This program details how EEO laws are enforced and provides guidelines to comply with EEO regulations. In addition this program addresses employer defenses to discrimination claims grounds for employee cases and the Equal Employment Opportunity Commission (EEOC) complaint procedure. This program also explains the mediation process outcomes to EEOC findings court-ordered remedies and guidelines to prevent discrimination claims. more...
Human Resource Law: Americans with Disabilities Act Human Resource Law: Americans with Disabilities Act provides in depth information about the Americans with Disabilities Act. This program instructs employers on the specifics of the law and the complications involved in determining which employees qualify for ADA protection. In addition this program provides defenses to discrimination claims an explanation of reasonable accommodation and undue hardship and ways for employers avoid or minimize the incidence of employee claims. more...
Human Resource Law: Management's Role Human Resource Law: Management's Role provides a general overview of law affecting the workplace. These legal issues include wrongful discharge wage and hour laws and anti-discrimination statutes. In addition this program provides ways employers can minimize employee complaints and methods employers can use to handle document and seek legal counsel for claims. more...
Sexual Harassment: Resolving Sexual Harassment Claims Sexual Harassment: Resolving Sexual Harassment Claims offers the student an overview of the elements needed in a system for resolving sexual harassment claims. The program details how to select and prepare investigators as well as how to plan and conduct an investigation. In addition the program teaches the learner how to evaluate the evidence gathered in an investigation and how to implement corrective action. more...
Sexual Harassment: Preventing Sexual Harassment Claims Sexual Harassment: Preventing Sexual Harassment Claims offers the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy what criteria should be included in an effective policy and how to implement the policy. In addition the program teaches the learner strategies for preventing sexual harassment including establishing managerial responsibility and gathering employee feedback. more...
Sexual Harassment: What Employees Should Know Sexual Harassment: What Employees Should Know offers the student an overview of what sexual harassment is and how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition the program teaches the learner actions to prevent or stop sexual harassment. more...
360-Degree Feedback: Implementing a 360-Degree Program 360-Degree Feedback Programs: Implementing a 360-Degree Program covers the 360-degree feedback process and explains how to develop a feedback questionnaire choose a collection method and select raters for 360-degree feedback. It also covers how to create training programs for providing and receiving feedback as well as how to analyze 360-degree feedback results develop an improvement plan and present 360-degree feedback results. more...
360-Degree Feedback: Experiencing 360-Degree Feedback 360-Degree Feedback: Experiencing 360-Degree Feedback covers how organizations use 360-degree feedback the benefits of using 360-degree feedback and the different methods for collecting 360-degree feedback. The program also covers the criteria for selecting raters the types of rating biases and guidelines for rating an employee's performance. Additionally it covers the type of information provided in 360-degree feedback guidelines for communicating disagreement about the feedback and steps for developing an improvement plan. more...
Recruiting and Retention: Staffing Your Organization Recruiting and Retention: Staffing Your Organization offers the student an overview the benefits of forecasting human resource needs and using a job analysis to create a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates decides on a job source and advertises job openings. In addition the program defines and outlines ways to comply with the many employment laws impacting the entire employment process. more...
Workplace Aggression: Taking a Proactive Approach In Workplace Aggression: Taking a Proactive Approach participants will learn how their organization can proactively approach workplace aggression. They will learn how to identify improvements their organization can make to address workplace aggression and how to establish a workplace aggression policy. In addition they will learn how to use preventive hiring techniques to eliminate workplace aggression and how to discipline and dismiss employees who behave aggressively. more...
Workplace Aggression: Defusing Aggressive Situations In Workplace Aggression: Defusing Aggressive Situations participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively as well as how to handle a situation that has become violent. In addition they will learn how to help employees adjust after a violent situation has occurred. more...
Workplace Aggression: Recognizing Aggressive Behavior In Workplace Aggression: Recognizing Aggressive Behavior participants will learn why workplace aggression is an important issue that they must be able to identify in their workplace. They will learn what sources contribute to workplace aggression as well as the three stages of aggressive behavior. Upon completing this program participants will also be able to identify the nine profiles of aggressive employees and the kinds of organizations that foster aggressive behavior. more...
Exit Interviewing Skills The Termination Process Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a termination meeting, and conduct a termination meeting. And finally, the program provides a review of anti-discrimination laws and other laws with which frontline managers should be familiar. HR Managers and other managers in a company who are responsible for conducting exit interviews. more...
Exit Interviewing Skills Conducting an Exit Interview Exit Interviewing Skills: Conducting an Exit Interview covers how to follow the exit interview process, use descriptive statistics for analysis, and report exit interview results. The program covers how to calm upset employees, handle complaints, and prevent information distortion. It also covers how to use effective analysis tools, compile information for analysis, and follow up on problems. HR Managers and other managers in a company who are responsible for conducting exit interviews. more...
Exit Interviewing Skills Preparing for an Exit Interview Exit Interviewing: Preparing for an Exit Interview offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews, communication techniques, and guidelines to prevent information distortion. HR Managers and other managers in a company who are responsible for conducting exit interviews. more...
Interviewing Skills: Laws Governing the Interview Process In Interviewing Skills: Laws Governing the Interview Process participants are taught how to comply with laws regarding employee interviewing and selection including those treating equal employment opportunity pregnancy discrimination disabilities and immigration status. They explore the provisions guidelines and terms associated with each law and learn how to function within their parameters. more...
Interviewing Skills: Conducting an Interview In Interviewing Skills: Conducting an Interview participants are provided with step-by-step guidance for interviewing candidates researching their references evaluating candidates and choosing among them objectively and appropriately following up with both the chosen candidate as well as those not offered the position. Participants also learn how to handle difficult candidates. more...
Interviewing Skills: Preparing for an Interview In Interviewing Skills: Preparing for an Interview participants learn how to prepare themselves to interview a prospective employee. Participants learn to identify factors that are key to the prospective employee's success on the job including fit with your organization's culture and with the communication styles of co-workers. As a result they enter the interview process with data-gathering strategies that will help them and their colleagues to make well-informed hiring decisions. more...
Diversity: What Managers Should Know In Diversity: What Managers Should Know, participants acquire the knowledge and skills to welcome and manage a diverse workforce. Participants review what diversity is and how it influences relationships between co-workers. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to maximize the advantages of workplace diversity. more...
Essentials of Business Law: Cyberlaw Essentials of Business Law: Cyberlaw offers the student an overview of the essentials of cyberspace including how to conduct business in cyberspace and how to handle employment in cyberspace. The program also outlines cyberspace offenses forms of advertising on the Internet Internet recruiting the use of e-money and telecommuting. more...
Essentials of Business Law: Employment Law Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships the duties of agents and principals and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues including actions that constitute wrongful discharge and a violation of employee rights. In addition the program covers anti-discrimination legislation and defines which actions violate these laws. The program also includes ways for employers to deal with claims of discrimination as well as methods to prevent discriminatory actions from occurring. more...
Essentials of Business Law: Contract Law Essentials of Business Law: Contract Law offers the student an overview of contract law essentials. This program identifies the elements of contract formation classifications of contracts and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration validity illegality the statute of frauds third-party rights and breach of contract. The program details legal implications of and remedies to fraud and breach of contract. more...
Essentials of Business Law: The Legal Environment Essentials of Business Law: The Legal Environment offers the student an overview of the information needed to identify the functions classifications and sources of law. The program identifies the structure of the state and federal court system as well as trial procedures jurisdiction issues and alternative resolution methods. The program also details crimes and torts relating to businesses as well as tort duties vicarious and direct liabilities and the elements of an effective corporate compliance program. more...
International Business Essentials: Conducting Business in Europe International Business Essentials: Conducting Business in Europe offers students an understanding of how to conduct business successfully in Germany France and Great Britain. The program covers historical political and religious characteristics of these countries how to negotiate successfully in Europe how to successfully communicate and how to conduct effective meetings and presentations in each country. The program also covers how different cultural orientations may affect negotiations appropriate and inappropriate gestures and the kinds of information valued in meetings and presentations. more...
International Business Essentials: Succeeding as a Global Manager International Business Essentials: Succeeding as a Global Manager offers students an overall view of how to organize the global enterprise how to recognize global management success factors and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market how to accomplish successful internationalization and how to solve problems and motivate across cultures. Additionally students learn how managers can successfully conduct business in other cultures and businesses can be successful in the global marketplace. more...
International Business Essentials: The Global Business Environment International Business Essentials: The Global Business Environment gives students an overall view of how the global environment operates how culture affects international business and helps students become familiar with foreign exchange. The program covers various cultural orientations teaches students how to apply foreign exchange rate equations and offers cultural overviews of Africa Asia Europe the Middle East and the Americas. The program focuses on the importance of being culturally competent. Students also learn how to define the PPP theory how to identify guidelines for conducting business with people of different cultural orientations and how to adhere to the basic business practices protocol and behavior styles of other cultures. more...
Women in Leadership: Developing a Leadership Path In Women In Leadership: Developing a Leadership Path you will learn the steps for balancing your personal life and professional life such as how to match your responsibilities to your priorities. In addition you will learn the guidelines for relating to co-workers of the opposite gender as well as the guidelines for recovering from career derailment. more...
Women in Leadership: Becoming A Leader In Women In Leadership: Becoming A Leader you will learn how to use the basic leadership skills such as information management. In addition you will learn the steps you should follow for persuading others to follow your lead as well as the process for converting challengers to your leadership to supporters. more...
Women in Leadership: Leadership Roles and Styles In Women In Leadership: Leadership Roles and Styles you will learn about characteristics of the old and new constructs of leadership and business such as the role gender has played in shaping leadership. In addition you will learn the steps you should follow when addressing barriers to women's leadership as well as the process for encouraging leadership growth in others. more...
Succession Planning: Successors, Plan Evaluations, and Planning Tools In Succession Planning: Successors and Plan Evaluations and Planning Tools you will learn about utilizing the internal labour bank of an organization and you will learn guidelines for using promotion policy and internal development strategies. The course also focuses on evaluation of the Succession Plan how vital this is both for the success of the plan and encouraging strategic support for the plan. Guidelines on evaluation strategies are covered. The course closes with an overview of software tools available for Succession Planning. more...
Succession Planning: Setting up a Succession Planning Program Succession Planning: Setting Up a Succession Planning Program focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement policy and procedures identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan how to communicate and provide training in it. The second part of the course focuses on identifying key roles within your organization developing a talent bank and guidelines on employing individual develop plans. It gives coverage also to planning for future requirements. more...
Succession Planning: Elements and Approaches This course Succession Planning: Elements and Approaches places Succession Planning in the context of Human Resources practice in general and presents various definitions of Succession Planning. Its principal goal is to present the learner with the solid case for implementing a Succession Plan within their organization and the challenges to doing so. It covers the characteristics of effective Succession Planning programs and the phases in their implementation. Guidelines on selling your plan within your organization are also covered. more...
Executive Level Leadership: Change and the Executive Leader Executive Level Leadership: Change and the Executive Leader addresses the change process ways to identify resistance to change and how to overcome that resistance. In addition this program covers trust-building methods power-sharing techniques and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process. more...
Executive Level Leadership: Becoming an Executive Leader Executive Level Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition it emphasizes the importance of developing a personal leadership plan and how such a plan benefits an organization its leaders and individuals. more...
Motivation: Empowering to Increase Motivation In Motivation: Empowering to Increase Motivation you will learn about empowerment by seeing how it can be used to increase motivation. You will learn how empowerment affects the workplace how to overcome barriers that hinder empowerment and how an empowerment plan can be developed. You will also learn how to recognize empowerment the benefits of empowerment and how to prepare to empower employees. By learning how to decide who to empower how to manage empowered employees and what characteristics organizations should have to empower their employees you will be better prepared to empower your employees. more...
Motivation: Fostering Employee Motivation In Motivation: Fostering Employee Motivation you will learn how managers can successfully motivate employees by measuring and building the motivation levels of their employees how to determine motivational responsibility and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs how to build relationships that increase motivation and how to help employees increase their own motivation levels. more...
Managerial Leadership: Motivating Employees Managerial Leadership: Motivating Employees offers the student an overview of the various roles leaders have in organizations as well as how leaders can help employees discover and learn their roles in organizations. This program includes guidelines for helping employees align their goals with those of the organization for evaluating employees' performance and for motivating employees. In addition this program covers pitfalls of poor leadership and common sources of employee apathy. more...
Managerial Leadership: Leading Through Change Managerial Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes as well as guidelines for motivating employees through a change process and a process for solving problems encountered during change. In addition this program discusses the phases of workplace grief and common sources of stress during times of organizational change. more...
Managerial Leadership: Creating a Vision Managerial Leadership: Creating a Vision provides students an overview of organizational leadership and its role in guiding the organization toward vision fulfillment. The program highlights questions to ask when defining an organization's vision basic steps to complete when drafting a vision statement and guidelines for communicating the vision. In addition this program provides steps for setting goals that are aligned with an organization's vision. more...
Frontline Leadership: Knowledge in the Workplace Frontline Leadership: Knowledge in the Workplace emphasizes the importance of managing knowledge in the workplace conducting assessment interviews for employees utilizing employee knowledge and input and providing employees with opportunities for continuing education. The program also details the affects technology has on the exchange of knowledge and offers guidelines for using specific types of communication technology. more...
Frontline Leadership: Preparing to Lead Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify address and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior effective techniques to prevent difficult behavior in the workplace and proper communication methods to build better relationships with difficult employees. more...
Goal Setting Organizational Goal Setting In ''Goal Setting: Organizational Goal Setting,'' you will learn how to set goals with teams. You will also learn how to set goals for an organization through the use of organizational objectives, statements of values, and vision and mission statements. In addition, you will learn how to implement strategic goals in your workplace. The target audience for this program is administrators, managers, and supervisors. more...
Goal Setting Goal Setting Tools for Managers In ''Goal Setting: Goal Setting Tools for Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. The target audience for this program is administrators, managers, supervisors, and front-line staff. more...
Business Problem Solving: Problem Solving Teams In ''Business Problem Solving: Problem Solving Teams '' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit you will know your responsibilities as a team leader be able to conduct an effective team meeting motivate team members and communicate effectively. more...
Business Problem Solving: Critical Thinking and Information Analysis In Business Problem Solving: Critical Thinking and Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in this program you will be able to analyze the reasoning and conclusions of others perform both qualitative and quantitative analyses and develop your creative thinking. more...
Business Problem Solving: The Problem-Solving Process In Business Problem Solving: The Problem-Solving Process you will learn the three phases of the problem-solving process and how to complete each phase. The program also gives you several processes for generating solution options and a method for prioritizing problems. By applying the information in this program you will be able to identify a problem's root causes develop and implement an effective solution and track the success of your solution. more...
Business Problem Solving: Problem Solving Fundamentals In Business Problem Solving: Problem Solving Fundamentals you will learn about the need for problem solving the ineffective responses to problems and the elements of an effective solution. The program also provides a description of the skills that effective problem solvers possess. Additionally the program provides you with definitions and strategies for overcoming barriers to solving problems. By applying the information in this program you will be able to avoid inappropriate responses to problems identify types of problem solvers and overcome barriers to problem solving. more...
Strategic Decision Making: Advanced Decision Making In Strategic Decision Making: Advanced Decision Making you will learn how to use scenario planning to identify optimal decision outcomes and how to identify and manage linked decisions. You will also learn how your organization can benefit from employing strategic decision-making techniques. In addition you will learn how to use decision-making strategies to improve your negotiation skills. more...
Strategic Decision Making: Making the Right Decision Strategic Decision Making: Making the Right Decision offers the student an overview of how to generate options and select the best one. The program details how to develop numerous high-quality options as well as how to evaluate the options and make a final choice. In addition the program teaches the learner how to review and learn from his or her experience and the experiences of others. more...
Strategic Decision Making: Preparing to Make Decisions Strategic Decision Making: Preparing to Make Decisions offers the student an overview of how to plan frame and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. more...
Leadership Development: Motivation In Leadership Development: Motivation you will develop the skills needed to enhance employee and team motivation. Throughout the simulations you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles. more...
Leadership Development: Goal Setting In Leadership Development: Goal Setting you will develop an understanding of how to set specific and measurable goals. Using your goal setting skills you will have the opportunity to help employees manage goal achievement set goals to meet deadlines and identify strategic goals for the future. more...
Leadership Development: Delegation In Leadership Development: Delegation you will develop the skills needed to fulfill the role of a delegator and then use the delegation process to achieve organizational success. This program will help you use delegation to achieve greater results that will benefit everyone in your organization. more...
Business Etiquette: Business Functions and Travel Business Etiquette: Business Functions and Travel offers the student an overview of etiquette guidelines for business functions and meals. The program details how to dine with proper manners and use formal table settings appropriately. In addition the program teaches the learner how to be a courteous traveler and prepare for international business trips. more...
Business Etiquette: Office Protocol Business Etiquette: Office Protocol offers students an overview of how to build relationships and conduct themselves professionally. The program details how to create a professional appearance develop positive relationships with co-workers and practice cubicle and office etiquette. In addition the program teaches learners the appropriate use of the Internet at work as well as how to handle ethical dilemmas and personal issues. more...
Organizational Communication Managing Communication Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate effectively in the different environmental contexts and situations. Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work. more...
Organizational Communication Communicating in the Workplace Organizational Communication: Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate effectively using technology. Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work. more...
Organizational Communication The Fundamentals Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively, recognize appropriate situations for motivational methods, and develop leadership habits. Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work. more...
E-mail Etiquette: Writing Effective E-mail Messages E-mail Etiquette: Writing Effective E-mail Messages teaches students how to write effective e-mail messages. The program covers the differences between writing online and traditional paper-based writing how to achieve your e-mail message objectives the importance of using correct punctuation how to construct effective sentences and paragraphs and how to edit your e-mail messages. The program also focuses on the importance of using specific words to avoid vagueness and using active voice rather than passive. more...
E-mail Etiquette: Using E-mail to Communicate Successfully E-mail Etiquette: Using E-mail to Communicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message the benefits of considering your recipient how to manage e-mail volume and the importance of following netiquette guidelines. The program focuses on how to write an effective subject line the best way to relay information how to prepare for recipient reactions and how to use emoticons effectively. more...
E-mail Etiquette: E-mail in the Workplace E-mail Etiquette: E-mail in the Workplace gives students an overall view of how to use e-mail effectively. The program covers e-mail basics such as how to write effective messages e-policies and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail when to choose e-mail over other types of communication how to avoid writing inappropriate messages how and when to attach files and how to prevent your password from being stolen. more...
Emotional Intelligence: Emotional Intelligence for Executives Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions explains the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations including motivating resolving conflict and maximizing team and employee performance. Additionally the program provides guidelines for delegating effectively. more...
Communicating with Difficult People: Handling Difficult Co-Workers Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers cope with their difficult behavior and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type the appropriate techniques to use to cope with and manage difficult behavior and the steps that create the conflict resolution process. more...
Communicating with Difficult People: Working with Difficult Employees Communicating with Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify address and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior effective techniques to prevent difficult behavior in the workplace and proper communication methods to build better relationships with difficult employees. more...
Effective Presentations: Essentials of Persuasion In Effective Presentations: Essentials of Persuasion you will learn guidelines for ethical persuasion the goals of persuasion and how to encourage your audience to act in support of your policy. In addition you will learn how to organize a persuasive presentation how to enhance your credibility and how to use reasoning and emotional appeals to persuade your audience. more...
Effective Presentations: The Presentation Process In Effective Presentations: The Presentation Process you will learn what steps to take to reduce your fear of speaking remain calm and appear relaxed. In addition you will learn how to use your voice and nonverbal communication to improve the delivery of your presentation. Finally you will learn how to assess the audience members and answer their questions. more...
Business Writing: The Fundamentals In Business Writing: The Fundamentals, participants learn how to use writing to effectively communicate information. They learn how to use the writing process to construct a well-defined idea and focus on a specific audience. They also learn the proper format for various written pieces, such as business letters, e-mail messages, and memos. more...
Interpersonal Communication: Listening Skills Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. more...
Total Quality Management Implementation and Tools Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management. This curriculum is aimed at all individuals who wish to input to and improve quality within their organization. more...
Total Quality Management Principles In Total Quality Management Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. This curriculum is aimed at all individuals who wish to input to and improve quality within their organization. more...
Total Quality Management Fundamentals In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change and how to prepare for and lead a total quality solution. This curriculum is aimed at all individuals who wish to input to and improve quality within their organization. more...
Six Sigma Part 2: Deploying Six Sigma In Deploying Six Sigma you will learn the fundamentals of beginning a Six Sigma project. It begins by giving assistance in prioritizing projects and selecting key people before then helping the learner to define measure analyze improve and control the selected process. It also looks at process capability studies and how they should be directed. more...
Six Sigma Part 1: Six Sigma Essentials In Six Sigma: Six Sigma Essentials you will learn the history and background of the Six Sigma quality initiative as well as some essential information on how it impacts on business processes. Putting Six Sigma in context the course then goes on to look at some of the principal tools used in a Six Sigma project before examining strategies for preparing your organization for this new quality initiative. more...
Value Chain Management: Managing a Value Chain Managing a Value Chain focuses on strategic response to the requirements of your value-creating business design and the management of elements of the value chain in order to win competitive advantage. It provides the learner with specific strategies to maximize the flow of products services and information and raw materials to the final point of consumption. It covers methods of winning cost advantage and achieving the value proposition ways of maximizing collaboration within the value chain competitive management of demand and channels and competitive management of distribution and operations. more...
|