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Serebra Learning CorporationLotus Notes 6 - New Features of IBM Lotus Notes This course assumes some background knowledge of Lotus Notes 4 or 5 and it focuses on teaching the new features and enhancements to Lotus Notes in the new Version 6. It covers the new Lotus Notes 6 Interface new features of Bookmarks and Messaging as well as document and replication functionalities and enhancements. Lotus Notes Help has been greatly enhanced in this release so learners will find plenty to assist in the topics teaching the new Help functions. Special focus is placed on Welcome Pages Calendar and Contact management and additional functionality with Mail Rules Signatures and Attachments. more...
IBM Lotus Domino Designer 6 for Release 5 Developers Pt 3: Tools IBM Lotus Domino Designer 6 New Features Part 3 looks at the software's new LotusScript enhancements as well as converting from LotusScript to Java. Data transformation is an important new features of Domino Designer 6 and this course teaches how Domino's data transformation tools enhance designs. more...
IBM Lotus Domino Designer 6 for Release 5 Developers Pt 2: Enhancements IBM Lotus Domino Designer 6 New Features Part 2 focuses on how developers can enhance their presentations through an understanding of how Domino Designer 6 language enhancements operate. This course also teaches the new features of cascading style sheets using third party tools using layers agents and reusable code. more...
IBM Lotus Domino Designer 6 for Release 5 Developers Pt 1: New Features IBM Lotus Domino Designer 6 New Features Part 1 introduces the learner to the new Domino Designer 6 interface and then teaches upgreades to the software including view enhancements icons shared code and resources and working with embedded elements and multiple columns. more...
IBM Lotus Domino Designer 6: Preparing Domino R4 Developers This is the second course of the series on the new features of Domino 6. This course teaches how to manage Web users and files. You will also learn how to control mail and about the LDAP enhancements in Domino 6. Finally, you learn about performance optimization in Domino 6. This includes monitoring the server environment and the various methods used to improve performance. more...
IBM Lotus Domino 6 for Release 5 Administrators Part 2: New Features This is the second course of the series on the new features of Domino 6. This course teaches how to manage Web users and files. You will also learn how to control mail and about the LDAP enhancements in Domino 6. Finally you learn about performance optimization in Domino 6. This includes monitoring the server environment and the various methods used to improve performance. more...
IBM Lotus Domino 6 for Release 5 Administrators Part 1: Preparing This course provides an introduction to the new features of Domino 6. You learn how to set up the administration environment and how to secure it. Finally you learn about policy-based management. more...
JECL Statements JECL Statements more...
ACF2 GSO Options, Databases and Reports In this course we will look at the ACF2 GSO options and how to maintain them. We will also tell you about the ACF2 databases, as well as, the various utilities and reports that you can run. more...
Protecting Resources and Control Records In this course we will review Resource Rules and show you some additional controls that you can use to protect resources. We will also tell you how to maintain ACF2 Control Records and SAF Resource Types. more...
Defining Users and Protecting Datasets In this course we will tell you how create, delete and change Logonids. We will also review Dataset Rules and show you some additional controls that you can use to protect datasets. more...
How ACF2 Controls Access to Resources In this course we will tell you how ACF2 protects and controls access to General Resources more...
How ACF2 Controls Access to Datasets In this course we will tell you how ACF2 protects and controls access to Datasets. more...
ACF2 Overview and Identifying Users In this course we will give you a general overview of ACF2 and show you the User Interfaces that can be used with ACF2. We will also tell you how Users are identified to ACF2 and explain the fields that make up the Logonid record. more...
KAZ (Keyboard AZ) Typing Tutor KAZ (short for Keyboarding A-Z) was created by a UK team of typing teachers and computer experts to make it possible for anyone to learn to touch type the A-Z keys in an average of just 90 minutes. Learning times vary as the course is designed to allow learners to work at their own pace. The KAZ accelerated touch-typing learning method is based on 11 words in just 5 phrases. The KAZ approach to learning is to cut out the unnecessary boring practice drills, exercises, finger analysis and games found in other typing tutors and to focus on a revolutionary simple method that allows learners to quickly learn, drop the product and get on with their work. In this ever-changing and challenging economic climate employees' skills have never had a more direct impact on the bottom line of a business. more...
SAP R 3 4 6 CO Profitability Analysis The course SAP R/3 4.6 CO Profitability Analysis provides the basic knowledge for using the SAP R/3 system on a daily basis. To transfer the needed knowledge the course makes use of an example: planning a sales organization and comparing to actual data. The initial unit provides an introduction to SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as navigating around the screen by using the various menus and pushbuttons available on the screen. The Computer Based Training Profitability Analysis Basics is for all end users working in the areas of Controlling and Profitability Analysis: Management Accounting Employees Controlling Employees Sales Controlling more...
SAP R 3 4 6 CO Cost Object Controlling The course SAP R/3 4.6 CO Cost Object Controlling gives employees, working within internal accounting, an overview of tasks within cost element accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as navigating around the screen by using the various menus and pushbuttons available on the screen. The courses is aimed towards, Management, internal Accounting, employees working in controlling, employees in external Accounting and employees in development and sales & distribution. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI). more...
SAP R 3 4 6 CO Cost Center Accounting Periodical Allocation and Reports The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your individual needs. The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. There are no prerequisites to follow the course. However, the following courses will provide more...
SAP R 3 4 6 CO Cost Center Accounting Master Data The course SAP R/3 4.6 CO Cost Center Accounting Master data is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. The intended audience for this course includes all personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system, and User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. Suggest taking the prerequisite course 14347, SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings. more...
SAP R 3 4 6 CO Cost Center Accounting Organization and Basic Settings The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. more...
SAP R 3 4 6 FI General Ledger Posting and Periodical Processing Within the Computer Based Training course (CBT) SAP R/3 4.6 FI: General Ledger Posting and Periodical Processing you will learn to post an invoice to G/L accounts, to change and reverse a posting, to post an incoming and outgoing payment and how to select and assign open items. Furthermore, you will learn to display and change balances and items, select line items and to carry out tasks that occur at regular intervals. The following audiences are targeted: All those involved in the use of R/3 for Financial Accounting tasks such as General Ledger management and goods accounting. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. There are no prerequisites for participating in the course. more...
SAP R 3 4 6 FI General Ledger Organization and G L Account Within the Computer Based Training course (CBT) SAP R/3 FI General Ledger you will learn to create and post to G/L accounts, post incoming and outgoing payments, display and modify account balances and line items and, finally, perform month-end closing. The following audiences are targeted: All those involved in the use of R/3 for Financial Accounting tasks such as General Ledger management and goods accounting. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. more...
SAP R 3 4 6 FI Payments Payment Processing is a component of SAP's R/3 Financial Accounting module (FI). FI is a powerful module integrating many activities, including General Ledger, accounts payable, accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in this course. All those involved in the use of R/3 for automated payment transactions. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants will need to have a basic knowledge of Windows or other graphical (GUI) more...
SAP R 3 4 6 FI AR AP Account Document Posting and Periodic Processing SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. All those involved in the use of R/3 for Financial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of more...
SAP R 3 FI AR AP Organization Master Records and Posting SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts All those involved in the use of R/3 for Financial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other more...
mySAP CRM 3 0 Overview The course mySAP CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. The course is intended for those who need to acquire knowledge about Customer Relationship Management, and mySAP CRM 3.0 in particular. It is intended for end-users as well User Support and Project Team members. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI). more...
ABAP Web Application Server Development The course Web Application Server Development provides an overview of the architecture of the SAP Web AS and explains the differences between the SAP Web Application Server and the SAP Internet Transaction Server (ITS). Furthermore, the user will be introduced to the concept on which the programming model of the Web Application Server is based. The Computer Based Training (CBT) course SAP Web Application Server Development is aimed at developers who want to program Web applications on the SAP Web Application Server platform. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI). more...
ABAP 6.10 Reporting The course ABAP reporting 6.10 will show the trainee how to integrate reports in SAP R/3. The user will be introduced to batch input programming and evaluation as well as being introduced to the ALV grid control and shown what it can be used for. more...
ABAP 6.10 Overview The purpose of this course is to provide an overview of the SAP programming language ABAP 6.10. more...
Introduction to PCs and Software This course provides the learner with comprehensive foundational knowledge of PCs working with Microsoft Windows Microsoft application software and using the Internet and E-mail. The course covers an introduction to the PC benefits components hardware and software input and output devices storage and general maintenance. Working with Microsoft Windows XP opening and closing applications and managing windows and files are also covered. Additionally the course will cover the main types of Microsoft application software: word processing spreadsheet database graphics and presentation and the basics of Internet technology and uses. more...
i-Net+ Part 4: Security and Business Concepts This is the final course in a four part series that presents students with an overview of Internet security and business concepts. this course covers possible areas of vulnerability and how to protect against viruses restrict and control access conduct auditing and handle encryption. E-business and e-commerce concepts and models managing transactions and instruction on language and marketing considerations and legal issues are also covered. more...
i-Net+ Part 3: Web Site Development This is the third course in a four part series that presents students with an overview of programming languages and database integration technologies. This course focuses on the basic HTML tags for Web site creation and Web site enhancement techniques; including adding interactivity style sheets and modern technologies. Web site testing and using search engines effectively are also covered. more...
i-Net+ Part 2: Servers, Clients, and Performance This is the second course in a four part series that presents students with instruction on the main Internet servers application server providers and how to configure and use Internet clients. The course also teaches about site monitoring procedures and client-side and server-side caching. more...
i-Net+ Part 1: Internet Basics and Infrastructure This is the first course in a four part series that introduces internetworking. It describes internetworking components and when to use them. This course also introduces the OSI Layer and TCP/IP DNS hierarchical structure and remote access protocols. Topics covered include network access points ISPs and Internet backbone and the Internet connectivity process. more...
Network+ Part 3: Network Implementation The is the final course in a three part series on the Network+ curriculum that covers the relationship between client and server operating systems. It also covers network security and teaches on how to plan the network in particular fault tolerance and disaster recovery. Finally it teaches network troubleshooting considerations. more...
Network+ Part 2: Protocols and Standards The is the second course in a three part series on the Network+ curriculum that begins with the OSI model. It also covers network and application protocols and associated standards. It also introduces network services in particular network addressing and resolution WAN technologies remote access and finally covers TCP/IP troubleshooting utilities. more...
Network+ Part 1: Media and Topologies The is the first course in a three part series on the Network+ curriculum which begins with an introduction to networking. It covers network topologies and transmission media and standards. It also covers Connectivity devices for both network and remote access. more...
Server+ Certification Part 4: Proactive Maintenance and Disaster Recovery This is the final course in a four-part series on CompTIA's Server+ Certification. This course covers how to plan for disaster recovery. How to plan for redundancy the concept of fault tolerance and restoration principles are also covered. Finally recognizing and reporting physical security server room environmental issues are discussed. more...
Server+ Certification Part 3: Troubleshooting and Problem Determination The is the third course in a four-part series on CompTIA's Server+ Certification. This course covers the fundamentals of troubleshooting and problem determination. Guidelines for performing problem determination using diagnostic hardware and software tools and utilities identifying bottlenecks and correcting misconfigurations and/or upgrades are also covered. Finally guidelines for determining if a problem is hardware software or virus-related is discussed. more...
Server+ Certification Part 2: Upgrading The is the second course in a four-part series on CompTIA's Server+ Certification. This course covers performing different types of backups and how to verify that a backup has taken place. Different types of upgrades that can be performed such as adding a processor and hard drive increasing memory upgrading BIOS/firmware are covered. In addition upgrading both internal and external peripheral devices system monitor agents service tools and Uninterruptible Power Supplies (UPS) are discussed. more...
Server+ Certification Part 1: Installation and Configuration The is first course in a four part series on CompTIA's Server+ certification. This course presents students with guidelines for conducting pre-installation planning activities. They will also learn how to install hardware using ESD best practices the basics of server configuration and the features of the different operating systems. It also covers the load placed on a server when you run directory services or a domain environment. more...
LAN/WAN Integration This course will cover vendor-independent issues relating to the integration of key networking technologies. LAN/WAN Integration is designed to explain internetworking between LANs as well as LANs with WANs. Students will learn about networking services protocols architectures and technologies and will provide new insight into the methods of integrating LANs with WANs. Additionally this course will cover connectivity hardware devices such as bridges routers and switches. more...
Workflow Management Part 2: Workflow Products This is the second course in a two part series that teaches students how to deal with key vendor workflow products. This course will cover an introduction to workflow products key vendor strategies and GroupWare. more...
Workflow Management Part 1: Process Mapping and Automation This is the first course in a two part series that deals with transferring data managing replication services and maintaining high availability. This course will cover business process and workflow process mapping techniques and tools and workflow automation. more...
Systems Analysis Using the Client Server Model Part 2: Object Technology This is the second course in a three part series that students will learn how to plan for client server analysis and design using object technology. This course will cover an introduction to client server analysis and design an introduction to object technology how to use object technology in client server analysis and how to use object technology in client server design. more...
Systems Analysis Using the Client Server Model Part 1: Client Server Environment This is the first course in a three part series that presents the students with instruction in the subject of fundamental client server concepts. This course will cover client server computing fundamentals client server environment development in the client server environment and migrating to client server environment. more...
Conflict Management Series: Defusing Conflict Situations Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. more...
Conflict Management Series: Joint Problem Solving Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. more...
Conflict Management Series: Personal Reactions to Conflict Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will identify why you should consider the importance of good judgement and how this can be achieved through balancing self, others and situation. You will examine different reactions to conflict including fight or flight and looks at the drawbacks of the fighter and avoider strategies and how they contribute to negative conflict. more...
Conflict Management Series: What is Conflict? Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will examine what conflict is and broadly explain how it works: the issues that cause it, the behaviours contributing to it and the feelings that result You will identify skills that are useful when conflict emerges and consider the positive and negative aspects of conflict at work more...
mySAP com Workplace Overview mySAP.com Workplace Overview introduces the student to mySAP.com and the explains the role of the Workplace. It also shows the administrative system, which ensures that the Workplace functions are made available to the user. The Workplace unit takes a closer look at the Workplace concept, paying particular attention to roles, MiniApps, Customizing, and integrating component systems in the Workplace. The intended audience for this course are employees who need to learn how to use mySAP.com Workplace, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. more...
SAP Advanced Planner Optimizer APO Overview This course introduces the learner to the basic concepts of Supply Chain Management, as well as the functions and advantages of SAP APO. This course also covers the components of SAP APO and their functions. The intended audience for this course include those who need to learn how to use SAP APO, and members of project teams (organizational and conceptual phases). more...
SAP Strategic Enterprise Management (SEM) SAP Strategic Enterprise Management (SEM) shows what SAP SEM is which business processes it covers and which companies use it. The student will be introduced to the components of the SAP SEM System and their functions. more...
SAP Business Information Warehouse (BW) - Configuration Advanced This course shows how data is extracted from an OLTP system. The learner will then be shown how to optimize SAP BW after it has been implemented. more...
SAP Business Information Warehouse (BW) - Configuration Overview SAP Strategic Enterprise Management - Overview shows how companies can benefit from using a business information warehouse. The SAP BW component and its underlying data model will also be presented. Furthermore the trainee will be introduced to two key tools for configuring the BW system. more...
SAP Customer Relationship Management CRM SAP Customer Relationship Management (CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. The audience for this course would include students who need to learn how to use SAP CRM Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. more...
Tandem System Manager, Developer & DBA Curriculum http://www.interskill.com/catalog.asp to view course description more...
Tandem Operator & Advanced Operator Curriculum http://www.interskill.com/catalog.asp to view course description more...
Tandem Basic Curriculum http://www.interskill.com/catalog.asp to view course description more...
ILE RPG Enhancements ILE RPG Enhancements more...
CA OS/390 TCP/IP Network Management NetMaster/NetSpy OS/390 TCP/IP Management looks at the following products: Unicenter NetSpy Network Performance V6.0 Unicenter NetMaster Network Management for TCP/IP v6.2 Unicenter NetMaster Network Operations v6.2 This Course will give the student working knowledge of managing an OS/390 TCP/IP network using the above products. It takes the student through Installation and Configuration, to discovering IP resources and the management of these resources. The extensive network diagnostic capabilities are also covered. more...
COBOL Curriculum The COBOL Curriculum Bundle includes the following five courses: COBOL Basics Duration 2 - 3 hours Prerequisites Basic knowledge of Computing Concepts Objectives After completing this Course, the student will be able to: - Name the elements of syntax used in COBOL - Understand the Data Division & Data Types Course Content Module 1 INTRODUCTION TO COBOL Introduction to COBOL Elements of the COBOL Syntax The Identification Division Module 2 DEFINING DATA IN A COBOL PROGRAM (Part 1) Explicit Data Definition Data Usage Programming Style Data Type & Structure Module 3 DEFINING DATA IN A COBOL PROGRAM (Part 2) The Data Division Data Definition Elementary Data Items Pictures & Values Module 4 DEFINING DATA IN A COBOL PROGRAM (Part 3) Display vs. Computational Numeric Data Defining Group items more...
z/OS for Operators Curriculum The z/OS for Operators Curriculum includes the following courses: z/OS Architecture & Concepts Duration 3 - 4 hours Prerequisites Basic understanding of Data Processing concepts Objectives After completing this Course, the student should be able to: - Comprehend the concepts of Virtual Storage - Identify various components of a MVS System - Define Virtual, Central, Expanded and Auxiliary Storage - Understand the Virtual Storage Layout of an Address Space Course Content Module 1 MVS ARCHITECTURE Basics Revised Operating Systems and Storage Tasks, Control Blocks and the PSW Module 2 370 ARCHITECTURE & MULTIPROCESSING CPU Main Storage Multi programming Supervisor (O/S) Tightly/Loosely coupled Multiprocessing Module 3 VIRTUAL STORAGE CONCEPTS Address Spaces - Nucleus/Private/Common PSA /PLPA more...
VSE Operations II VSE Operations II more...
VSE Operations VSE Operations more...
Ethernet Part 3: Fast Ethernet, Gigabit and 10-Gigabit Ethernet This is the final course in a three part series that introduces Fast Ethernet Fast Etherchannel Gigabit and 10 Gig Ethernet. This course will cover the characteristics of Fast Ethernet the fundamental concepts required to understand how Fast Ethernet achieve 100 megabits per second and compares it to how Ethernet operates at signal level. Students will also learn about Gigabit and 10 Gigabit Ethernet switching and the characteristics of these high-speed switching technologies. more...
Ethernet Part 2: Ethernet Bridging and Switching This is the second course in a three part series that introduces Ethernet Bridging and Switching. Students will learn the fundamental concepts required to understand transparent bridging operation. This course also includes an in-depth look at the Spanning Tree Protocol. The Ethernet Switching portion of this course covers the fundamental concepts required to understand switching and its benefits over shared and bridged Ethernet. Specific concepts covered include switching and how it compares to bridging as well as an in-depth look at Virtual LANs and Trunking. more...
Ethernet Part 1: Ethernet Fundamentals This is the first course in a three part series that introduces Ethernet. Students will learn both Ethernet's origin and the fundamental concepts needed to understand Ethernet. It also covers Carrier Sense Multiple Access with Collision Detection Ethernet Media encoding method and Ethernet Frame types. All of these topics are building blocks needed to understand the more advanced forms of Ethernet covered in later topics. more...
INDIVIDUAL Training for Dreamweaver 3.0 This course presents the basic concepts for Dreamweaver 3.0. more...
Effective Email Series: Managing Your E-mail Unlike written communication, e-mail can arrive at any time of the day, demanding your attention. The increasing volumes of e-mail are creating stress and overload for today?s business workers. Controlling what you receive is a major step towards managing e-mail, and even people who receive relatively few e-mails a day may not always cope with them effectively. more...
Effective Email Series: Send the Right Message The speed of communication is increasing beyond belief, and e-mail has revolutionised the way we operate. We have the power at our fingertips to communicate instantly - to hundreds of people - wherever they maybe. But writing quickly doesn?t mean the same as communicating effectively. A hasty e-mail can annoy, confuse or fail to impress. Anyone can click the buttons, but making e-mail "click" requires thought, effort and determination. In this course you?ll explore how to write messages that are concise, effective and reach the target with the right message. Whether you're taking care of customers or taking care of business, this course will show you how to use e-mail to generate results. more...
Effective Email Series: Policies and Procedures More and more organisations are using e-mail for routine internal communication. While many see this as an improvement on previous methods and a more open and informal way of communicating, others see it as an attention-grabbing and invasive means of communication. There are some disadvantages to the use of e-mail, but they are generally outweighed by advantages. In order to protect IT systems and employees, organisations will normally set in place policies and correct working practices for e-mail use. In this course you will see the many benefits that e-mail can bring to an individual and an organisation, and how organisational policies and procedures on e-mail use may affect the way you work more...
UNIX Shell Programming Part 3: Korn Shell This course is the third course in a three part series that presents students with both theoretical and practical instruction on advanced features of UNIX Shell Programming. The course will provide an introduction to UNIX shells in general however it will focus on programming in the Korn shell. Additionally the students will about the crontab utility. more...
UNIX Shell Programming Part 2: C Shell This is the second course in a three part series that presents students with both theoretical and practical instruction on features of UNIX Shell Programming. This course will provide an introduction to UNIX shells in general however it will focus on programming in the C shell. Additionally students will learn about the Sed utility. more...
UNIX Shell Programming Part 1: Bourne Shell (Bash) This is the first course in a three part series that presents students with both theoretical and practical instruction on the origins and basic features of UNIX Shell Programming. This course will provide an introduction to UNIX shells in general however it will focus on programming in the Bourne shell. Additionally this course will cover the Grep utility. more...
Crystal Reports 8.5: Introductory Report Design Part 2 This is the second course in a two part series that builds on the information taught in the first course Crystal Reports 8.5: Introductory Report Design Part 1 (13889). Learners will be working with formulas linking reports working with Cross-tabs formatting sections creating charts and creating geographical maps. After completing this course learners will be able to use some of the advanced Crystal Reports tools to create more interactive and visually appealing reports. more...
Crystal Reports 8.5: Introductory Report Design Part 1 This is the first course in a two part series that introduces the student to the purpose and features of Crystal Reports. It teaches the basics of designing reports record selection record grouping and sorting formatting reports and distributing reports. Students will learn to create and distribute a simple report. more...
Macromedia Dreamweaver UltraDev 4 This course teaches students how to use Dreamweaver UltraDev 4. Additionally this course covers the basic skills needed to create database-driven Web sites using Dreamweaver UltraDev and ASP ColdFusion or JSP. more...
Macromedia Dreamweaver 4 This course teaches students how to use Dreamweaver 4. Additionally they will learn the basic and intermediate skills needed to create interactive Web sites using Dreamweaver. more...
Macromedia Flash 5 This course teaches students how to use Flash 5. Additionally it covers the basic and intermediate skills needed to create animated Web sites using Flash. more...
Literacy Skills for Business - Best Practice for Business Literacy Skills for Business This course helps to make everyday written business communication more purposeful, correct and efficient. It is aimed at Business people and will instruct in skills often forgotten since the 'O' Level/GCSE English Language days. It is full of handy hints and do's and don'ts for everyday written English. Because of it's modular approach, users can choose to strengthen particular areas that they feel may need attention, or undertake the whole course. more...
Literacy Skills for Business - Spelling Literacy Skills for Business This course helps to make everyday written business communication more purposeful, correct and efficient. It is aimed at Business people and will instruct in skills often forgotten since the 'O' Level/GCSE English Language days. It is full of handy hints and do's and don'ts for everyday written English. Because of it's modular approach, users can choose to strengthen particular areas that they feel may need attention, or undertake the whole course. more...
Literacy Skills for Business - Punctuation Literacy Skills for Business This course helps to make everyday written business communication more purposeful, correct and efficient. It is aimed at Business people and will instruct in skills often forgotten since the 'O' Level/GCSE English Language days. It is full of handy hints and do's and don'ts for everyday written English. Because of it's modular approach, users can choose to strengthen particular areas that they feel may need attention, or undertake the whole course. more...
Coping with Stress Series: Dealing With Stress in Others People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. Stress can cause serious problems at work when work is disrupted due to sickness, or people pass their stress around the office. Stress in one person can lead to stress in other staff who then have to cover for their colleague. more...
Coping with Stress Series: Your Attitude to Stress People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. We all need a certain degree of pressure, and pressure can have positive effects - deadlines, confrontations, competition - all add depth and colour to our lives. But they can also lead to stress. But you can control your reaction. How you perceive something will determine how you respond to it. more...
Coping with Stress Series: Long-Term Coping Strategies Stress management requires commitment. You will need time, discipline and willpower to succeed; and it comes with a health warning - it may change you for good, into a better, more confident person with a new outlook on life. While you may have coping skills to manage low or average levels of pressure, when the pressure starts rising and you feel that stress is taking a toll on your life, it's time to do something about it. You cannot eradicate stress entirely, but you can set your sights on managing it and using it effectively. more...
Coping with Stress Series: Short-Term Coping Strategies People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. We all need a certain degree of pressure, and pressure can have positive effects - deadlines, confrontations, competition - all add depth and colour to our lives. But they can also lead to stress. Even if you think you can cope, sudden and unexpected moments of stress or panic can often affect you. more...
Recognising Stress Series: Your Reaction to Stress People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. To cope with stress effectively you need to maintain a balance between your perception of the pressure and the coping mechanisms you employ to counteract it. more...
Recognising Stress Series: The Effects of Stress People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. Stress can manifest itself in a wide variety of different symptoms - physical, mental, behavioural and social. These symptoms are all completely inter-linked, and if not dealt with appropriately can affect every aspect of your life. more...
Recognising Stress Series: The Sources of Stress People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. more...
A+ Certification Part 7 - Network Fundamentals This is the final course in a seven part series that teaches students both theoretical and practical instruction on basic network concepts and terminology. more...
A+ Certification Part 6 - Troubleshooting and Preventive Maintenance This is the sixth course in a seven part series that presents students with both theoretical and practical instruction on procedures for installing, configuring, and upgrading Windows 9X and Windows 2000. The course will also cover system boot sequences and boot methods, along with procedures for adding and configuring device drivers, applications and software for specified devices. more...
A+ Certification Part 5 - Operating System Installation and Configuration This is the fifth course in a seven part series. Students will learn both theoretical and practical instruction on procedures for installing, configuring, and upgrading Windows 9X and Windows 2000. more...
A+ Certification Part 4 - Operating System Fundamentals This is the fourth course in a seven part series that presents students with both theoretical and practical instruction on the fundamentals of major Operating Systems. Students will learn the instruction on underlying DOS (command prompt functions) in Windows 9X and Windows 2000, and the functions and structure of Windows 9X and Windows 2000. Additionally, they will learn how to navigate through an operating system using both command line prompts and the Windows GUI. more...
A+ Certification Part 3 - Motherboards, Processors, Memory, and Printers This is the third course in a seven part series that teaches students both theoretical and practical instruction on the principles, types, and characteristics of motherboards, processors, and memory. The student will also be instructed on printer types and basic printer concepts, as well as printer components, functions and service techniques. more...
A+ Certification Part 2 - Hardware Installation and Configuration This is the second course in a seven part series that presents students with both theoretical and practical instruction on installing, configuring, and upgrading the main microcomputer modules and peripherals. more...
A+ Certification Part 1 - Hardware Fundamentals This is the first course in a seven part series that presents students with both theoretical and practical instruction on the basic terms, concepts, and functions relating to the main microcomputer modules. Students will learn to follow established procedures for assembly and disassembly of systems and replaceable modules. more...
INDIVIDUAL Training for Publisher 2000 This course presents the basic concepts for Publisher 2000. more...
INDIVIDUAL Training for WordPerfect 9 for Windows This course presents the basic concepts for WordPerfect 9. more...
SAP R 3 4 6 SD Customer Service Representative This SAP R/3 4.6 SD Customer Service Representative course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be given an overview of the basic sales processes and how Sales and Distribution is integrated and organized in the R/3 System. Additionally, this course describes the master data used by sales employees. Furthermore, the student will be introduced to the activities involved in the role of the sales employee in the R/3 System. The audience for this course includes those who need to learn how to use the R/3 System, customer service representatives and other sales employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in this course. more...
SAP R 3 4 6 Cost Center Accountant The SAP R/3 4.6 Cost Center Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the CO component is integrated in the R/3 System. It will also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. The audience for this course includes employees who need to learn how to use the R/3 system, controlling employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. more...
SAP R 3 4 6 Financial Accountant This SAP R/3 4.6 Financial Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. It provides the student with an overview of the key components of R/3 Financial Accounting that affect financial accountants - namely the enterprise structure and master records. Furthermore, the trainee is provided with a structured introduction to the initial steps following the creation of the master data, and will be shown how to carry out G/L account postings, and how to analyze accounts at the item and balance level. The audience for this course would include those who need to learn how to use the R/3 System, Financial Department employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for more...
SAP R 3 4 6 AP Accountant This SAP R/3 4.6 AP Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the FI component is integrated in the R/3 System. It also shows you how to create master data for a vendor and how to post invoices and outgoing payments. Furthermore, it will show how to display and process vendor documents. You will also be shown the tools provided by the R/3 System to help the Accounts Payable accountant carry out periodic processing. The audience for this course would include those who need to learn how to use the R/3 System, Financial Department employees with emphasis on AP Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. more...
SAP R 3 4 6 AR Accountant The SAP R/3 4.6 AR Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be shown how the FI component is integrated in the R/3 System, how to create master data for a customer, and how to post invoices and incoming payments. Furthermore, he will be able to display and process customer documents, and will be shown the tools provided by the R/3 System to help the Accounts Receivable accountant carry out periodic processing. The audience for this course includes employees who need to learn how to use the R/3 System, employees of the Financial Department, with emphasis on AR Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. more...
SAP R 3 4 6 Shipping Employee The course SAP R/3 4.6 Shipping Clerk aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The learner will be provided with an overview of the basic functions and processes used in shipping processing. Furthermore, the learner will be provided with a detailed overview of the steps involved in outbound deliveries, picking, packing and goods issues in the R/3 System. The audience for this course are employees who need to learn how to use the R/3 System, especially in regards to shipping, Shipping Clerks, and other shipping employees, Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. more...
SAP R 3 4 6 Purchaser This SAP R/3 4.6 Purchaser course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be introduced to the environment in which the purchaser works, paying particular attention to the procurement process used in an enterprise and the most important information sources of the purchaser. Additionally, the student will be introduced to the most important steps of the three procurement processes Stock material, Consumable material and Services. The audience for this course would include those who need to learn how to use the R/3 System, Procurement employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. more...
ILE RPG/400 ILE RPG/400 more...
CL Programming CL Programming more...
Console Simulations http://www.interskill.com/catalog.asp to view course description more...
RACF Auditor RACF Auditor more...
Helpdesk PC Basics Helpdesk PC Basics more...
PL/1 Programming PL/1 Programming more...
Assembler System/390 Basic This course is an introduction to System/390 assembler programming in an OS/390 environment. It teaches the student assembler programming skills including system conventions, assembler, and machine and macro instruction usage. In the laboratory sessions the student is guided in creating assembler programs: these include re-entrant code, the use of bi-modal addressing and execution in access register mode. more...
Introduction to Programming in an IBM Environment Introduction to Programming in an IBM Environment more...
SDSF Advanced SDSF Advanced more...
4400 ACS Operations 4400 ACS Operations more...
SAS Programming This course is aimed at computer novices and experienced personnel alike to give a sound platform for SAS applications development. Most SAS programming concepts are explored with instructional text, diagrams, examples, and simulations as well as numerous question and answer sessions. more...
e-Business Part 8: Supply Chain Management and e-Procurement It examines supply-chain management and the changes needed to create Internet-enabled supply-chain management establish business-business relationships and electronic procurement. more...
e-Business Part 7: Satisfying the Customer This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies customer relationship management and selling-chain management. In addition students will focus on how to use an e-Business environment to better attract retain and satisfy customers. more...
e-Business Part 6: Working with Employees This course covers establishing acceptable use policies email etiquette company-employee communication and employee-employee communication. Finally it needs to cover guidelines for building the Intranet and establishing document sharing. more...
e-Business Part 5: Understanding the Applications This course covers search engines and portals on-line shopping and resource management software. It also covers Enterprise resource planning and interactive communication software. more...
e-Business Part 4: Securing Your Infrastructure The fourth course in the e-Business curriculum examines the security risks and requirements of an e-Business environment e.g. viruses and hoaxes etc. It covers the inherent lack of Internet security and goes on to cover creating security strategies and policies. It also covers security schemas and tools. It also explains the role of cryptology and cryptographic tools. It introduces client and server side security. more...
e-Business Part 3: Choosing Tools and Technologies The third course in the e-Business curriculum focuses on the tools languages and technologies that help drive the e-Business infrastructure. It also covers the strengths and weaknesses of each tool language and technology. It also covers higher-level software and hardware choices such as web browsers web servers web application servers and web enabled databases. more...
e-Business Part 2: Building the Infrastructure The second course in the e-Business curriculum focuses on technical infrastructure needed to support an e-Business initiative. It focuses on the sub-application level examining network and protocol options and requirements. It introduces some of the major players in the market and business drivers that could affect an organization's choices. more...
e-Business Part 1: Facing the e-Business Challenge The first course in the e-Business curriculum focuses on the history trends and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business. more...
NCL Essentials NCL Essentials more...
MLPF Operations MLPF Operations more...
HSM Overview HSM Overview more...
Control-T This course provides a detailed introduction to the Control-T product and how it is used to manage removable media. The student is led through an introduction of the Control-T components and facilities. Each component that is involved in the operation of the tape management system is reviewed in detail. Practical examples are provided throughout the course. more...
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