Recently Added Programs

Emergency First Aid This course is designed for those where a requirement for this certificate is identified or those who would like to gain basic First Aid knowledge and skills. more...

PDF Production & Preflighting with Acrobat 8 & Enfocus PitStop Pro - Introduction Two Day Training Course PDF has made major inroads into the publishing and printing industries in recent years and a good knowledge of how to produce and preflight PDF documents is essential to anybody working on the technical side of document publishing and printing. XChange Training are now offering a course that provides you with precisely that by focussing on two key PDF production and preflighting tools: Adobe Acrobat 8 Professional and Enfocus PitStop Professional 7 Adobe Acrobat 7 Professional is the creative industry standard application for PDF creation, proofing and exchange. A good knowledge of this application and PDF technology in general is essential for anyone working in the modern reprographic, production and print industry. Acrobat 7 Professional added a host of new features suited for print more...

Advanced Excel - two, 4-h sessions Class 1 will be held on March 20th, from 8:30 a.m. to 12:30 p.m. Class 2 will be held on March 27th, from 8:30 a.m. to 12:30 p.m. Participants attend both classes. This is an 8-hour hands-on, instructor-led course, presented as two, 4-hour sessions. Take your knowledge of Excel to the next level In this course you ll learn to create and use multi-page workbooks where you can perform consolidations, analyze sales results, expenses, and so on. You ll be able to distribute your workbooks to other users and be confident your important information can t be damaged or deleted. more...

Microsoft Excel: VBA Development March 23rd 9:00 am to 4:00 pm DELIVERY: Instructor led, group paced, classroom delivery learning model with structured hands on activities and assignments. MATERIALS: Participants receive reference materials related to course topics. Follow up support by email or phone, on topics covered, is available to participants for 90 days. PREREQUISITE: Microsoft Excel: Advanced FURTHER LEARNING: Microsoft Word: VBA Development more...

What it Takes to Listen - Listening Skills March 28, 2007 8:30am - 4:30pm Enhance your relationships through Effective listening skills Effective listening saves time, prevents misunderstanding and error, and reduces stress. Everything from your personal relationships, to your career results will improve once you practice the secrets of effective listening. To learn and practice the secrets of effective listening, join Canada's premier listening coach for the fast-paced, fun, experiential workshop called: What it Takes to Listen more...

CBP Project Management - March 26 to 30 Location: Ottawa Date: 2007-03-26 5 days from 8:30am to 4:30pm Module 0: Module 1: Introduction To Project Module 1: Module 2: The Project Initiation Stage Module 2: Module 3: The Project Planning Stage Module 3: Module 4: Team Building for Project Module 4: Module 5: Motivation Module 5: Module 6: Implementing the Project Plan more...

Photoshop CS2 Training Seminar 2 Days - March 23 & 30, 2007 9:00am-4:00pm Learn the basics of working with digital images, how to select, size, and manipulate parts of the image, and use the layers to combine different images together. This course will also cover steps and tools for adding text; colour; layer effects; adjusting and colour correcting of images; as well as saving images for other applications and the Web. more...

Dreamweaver MX Level 1 + Contribute March 22 & 29th, 2007 9:00am - 4:00pm The power of an effective website contributes to your customer base and business growth. Understanding the basic properties of planning, launching and enhancing a website is a functional requirement in the world of work today. Learn about website design in a WYSIWYG environment without the need of sophisticated programming. Understanding basic page creation, adding content, incorporating links and enhancing images will provide the basic skills to manage your website content. An introduction to the easy website editing tool, Contribute, is also included. more...

Hypnosis Certification Training Friday March 30th, 2007 6:30pm to 10:00pm Saturday March 31st, 2007 10:00am to 6:00pm Sunday April 1st, 2007 10:00am to 6:00pm Change unwanted habits such as smoking or overeating. Reduce stress and increase relaxation. Learn to transform basic motivation into achieving desired results. Here are the 3 main benefits of attending this seminar: Hands on training in addition to theory Small class size to ensure highly interactive experiential learning Earn your certificate in Clinical Hypnosis For more information please visit: http://www.lastminutetraining.ca/courses.php/course/263/Hypnosis-Certification-Training more...

MS Office 2003 Upgrade-1 Day March 29, 2007 9:00am - 4:00pm If you were using an older version of Microsoft Office and now have version 2003, this course is for you. We'll look at the significant changes that have been made in each program, as well as the new features that have been added to version 2003. Programs covered are Word, Excel, PowerPoint, and Outlook. This course is classroom style instruction: Instructor-led, hands-on training. more...

Project Management Fundamentals March 19 and 20th, 2007 9:00am - 4:00pm This course delivers understanding of the fundamentals of Project Management, an increasingly valuable skill set for business today. It provides the theory and core methodology you will need to manage projects and participate on project teams. more...

Quickbooks Accounting Training Seminar Starts: March 20, 2007 Time: 06:30 pm - 09:30 pm Days Held: Tue, Thu Hours: 25 Weeks: 4 Participants will learn to create a new Quickbooks company, modify preset chart of accounts, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with assets and liability accounts, track fixed assets, do accounts payable, create/customize report and graphs, set up inventory, track and pay sales tax, understand payroll features, create estimates and do progress invoicing. Pre-Requisites: Passing a bookkeeping test to be administered by Vendor more...

No Pressure Prospecting ~ Sales prospecting March 22, 2007 8:00am - 2:00pm What you will learn: The 7 Integrated Keys to Sales Success The 25 Most Powerful Rules of Prospecting How to state your business to get a REAL prospect's attention How to engage a prospect with NO PRESSURE How to use "Voice Mail" to get prospects to call you back How to get past "Gatekeepers" How to make you "Cold Calls" wamr In this practical workshop, experienced and inexperienced sales people alike will learn strategies and practice tactics that will improve your confidence and ability to set sales appointments and close deals. more...

PowerPoint Design Techniques-1 Day March 19, 2007 9:00am - 4:00pm This course is designed for individuals with a working knowledge of PowerPoint who would like to enhance the planning, designing and packaging of their presentations. The course looks at fundamental design and workflow aspects of a presentation. Effective use of multimedia elements and delivery formats will also be discussed in an interactive environment. So get ready and put on your creative hats and explore the world beyond a basic presentation. This course is classroom style instruction: Instructor-led, hands-on training. more...

PowerPoint Advanced-1 Day March 27, 2007 9:00am - 4:00pm This course is designed for students already familiar with the basics of creating a presentation, as covered in the Introduction course, and who want to really spice up their presentations with some special effects. The course also looks at creating some text-based charts and customizing PowerPoint to suit each student s needs. This course is classroom style instruction: Instructor-led, hands-on training. more...

Certified Supply Chain Professional (CSCP) This workshop is a comprehensive program that will help candidates prepare for the CSCP examination. Participants will utilize the APICS CSCP learning system in conjuction with an instructor led component. The CSCP body of knowledge and features print-based study modules as well as online tools, including an assessment component that enhances the learning experience by enabling participants to check the progress of their studies and their understanding of the content. more...

Implementing High Performance Work Teams This workshop focuses on human interaction in the workplace. Team selection criteria, coaching and development are discussed and techniques to sustain are presented. An off-site location is recommended. more...

Implementing Lean Enterprise This interactive workshop is a mix of classroom and live simulation. Participants will learn how to easily identify non-value adding waste and apply techniques that will dramatically increase bottom line performance without excessive capital investment. more...

PDS Designer (Plant Design Systems) This course is 4 week series for PDS 3D Designers. Intended for the piping/equipment designer, who will use PDS 3D to create equipment and/or piping models. It focuses primarily on people who will use PDS for Designing or drawing the Equipment/Piping using PDS. more...

PowerPoint Advanced-1 Day March 22, 2007 9:00am - 4:00pm This course is designed for students already familiar with the basics of creating a presentation, as covered in the Introduction course, and who want to really spice up their presentations with some special effects. The course also looks at creating some text-based charts and customizing PowerPoint to suit each student s needs. This course is classroom style instruction: Instructor-led, hands-on training. more...

Word Advanced-1 Day March 26, 2007 9:00am - 4:00pm This course covers the more sophisticated options of Word, allowing the user to create and customize documents to produce high-level desktop-publishing quality documents. This course is classroom style instruction: Instructor-led, hands-on training. more...

Word Tables & Merge-1 Day March 26, 2007 9:00am - 4:00pm This course looks at two very powerful features in Word: Tables and Merge. Each topic is covered extensively during this one day course. You will leave with a complete understanding of creating basic and advanced tables, as well knowing exactly what the merge feature is capable of doing. This course is classroom style instruction: Instructor-led, hands-on training. more...

Word Intermediate Level 2-1 Day March 23, 2007 9:00am - 4:00pm This course demonstrates Word features which can be used to create more sophisticated documents. Many of the topics will help to speed up repetitive tasks, allowing students to become more efficient. This course is classroom style instruction: Instructor-led, hands-on training. more...

Visio Intermediate-1 Day March 29, 2007 9:00am - 4:00pm In this course, you will expand on the knowledge you gained in the course. You will work with many advanced features, including using the drawing tools, creating and working with custom stencils and templates, and sharing your Visio drawings with other applications. This course is classroom style instruction: Instructor-led, hands-on training. more...

Keyboarding Skills-1 Day March 21, 2007 9:00am - 4:00pm This course is designed for hunt and peck computer uses who would like to improve their typing skills. Topics include: the keys, shift, capitalization, punctuation, numbers, the number keypad, speed and accuracy, and speed drills. This course is classroom style instruction: Instructor-led, hands-on training. more...

Access Intermediate Level 2-2 Days March 19-20, 2007 9:00am - 4:00pm This two-day course picks up where the Intermediate Level I leaves off. The objective is to become more comfortable with relating tables, as well as looking further at forms, reports and queries. This course is classroom style instruction: Instructor-led, hands-on training. more...

Customer Service Excellence This program focuses on delivering value and maintaining customer satisfaction. Participants will learn techniques that focus on customer requirements, increasing repeat business and sales. Can be presented as executive briefing to multi-day customer service boot camp including customer site visits, interviews and service level evaluations. more...

Excel Formulas-1 Day March 20, 2007 9:00am - 4:00pm This course is designed for Excel users who would like to learn more about creating formulas, as well as brushing up on math skills. This course is classroom style instruction: Instructor-led, hands-on training. more...

Value Stream Mapping with eVSM This powerful mapping technique is utilized to quickly assess business situations and design high efficiency business processes. Our unique workshop integrates eVSM, a dynamic software solution to convert static value maps into dynamic simulation tools that will perform what-if scenarios and integrate excel spreadsheets for fast efficient process analysis. Can be taught as a one-day workshop or multi-day product focused event. more...

An Introduction to the Baldrige Criteria The Baldrige Criteria is the world's best model of performance excellence and the framework for the Malcolm Baldrige National Quality Award. This Introductory Course will introduce the core values of the Baldrige Program and present the seven categories of criteria within the Baldrige framework. Participants will learn how to identify strengths and opportunities for improvement, establish aligned and integrated strategies and deploy action plans. more...

Mannerism We often disregard the small details that have a bigger impact on our customer s mind.Mannerism is the most basic of these and perhaps the most neglected if only organisations realized what they are losing, the world would be a more civilized place more...

creative work is playful achievement The voyage of discovery is not in seeking new landscapes but in having new eyes.To think creatively, we must be able to look afresh at what we normally take for granted. This training workshop attempts to act as a creative mirror. It provides introspection, techniques for idea generation and most importantly the usage in actual work environment based on solution based creativity more...

One-to-One Coaching in Vocal Presentation A series of individual sessions, tailor-made to: BOOST YOUR CONFIDENCE CALM YOUR NERVES MAXIMISE THE POWER OF GESTURE AND BODY LANGUAGE GIVE YOU REAL 'PRESENCE' DEVELOP YOUR VOCAL SKILLS ENABLE YOU TO BE INSPIRED AND INSPIRING You'll also be able to... think more creatively about presentations present equally well to audiences large or small deliver a message that stands out from the rest use PowerPoint and other visual aids more effectively feel well-prepared for interviews and appraisals more...

Value Creation on shop floor Converting the academic excellence to fruitful value creation in industrial setting requires a judicious combination of skills, attitudes & knowledge. This module addresses the key inputs needed by young engineers to lead & perform productively on the shop floor. more...

Solution Oriented Creativity Majority of improvement initiatives that fail to deliver expected results are not due to lack of skills or knowledge about the subject The effectiveness of improvement methods/ tools is restricted by the creative exploration that all improvement methods/ tools expect. This workshop has been designed to address these issues by opening up the possibilities hitherto hidden. The already available creative energies that lie dormant may be awakened in a whiff. more...

Creative thinking in workplace To think creatively, we must be able to look afresh at what we normally take for granted. This training workshop provides introspection, techniques for idea generation and most importantly the usage of creative thinking in actual work environment more...

Coaching and Mentoring The potential within people is immense- what is needed is support and guidance Organisations are finally realizing what we have known since the Vedic Age the value of the coach and mentor and the importance of this unique fulfilling relationship that can change the future of both and also that of the organisation. more...

Managing Organisational Change Needing change does not make it happen. You need to mobilize the support of your people behind your change. Empowerment creates change. The core of change management is the art of mobilizing the intellectual resources of all employees in the service of the organisation more...

Underground Gas Storage Underground gas storage (UGS) plays a vital role in securing the gas supply needed to meet consumer demands. Tremendous UGS capacity will have to be developed in the coming years in order to keep up with the booming gas demand. more...

Production Engineering Well Performance, Completions, Formation Damage and Stimulation This course presents a comprehensive coverage of topics related to production engineering. Participants registering for this course will be expected to have a basic working knowledge of engineering concepts. Experience in the field is very desirable since the course deals with field application of advanced production engineering principles and practice. more...

Naturally Fractured Reservoir Engineering The presence of extensive networks of natural fractures creates a number of challenges for evaluating and optimizing recovery from naturally fractured reservoirs. The use of dual porosity or dual permeability approaches is often necessary, providing the basis for both analytical models (such as used for pressure transient analysis) as well as for reservoir simulation. Appropriate application of dual porosity and dual permeability models, however, rely on: a) accurate representation of the fracture system as an equivalent porous and permeable medium, and b) accurate determination of the rates of fluid transport between matrix blocks and the fracture system. This course covers modern reservoir engineering methods applicable to naturally fractured reservoirs, focusing on the application of more...

Natural Gas Engineering This course covers modern engineering concepts and methods used for the analysis and design of recovery projects for natural gas reservoirs, using an approach that integrates various methodologies for optimizing reservoir performance. The course begins with a discussion of basic gas properties, demonstrating how properties may be obtained from both correlations and laboratory measurements. The three primary elements of the gas production system are next discussed production equipment, wells, and the reservoir as a whole. In each section, fundamental principles and are presented, emphasizing those relating pressure and flowrate. The final section of the course integrates equipment, well, and reservoir performance relationships to develop methods for analyzing and forecasting production more...

Special Core Analysis The extensive use of reservoir simulation in the evaluation, development and management of oil fields is placing increased importance on the correct use of results from special core analysis, particularly those from relative permeability tests. more...

Enhanced Oil Recovery - Fundamentals and Prediction Models This is an intensive, applied course in enhanced oil recovery (EOR). The three main EOR processes covered are miscible flood (CO2 and miscible gas injection), chemical flood (micellar/polymer), and thermal recovery (steam injection and in-situ combustion). The physics of each EOR process will be covered in detail, including the fundamentals of reservoir fluid flow and recovery mechanisms. Each EOR process will be illustrated with an actual field example. Exercises in class will be conducted to estimate oil production forecasts with EOR. more...

Streamline Simulation Streamline simulation has become a powerful complementary tool to more traditional finite difference approaches for dynamic reservoir simulation. In some cases, streamline simulation can be considered an alternative, allowing to rapidly evaluating multiple geological and engineering scenarios for quick decision making. The objective of this course is to introduce practicing geoscientists to this novel technology, allowing them to understand where streamline simulation can be applied successfully. more...

Advanced PVT and EOS Fluid Characterization Phase behaviour plays an important role in most oil recovery processes and is an essential part of all enhanced oil recovery processes. Thus, understanding of the underlying phase behaviour is an important first step towards description and modelling of Enhanced Oil Recovery (EOR) processes. The use of both laboratory experiments and correlation to obtain PVT data will be discussed and illustrated using practical examples. Participants are urged to bring their own PVT reports. Fluid characterization with an EOS using commercial PC-based programs will be performed. PC s and software will be provided. more...

Advanced Reservoir Simulation Dynamic reservoir models are the basic tools for investigating reservoir behaviour, optimising reservoir performance, designing complex wells, estimating uncertainties and providing the basis for risk management. New techniques, such as unstructured and time-dependent gridding, combined with local time stepping eliminate most of the drawbacks of conventional simulation methods and make predictions more reliable. The participants will be trained in the methods and possible use of reservoir simulators and will use simulation software for practical exercises throughout this course. more...

Applied Reservoir Management The reservoir life cycle and how requirements for successful operation of a reservoir throughout its entire life change will be discussed. Development of a field goes beyond technical expertise; it requires consideration of economics, the environment, the government (regulations) and the public. Reservoir management therefore requires sophisticated tools to make decisions and determine a course of action. Different formal approaches for optimum field development and field operating plans are analyzed. How different disciplines, or team members, contribute to reservoir management is outlined as well as how checks and balances are maintained. more...

Production Logging and Reservoir Monitoring Based on the highly successful Reservoir Monitoring and Production Log Interpretation course which Roger Nutt taught for many years, this course has been modified to reduce the time spent on Cement Bond and Casing Corrosion Logs and their interpretation, to give additional time for interpreting production and reservoir monitoring logs, designing the logging program, engineering the surveys, and interpreting the results. However, for completeness, the manual sections on cement bond and corrosion surveys have been left intact. The more you already know about cased-hole logs, the more you can expect to learn about understanding what your logs are telling about the behaviour of the well and the surrounding reservoir. You will learn by solving for yourself a host of real, practical and more...

Advanced Drilling Engineering This course will cover selected areas of drilling engineering such as horizontal and extended reach drilling, advanced hydraulics and hole cleaning. It includes data analysis procedures and real time data analysis. The course comprises theoretical as well as practical sections. more...

Petroleum Systems Modelling for Exploration Risk Assessments Geologic risks in petroleum exploration are related to the traps (geometry, reservoir, seal), as well to the petroleum Charge Risk. While traps are always subjected to the most detailed possible assessments as a part of the exploration risk analysis, this is not always the case for Charge Risking, even though it can easily be shown that the geologic risking is often dangerously incomplete without these risk assessments. more...

Carbonate Geology for Oil & Gas Exploration & Development This five-day seminar introduces participants to establish principles of carbonate geology applied to hydrocarbon exploration and development geology. more...

Quick Look Petrophysics This 3 day Basic Petrophysics Course sets out the essential data sets used to identify and evaluate reservoirs, explains their operating principles and arrives at a set of 'quick look' results. All geoscientists require this basic level of understanding to communicate with team members and manage assets effectively. All commonly used formation data is briefly presented with explanation of how it is acquired and where it fits in the overall scheme. The formation evaluation essentials of determining reservoir rock, porosity, saturation, fluid type, contacts and permeability are explained in the broader context of formation evaluation's role within an energy company. Micropracticals accompany the introduction of tools to familiarize participants with the essential nature of that data, it's more...

Fundamentals of Petroleum Geology This introductory course reviews the fundamental elements of the petroleum geology. It starts by placing hydrocarbons in a global context; the philosophy and structure of the oil industry; energy trends, future resources. The petroleum environment is then reviewed: source rocks, reservoirs, traps, seals and the timing of generation relative to trap formation. The course then examines the subsurface environments, subsurface temperature and pressure and the impact on petroleum systems. The usage and display of typical subsurface geological data, and an introduction to seismic and wireline logs. This is then developed into a definition of petroleum systems and an introduction to play fairway definition and finally leads / prospects. The course concludes with the assessment of subsurface more...

Petroleum Geology of North Africa North Africa holds huge reserves and resources of oil and gas and contains some of the most important regions for future hydrocarbon production. The recent drilling successes onshore Algeria and offshore Egypt, and renewed industry interest in Libya have re-invigorated exploration activity. This course introduces the petroleum geology of North Africa, reviews the main depositional elements across the region, and examines the petroleum systems and play types basin by basin. more...

Advanced Gas Condensate Reservoir Management Thorough evaluation of gas condensate reservoirs requires an understanding of not only the fluid behaviour in the reservoir, but also the sampling and testing procedures together with the wellbore performance. This course addresses the key subjects concerning the performance of gas condensate systems from reserve evaluation to production optimisation planning. more...

Characterization of Oil and Gas Reservoirs with Neural Network Technology Neural networks find their archetype in nature and are a simplified imitation of the human brain. They are widely used for analysis and prediction purposes, particularly for financial services, the security industry and automotive industry. Within the oil and gas industry their utilization is not common practice yet. Wherever statistics, best practice formulas and the meanwhile vast amount of data available provide results of limited to poor quality output, the neural network technology comes in handy. more...

Geoscience for Non-Geoscientists The course summarises the different disciplines in geoscience, the link to exploration techniques and field development, and the importance of their integrated application. Tools and techniques available for reservoir characterization as well as their integration to a reservoir model will be discussed. Case histories and practical examples will illustrate the concepts. Participants will get to understand the framework of geoscience and its link to engineering disciplines. more...

Reservoir Geology - Integrating Data for Reservoir Modelling Reservoir (development) geology is a fundamental part of reservoir management studies: It integrates various disciplines and data at different scales. In today s world of 3D modelling and visualization, professionals have to acquire the skills to be able to understand, judge and validate complex computer-generated output. Participants will perform many hands-on exercises. more...

Reservoir Engineering for Non-Reservoir Engineers The objective of reservoir engineering is to optimise hydrocarbon recovery. This course will introduce basic reservoir engineering concepts to help answering the following questions crucial to the reservoir engineer: How much is there (accumulation)? How much can be recovered (reserves)? How fast can it be recovered (rate)? The participants will also work practical problems to ensure a thorough understanding of the principles and procedures. more...

Introduction to Onshore & Offshore Drilling This three-day course provides a non-technical overview of the phases, operations, and terminology used in the drilling and completion of an oil or gas well. The course will provide participants with a better understanding of issues faced in all aspects of drilling operations. This includes the aspects common to all petroleum drilling (onshore, bottom-founded offshore, and floater operations). In addition, the offshore section includes sections on the types of offshore drilling rigs (floating & bottom founded) and special issues such as motion compensation, station keeping, and re-supply. more...

PRINCE2 Practitioner PRINCE2 Practitioner. 5 day course leading to the PRINCE2 Foundation and Practitioner exams. Cornwall more...

AJAX for Java Developers AJAX (Asynchronous JavaScript and XML) is a browser based technology for creating rich, highly interactive Web applications. It is based on many other technologies including XML, JavaScript and CSS, and has come to include a wide array of programming techniques. This course starts with overviews of the core technologies, and coverage of browser-side Ajax programming using XMLHttpRequest and JavaScript/DOM, and client frameworks. It then moves on to the server side, covering Java programming techniques for supporting Ajax applications on the server. Finally, it covers server side Java frameworks such as DWR (Direct Web Remoting, and GWT (Google Web Toolkit). Please contact us for more information about this course. more...

MCITP Certification Microsoft Certified IT Professional: Database Administrator (MCITP: Database Administrator) is the premier certification for database server administrators. This certification demonstrates that you can keep up with your enterprise business solutions 24 hours a day, 7 days a week. Database administrators install or configure Microsoft SQL Server and manage or maintain databases or multidimensional databases, user accounts, database availability, recovery, and reporting. They also design or implement security or server automation and monitor and troubleshoot SQL Server activity. more...

Network Foundation Certification A certification is an international industry credential that validates the knowledge of computer service technicians Major hardware and software vendors, distributors and resellers accept CompTIA A as the standard in foundation-level, vendor-neutral certification for service technicians. The exams cover a broad range of hardware and software technologies, but are not bound to any vendor-specific products. CompTIA. Network certification is also an international industry credential that validates the knowledge of networking professionals with at least nine months of experience in network support or administration or adequate academic training. An accepted foundation-level, vendor-neutral certification for networking professionals, many IT certifications integrate CompTIA Network into more...

RHCE Certifiaction The RHCE certification has become a global standard for many successful IT companies, increasing the importance of achieving your RHCE certification. The Standard Track consists of 3 courses - RH033, RH133, RH253 and is aimed at persons who need more review of key concepts or who are new to both UNIX and Linux. RH033 targets IT professionals with no prior UNIX or Linux experience, and covers skills to prepare for RH133, including shell and command line essentials. RH133 is designed for those wanting to prepare for professional responsibilities as a Linux systems administrator at the Technician level. RH253 is designed for those who desire to build skills at configuring and administering a Red Hat Linux server running key enterprise network services and security. Prerequisites include more...

MCSE Security Ceritification Microsoft Certified Systems Engineer is one of the IT industry's most comprehensive and prestigious certification programs for assessing and maintaining IT networking and administration skills. Microsoft is introducing specializations because individuals are asking for a way to identify their focus in a particular technical field, and IT managers are asking for a way to identify those individuals. With increasing numbers of individuals pursuing certification, and with expertise being sought after in many specific areas, customers want a way to distinguish proficiency in a given field. The MCSE: Security certification will allow IT professionals to demonstrate security-specific skills appropriate to the systems engineer job role, which includes designing, planning, and implementing more...

MCSE Messaging Certification Microsoft Certified Systems Engineer is one of the IT industry's most comprehensive and prestigious certification programs for assessing and maintaining IT networking and administration skills. Microsoft is introducing specializations because individuals are asking for a way to identify their focus in a particular technical field, and IT managers are asking for a way to identify those individuals. With increasing numbers of individuals pursuing certification, and with expertise being sought after in many specific areas, customers want a way to distinguish proficiency in a given field. more...

MCSE 2003 Certification Microsoft Certified Systems Engineer is one of the IT industry's most comprehensive and prestigious certification programs for assessing and maintaining IT networking and administration skills. Microsoft is introducing specializations because individuals are asking for a way to identify their focus in a particular technical field, and IT managers are asking for a way to identify those individuals. With increasing numbers of individuals pursuing certification, and with expertise being sought after in many specific areas, customers want a way to distinguish proficiency in a given field. more...

CEH Certification The CEH certification is a leading international certification requiring the competencies of a Professional Hacker. The objective of the certification is to evaluate a person's skills as a capable, up-to-date and self-sufficient security tester. Certification involves passing a challenging examination, requiring knowledge of skills acquired by hacking and assessing the vulnerabilities of systems using a wide range of tools and techniques. more...

CHFI Certification Computer hacking forensic investigation is the process of detecting hacking attacks and properly extracting evidence to report the crime and conduct audits to prevent future attacks. Computer forensics is simply the application of computer investigation and analysis techniques in the interests of determining potential legal evidence. Evidence might be sought in a wide range of computer crime or misuse, including but not limited to theft of trade secrets, theft of or destruction of intellectual property, and fraud. CHFI investigators can draw on an array of methods for discovering data that resides in a computer system, or recovering deleted, encrypted, or damaged file information. more...

CCNA Certification The CCNA certification (Cisco Certified Network Associate) indicates a foundation in and apprentice knowledge of networking. CCNA certified professionals can install, configure, and operate LAN, WAN, and dial access services for small networks (100 nodes or fewer), including but not limited to use of these protocols: IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists. more...

CCNP Certification The CCNP certification (Cisco Certified Network Professional) indicates advanced knowledge of networks. With a CCNP, a network professional can install, configure, and operate LAN,WAN and dial access services for organizations with networks from 100 to more than 500 nodes. The content emphasizes topics such as security, converged networks, quality of service (QoS), virtual private networks (VPN) and broadband technologies. more...

CCSP Certification The Cisco Certified Security Professional (CCSP Certification) credential is the premier certification for security professionals, who need to gain knowledge and skill needed to describe, configure, verify and manage the various Cisco security products. The knowledge gained can used to implement secure solutions for enterprise or small to medium sized networks. The CCSP credential is one of the most widely recognized security certification in the industry. By achieving a CCSP, individuals demonstrate their skills to plan, deploy, manage and maintain a wide variety of Cisco security devices and in turn any security implementation used in the industry. CCSP also instills the importance of security to a network along with a broad idea on the various kinds of threats posing a network. more...

CCIE Service Provider Certification CCIE Service Provider certification (formerly known as Communications & Services) indicates expert level knowledge and skill in the fundamentals of IP and core IP technologies such as unicast IP routing, QoS, multicast, MPLS, MPLS VPNs, traffic engineering, and multi-protocol BGP, as well as specialized knowledge in at least one of the networking areas specific to service providers. These areas include Dial, DSL, Cable, Optical, WAN Switching, IP Telephony, Content Networking, and Metro Ethernet. more...

fitness FITNESOLUTION is a fitness centre in New Delhi. At Fitnesolution Combination Classes offer balance, cross training and increased interest. Everybody is a Gift. FITNESOLUTION has following versatile modules to offer. Each day of the week & month is going to be a different & varied experience. Something you would have never experienced before. If you want to choose a particular session, you will have to opt for personal training with prior appointment. more...

CCIE Security Certification CCIE Security certification indicates expert level knowledge of IP and IP routing as well as specific security protocols and components such as IOS firewall, PIX firewall, VPN Concentrator and IDS sensor. more...

GATE 2008 Architecture exam + CEED 2008 Exam + NATA 2008 Architecture + aieee 2008 + mhcet 2008 GET IN TOUCH WITH Architecture Aptitude LEADERS Attention NATA 2008&2009 Aspirant/ GATE 2008 & 2009 Architecture aspirant/CEED 2008 Aspirant/AIEEE 2008 Aspirants/MHCET B.Arch. 2008 Aspirant/SOFT 2008 Aspirant/NIFT 2008 Aspirant/Srishti 2008 Aspirant/WBJEE 2008 Aspirants, Registration/Enrollment are open for Online MOCKTEST/Correspondence Architecture Tutorial Packages/ study material/sample papers & question bank Targeting NATA 2008&2009/AIEEE 2008&2009/GATE 2008&2009 Architecture/CEED 2008/ SOFT 2008/Srishti 2008/NIFT 2008 etc with following package. : 1) GATE 2008 Architecture correspondence Tutorial package ( Starter Pack) 2) GATE 2008 Architecture correspondence Tutorial packages ( Mastermind Pack) 3) GATE 2008 Architecture correspondence Tutorial packages ( Advanced Pack)  more...

Introduction to Computers-1 Day March 23, 2007 9:00am to 4:00pm This course is designed for people who have no computer experience. Topics include: the keyboard, computer components (hard drive, memory, monitors, cpu, etc.) an operating system (Windows), overview of the Internet (how to perform searches and navigate web sites), creating a hotmail account and sending email messages, and finally a brief discussion and look at application programs, such as Excel and Word. After taking this course, you re ready to learn a software program, such as Word or Excel. This course is classroom style instruction: Instructor-led, hands-on training. more...

Excel Intermediate Level 2-1 Day March 23, 2007 9:00am to 4:00pm This course examines features of Microsoft Excel which assist in working with larger spreadsheets, as well as creating graphs and using drawing tools. This course is classroom style instruction: Instructor-led, hands-on training Course Prerequisite: Required: Solid understanding of all Excel Introduction topics. Recommended: Knowledge of Excel Intermediate Level I topics. Certificates offered: Participants receive with this course: * courseware (notes on all topics covered, along with exercises used during course). * a certificate of completion more...

Excel Functions-1 Day March 26, 2007 9:00am to 4:00pm This course is designed for Excel users who would like to learn more using the various functions available in Excel. This course is classroom style instruction: Instructor-led, hands-on training. Course Prerequisite: Required: Solid understanding of Excel Introduction and Formulas topics. Recommended: Knowledge of Excel Intermediate Level I topics. Certificates offered: * courseware (notes on all topics covered, along with exercises used during course). * a certificate of completion more...

Effective Meetings Meetings either one to one or, in groups are popular communication method in business and social settings. Normally it uses time of so many people. more...

Target Orientation "Results orientation" is defined as the desire to actively participate in defining the work to be completed and to initiate activities that will contribute to organisational objectives. Discipline of finishing what is started, striving for excellence and working independently are some of the essential ingredients that make a result oriented professional more...

Corporate Communication The ability to be a good communicator is the key ingredient to complete the essential toolkit for those who aspire to move into management and those who want to improve their effectiveness when dealing with the people they manage or guide as well as improve their communications with other departments in their company or organisation more...

Winning in Workplace Right workplace attitude makes the job easy for people with supervisory/ managerial responsibilities. Also, it improves workplace co-ordination resulting in better productivity & improved morale more...

Step up to Success This life is available to us only once in its present form. How we live it, is a choice that we make. Choosing positive attitude is the first step to succeed in personal & professional life. This training workshop intends to improve personal effectiveness in societal & organisational settings more...

Marshalling your Resources ( PLanning/Scheduling/Organising) Good planning shapes good decisions. Daily business routine requires long term planning and daily monitoring with re-organising.It is like driving a car. You cannot take your eyes of the road and your mind of the destination.This training workshop is intended to give an overview of routine planning concepts & essentials with a view to improve personal & organisational effectiveness. more...

Excellence through Positive Attitude This life is available to us only once in its present form. How we live it, is a choice that we make. Choosing positive attitude is the first step in living a successful life more...

Consultative Negotiation There are many reasons why you may want to negotiate and there are several ways to approach it. Negotiation, in a business context, can be used for selling, purchasing, staff, borrowing & transactions, along with anything else that you feel are applicable for your business. more...

Time Management ( 48 Hour Day) The most common reasons for stress and inefficiency today germinate from how a person utilises his/ her time. Treating these symptoms as opportunities for self-improvement is the first step to lead a successful life. This training workshop is intended to give an overview of time management concepts, tools & techniques with a view to improve personal & organisational effectiveness more...

OHSAS 18001 Capacity to work at peak productivity is a key contributor to an organisation s competitiveness.Safety & health issues at workplace are tremendous opportunities to improve productivity. Identifying and improving these has positive bearing on workplace morale. Occupational Health & Safety System (OHSAS 18001) provides a framework to organisations to address these issues and to continually improve more...

Safety Health and Environment Identify & appreciate the Environment, Health & Safety issues at workplace. more...

ISO 9001:2000 ISO 9001:2000 standard is one of the most popular quality system standards.Its popularity overshadows its benefits. When implemented with heart & soul, it has the potential to bring unimaginable benefit to the organisation more...

CAPA (Corrective Action Preventive Action) The customers are continuously looking to improve the lifecycle costs of products & services more...

Failure Mode & Effect Analysis (FMEA) While Engineers have always analyzed processes and products for potential failures, the FMEA method standardizes the approach and establishes a common language that can be used both, within and between companies more...

Unleash Your Productivity The concept of productivity has undergone a sea change with better understanding of interdependence. Linking the personal productivity to organisational goals is of paramount importance. The improvement methodologies, already in use at organisational stage, have a lot of hidden learning related to personal & organisational productivity. more...

Value Creation on Shop Floor Converting the academic excellence to fruitful value creation in industrial setting requires a judicious combination of skills, attitudes & knowledge. This module addresses the key inputs needed by young engineers to lead & perform productively on the shop floor. more...

Quality is a way of life Quality is probably one of the most used and least understood English word.Yet, it is demanded and accepted in every walk of our lives. It is important to remind ourselves periodically of this great concept. Every time we do so, new meanings emerge. more...

Propelling Teams When a team outgrows individual performance and learns team confidence, excellence becomes a reality. Teamwork is an essential skill to be learnt in order to not only succeed but also not to block others efforts more...

Difficult Debriefings and Death Notifications Difficult Debriefings and Death Notifications Instructor: Maxine Lynch Target Audience: Police and Fire Peer Support Personnel and Supervisors. more...

California Peer Support Training Week Wednesday, September 12, 2007 Registration Purpose: To make the final arrangements; picking up your training manuals, conference bags, make last minute payments. Meet and greet before conference starts Target Audience: Police and Fire Peer Supporter/CISM Teams Administrative Info: Registrations prior to August 24, 2007 $210.00 Members, $245.00 Non-Members (No Exceptions) Registrations after August 24, 2007 $245.00 Members, $275.00 Non-Members (No Exceptions) ________________________________________ Wednesday, September 12, 2007 from 0800 to 0830 Topic: Opening Remarks Instructors: Maxine Lynch, President Linda Bell, Past Membership Chair/Advisory Committee Member Bonnie Spitzer, Past President/Advisory Committee Member ________________________________________ Wednesday, September more...

Certificate in IBS Planning & Implementation Course Objective: The course aims to aware candidates about In-Building Solutions Sites that are used in Shopping Malls, Hotels, Hospitals, Corporate Business complex etc. for the internal coverage. At the end of this course you will be able to: Talk about IBS sites and its necessity. Concept of IBS planning and estimation & costing of the sites along with the process of IBS sites installation & commissioning. Finally making of the sites reports. Method of Training: Providing well designed training material to all the candidates, Lectures by qualified & experienced trainers. Provide details classroom study as well as on site field study. Group discussion. Question & Answer, The candidates are thoroughly assessed during the training by regular written test and interviews and finally more...

Basic Peer Support Training This is a 16 hour, 2 day class Topics that will be presented are: Introduction to Peer Support Setting up your program Listening Skills Confidentiality Critical Incident Stress Management Role of the Mental Health Professional Grief, Bereavement, & Loss Depression Marriage & Family Issues Addictions Suicide Taking care of you Individuals can expect to take away from this class an understanding of peer support concepts, information and sample department instructions; the need for confidentiality and effective peer support team member selection; the importance of a critical incident stress management program and the essential components; time will be spent practicing active listening skills; we will address the need to work closely with a mental health more...

Certificate in BTS & MW Installation & Commissioning Course Objective: The course aims to aware candidates about BTS site installation & Commissioning and provide them depth knowledge of complete cell site. At the end of this course you will be able to: talk about equipments used at cell site, understand functionality of BTS as well as MW, Battery, and Power Plant etc at sites. Install commission and align MW link by yourself, manage installation as well as commissioning team and make documents for the sites. Method of Training: Providing well designed training material to all the candidates, Lectures by qualified & experienced trainers. Provide details classroom study as well as on site field study. Group discussion. Question & Answer, The candidates are thoroughly assessed during the training by regular written test and interviews more...

Certificate in MW Installation & Commissioning Course Objective: The course aims to aware candidates about BTS site installation & Commissioning and provide them depth knowledge of complete cell site. At the end of this course you will be able to: Talk about equipments used at cell site, understand functionality of MW, Battery, and Power Plant etc at sites. Install commission and align MW link by yourself, manage installation as well as commissioning team and make documents for the sites. Method of Training: Providing well designed training material to all the candidates, Lectures by qualified & experienced trainers. Provide details classroom study as well as on site field study. Group discussion. Question & Answer, The candidates are thoroughly assessed during the training by regular written test and interviews and finally more...

Certificate in BTS Installation & Commissioning Course Objective: The course aims to aware candidates about BTS site installation & Commissioning and provide them depth knowledge of complete cell site. At the end of this course you will be able to: talk about equipments used at cell site, understand functionality of BTS, Battery, and Power Plant etc at sites, Install and commission BTS by yourself, manage installation as well as commissioning team and make documents for the sites. Method of Training: Providing well designed training material to all the candidates, Lectures by qualified & experienced trainers. Provide details classroom study as well as on site field study. Group discussion. Question & Answer, The candidates are thoroughly assessed during the training by regular written test and interviews and finally ranked more...

Certificate in RF Survey Course Objective: The course aims to provide details theoretical as well as practical (field study) knowledge in RF field and Site Survey. At the end of this course you will be able to: Handle GPS, read map info, aware about clutter & terrain, divided area according to clutter & terrain, perform RF survey and Preparation of survey reports. Method of Training: Providing well designed training material to all the candidates, Lectures by qualified & experienced trainers. Provide details classroom study as well as on site field study. Group discussion. Question & Answer, The candidates are thoroughly assessed during the training by regular written test and interviews and finally ranked according to their performance Course Code: AL-ITT/C008 Duration: 15 days Placement: Assistance  more...

Certificate in LOS Survey & Link Planning Course Objective: The course aims to provide details theoretical as well as practical (field study) knowledge in microwave link design from core to end. At the end of this course you will be able to: Perform LOS survey and calculate link budgets with the help of microwave planning tool and able to describe all the technical terms used in Microwave networks & in microwave link planning. And also generate report for the same. Method of Training: Providing well designed training material to all the candidates, Lectures by qualified & experienced trainers. Provide details classroom study as well as on site field study. Group discussion. Question & Answer, The candidates are thoroughly assessed during the training by regular written test and interviews and finally ranked according to more...

Stores and Inventory management Materials team is the first contact between organisations (vendor & company, company & customer). Response to internal & external customers greatly depends on how the material supply functions are organised. more...

PDCA ( Plan Do Check Act) PDCA is unarguably the worlds most practiced improvement methodology. It is also one of the most effective. It is a unique combination of the left & right brain techniques that alternately diverge and converge the focus to facilitate the right thing right the 1st time approach more...

SPC (Statistical Process Control) Statistical quality control and process control through the contributions of Shewhart, Deming and others have provided the basis for stable controlled industrial processes. This training module is designed to give a first hand experience in actual working conditions through simulated classroom exercises. more...

Change Management Needing change does not make it happen. You need to mobilize the support of your people behind your change. Empowerment creates change. The core of change management is the art of mobilizing the intellectual resources of all employees in the service of the organisation more...

5 S The discipline of 5S is a fundamental building block for Lean Manufacturing or the Lean Office more...

QFD ( Quality Function Deployment) The customers are continuously looking to improve the lifecycle costs of products & services. Customer focus is no more an optional. The customers today are demanding that the supplier organisations processes be aligned to their needs. QFD is a methodical tool to ensure that the customer delight is addressed in every step of the way. more...

Leading Teams When a team outgrows individual performance and learns team confidence, excellence becomes a reality. Teamwork is an essential skill to be learnt in order to not only succeed but also not to block others efforts more...

Pokayoke Based on the premise of 1-10-100 principle, Poka-yoke has evolved as a leading methodology to prevent errors. Though simple in concept, it is the most effective method to prevent errors from becoming defects. more...

TPM ( Total Productive Maintenance) Reliability of processes and products is imperative to competitive advantage. Equipment reliability is a precursor to product & process reliability. TPM is not just a tool; it is a philosophy that has changed the fortunes of so many organisations across the world more...

Kaizen Kaizen is one of the most powerful improvement methodologies and has been successfully used by the leading organisations as an improvement vehicle more...

Facilitating Teams If everyone is moving forward together, then success takes care of itself. Teamwork is a formal process where efforts synergize to bring about exemplary outcomes. more...

Change orientation to targets Results orientation" is defined as the desire to actively participate in defining the work to be completed and to initiate activities that will contribute to organisational objectives. Discipline of finishing what is started, striving for excellence and working independently are some of the essential ingredients that make a result oriented professional more...

Effective meetings Meetings either one to one or, in groups are popular communication method in business and social settings. Normally it uses time of so many people more...

Eazy Stores ( Stores & inventory management) Material management is a key factor to customer satisfaction. Materials team is the first contact between organisations (vendor & company, company & customer). Response to internal & external customers greatly depends on how the material supply functions are organised. more...

Value Engineering ( VE / VA) If you find that decent profits, meeting budget or even survival depend on reducing costs, consider Value Engineering. Value Engineering is a systematic approach involving techniques that reduces costs significantly without affecting performance. VE techniques have helped organizations to reduce design, process and product costs while simultaneously adding value to the customers. more...

Departmental Purpose Analysis For an organisation to be customer driven, it needs to be process driven. Process approach to work is a key differentiator and enables effective utilization of resources and continuous process improvement more...

Developing effective people skills A Transformational Workshop on Developing People skills by S.Swaminathan Objectives: This highly interactive workshop develops People Skills,Leadership attributes and behaviors as they relate to successful management practices. Participants experience team-building activities, discuss team stages, communicate effectively, resolve conflicts, understand roles and are transformed into motivated achievers and performers. After attending the workshop, the participants will be able to develop effective people skills for better performance at their work place,differentiate between formal and informal communication, understand the structure and processes of effective communication, list the barriers to communication, improve their listening skills, develop probing skills, explain the more...

Certificate in MW Link Planning Course Objective: The course aims to provide details theoretical as well as practical (field study) knowledge in Microwave Communication for microwave link design. At the end of this course you will be able to: calculate link budgets with the help of microwave planning tool and able to describe all the technical terms used in Microwave networks & microwave link planning. And also generate report for the same. Method of Training: Providing well designed training material to all the candidates, Lectures by qualified & experienced trainers. Provide details classroom study as well as on site field study. Group discussion. Question & Answer, The candidates are thoroughly assessed during the training by regular written test and interviews and finally ranked according to their more...

Certificate in LOS Survey Course Objective: The course aims to provide details theoretical as well as practical (field study) knowledge in Line Of Sight Concept for carry out LOS survey. At the end of this course you will be able to: Carry out LOS site survey and fill survey data in RL Tool, Path Loss etc for prepare survey reports. Thus candidates will able to identify clearance of LOS and calculate antenna height. Method of Training: Providing well designed training material to all the candidates, Lectures by qualified & experienced trainers. Provide details classroom study as well as on site field study. Group discussion. Question & Answer, The candidates are thoroughly assessed during the training by regular written test and interviews and finally ranked according to their performance. Course Code: more...

Design Patterns You will learn how to: consider any Object Design situation identify all its concepts and relationships model them using UML in the most appropriate ways. How to implement Design Pattern? more...

Design Patterns You will learn how to: consider any Object Design situation identify all its concepts and relationships model them using UML in the most appropriate ways. How to implement Design Pattern? more...

Connect & Configure Cisco Networking Devices Intended Audience This course is for anyone who wants to learn the skills necessary to connect, configure, and troubleshoot various Cisco networking devices. Course Content In this training course you will learn about configuring VLANS, advanced routing protocols, determining IP Routes and. Managing IP traffic with Access Lists. You will also Identify and configure ISDN and Frame Relay. This course is available with Anytime Online Access for 12 Months and has been divided into 10 parts on specific topics, with instructor led videos, notes, exercises and self test questions to aid learning. Part 1: Fundamentals of IP Part 2: Basic Switch Operation and Configuration Try this part FREE Part 3: An Introduction to VLANs and their Configuration Part 4: Routing Fundamentals and Static more...

Certificate in Basic GSM Technology Course Objective: The course aims to provide basic knowledge of the GSM Technology. In which candidate learnt about basic fundamental of GSM technology along with network architecture, components & call process. At the end of this course you will be able to: aware to evaluation of wireless world, telecom bodies in India, Identify the key network elements which make up GSM network, Explain the channel concept in GSM network, outline the principle of GPRS & EDGE and its development, Method of Training: Providing well designed training material to all the candidates, Lectures by qualified & experienced trainers. Provide details classroom study as well as on site field study. Group discussion. Question & Answer, All participants will have to submit project report on current hot topics. more...

Certificate in Basic CDMA Technology Course Objective: The course aims to provide basic knowledge of the CDMA Technology. In which candidate learnt about basic fundamental of CDMA Technology along with network architecture, components and call process. At the end of this course you will be able to: aware to evaluation of wireless world, telecom bodies in India, Identify the key network elements which make up CDMA network, Explain the channel concept in CDMA network, outline the principle of WCDMA & UMTS and its development, Method of Training: Providing well designed training material to all the candidates, Lectures by qualified & experienced trainers. Provide details classroom study as well as on site field study. Group discussion. Question & Answer, All participants will have to submit project report on current hot more...

Certificate in Advance CDMA Technology Course Objective: The course aims to provide details theoretical knowledge to candidates in the CDMA technology and practical (field study) knowledge for the implementation of the CDMA network. At the end of this course you will be able to: Identify the key network elements which make up CDMA network, Explain the Spread Spectrum Technology, Explain the channel concept in CDMA network, functionality of a WLAN (Wi-Fi & BLUETOOTH), identify the network elements of WCDMA & UMTS networks, methodology involved in RF & LOS Site Survey, Installation & Commissioning of CDMA Network element. Method of Training: Providing well designed training material to all the candidates, Lectures by qualified & experienced trainers. Provide details classroom study as well as on site field study. Group more...

Introduction to xmgrace This course covers the open source graphing tool xmgrace more...

Secrets of A Lean, Effective Engineering Change Order Process Announcing a Breakthrough, New 3-Hour Seminar Guaranteed To Reveal How to Immediately and Dramatically Improve Your Engineering Change Order Process Unless you are delighted with the current state of your ECO process, it is time to take action. Most ECO processes do not add nearly the value they could to a manufacturing business. Is it time yours did? Dave Gardner is sharing the secrets of a lean, effective ECO process for less than the cost of one month s Change Control Board meeting time. more...

Competency Based Interviewing Skills COMPTENCY BASED INTERVIEWS FOR SELECTION (CBIS): 2-DAY WORKSHOP The use of competency-based selection procedures for selecting high performing employees has become a STANDARD PRACTICE for many organizations. Research shows that you are 8 times more likely to hire superior performers using competency-based selection than through traditional interview techniques. Furthermore, you are more likely to keep those superior performers, improve productivity levels without additional expense, and reduce recruitment and outplacement costs significantly. This workshop assumes a normal level of competence in Listening and Questioning skills, though these will be refreshed during the workshops. It is suitable for managers who have already undertaken interviews as well as those new to interviewing, more...

Customer Service Excellence: How to win & keep customers Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers. more...

Meirc Training Dubai: The Distance Manager, Managing Offsite Employees Objectives: By the end of the management training program, participants will be able to: Enhance their cross cultural understanding and successfully manage in a virtual environment. Build trust with team members. Differentiate between virtual and remote teams and adapt their leadership skills. Learn new technologies to support virtual teams. Reinforce and upgrade their team leadership. Build Common vision. Sharpen their remote managerial skills. more...

Intermediate Accounting: Managing Business Transactions Objectives: By the end of the program, participants will be able to: Understand the balance sheet and financial disclosures. Learn the importance of the income statement and statement of cash flow. Have a clear comprehension of asset measurement and recognition. Analyze and understand various investment classes. Perform liability and equity measurements and disclosures. more...

Professional Certificate in Selection Interviewing Objectives: By the end of the program, participants will be able to: Define the importance of interviewing as a method of selection. Learn the main types of selection interviews and when and how to use each. Design an interview guide and use it in order to collect code-able data from interviewees. Use probing techniques designed to uncover behavioral characteristics of applicants. Use data collected from interviews in order to produce meaningful interview reports which will help in the decision making process. more...

Evaluating & Rating Suppliers Objectives: By the end of the program, participants will be able to: Identify reliable suppliers and evaluate them for eventual selection. Analyze supplier performance using appropriate rating systems. Develop and use an approved supplier list or "bid list". Design scientific surveys to measure the performance of suppliers. more...

Managing Meetings Objectives: By the end of the program, participants will be able to: Identify the correct structure and correct purpose of a meeting. Learn how to properly lead a meeting. Discover the various responsibilities of participants in a meeting. Prepare an agenda and write minutes for the meeting. Practice the various types of questions to be asked in a meeting. more...

Benchmarking for Optimum Organizational Performance Objectives: By the end of the program, participants will be able to: Understand the overall environment within which the benchmarking process is undertaken in order to achieve better organizational performance and productivity. Discuss the different approaches to benchmarking in order to determine which approach / combination is most suitable to your organization. Discuss the benchmarking methodologies in order to determine which methodology/combination is most suitable to your organization. more...

The Strategic Marketing Plan Objectives: By the end of the program, participants will be able to: Define the concept and scope of strategic marketing. Understand the process of strategic planning. Apply the techniques used in preparing the strategic marketing plan. Develop the components of strategic marketing planning. more...

The Customer Service Mindset Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization. more...

Evaluating Training: From Reaction to ROI Objectives: By the end of the program, participants will be able to: Define the purpose of evaluation at each of the five established evaluation levels. Write comprehensive instructional learning objectives and link them to the different evaluation levels. Select appropriate data collection methods for each of the evaluation levels. List ways to improve transfer of skills from the workshop to the workplace. Calculate training programs costs, calculate their return on investment and identify the intangible benefits derived from training and development programs. more...

Senior Management Program: A Mini Objectives: By the end of the program, participants will be able to: Apply the latest concepts and techniques of business administration and management to their current managerial or supervisory position, with particular emphasis on strategy formulation, marketing and sales, finance, human resources and behavioral management. Develop and practice the specific skills required for managing successfully in a multi-cultural environment. Identify their own managerial strengths and improvement opportuni