Serebra Learning Corporation
Face to Face Communications : Making a Contribution to a Meeting Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. Meetings are the primary tool businesses use for group communication. This course shows you how to make meetings as productive as possible. It demonstrates how careful preparation ensures you get the best out of meetings and shows how you can make a positive contribution by understanding your role and making the most of the opportunities presented. It covers the different personality types you are likely to encounter and how to facilitate their contributions. It also gives tips on getting yourself heard and dealing with interruptions and conflict. Developing excellent communication skills requires investment, but the payoff is a solid more...
Getting Ready to Write Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course lays the groundwork for solid persuasive writing. It explores the pros and cons of different methods of communication and helps you make the best choice. It will help you set your objective and gives tips on how to identify the best tone for that objective. It suggests methods for getting the action you want from your audience and ways to overcome your resistance to writing. Whether you're writing to take care of your customers or take care of business in general this course will show you how to use the power of writing to generate action. more...
The Appraisal Interview If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. But if you think appraisal is about handing down judgements from above... think again. This course will help you for when you're in the hot seat. It will show how to structure the interview, keep tabs on your relationship and concentrate on your main aim, improving performance. Following up doesn't just mean filling out an appraisal form. This course emphasises the need to monitor progress and make the appraisal process a continuous process. more...
Measuring and Recording Performance If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. But if you think appraisal is about handing down judgements from above ...think again. Giving feedback & appraising people is fraught with potential pitfalls. This course is packed full of valuable information to help you avoid them. The course explores what you can appraise, what you can realistically hope to achieve and what you can't appraise. It looks at different assessment approaches and recording systems along with their associated strengths and weaknesses. Effective appraisal takes commitment, but you'll see the payback in a team of highly motivated individuals more...
Working with Numbers Learn how to work with numbers successfully Anyone who's "good with figures" uses various tips and tricks to make numbers easier to work with. Working with Numbers concentrates on useful short cuts rather than "classroom theory" that underlies many everyday activities. more...
Training for Non Trainers Learn how non trainers can train successfully The pace of change is accelerating which means employees must CONTINUOUSLY update and learn new skills. Developing people involves many activities, of which training is perhaps the most important. You don't have to become a professional trainer, but the techniques covered in this course will ensure you can achieve the right results. more...
Managing People : How to Coach If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. more...
Managing People : Your Coaching Style If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. When you coach you'll adopt a particular coaching style: you'll use different behaviours, techniques and actions to help the person you're coaching to develop. This course summarises some effective coaching behaviours. It helps you to analyse which behaviours you feel more comfortable and less comfortable with, and therefore which ones you're most or least likely to use in practice. Once you've analysed which behaviours you favour, you can explore tips and hints on how to more...
Writing Skills : Credit Control Letters Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for writing credit control letters that work - that get your company's money back without destroying customer relationships worth preserving. Whether you're writing to take care of your customers or take care of business in general this course will show you how to use the power of writing to generate action. more...
Writing Skills : Inter-Office Communications Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints on creating concise, powerful memos, emails and other inter-office communications that get results - fast! Whether you're writing to take care of your customers or to take care of business in general this course will show you how to use the power of writing to generate action. more...
Writing Skills : Resolving Written Complaints Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for replying to written complaints assertively, to win the customer back onto your side without the need for over-generous concessions. Whether you're writing to take care of your customers or to take care of business in general this course will show you how to use the power of writing to generate action. more...
Writing Skills : Writing to Complain Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course gives you a step by step guide to writing concise and effective complaint letters that get results. It looks in detail at the importance of addressing your letter to the correct person, stating your complaint clearly and succinctly; what supporting information to include and the all important call to action. It also gives tips on how to match the tone of your letter with your objectives. Whether you're writing to take care of your customers or take care of business in general this course will show you how to use the power of writing to generate action. more...
Writing Skills : Sales Letters and Proposals Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for writing sales follow-up letters and proposals that meet the customer's needs and get results. more...
Writing Skills: Writing Direct Mail Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results through direct mail. It gives guidelines on planning and structuring your mail shot, examines the language you choose to enhance your message and gives tips and hints on effective follow up. Whether you're writing to take care of your customers or to take care of business in general this course will show you how to use the power of writing to generate action. more...
Writing Skills : Writing Meeting Minutes Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on why minutes are written and examines what information should be included in them. It also gives you guidelines on the basics of writing minutes. more...
Writing Skills : Introduction to Clear Layout Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints on creating documents that are attractive, to-the-point and easy to read. Whether you're writing to take care of your customers, take minutes or take care of business in general this course will show you how to present your message so that it generates action. more...
Writing Skills : Simple, Powerful English vClear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will help you choose simple, powerful words that make your message crystal clear. Whether you're writing to take care of your customers, take minutes or take care of business in general this course will show you how to use the power of writing to generate action. more...
Writing Skills : Editing your Writing Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will outline the value of spending quality edit time and give you practical tips and hints for editing objectively and effectively. Whether you're writing to take care of your customers or to take care of business in general this course will show you how to use the power of writing to generate action. more...
Writing Skills : Writing Long Documents Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for outlining and structuring longer documents and for creating that vital executive summary. Whether you're writing to take care of your customers or take care of business in general this course will show you how to use the power of writing to generate action. more...
Writing Skills : Writing Business Letters Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for wording and structuring business letters and on shaping powerful paragraphs. Whether you're writing to take care of your customers or to take care of business in general this course will show you how to use the power of writing to generate action. more...
Presentation Skills : Handling Questions The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! Question sessions are often your final opportunity to grasp these opportunities to shine. This course will give you the skills and confidence you need for handling those tricky question sessions. It will help you to prepare effectively and to respond to each question with the respect and skill it deserves. Achieving success in question and answer sessions will help you deliver a presentation that gets results and gains commitment from your colleagues, your customers and your team. more...
Presentation Skills : Your Delivery The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you overcome your nerves and grasp these opportunities to shine. It will give you tips and techniques on managing the way you look and the way you sound to best effect. And it will help you prepare effective notes that steer your presentation to success. Practising and reviewing your delivery will give you the skills and confidence you need to make the kind of presentation that gets results and gains commitment from your colleagues, your customers and your team. more...
Presentation Skills : Visual Aids The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you develop a presentation with impact that makes the most of these opportunities. It will guide you in designing and creating visual aids that bring your presentation to life and make your message memorable. And it will give you practical hints and tips on using visual aids that support rather than sabotage your presentation delivery. Achieve success by arming yourself with the kind of presentation that gets results and gains commitment from your colleagues, your customers and your team. more...
Presentation Skills : Writing your Presentation The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you develop a presentation with impact that makes the most of these opportunities. It will guide you in structuring and writing a presentation, from the vital opening words all the way through to the high impact close. And it will give practical hints and tips on brainstorming, outlining and structuring a presentation, along with ideas on dramatic effect, and natural, clear language. Achieve success by arming yourself with the kind of presentation that gets results and gains commitment from your colleagues, your customers and your team. more...
Presentation Skills : Preparation The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you to maximise your chances of success by preparing effectively. It will help you establish crystal clear objectives so that you can focus your energies on what you're trying to achieve and what your audience wants to hear. It will show you how to get inside your audience's mind so that you can stand up to present, confident of delivering what they want. And it will help you avoid those last minute logistical hiccups. Bringing focus to your preparation will help you overcome your nerves and plan the kind of presentation that gets results more...
Phone Skills : Making Difficult Calls In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're making those difficult calls - through effective preparation and good communication skills. It explores some general tips and hints for making difficult calls and shows how to apply them when you're phoning to complain, managing cash flow or telling someone there's a problem. It will help you develop your phone power so that when business calls you'll be ready. more...
Phone Skills : Handling Angry Callers In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and reduce your stress levels when you're dealing with angry callers over the phone, through effective communication skills. You can explore how to make your point assertively without making your customer lose face. It will help you develop your phone power so that when business calls you'll be ready. more...
Phone Skills : Cold Calling & Selling by Phone In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're cold calling or selling over the phone, through effective preparation and good communication skills. It will help you develop your phone power so that when business calls you'll be ready. more...
Phone Skills : Negotiating on the Phone In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well for concluding negotiations on the phone. It will help you stay in control and get results when you're negotiating, through effective preparation and good communication skills. It will help you develop your phone power so that when business calls you'll be ready. more...
Phone Skills : Giving & Getting Information by Phone In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare to give or receive information by phone and give you some practical tips and hints for communicating information well. It will help you develop your phone power so that when business calls you'll be ready. more...
Phone Skills : Taking and Leaving Phone Messages In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you identify what makes an effective phone message and give you guidance on giving and taking messages that people can act on successfully. It will help you develop your phone power so that when business calls you'll be ready. more...
Phone Skills : Ending a Call and Following Up In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your records and appointment book up to date. It will help you develop your phone power so that when business calls you'll be ready. more...
Phone Skills : Transferring Calls In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It encourages consideration of both the caller and your colleague when you take messages in your workplace. It also gives valuable tips and hints on dealing with protective secretaries and answer phones. It will help you develop your phone power so that when business calls you'll be ready. more...
Phone Skills : Preparing for a Call In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your records and appointment book up to date. It will help you develop your phone power so that when business calls you'll be ready. more...
Organisational Communication : Discrimination In our everyday lives, there are people facing discrimination and prejudice merely because they are different in some way from the majority. These differences may be the colour of someone's skin, ethnic origin, their sexual orientation, their gender, their religion or they may have some kind of disability. Equal Opportunities is about getting rid of inequality and unfairness so that everyone has 'equality of opportunity'. more...
Organisational Communication : Harassment In our everyday lives, there are people facing discrimination, prejudice and unfair treatment merely because they are different in some way from the majority. These differences may be the colour of someone's skin, ethnic origin, their sexual orientation, their gender, their religion or they may have some kind of disability. Harassment can occur anywhere at work and it has a negative effect on everyone who works in an environment where it is tolerated. Even if you're not part of the problem, everyone needs to be aware of the potential for harassment in the workplace. Even if you know it's happening and you do nothing about it, you are still part of the problem. In this course you can examine what constitutes harassment, the damaging effects it can have on an organisation and what YOU can do more...
Managing Yourself : Managing Time When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants more...
Managing Yourself : Dealing with Stress Today's manager needs leadership skills. Today's manager must be able to shape people into effective working units ...called teams ...and lead them to success. However leading a team of people and juggling priorities and deadlines can cause you stress. As a leader you need to recognise whether you or your team are suffering from stress, identify what's causing that stress and take action to reduce it. more...
Managing Yourself : Strengthening your Position as Leader The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. Today's manager must be able to shape people into effective working units ...called teams ...and lead them to success. more...
Managing Yourself : Are you a Leader? The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. Today's manager must be able to shape people into effective working units... called teams... and lead them to success. more...
Managing Resources : Applying Controls When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants. Too many management controls cause inefficiency and too few contribute to anarchy. This course explores what can be controlled and how to create and apply effective preventive, steering and feedback controls. more...
Managing Resources :The Process of Monitoring and Control When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants. Too many management controls cause inefficiency and too few contribute to anarchy. This course explores what can be controlled and how to create and apply effective preventive, steering and feedback controls. more...
Managing People : Reviewing a Coaching Experience If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. If you have recently coached a person the experience may have been positive or not so positive. In this course you'll examine a set of questions to help you decide whether this person was the best coaching candidate: whether you, the business and that person benefited from the coaching experience and whether you overcame obstacles to coaching. You can also examine some tips and hints for selecting the best coaching candidate in the future. Select the best coaching more...
Managing People : Selecting a Coaching Candidate If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. You may have someone in mind that you want to coach. In this course you'll use a set of questions to help you decide whether they're the best coaching candidate; whether you, the business and that person would benefit and whether you can overcome potential obstacles. You can also examine some tips and hints for selecting the best coaching candidate. Select the best coaching candidate and you'll see the pay back -- in improved motivation, commitment and results. more...
Managing People : Practical Coaching Situations If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. In this course you'll investigate how you can use coaching in a variety of different situations: changing jobs, generating sales leads, time management and supervisory skills. You'll explore how coaching has been used in some practical case study situations and then use your analysis to improve your own coaching techniques. As you apply these coaching skills in your work place, you'll see the pay back -- in improved motivation, commitment and results. more...
Managing People : When to Coach If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. You'll find out how to spot coaching opportunities and decide when coaching can make the difference. You'll examine the role of coaching in implementing change, applying learning from training courses and supporting others to reach their objectives. And, as you apply these coaching skills in your work place, you'll see the pay back -- in improved motivation, commitment and results. more...
Managing People : Following up a Meeting Meetings are opportunities: to share information, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course will help you make the most of every business meeting. It will show you how to successfully follow up on your meetings so that decisions made and actions agreed are converted into results. It will help your meetings become positive, productive and fun. more...
Managing People : Leading a Meeting Meetings are opportunities: to share information, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course shows you how to make the most of every business meeting. It will help you become a dynamic and effective leader whose meetings stay on track and on time. It will ensure that your meetings become positive, productive and fun. more...
Managing People : Planning a Meeting Meetings are opportunities: to share information, exchange ideas and contribute to decisions. They're excellent vehicles for building teams, gaining commitment and encouraging participation but only when they're properly planned and executed by everyone involved. This course looks at how to make the most of every business meeting through planning and preparation. It will help you decide whether it's right to meet at all and shows you how to prepare agendas that focus meetings on achieving results. Good planning and preparation will help your meetings become positive, productive and fun. more...
Managing People : Improving Working Relationships When you're dealing with colleagues or members of your team, do you ever feel like a judge, a nursery teacher or even a simpering child? This course will help you to analyse your behaviour and that of your team. It will help you to understand how to adjust your approach to each person to gain maximum response. And it will help you work towards achieving the benefits of an adult/adult relationship, transforming your role from judge to counsellor, from parent to mentor, from child to adult. more...
Managing People : Questioning Techniques for Appraisals If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance and the questioning techniques used by the appraiser are key to its success. This course will help you analyse different question types and the responses they encourage. It will show you how to use questioning techniques to make your appraisals more complete, mutually satisfying and insightful. more...
Managing People : Preparing for a Formal Appraisal If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. This course will help you understand how to prepare for appraisal. It will show you how to get team members in the right frame of mind for their appraisal, and to get the stage set for a productive exchange. It will give you practical tips and hints for doing your homework so that you're fully prepared for the appraisal meeting. Effective appraisal takes commitment, but you'll see the payback in a team of highly motivated individuals focused on success. more...
Managing People : What's behind Appraisal? If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. But if you think appraisal is about handing down judgements from above ...think again. This course will help you understand how the appraisal process works, and how to involve people in it. It will help you analyse how to work with each person to improve their performance and realise their full potential. Effective appraisal takes commitment, but you'll see the payback in a team of highly motivated individuals focused on success. more...
Managing People : Developing your team The last few decades have seen a revolution in the way businesses operate. Companies now recognise that their people are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ... called teams ... and lead them to success. In this course you can examine why its better to lead a team rather than a group of people and what the benefits are for you, the team members and the organisation as a whole. You can explore the basics of how to go about building an effective team and also examine how to grow your team successfully through the 4 stages in its development: exploration, friction, understanding and performance. more...
Managing People : Resolving Team Conflicts The last few decades have seen a revolution in the way businesses operate. Companies now recognise that their people are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ...called teams ...and lead them to success. Conflict between team members is inevitable as a team forms and grows. This course helps you act to resolve conflict before it's too late and to channel the energy into finding effective solutions. It will help you keep the peace without loss of integrity and give you practical hints and tips for devising win-win solutions. more...
Managing People: Giving Feedback and Praise to your Team If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Giving regular feedback is one of the most powerful ways of motivating people to give their best performance. This course will help you understand why timely feedback is vital. It stresses the importance of praise and gives tips and hints on how to deliver constructive criticism and reprimands. It will help you use questioning techniques to focus on the problem, not the person so that your feedback is precise, positive and productive. Addressing performance issues can be a tricky business, but if you invest the time and the effort you'll see the payback in a team of highly motivated individuals focused on success. more...
Managing People : Agreeing Objectives If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Setting effective objectives is one of the most powerful ways of motivating people to give their best performance. But if you think objective setting means handing down targets from above ...think again! This course will help you understand what makes a powerful objective. It will help you master the art of setting realistic, measurable objectives that produce results and motivate your team. Setting effective objectives takes commitment, but you'll see the payback in a team of highly motivated individuals focused on success. more...
Managing People : Delegation When it comes to delegation, nearly everyone is the managerial equivalent of a sinner. Delegation practised well puts you on an upward spiral to the boardroom. Delegation practised poorly or not at all is the downward road to the mailroom. This course outlines the 7 deadly 'sins' of delegation: hogging the trough, dumping the trash, passing the buck, temporary paralysis, inadequate briefing, scrimping on resources and interfering with your staff's work. It will help you to assess whether you're committing any of the deadly sins yourself and, if you are, give you some tips and hints for overcoming the sin and delegating more effectively. more...
Managing People: Motivating your Team If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. This course will help you understand what motivates members of your team. It will help you analyse how to work with each person to improve their performance and realise their full potential. And it will give you the opportunity to test your skills with some challenging leadership situations. Effective staff motivation takes commitment, but you'll see the payback in a team of highly motivated individuals focused on success. more...
Interpreting Budget Variancies From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can examine how to systematically analyse budget variances and go about interpreting them, so that you can effectively monitor and control the business as circumstances change from plan. You can explore how to use this information to take action, to keep the business on track and to plan ahead for the future. more...
Identifying Budget Variancies When you're dealing with colleagues or members of your team, do you ever feel like a judge, a nursery teacher or even a simpering child? This course will help you to analyse your behaviour and that of your team. It will help you to understand how to adjust your approach to each person to gain maximum response. And it will help you work towards achieving the benefits of an adult/adult relationship, transforming your role from judge to counsellor, from parent to mentor, from child to adult. more...
Finance for the Non Financial : Using a Budget to Manage From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can explore the power of budgets to help with decision making and planning as circumstances change from plan, and their value in keeping the business on track towards its goals. The course gives you practical hands-on experience of using budgets to make decisions in a variety of different case study situations. more...
Finance for the Non Financial : Allocating Indirect Costs From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course simplifies the problem of managing a wide variety of indirect costs in a business by following the 3 simple steps of allocation, apportionment and absorption. It will help you to understand how indirect costs affect the income of a business and its product lines. And it will give you the knowledge and understanding to hold your own with your company's financial wizards. more...
Finance for the Non Financial : Budgeting for Different Business Conditions From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. It will show you how different types of cost behave and how their behaviour can affect your budget. It will help you understand the advantages of preparing sets of budgets to cope with changing business conditions. more...
Finance for the Non Financial : Preparing a Budget From the corporate world to the corner store, from running a diner to controlling a production line -- you just can't avoid the need to understand money. Budgets are an excellent management tool: for solving problems, taking smart decisions and improving teamwork and communication. This course examines a 3 step process for preparing budgets and applies this process to a practical case study business. It explores how to evaluate different budgeted options to decide which is best for the business and focuses on what it takes to get your budget accepted and approved. more...
Finance for the Non Financial : What is a Budget? From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. It shows you what relevance budgets have to you and how they affect all aspects of your job. It also looks at the kind of information you need to hand before you prepare your budget and the different types of budget you may find in your organisation. more...
Finance for the Non Financial : Managing Working Capital From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course explores a number of ways to improve your company's cash flow. It gives hints on how to minimise the amount of stock you hold without jeopardising the way you do business. It also examines the benefits of having credit and accounts payable policies that work for your business and at the same time keep you on good terms with both customers and suppliers. more...
Finance for the Non Financial : Using Cash Flows to Manage From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. The timing of cash flow in a business is crucial and the actions you take as manager can affect that cash flow. This course helps you understand why cash flow forecasts are important tools when it comes to making viable business decisions. It gives you guidance on creating and interpreting a cash flow forecast and it provides tips on how to optimise your cash flow budget by planning production and negotiating with suppliers and customers. more...
Face to Face Communications : Active Listening Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen up your active listening skills. It will help you give and receive the right message and make the most of every conversation you're involved in. Developing excellent communication skills requires investment, but the payoff is a solid understanding between you and your colleagues, customers and friends. more...
Customer Service : Handling Angry Customers Not every encounter with customers begins as a positive experience. But nearly every one can be turned around. The customer who's complaint has been handled well is likely to be your customer for life. This course shows you how to deal with difficult customer situations. It will help you build the confidence to cope with angry customers and diffuse the tension. It will help you to take a professional approach to soothing ruffled feathers and putting a smile back on the customer's face. more...
Customer Service : Handling Customer Complaints Not every encounter with customers begins as a positive experience. But nearly every one can be turned around. The customer whose complaint has been handled well is likely to be your customer for life. This course shows you how to deal with difficult customer situations. It will help you build the confidence to cope with demanding customers. It will help you to take a professional approach to soothing ruffled feathers and putting a smile back on the customer's face. more...
Customer Service : CARE Brain-teasers In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course provides an opportunity for students to test their customer care skills through a variety of scenarios and exercises. It also raises new ideas of how to CARE and suggests some topics to reflect on and discuss with colleagues. more...
Customer Service : First Impressions In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. First impressions last...and last and last. And it's an uphill struggle to beat customer's expectations when they've had a poor first impression of either your workplace or you. This course will help you take a flying start to beating customers expectations by creating a great first impression. It will help you polish the impression given by your workplace, your appearance and your attitude and give you tips for keeping more...
Customer Service : Preparing for Customer Contact In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you prepare for contact with customers so you're ready to beat those expectations. You can explore your role and responsibility in delivering excellent customer service and examine what knowledge, standards and skills you need to achieve this. more...
Customer Service : Who are your Customers? In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you understand who your customers are and what they need from you. You can explore why it's important to provide excellent customer care to everyone you deal with, whether they're inside the organisation or outside it. more...
Customer Service : Why Care for Customers? In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you understand why customer care is important to you. It will help you understand how and why you can make a difference, and how a customer's lifetime value can be calculated in thousands of pounds, not pence. more...
Leadership and Team Development: Appraisal Interviewing MAXIM TRAINING Appraisal Interviewing is one of the key management techniques for evaluating and monitoring peoples' performance at work. Most organisations have their own formal appraisal interviewing system. This course supplies a comprehensive guide to developing your skills in appraisal interviewing whatever the formal system adopted by your organisation. The course looks at all aspects of appraisal interviewing and includes skills which can be used in other interview situations. The overall objective is to help you increase the effectiveness of appraisal interviews. more...
Leadership and Team Development: Managing Meetings MAXIM TRAINING Every single manager gets involved in meetings. For many, they take up a significant part of every working week. Many meetings are costly failures, achieving little more than frustration and de-motivation for those attending. Yet, successful meetings can achieve a tremendous amount and be one of the major driving forces in successful organisations. This course provides you with a tool kit for making your meetings more successful and more productive. It covers skills which are essential for any effective manager. The overall aim of the course is to improve your skills in running effective meetings. Meetings which participants enjoy, are a valuable use of time, and achieve their objectives. more...
Leadership and Team Development: Team Building MAXIM TRAINING Organisations have always relied on teams in some form. But now there is more emphasis on groups of people, working in teams, taking joint responsibility for achieving standards and meeting objectives. This course explores the key factors that make teams effective and the skills required to build, strengthen and maintain the team. more...
Leadership and Team Development: The Effective Leader MAXIM TRAINING This course will make you a more effective leader - whether you're responsible for leading a project, a team, a a department or even a company! Whatever your role, we're assuming you must lead people in order to achieve results. This course focuses on ACTION you can take to ensure people follow you so you get results. more...
Training and Facilitation: Plan your Own Development MAXIM TRAINING This course is about you and your own development. It helps identify and plan what you can do to develop your own skills, knowledge and abilities, in order to achieve what you want from life. By the end of the course you'll have an action plan for your development as far into the future as you choose. Although you'll focus on your working life, many lessons apply equally well to your personal life too. You can do this alone, but you'll find it more helpful to work with other people: Your team leader Colleagues you trust and respect Your training or personnel officer Your coach or mentor Family or friends more...
Training and Facilitation: Decision Making MAXIM TRAINING Improving the effectiveness of decision making has many benefits for individuals and the organisation. This course demonstrates an effective decision making process which will help you improve your performance. The overall objective is to help you increase the effectiveness of decisions you make at work. When you've completed the course you will be able to: more...
Training and Facilitation: Negotiation Skills MAXIM TRAINING The overall aim of this course is to improve your skills in concluding successful negotiations. That is, reaching agreements which both parties are committed to honour and which benefit your organisation. more...
Training and Facilitation: Setting Objectives MAXIM TRAINING Objectives form a crucial part of every manager's job. They guide everything important we do at work. If we are trying to achieve the wrong objectives, we can't possibly perform well. Yet setting good, clear objectives is difficult to do. The course's overall aim is to show you how to set effective objectives. These could be objectives for yourself, other individuals, your team or even for a whole organisation. They could be long-term or short-term. more...
Training and Facilitation: Time Management MAXIM TRAINING The pace of life gets faster and faster each year. Pressures on time intensify. The need to create extra time to fit everything in at work is getting more urgent..... Effective time management is essential to keep your head above water. This course shows how to manage time to create time to achieve the things that are really important to your overall performance. more...
Training and Facilitation: Facilitation Skills MAXIM TRAINING A leader's job is to help their team become more effective. A leader's success lies in the team's success. The best leaders develop teams to succeed with or without them. This course explores a powerful approach to team development - facilitation - and the skills needed to make it work. more...
Training and Facilitation: Mentoring Skills MAXIM TRAINING Mentoring is becoming increasingly popular in the workplace. What was once chiefly an informal process applied arbitrarily, has now been formalised by many organisations as a vital part of their staff development programmes. The overall aim of the course is to explain how to ensure mentoring is effectively implemented in an organisation. more...
Training and Facilitation: Coaching Skills MAXIM TRAINING Learn how to coach successfully Effective organisations ensure their employees' skills are continuously expanded and enhanced and coaching makes an important contribution to this process. This Coaching Skills course shows how to assess a Learner's needs, draw up a learning plan, assess competence and review progress. It also looks at the various roles and skills required by a Coach to encourage Learners to learn. more...
Communication Skills: Report Writing MAXIM TRAINING Writing effective reports is a core work skill. In the age of technology it is still one of the most important means of communication. This course explores some of the key factors that make a report EFFECTIVE. It provides a step-by-step guide to writing a report, from planning through to revising/editing. You'll find the course valuable if you're using a word processing package, typewriter or pen! more...
Communication Skills: Persuading with Numbers MAXIM TRAINING This course will help you handle the numerical information required for problem solving and decision making in the workplace. It will help you understand basic statistical methods, interpret simple data and focuses on how to interpret and use Graphs and Charts in both presentations and reports. There are some calculations so, to make the most of the course, it is recommended that you have a calculator handy. more...
Communication Skills: Effective Writing MAXIM TRAINING The written word remains one of the most common forms of communication at work, yet it frequently fails to achieve the required RESULTS. To be able to write effectively is now even more important in the electronic age of word processing and e-mail. If the medium is efficient the message should be too!! " Effective Writing" gives you a range of practical techniques for writing effectively for every type of business document. more...
Understanding Budgeting and Finance: Understanding Balance Sheets MAXIM TRAINING Here's some of the questions asked about companies: What's a healthy business? What's the right balance of debt in company funding? How should a company's funds be employed? Most of us have no idea of the financial realities that underpin our companies. That's where this course will help! It introduces some basic financial principles. You'll understand your own role in your company's financial well-being and be able to gauge a company's overall financial health. more...
Understanding Budgeting and Finance: Managing your Budget MAXIM TRAINING Preparing a budget and following it through to approval involves a lot of work. But it's only the beginning! Once approved, the budget needs careful management to ensure your plans become a reality. This process starts from day one and continues throughout the year. This course provides a structured approach for managing your budget. It shows how to: Review your budget to identify the key elements Monitor actual expenditure against budgeted figures Control costs more...
Understanding Budgeting and Finance: Preparing your Budget MAXIM TRAINING Planning and submitting a budget for the first time can be a daunting task. Many of us approach our first budget with little or no formal training. It can be a nightmare! Effective budgeting is crucial to both you and your department. And because it's important, it's vital you budget properly. Too many managers make half-hearted attempts and then wonder why ACTUAL spend is nothing like expected. This course provides a structured approach for budgeting effectively, plus a range of practical tips. more...
Understanding Budgeting and Finance - Budgeting Basics MAXIM TRAINING At work, as managers, we're all involved in the budgeting process in some way or another. But few of us understand why budgeting is so important. Before you begin budgeting yourself, you need to grasp some key concepts. This course explores some basic questions about budgeting: What is a budget? Why are budgets necessary? What's involved at each stage of the budgeting process? more...
C++ Foundation for Non-C Programmers - Part 2 This is the second part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on ANSI C++ and is not environment or vendor-specific. This course introduces the skills needed to be able to begin to use C++'s Object-Oriented (OO) features. Students will learn how to create use and extend classes as well as how to populate those classes with members and functions. They will also learn how to instantiate objects incorporate error handling and perform simple I/O. more...
C++ Foundation for Non-C Programmers - Part 1 This is the first part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on ANSI C++ and is not environment or vendor-specific. This course will teach students the basic skills and knowledge necessary to be able to write compile and run basic C++ applications. Students will learn the language fundamentals such as syntax data types and operators. In addition they will learn how to create expressions and statements apply flow control and create and call functions. more...
C++ Programming - Part 4 This is the last course in a four-part series on C++ Programming which is based on ANSI C++. This course is designed to give learners some of the practical skills needed to be able to write and compile user-ready C++ applications. Learners will acquire skills needed to perform runtime exception handling incorporate standard libraries and create well-designed class hierarchies. more...
C++ Programming - Part 3 This course is the third in a four-part series on C++ Programming which is based on ANSI C++. This course will give students the skills and knowledge needed to better manage their C++ objects and classes. Students will learn how to handle references and dynamic memory allocation as well as take advantage of polymorphism overloading and templates. more...
C++ Programming - Part 2 This course is the second in a four-part series on C++ Programming which is based on ANSI C++. The focus of this course will be on the object-oriented (OO) capabilities of C++. Students will gain the skills and knowledge needed to effectively create and manage classes work with functions and operators and take advantage of inheritance. more...
C++ Programming - Part 1 This course is the first in a four-part series on C++ Programming which is based on ANSI C++. This course will focus on teaching users some of the fundamental differences between C and C++. It will also introduce the object-oriented (OO) features of C++ and teach users how to use these features to create a simple class. more...
C Programming - Part 4 This course is the last in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will teach students the skills and knowledge necessary to perform some more advanced tasks with the C language. Students will learn some important read/write and memory management skills as well as how to implement some advanced data structures, such as linked lists and binary trees. This course will also include a look at the standard ANSI C library, which is the core library for all ANSI C applications. more...
C Programming - Part 3 This course is the third in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course begins to introduce some more advanced topics. Students will learn about some of the more advanced uses for pointers, explore the collection of special bitwise operators, learn about Input/ Output (I/O) with ANSI C, and learn how to properly debug their programs and perform error handling. more...
C Programming - Part 2 This course is the second in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. In this course, students will learn about arrays, pointers, and user-defined data types. more...
C Programming - Part 1 This course is the first in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will give students a basic understanding of some of the fundamental constructs of C. In addition to learning about the history of C, participants will learn basic syntax, data types, flow control, and be introduced to functions. more...
Lotus Notes R5: Managing and Sharing Information This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course students will learn how to design and manage forms and views; search domains address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web pages in Lotus Notes; and subscribe to various databases to obtain information based on selection criteria. more...
Lotus Notes R5: Calendaring and Scheduling This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. more...
Lotus Notes R5: Messaging and Working Remotely This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas replicate mail and set up a machine for replication. more...
Lotus Notes R5: Collecting and Organizing Information This course provides participants with the fundamental skills to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course students will learn how to identify the different application types in Lotus Notes the features provided for Lotus Notes mails and the features of Notes replication; use Notes workspace to perform common tasks; create and enhance documents using different formatting options; and organize the workspace by managing views folders and bookmarks. more...
e-Commerce Security This course is intended for students who wish to consider the impact of security issues on e-commerce implementation. more...
Evaluating e-Commerce Options This course is intended for students who wish to consider some of the costs as well as the potential benefits of e-commerce. A survey of e-commerce strategies and an overview containing implementation descriptions will help the student better understand the basis of costs associated with e-commerce. more...
Introduction to e-Commerce This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. more...
Working with SAP R/3 - Rel 4.x To fully exploit the functionality of R/3 business users need to be both confident and proficient in the use of all the main navigational features and system functionalities of SAP. This course is essential study for users of all R/3 modules regardless of the organization's business activities. While confidence in the use of Windows applications is a prerequisite to using Working with SAP R/3 no other IT experience is presumed. Please note that the skills taught in this program will not be repeated in any of the following SAP R/3 courses. This course is a prerequisite to all NETg's R/3 courses. more...
SAP R/3 FI Payments - Rel 4.x Payment Processing is a component of SAP's R/3 Financial Accounting module (FI). FI is a powerful module integrating many activities including General Ledger accounts payable accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition you will maintain data and systems settings for accurate and effective payment processing in this course. more...
SAP R/3 MM Inventory Management - Rel 4.x SAP's Inventory Management system allows you to manage stocks on a quantity and value basis in order to plan enter check goods movements and carry out physical inventories. You will learn the essential skills needed to ensure efficient and sensible use of the Inventory Management services within the MM Module. more...
SAP R/3 MM Purchasing: Purchase Order Processing and Information System Purchasing is a component of the SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services integrating these activities with other components and modules of R/3 such as FI SD CO PP PS etc. In this course you will learn to carry out the most important and most frequent tasks involved in Purchasing. more...
SAP R/3 MM Purchasing: Organization and Master Data Purchasing is a component of the SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services integrating these activities with other components and modules of R/3 such as FI SD CO PP PS etc. In this course you will learn to carry out the most important and most frequent tasks involved in Purchasing. more...
Product Development with SAP R/3 PDM This course aims to provide all the employees in your company working with Product Data the basic information they require to carry out their day-to-day work with the PDM module. It is assumed here that you are using SAP R/3 4.x the CAD system AutoCAD 14.01 and AutoCAD SAP R/3 3.1 on Windows NT 4.0. The scenario PDM - Product Data Management semi-finished and finished products without variants of the R/3 reference model is dealt with here. The user is provided with an example of implementing the product development process with change management using the SAP R/3 PDM module AutoCAD and AutoCAD SAP R/3 PDM. The emphasis here is placed on familiarizing the user with system functions within the framework of a business process. more...
Business Intelligence This course builds on a series of closely related concepts. It provides you with an introduction to the basic and more advanced concepts of business intelligence and discusses the architectures of possible solutions. The content of the course is divided into two main sections. The first section takes a closer look at general principles and explains why business intelligence is necessary from the point of view of top management. Possible solutions are also discussed. Due to the complexity of the subject matter this section focuses on the basic principles of business intelligence itself and not on how it interacts with related areas. The second section takes a more detailed look at the concepts discussed in the first section. Specific aspects of design and architecture are considered and more...
SAP R/3 CO Activity Based Costing The course SAP R/3 Activity Based Costing is designed to provide all employees of a company involved in Cost Accounting an overview of the possibilities supported by activity-based costing and to explain how the available functions can be used. The user will also be given the basic information required to carry out day-to-day chores within the SAP R/3 System. more...
Supply Chain Management The course Supply Chain Management is intended to give company executives and interested experts in various industries an overview of the content goals possibilities and challenges of Supply Chain Management. As most chores within the supply chain today cannot do without the use of computer software the course shows concrete examples using SAP within different industry areas. The course transfers the basic knowledge the spectrum of possibilities within the 'Supply Chain Management'. The course is intended to show the different views regarding the supply chain in companies and its possibilities of use within different business areas. more...
SAP R/3 SD Order Processing - Rel 4.x Within the Sales and Distribution module this course will help you to understand the stages involved in the ordering cycle which include receiving the initial order through to delivery and invoicing. You will also learn in detail how to create and process orders. more...
SAP R/3 SD Sales and Shipment The purpose of this course is to provide practical skills in the use of R/3 SD for sales and shipping processes. Students will learn to process inquiries quotations orders shipping and billing. They will acquire essential skills to work with the Sales Information System. The course exploits practical scenarios to illustrate the content. The course shows how to process sales documents and looks at the functions used during the pre-sales phase. It covers the sales and distribution document chain and shows how to process deliveries billing documents and shipments. more...
SAP R/3 SD Overview and Master Data The purpose of this course is to provide detailed knowledge of the structure features and functionality within SAP R/3 SD including SD Master Data and the skills to work with Master Data. The course will use practical examples to illustrate functions and Master Data. more...
Safety Sense Series: Improving Safety Performance XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe working environment and preventing such accidents rests fully with the organisation itself. You can face heavy fines for simply being unaware of the rules, regulations and procedures let alone for not applying them. This combined with the need to understand your obligations and the potential penalties under EU regulations, plus the expense of lost time and money resulting from absenteeism, all more...
Safety Sense Series: The Safety Authorities XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe working environment and preventing such accidents rests fully with the organisation itself. You can face heavy fines for simply being unaware of the rules, regulations and procedures let alone for not applying them. This combined with the need to understand your obligations and the potential penalties under EU regulations, plus the expense of lost time and money resulting from absenteeism, all more...
Safety Sense Series: Safety Standards and Systems XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe working environment and preventing such accidents rests fully with the organisation itself. You can face heavy fines for simply being unaware of the rules, regulations and procedures let alone for not applying them. This combined with the need to understand your obligations and the potential penalties under EU regulations, plus the expense of lost time and money resulting from absenteeism, all more...
Safety Sense Series: Keeping Yourself Safe XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way |