Serebra Learning Corporation
Stress Management: Fundamentals for Managers Stress Management: Fundamentals for Managers prepares participants to identify the warning signs of excessive stress and identify its personal social and professional sources. Armed with proven techniques for combating stress participants are able to take appropriate action to reduce its presence in their lives. They also receive guidance on spotting employees who are battling stress and helping the affected individuals gain greater control over it. more...
Organizational Skills: Managing Information In Organizational Skills: Managing Information managers and employees learn how to assimilate and make the best use of the stream of information that flows through their work environment on a daily basis. They explore ways to process retain prioritize and preserve messages and data that are key to their productivity and effectiveness. more...
Competitive Intelligence: Researching Online Competitive Intelligence: Researching Online offers the student an overview about the Internet online technology and collecting information online. The program covers in detail guidelines for using the Internet differences between free and commercial online sources and ways to track new information automatically. It also covers the steps for developing a search strategy commands for using search engines and ways to collect organize and evaluate online sources of information. more...
Competitive Intelligence: Analysis and Dissemination Competitive Intelligence: Analysis and Dissemination offers the student an overview of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry market and company information. It also covers the steps for distributing CI results various methods of counterintelligence to protect an organization's information and the steps for protecting an organization's information from its competitors. more...
Strategic Management: Developing a Successful Plan Strategic Management: Developing a Successful Plan offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement execute and monitor the plan effectively. more...
Strategic Management: Analyzing Strategic Options Strategic Management: Analyzing Strategic Options offers the student an overview of the information required to develop an effective strategic option consider appropriate issues when performing a strategic audit and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources capabilities and core competencies and analyze external factors such as industry trends and competition. more...
Strategic Management: Establishing Strategic Focus Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management recognize benefits gained from a successful strategic plan and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making and the guidelines to make the strategic management process successful. more...
Brand Management: Branding on the Web Brand Management: Branding on the Web gives you information about branding on the Internet. The program provides you with processes for branding on the Internet creating a secondary brand on the Internet and how to introduce a brand on the Internet. Additionally the program provides you with guidelines for each process as well as guidelines for developing effective Internet brand names. By applying the information in this program you will be able to develop an online brand determine appropriate situations for creating secondary brands and introduce a brand on the Internet. more...
Brand Management: Integrated Marketing Brand Management: Integrated Marketing gives you information about integrated brands. The program provides you a process for integrating a brand throughout your company. Additionally the program defines brand diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for managing both financial and market resources as well as organizational structures. By applying the information in this program you will be able to integrate a brand within your company convey brand identity through appropriate channels and manage your resources effectively. more...
Brand Management: Developing a Brand Strategy Brand Management: Developing a Brand Strategy gives you information on building defending and developing brand equity as well as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this program you will be able to create a secondary or sub-brand identify reasons new products might fail and launch a brand internationally. more...
Brand Management: Building Brand Equity Brand Management: Building Brand Equity explains how brand management affects other functions in an organization how marketing mix components can help build brand equity and how to position a brand effectively in the marketplace. The program also details the stages for developing brand equity the benefits brand equity provides and the importance of maintaining brand equity. more...
Brand Management: Fundamentals of Brand Management Brand Management: Fundamentals of Brand Management introduces students to essential brand information including common branding terms the importance of brand value the characteristics of a good brand name and brand mark and the responsibilities a brand manager should fulfill. The program also details the role brand management plays in the strategic marketing process the steps of the consumer adoption process the different types of branding strategies and the signs that can indicate a troubled branding strategy. more...
Principles of Marketing Writing a Marketing Plan Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Managers, supervisors, and executives who can influence the marketing and strategic goals of their organization. more...
Principles of Marketing Pricing Strategy Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect pricing decisions, and the steps of the pricing process. Managers, supervisors, and executives who can influence the marketing and strategic goals of their organization. more...
Principles of Marketing Promotion Strategy Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of the personal selling process. Managers, supervisors, and executives who can influence the marketing and strategic goals of their organization. more...
Principles of Marketing Distribution Strategy Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage your distribution system effectively. Managers, supervisors, and employees who want to learn basic marketing principles in order to influence the marketing goals of their organization. more...
Principles of Marketing Product Strategy Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development strategies. Managers, supervisors, and employees who want to learn basic marketing principles in order to influence the marketing goals of their organization. more...
Principles of Marketing Fundamentals of Marketing Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Managers, supervisors, and employees who want to learn basic marketing principles in order to influence the marketing goals of their organization. more...
Virtual Team Management Coaching Virtual Team Members In Virtual Team Management: Coaching Virtual Team Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the process for managing a team member's career development. The target audience for this series is managers who are responsible for teams that include virtual members. more...
Virtual Team Management Managing Virtual Team Relationships In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary managers through the use of management techniques. Finally, you will learn how virtual team managers can incorporate collaborative efforts into their virtual teams and what technology can assist these efforts. The target audience for this series is managers who are responsible for teams that include virtual members. more...
Virtual Team Management Developing Virtual Teams In Virtual Team Management: Developing Virtual Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to replace informal training on a virtual team and how to select virtual team members. The target audience for this series is managers who are responsible for teams that include virtual members. more...
Cross-Functional Teams: Cross-Functional Team Development Cross-Functional Teams: Cross-Functional Team Development offers the student an overview of the information needed to develop communication achievement and synergy tools for cross-functional teams. The program details how to develop time lines and how to make consensus decisions. The program also provides information about encountering and overcoming task achievement challenges as well as evaluating and recognizing team successes. more...
Cross-Functional Teams: Selecting Cross-Functional Team Members Cross-Functional Teams: Selecting Cross-Functional Team Members covers how to identify and select cross-functional team leaders and members and how to ensure cross-functional team success. The program also covers roles in cross-functional teams how key stakeholders are important to the success of cross-functional teams and the reasons that cross-functional team member/upper management relationship is important. In addition the program touches on how to select the most qualified candidate for a cross-functional team leader position the barriers to cross-functional team leadership the barriers encountered by cross-functional team members and how to identify key stakeholders. more...
Cross-Functional Teams: Goal Setting in a Cross-Functional Team Cross-Functional Teams: Goal Setting in a Cross-Functional Team covers the elements and structure of cross-functional teams and how cross-functional teams can set goals. The program also covers the characteristics of cross-functional teams how they are formed and managed and the causes for success or failure. In addition the program touches on how steering committees and sponsors support cross-functional teams how teams can develop a vision and mission how to develop an action plan for a team and how team members should set goals and objectives. more...
Project Teams Building a Project Team Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Project managers, manager, and supervisors who are interested in learning more about how to build project teams. more...
Project Team Management Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Project team members, team members, and team leaders who are interested in learning more about how project teams are created and how they function. more...
Project Team Management Participating in a Project Team Project Team Management: Participating in a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team. Project team members, team members, and team leaders who are interested in learning more about how project teams are created and how they function. more...
Team Leadership: Conducting Productive Team Meetings Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings the different types of meetings and the guidelines for preventing ineffective team meetings. more...
Virtual Teams: Participating in Virtual Meetings In Virtual Teams: Participating in Virtual Meetings participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. more...
Virtual Teams: Communicating Effectively In Virtual Teams: Communicating Effectively in Virtual Teams participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication as well as what technological innovations facilitate communication among virtual team members. more...
Virtual Teams: The Fundamentals In Virtual Teams: The Fundamentals participants will learn the opportunities and challenges associated with participating in a virtual team. In addition participants will learn the advantages and disadvantages of working in an alternative office the technologies used to communicate and make decisions in a virtual setting and the obstacles virtual teams must overcome for success. more...
Team Participation: Resolving Conflict in Teams In Team Participation: Resolving Conflict in Teams participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict they are able avoid many of conflict's negative consequences and maximize its real benefits. more...
Team Participation: Team Communication In Team Participation: Team Communication participants learn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal communication and learn techniques for using both types of communication to create a supportive team environment. more...
Team Participation: Teamwork Fundamentals In Team Participation: Teamwork Fundamentals you will learn to be an effective team member. This course will teach you how to communicate effectively with team members and adapt to their various personality styles. You will also learn the various stages of team building and understand how to overcome common problems that teams encounter. more...
Team Management: High Performance Teams In Team Management: High Performance Teams you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader you will successfully release your company's product before the competition and save your company. more...
Project Management: Quality Standards This course covers the characteristics of quality, addresses the key issues of quality management, and describes the contributions of quality management pioneers Deming, Juran, and Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use checklists when performing quality management. In addition, this course covers the specific conditions used to facilitate a credible audit, the proper credentials for an auditor, as well as what information a project audit should contain. Finally, this course includes information on maintaining quality control of a project by establishing a quality control system. more...
Project Leadership Overcoming Obstacles Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The target audience for this series is project managers who are responsible for managing and leading their project team. more...
Project Leadership Communicating Within a Project Team Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders within an organization. The target audience for this series is project managers who are responsible for managing and leading their project team. more...
Project Leadership Leading the Project Team Project Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. The target audience for this series is project managers who are responsible for managing and leading their project team. more...
Advanced Project Management Project Management Maturity In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity level. You will also learn how to assess a department or organization s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project goals. more...
Advanced Project Management Portfolio Management In Advanced Project Management: Portfolio Management, you will learn the functions of portfolio management, the types of portfolios, and how to select and prioritize projects. You will also learn ways to maintain a balanced portfolio and track and allocate resources. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project goals. more...
Advanced Project Management Managing Accelerated Projects Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for resources. Finally, it teaches how to promote teamwork and enhance productivity, empower project team members, and create a sense of urgency to ensure project work is completed on time. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project goals. more...
Advanced Project Management Project Estimating Techniques Advanced Project Management: Project Estimating Techniques teaches learners how time-box and analogous estimates are used, how to use life-cycle projections, and how the Modified Delphi method is used. It also teaches how to calculate PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude help gauge the accuracy of estimates. Finally, it teaches steps for explaining estimates to stakeholders, how to document estimates, and how to improve them. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project goals. more...
Advanced Project Management Building Productive Stakeholder Relationships Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches questions to ask stakeholders to learn their definition of quality and guidelines for discussing costs of quality with stakeholders. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project goals. more...
Project Management: The Process In this program, project managers learn about the five steps in the project management process. They learn how to integrate considerations of project scope, time, cost, quality, human resources, communication, and risk to complete a project successfully. more...
Project Management: Coordination This program provides project managers with step-by-step guidance for ensuring that the various elements of a project are coordinated effectively. They learn about the importance of creating a project plan, as well as how to manage change during a project. more...
Project Management: Contracts and Procurement In this program, project managers learn how to determine their procurement needs and prepare procurement documents when soliciting suppliers' proposals. They also acquire techniques for completing source selection and administering contracts effectively. more...
Project Management: Communications In this program, participants develop the skills they need to create or open communication channels and disseminate project information in an effective and timely manner. They learn how to develop a communication management plan and acquire techniques for improving the communication of information. more...
Project Management: The Team This program teaches project leaders how to identify, assign, and document project team members' responsibilities and reporting relationships. In addition, participants learn about team-building activities that can enhance individual team members' performance and the overall success of a project. more...
Project Management: Risk Management Participants become familiar with the four phases involved with project risk management. They develop the skills they need to identify and analyze common sources of risk. They become familiar with the basic types of risk response and learn how to develop a risk management plan. more...
Project Management: Quality Standards Participants in this program learn the importance of developing and fulfilling quality standards. They learn how to develop a project quality plan and avoid the costs of less-than-optimal quality. In addition, they learn some quality control techniques that they can use when managing a project. more...
Project Management: Estimating Costs This program provides team members with the skills and processes necessary to estimate the cost of the resources needed for a project. Participants learn how to develop a cost baseline and overcome problems that will produce errors when estimating project costs. They also develop an understanding of the importance of cost control throughout a project's life. more...
Project Management: Scope In Project Management: Scope, project managers learn about the importance of project scope in managing the project management process. They learn how to develop a project charter and write the scope statement for a project. In addition, they learn how to develop, organize, and use a work breakdown structure ( WBS). more...
Project Management: The Fundamentals Participants in Project Management: The Fundamentals will understand the importance of project management and learn to differentiate between product and project management. They develop an understanding of the roles and responsibilities of the project manager, the various aspects of the project environment, and the importance of developing a quality project team. In addition, they become familiar with the five steps of the project management process. more...
Managing the Expert Understanding Experts Managing the Expert: Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts. The target audience for this series is managers, directors, and project leaders. more...
Organizational Behavior The Organizational System Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. more...
Mentoring: Using a Mentor to Your Advantage Mentoring: Using a Mentor to Your Advantage offers the student guidance for becoming an effective mentee building a strong mentoring relationship and maximizing the benefits of mentoring. The program covers the mentee's job possible learning styles how to set effective goals and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing self-empowerment. more...
Mentoring: Developing Your Mentoring Skills Mentoring: Developing Your Mentoring Skills offers the student an overview of a mentor's job and competencies how to develop strong mentoring relationships and how to mentor effectively. The program covers steps for choosing mentees elements that make mentoring work and behaviors mentors should avoid. It also covers learning styles how to maximize mentees' learning potential and how to manage mentees appropriately. more...
Mentoring: Implementing a Formal Mentoring Program Mentoring: Implementing a Formal Mentoring Program offers the student an overview of mentoring basics how mentoring programs can benefit organizations and the roles and desirable competencies for mentors and mentees. The program covers organizational strategies that can be implemented through mentoring programs and how to develop implement and evaluate the success of a mentoring program. It also covers steps for selecting mentors and mentees steps for matching mentors to mentees and guidelines for establishing strong mentoring relationships. more...
Negotiating: Advanced Negotiation Tactics Negotiating: Advanced Negotiation Tactics offers students a process for gaining control in a negotiation and specific questions that can be asked to help control a negotiation. This program gives an overview of various negotiation tactics as well as responses for each tactic. In addition this program includes examples of unethical negotiation tactics and what to do when faced with a party that uses unethical tactics. more...
Negotiating: The Negotiation Process Negotiating: The Negotiation Process offers the student a process and guidelines to follow to conduct a successful negotiation as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition this program discusses the different negotiation styles and provides examples of situations for which each style is appropriate. more...
Negotiating: Preparing for a Negotiation Negotiating: Preparing for a Negotiation offers the student information about the different types of objectives and variables how to identify objectives and variables and how to establish negotiation requirements. This program also covers methods for researching the party with whom the negotiation will be held as well as what types of information to find such as the other party's reputation negotiation style and probable requirements. In addition this program covers how to determine concessions steps to formulate a plan for agreement and how to determine the logistics of a negotiation. more...
Business Ethics: Organizational Ethics In Business Ethics: Organizational Ethics you will learn about functional area ethics and organizational ethical principles as well as steps for developing a code of ethics and executing an internal ethical audit. You will also learn the four categories of corporate social responsibility and steps you can follow when social responsibilities clash. more...
Business Ethics: Managerial Business Ethics In Business Ethics: Managerial Business Ethics you will learn about common managerial ethical issues as well as ways to proactively ensure ethicality in the workplace and address subordinates' ethical issues. You will also learn causes of unethical behavior how to recognize unethical behavior and how to end unethical behavior in the workplace. more...
Business Ethics: Ethical Decision Making In Business Ethics: Ethical Decision Making you will learn about ethical dilemmas in business and a decision making process for solving them. You will also learn barriers and consequences to consider when making ethical decisions and the process for blowing the whistle when unethical situations arise. more...
Correcting Performance Problems: Disciplining Employees In Correcting Performance Problems: Disciplining Employees you will learn guidelines for conducting an effective disciplinary meeting and how to determine whether you have sufficient cause and evidence to discipline an employee. You will also learn how to prepare for disciplinary action and how to determine whether you need a witness present for a disciplinary meeting. In addition you will learn the proper way to document and use information about an employee's performance as well as steps to follow when conducting a follow-up meeting with an employee. more...
Correcting Performance Problems: Addressing Performance Problems In Correcting Performance Problems: Addressing Performance Problems you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition you will learn the correct way to address negative employee responses as well as how to respond when to employee reactions such as denial excuses and shifting blame. more...
Correcting Performance Problems: Identifying Performance Problems In Correcting Performance Problems: Identifying Performance Problems you will learn the different types of performance problems and how they affect an organization. You will also learn how to determine the severity of a performance problem how to identify causes of performance problems and how to approach employees who have performance problems. In addition you will learn guidelines to follow when you meet with employees who have performance problems. more...
Managing Performance: Overcoming Performance Appraisal Challenges In Managing Performance: Overcoming Performance Appraisal Challenges you will learn how to encourage regular communication how to conduct a status meeting and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition you will learn about the laws governing the appraisal process so you can reduce the risk of legal challenge. more...
Coaching: Communicating with Employees In Coaching: Communicating with Employees you will learn how to use appropriate language during a coaching session recognize factors that can distort your message and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session how to conduct effective face-to-face meetings and the best approach to take when confronting an employee. more...
Coaching: Applying the Coaching Process In Coaching: Applying the Coaching Process you will learn how to establish coaching objectives identify the best opportunities to coach and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals implement an appropriate reward system and monitor your employees' performance. more...
Coaching: Building Relationships In Coaching: Building Relationships you will learn how to establish a coaching relationship with your employees evaluate employees' personality types and detect morale-building motivators. In addition you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your employees. more...
Facilitation: The Facilitation Process In Facilitation: The Facilitation Process participants will learn the importance of and the correct way to prepare for a facilitation the most effective way to guide a meeting and the best way to achieve sustainable results. Specifically they will learn how to assess a team's situation and needs how to apply structural tools to make a meeting successful and how to ensure that every team member participates. more...
Facilitation: The Effective Facilitator In Facilitation: The Effective Facilitator participants will learn the characteristics and responsibilities of facilitators in team meeting situations. In addition they will learn the verbal and nonverbal strategies a facilitator can use to ensure full participation among team members and how to properly ask questions offer feedback and record information. more...
Essentials of Management: Succeeding as a New Manager Essentials of Management: Succeeding as a New Manager equips individuals with the skills needed to transition effectively into their role as a new manager. They learn how to make a positive first impression and what actions will enable them to gain respect as a new manager. In addition students learn how to maintain control and enhance employee productivity. more...
Conducting Meetings: Managing a Meeting Conducting Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis brainstorming and decision making in a meeting as well as techniques for fostering creative thinking and for managing conflict among meeting participants. more...
Conducting Meetings: The Meeting Process Conducting Meetings: The Meeting Process provides participants with a framework for planning participating in and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals. more...
Change Management: Managing Change Change Management: Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. more...
Cisco Building Scalable Networks Part 3 - EIGRP This course covers the use and configuration of the Enhanced Interior Gateway Routing Protocol ( EIGRP). It covers the basic principles of EIGRP and how it operates. It also covers how to configure EIGRP. The use of EIGRP within a scalable Internetwork is also covered. Finally EIGRP verification is also covered. The material for this part of the course is expected to be drawn from chapter 6 of the ILT. more...
Cisco Building Scalable Networks Part 2 - OSPF This course covers the use, operation, configuration, and verification of Open Shortest Path First ( OSPF) in a single area and multiple areas. In the case of OSPF in a single areas it covers, IP and Hierarchical Addressing, VLSM, Route summarization, Interdomain Routing, and Helper Addresses While in the case of OSPF in a multiple areas. It covers, creating multiple OSPF areas and OSPF operation across multiple areas. It also covers virtual links and how to configure and use OSPF multi-area components. Finally, it covers how to verify OSPF operation. The material for this part of the course is expected to be drawn from chapters 4 and 5 of the ILT. more...
Cisco Building Scalable Networks Part 1 - Advanced Routing Principles Within the range of expected student abilities stated in the prerequisites, some students may need a little more review than others. This first part of the course provides a refresher for those students who need to be brought up to the same level as the more experienced students. The material for this part of the course is expected to be drawn from chapters 2 and 3 of the ILT. This first course in the BSCN curriculum should provide the learner with a brief overview of routing principles. The difference between distance vector and link-state routing protocol behavior is explained. Convergence issues surrounding the most commonly used interior routing protocols, RIP, IGRP, EIGRP and OSPF are also presented. This course also covers various aspects of IP addressing including VLSM as well as more...
Cisco Internetwork Design Part 5: ATM Internetwork Design The fifth and final course in the Cisco Internetwork Design series covers ATM concepts, routing and implementation in LANs and WANs. It also covers SMDS concepts and implementation issues. In addition to providing an overview of SNA, it focuses on the hardware, software, and link and gateway components of an SNA network. This course also covers complex SNA internetworking concepts such as SDLC tunneling, remote source-route bridging (RSRB), data-link switching (DLSw) and the Cisco Channel Interface Processor (CIP). more...
Cisco Internetwork Design Part 4: WAN Design The fourth course in the Cisco Internetwork Design series covers basic WAN design issues as well as how to optimize core WAN availability and performance. It also covers WAN backbone routing protocol choices. It also provides an overview of leased lines and serial line encapsulation. It provides a general overview of Frame Relay networks as well as router interaction, NBMA and subinterfaces in Frame Relay networks. It also covers X.25 design issues. It also focuses on X.25 switching. Finally, it covers Remote Access design. It covers using remote access through analog and ISDN, the different types of remote access methods, the equipment at both central and remote sites needed to deploy remote access. more...
Cisco Internetwork Design Part 3: Desktop Protocol Design The third course in the Cisco Internetwork Design series focuses on the fundamentals of desktop protocols. Including IPX, AppleTalk and Microsoft Windows. It covers the client/server models and broadcast technologies as they apply to these three common desktop protocols. It also covers the protocols, encapsulations, routing specifics and configuration considerations indigenous to IPX networks It also covers RIP and SAP issues that you might encounter in an IPX network. It also covers the business and technical requirements for an AppleTalk network, as well as the protocols, routing, and administrative choice issues that come with planning an AppleTalk network design. Finally, it focuses on general Windows Networking concepts, specifically the mechanics, components and transport protocols more...
Cisco Internetwork Design Part 2: TCP/IP Network Design The second course in the Cisco Internetwork Design series covers IP Addressing. It focuses on routing protocols and considerations as well as security considerations that you will need to consider with a TCP/IP network. It also covers the various addressing choices you have when designing a TCP/IP network and how to manage your IP addressing options. It also covers multicast addressing considerations and TCP/IP security. It also describes basic routing concepts and the different types of routing protocols. It also explains aggregation, convergence and route distribution. Finally, it focuses on ICP. Link-state protocol, and OSPF. more...
Building Cisco Remote Access Networks - Part 5 This is the final course in a five-part series on Building Cisco Remote Access Networks 1.0 ( BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the series will help students learn about queuing, data compression, scalability, and security. more...
Building Cisco Remote Access Networks - Part 4 This is the fourth course in a five-part series on Building Cisco Remote Access Networks 1.0 ( BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the series will help students learn about configuring Frame Relay and backup connections. more...
Building Cisco Remote Access Networks - Part 3 This is the third course in a five-part series on Building Cisco Remote Access Networks 1.0 ( BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the series helps students learn how to optimize DDR interfaces, configure a Cisco 700 series router, and configure a Cisco router for the X.25 protocol. more...
Building Cisco Remote Access Networks - Part 2 This is the second course in a five-part series on Building Cisco Remote Access Networks 1.0 ( BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the series helps students learn about ISDN technology, and ISDN and DDR for remote connectivity. more...
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