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123-CBT Computer Based Training

Business Code of Conduct Series The Business Code of Conduct Series includes the following courses: Business Code of Conduct: Ethical Responsibility Business Code of Conduct: Bribery & Kickbacks Business Code of Conduct: Insider Trading Business Code of Conduct: Sarbanes Oxley Act Business Code of Conduct: Confidentiality & Company Assets Business Code of Conduct: Conflicts of Interest To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Strategic Sales Developing Executive Proposals In Strategic Selling: Developing Executive Proposals, you will learn the keys to preparing an effective written proposal, the questions to answer before writing a sales proposal, and the components necessary to include in a written proposal. You will also learn the steps to follow to create a winning proposal. Finally, you will identify ways to differentiate your proposal from those of the competition and understand the keys to successfully presenting a proposal. Learn To: Identify ways to differentiate your proposal from those of the competition. Identify ways to prepare an effective written proposal. Identify keys to present a winning proposal. Audience: This course is for senior sales professional that are tasked with selling enterprise solutions at an executive more...
Strategic Sales Building the Executive Relationship In Strategic Selling: Building the Executive Relationship, you will learn how to adapt to the four primary behavioral styles you may encounter in executive sales, and you will learn how to build your credibility when selling at the executive level. Additionally, you will identify the types of questions you should ask when diagnosing a prospect?s need, and you will discover how to create a custom solution based on those needs. Finally, you will understand how you can keep an executive prospect involved throughout the sales cycle. Learn To: Understand and approach each of the four behavioral styles. Identify reasons for building your credibility, diagnosing the need, and creating custom solution. Identify reasons for keeping the executive involved and gaining equal footing with more...
Strategic Sales Gaining Access to the Executives In Strategic Selling - Gaining Access to the Executive, you will learn how to understand an executive's goals and priorities, gather information about your prospect's needs, and prepare yourself to contact an executive. You will also learn how to initiate contact with your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally, you will learn to work through the various stages of customer need: buyer unawareness, buyer realization, and buyer action. Learn To: Identify the importance of selling to top executives by using an executive mindset. Identify reasons to prepare for contacting the executive. Audience: This course is for senior sales professional that are tasked with selling enterprise solutions at an executive level. more...
Strategic Sales Series The Strategic Sales Series includes the following courses: Strategic Sales: Gaining Access to the Executives Strategic Sales: Building the Executive Relationship Strategic Sales: Developing Executive Proposals To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Advanced Project Leadership Selling Project Mgmt to the Organization This course in the Advanced Project Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as project. Learn To: Identify the problems caused by a lack of project management. Identify effective methods for selling project management to senior executives. Identify the steps for implementing project management as a project. Audience: This course is for professionals who are charged with leading high-profile projects within their organization. Deployment: e-Learning more...
Advanced Project Leadership Bringing Home the Value Advanced Project Leadership: Bringing Home the Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a project. Finally, project managers will learn about the characteristics of Internal, Client and Research and Development Projects and how the valuation techniques apply to each. Learn To: Identify the value types in a project. Identify characteristics of monetary value. Identify characteristics of nonmonetary value. Identify the three basic business strategies. Identify how each more...
Advanced Project Leadership Navigating Corporate Structures Advanced Project Leadership: Navigating Corporate Structures teaches the project managers how to understand the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders ?Hidden Agendas?. You will also learn about project sponsors, and how their position in an organization?s structure affects their responsibilities towards a project. You will also learn how to help the inexperienced sponsor be successful. Finally, you will learn how to execute projects in a Functional Organization, the most prevalent and difficult environment for project management. Learn To: Identify characteristics of types of stakeholders. more...
Advanced Project Leadership Organization Strategy Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to determine whether or not the project supports company strategy. Lastly, you will learn what questions to use when preparing a Project Charter that is consistent with company strategy. Learn To: Identify the different types of organizations. Identify major characteristics of each type of organization. Identify potential strengths and weaknesses in project. Identify the more...
Advanced Project Leadership Series The Advanced Project Leadership Series includes the following courses: Advanced Project Leadership: Organization, Strategy & Business Needs Advanced Project Leadership: Navigating Corporate Structures Advanced Project Leadership: Bringing Home the Value Advanced Project Leadership: Selling Project Mgmt. To the Organization To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Balanced Scorecard Measuring Business Objectives In Balanced Scorecard - Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your organization?s balanced scorecard. Learn To: Identify the importance of communication when using the balanced scorecard. Identify ways that an organization can provide sufficient support to its critical success factors and avoid common balanced scorecard pitfalls to promote its successful implementation. Identify ways to use feedback to improve your balanced scorecard. Audience: more...
Balanced Scorecard Implementing In Balanced Scorecard: Implementing the Balanced Scorecard, you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map to support your balanced scorecard. Learn To: Identify strategic measurements and relate them to the balanced scorecard model. Identify the steps to building a Balanced Scorecard. Identify how strategy maps support balanced scorecards and how they are constructed. Audience: This course is for executives, directors, and managers who are seeking to formalize their corporate more...
Balanced Scorecard Corporate Strategy The first course in the Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. Learn To: Identify the difference between strategic planning and operational efficiency. Identify the importance of strategic planning. Identify the core principles of strategic planning. Identify the role a balanced scorecard plays in strategic planning. Identify the steps involved in strategic planning. Audience: This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to implement the balanced scorecard within their organization to more...
Balanced Scorecard Series The Balanced Scorecard Series includes the following courses: Balanced Scorecard: Corporate Strategy Balanced Scorecard: Implementing Balanced Scorecard: Measuring Business Objectives To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Business Writing Series The Business Writing Series includes the following courses: Business Writing: The Fundamentals Business Writing: Writing Effective Proposals To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Grammar Skills Series The Grammar Skills Series includes the following courses: Grammar Skills: An Introduction to Basic Grammar Grammar Skills: Writing Effectively Grammar Skills: Punctuation, Mechanics and Spelling To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Telephone Skills Series The Telephone Skills Series includes the following courses: Telephone Skills: Professionalism Through Basic Skills Telephone Skills: Handling Difficult Calls Telephone Skills: Effectively Managing Inbound and Outbound Calls To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Total Quality Management Series The Total Quality Management Series includes the following courses: Total Quality Management: Fundamentals Total Quality Management: Principles Total Quality Management: Implementation and Tools To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Six Sigma Series The Six Sigma Series includes the following courses: Six Sigma: Six Sigma Essentials Six Sigma: Deploying Six Sigma Six Sigma: Managing Six Sigma Projects To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Value Chain Management Series The Value Chain Management Series includes the following courses: Value Chain Management: Elements of the Value Chain Value Chain Management: Managing a Value Chain Value Chain Management: Managing the Transition to a Value Chain To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
ISO 9001 Series The ISO 9001 Series includes the following courses: ISO 9001: 2000: Overview of Standards ISO 9001: 2000: Implementing Standards ISO 9001: 2000: The Auditing Process To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Operations Management Series The Operations Management Series includes the following courses: Operations Management: Fundamentals of Operations Management Operations Management: Operations Components Operations Management: Operations Management Tools To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Quality Management Series The Quality Management Series includes the following courses: Quality Management: The Quality Management Process Quality Management: Quality Management Tools Quality Management: Business Process Improvement To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Consulting Skills Series The Consulting Skills Series includes the following courses: Consulting Skills: Building Consulting Relationships Consulting Skills: The Consulting Process Consulting Skills: Serving as an Internal Consultant To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Sales Management Series The Sales Management Series includes the following courses: Sales Management: Building a Championship Sales Team Sales Management: Leading a Sales Team Sales Management: Motivating Sales Teams to Win To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Professional Selling Over the Phone Series The Professional Selling Over the Phone Series includes the following courses: Professional Selling Over the Phone: Preparation and Strategies Professional Selling Over the Phone: Prospecting Professional Selling Over the Phone: Closing a Sale To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Sales Skills Series The Sales Skills Series includes the following courses: Sales Skills: The Fundamentals Sales Skills: Prospecting and Addressing Needs Sales Skills: Overcoming Obstacles Sales Skills: Gaining Customer Commitment Sales Skills: Developing a Winning Strategy Sales Skills: Effectively Closing a Sale To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Call Center Management Series The Call Center Management Series includes the following courses: Call Center Management: Managing an Inbound Call Center Call Center Management: Measuring Quality and Performance Call Center Management: Managing and Motivating Your Staff To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Competitive Intelligence Series The Competitive Intelligence Series includes the following courses: Competitive Intelligence: Implementing a Competitive Intelligence System Competitive Intelligence: Analysis and Dissemination Competitive Intelligence: Researching Online To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Brand Management Series The Brand Management Series includes the following courses: Brand Management: Fundamentals of Brand Management Brand Management: Building Brand Equity Brand Management: Managing Brand Equity Brand Management: Developing a Brand Strategy Brand Management: Integrated Marketing Brand Management: Branding on the Web To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Principles of Marketing Series The Principles of Marketing Series includes the following courses: Principles of Marketing: Fundamentals of Marketing Principles of Marketing: Product Strategy Principles of Marketing: Distribution Strategy Principles of Marketing: Promotion Strategy Principles of Marketing: Pricing Strategy Principles of Marketing: Writing a Marketing Plan To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Introduction to Economics Series The Introduction to Economics Series includes the following courses: Economics: The Principles of Economics Economics: Basic Concepts in Microeconomics Economics: Products and Markets Economics: Foundations of Macroeconomics To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Budgeting Series The Budgeting Series includes the following courses: Budgeting: Creating and Analyzing a Budget Budgeting: Operating and Manufacturing Budgets Budgeting: Capital Budgeting To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Advanced Financial Statements Series The Advanced Financial Statements Series includes the following courses: Financial Statements: Financial Statements Analysis Financial Statements: Reading and Analyzing an Annual Report Financial Statements: Analyzing Cash Flows To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Business Accounting Series The Business Accounting Series includes the following courses: Business Accounting: Accounting for Assets Business Accounting: Accounting for Liabilities Business Accounting: Accounting for Stockholders Equity To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Business Finance Series The Business Finance Series includes the following courses: Business Finance: Risk Analysis Business Finance: Time Value of Money Business Finance: Valuation of Stocks and Bonds To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Financial Management Series The Financial Management Series includes the following courses: Financial Management: Accounting Fundamentals Financial Management: Understanding Financial Statements Financial Management: Financial Planning & Forecasting Financial Management: Cash Analysis & Management Financial Management: Analyzing Financial Statements Financial Management: Inventory Costing & Depreciation To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Human Resource Law Series The Human Resource Law Series includes the following courses: Human Resource Law: Management a a s Role Human Resource Law: Americans with Disabilities Act Human Resource Law: Equal Employment Opportunity Law Human Resource Law: Family and Medical Leave Act Human Resource Law: Fair Labor Standards Act Human Resource Law: Understanding Privacy Rights To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
360-Degree Feedback Series The 360-Degree Feedback Series includes the following courses: 360-Degree Feedback: Experiencing 360-Degree Feedback 360-Degree Feedback: Implementing a 360-Degree Feedback Program 360-Degree Feedback: Maximizing the Benefits of 360-Degree Feedback To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Recruiting and Retention Series The Recruiting and Retention Series includes the following courses: Recruiting and Retention: Staffing Your Organization Recruiting and Retention: Internet Recruiting Recruiting and Retention: Keeping Your Good Employees To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Workplace Aggression Series The Workplace Aggression Series includes the following courses: Workplace Aggression: Recognizing Aggressive Behavior Workplace Aggression: Defusing Aggress Situations Workplace Aggression: Taking A Proactive Approach To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Exit Interviewing Skills Series The Exit Interviewing Skills Series includes the following courses: Exit Interviewing Skills: Preparing for an Exit Interview Exit Interviewing Skills: Conducting an Exit Interview Exit Interviewing Skills: The Termination Process To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Essentials of Business Law Series The Essentials of Business Law Series includes the following courses: Essentials of Business Law: The Legal Environment Essentials of Business Law: Contract Law Essentials of Business Law: Employment Law Essentials of Business Law: Cyberlaw To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Moving from Technical Professional to Mgr Managing the IT Dept With management and team fundamentals in place, this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues, the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to maximize the benefits of the company Web site in particular. Learn To: Identify elements of LAN and WAN schematics. Identify methods of increasing help desk efficiency. Identify guidelines for getting the best possible hardware and software deals. Identify key issues in software licensing. Identify technical elements for an e-commerce Web site. Audience: This series is designed more...
Moving from Technical Professional to Mgr Series Managing Personnel This course teaches key skills for team building, team leadership and team management. It begins with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development, training and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To: Identify three leadership behavior patterns adopted to achieve goals. Identify characteristics of effective leaders. Identify methods for determining team training needs. Identify strategies for conflict resolution. Identify strategies for overcoming communication barriers. Audience: This series is designed for technical professionals who are considering managerial positions within their more...
Moving from Technical Professional to Mgr Series Getting Started This course introduces the learner to some management fundamentals. Beginning with the requirements for IT success, the course outlines the roles of the IT manager as well as the skills required for effective management. It then teaches the principles of three types of management planning as well as the fundamentals of recruiting for new managers. Learn To: Identify key functional areas of an IT organization. Identify key personal skills for an IT manager. Identify key differences between old and new management styles. Identify reasons for management planning. Identify guidelines for using a SWOT analysis to assist in strategic planning. Staff Your IT Team. Audience: This series is designed for technical professionals who are considering managerial positions within more...
Moving from Technical Professional to Manager Series The Moving from Technical Professional to Manager Series includes the following courses: Moving from Technical Professional to Mgr.: Getting Started Moving from Technical Professional to Mgr.: Managing Personnel Moving from Technical Professional to Mgr.: Managing the IT Dept. To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Women in Leadership Series The Women In Leadership Series includes the following courses: Women In Leadership: Leadership Roles and Styles Women In Leadership: Becoming a Leader Women In Leadership: Developing a Leadership Path To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Succession Planning Series The Succession Planning Series includes the following courses: Succession Planning: Elements and Approaches Succession Planning: Setting Up a Succession Planning Program Succession Planning: Successors, Plan Evaluation & Planning Tools To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Delegation Series The Delegation Series includes the following courses: Delegation: Understanding Delegation Delegation: The Delegation Process Delegation: Monitoring and Evaluating Results To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Goal Setting Series The Goal Setting Series includes the following courses: Goal Setting: Reaching Individual Goals Goal Setting: Goal Setting Tools for Managers Goal Setting: Organizational Goal Setting To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Strategic Decision Making Series The Strategic Decision Making Series includes the following courses: Strategic Decision Making: Preparing to Make Decisions Strategic Decision Making: Making the Right Decision Strategic Decision Making: Advanced Decision Making To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Business Etiquette Series The Business Etiquette Series includes the following courses: Business Etiquette: Office Protocol Business Etiquette: Communicating in Today a a s Workplace Business Etiquette: Business Functions and Travel To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Organizational Communication Series The Organizational Communication Series includes the following courses: Organizational Communication: The Fundamentals Organizational Communication: Communicating in the Workplace Organizational Communication: Managing Communication To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Cross-Cultural Business Communication Series The Cross-Cultural Business Communication Series includes the following courses: Cross-Cultural Business Communication: Understanding Cultural Differences Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Organizational Learning Series The Organizational Learning Series includes the following courses: Organizational Learning: Developing a Knowledge Management System Organizational Learning: Transferring Knowledge within an Organization Organizational Learning: Deploying a Knowledge Management System To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Customer Relationship Management Series The Customer Relationship Management Series includes the following courses: Customer Relationship Management: Fundamentals of CRM Customer Relationship Management: Implementing CRM Customer Relationship Management: eCRM To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Administrative Assistant Skills Series The Administrative Assistant Skills Series includes the following courses: Administrative Assistant Skills: Understanding Basic Skills Administrative Assistant Skills: Enhancing Your Skills Administrative Assistant Skills: Excelling as an Administrative Assistant To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Business Travel Safety Series The Business Travel Safety Series includes the following courses: Business Travel Safety: Domestic Travel Business Travel Safety: International Travel Business Travel Safety: Forming a Corporate Travel Safety Program Business Travel Safety: Safety Measures for Travelers To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Managing Business Risk Series The Managing Business Risk Series includes the following courses: Managing Business Risk: Developing a Risk Management Plan Managing Business Risk: Risk Assessment and Control Managing Business Risk: Financing and Contingency Planning To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Cross-Functional Team Series The Cross-Functional Teams Series includes the following courses: Cross-Functional Teams: Goal Setting in a Cross-Functional Team Cross-Functional Teams: Selecting Cross-Functional Team Members Cross-Functional Teams: Cross-Functional Team Development To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Managing IT Projects Series The Managing IT Projects Series includes the following courses: Managing IT Projects: Project Fundamentals and Initiation Managing IT Projects: Project Planning and Execution Managing IT Projects: Project Control and Closure To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Project Leadership Series The Project Leadership Series includes the following courses: Project Leadership: Leading the Project Team Project Leadership: Communicating Within a Project Team Project Leadership: Overcoming Obstacles To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Advanced Project Management Series The Advanced Project Management Series includes the following courses: Advanced Project Management: Building Productive Stakeholder Relationships Advanced Project Management: Project Estimating Techniques Advanced Project Management: Managing Accelerated Projects Advanced Project Management: Setting Up a Project Office Advanced Project Management: Portfolio Management Advanced Project Management: Project Management Maturity To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Organizational Crisis Management Series The Organizational Crisis Management Series includes the following courses: Organizational Crisis Management: Anticipating & Planning for Crises Organizational Crisis Management: Managing a Crisis Organizational Crisis Management: Resolving Crises in Organizations To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Managing Change Series The Managing Change Series includes the following courses: Managing Change: Implementing the Change Process Managing Change: Overcoming Change Obstacles Managing Change: Managing Yourself Through Change To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Employee Performance Series The Employee Performance Series includes the following courses: Employee Performance: Managing Difficult People Employee Performance: Providing Feedback Employee Performance: Resolving Conflict To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Managing High Performers Series The Managing High Performers Series includes the following courses: Managing High Performers: Creating a Retention Strategy Managing High Performers: Defining and Finding High Performers Managing High Performers: Implementing Recognition Programs To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Managing Generations in the Workplace The Managing Generations in the Workplace Series includes the following courses: Managing Generations in the Workplace: Understanding the Generations Managing Generations in the Workplace: Generations Working Together Managing Generations in the Workplace: Recruitment and Retention To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Managing the Expert Series The Managing the Expert Series includes the following courses: Managing the Expert: Understanding Experts Managing the Expert: Developing a Successful Environment Managing the Expert: Managing the Unique Needs of Experts To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Organizational Behavior Series The Organizational Behavior Series includes the following courses: Organizational Behavior: Organizational Dynamics for Individuals Organizational Behavior: Organizational Group Dynamics Organizational Behavior: The Organizational System To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Sexual Harassment Series The Sexual Harassment Series includes the following courses: Sexual Harassment: What Employees Should Know Sexual Harassment: Preventing Sexual Harassment Claims Sexual Harassment: Resolving Sexual Harassment Claims To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Interviewing Skills Series The Interviewing Skills Series includes the following courses: Interviewing Skills: Preparing for an Interview Interviewing Skills: Conducting an Interview Interviewing Skills: Laws Governing the Interview Process To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Motivation Series The Motivation Series includes the following courses: Motivation: Fostering Employee Motivation Motivation: Motivating Through Rewards and Recognition Motivation: Empowering to Increase Motivation To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Executive Level Leadership Series The Executive Level Leadership Series includes the following courses: Executive Level Leadership: Becoming an Executive Leader Executive Level Leadership: Change and the Executive Leader Executive Level Leadership: Leadership and Communication To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Managerial Leadership Series The Managerial Leadership Series includes the following courses: Managerial Leadership: Creating a Vision Managerial Leadership: Leading Through Change Managerial Leadership: Motivating Employees To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Frontline Leadership Series The Frontline Leadership Series includes the following courses: Frontline Leadership: Preparing to Lead Frontline Leadership: Knowledge in the Workplace Frontline Leadership: Positively Influencing Workplace Culture To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Leadership Development Series The Leadership Development Series includes the following courses: Leadership Development: Delegation Leadership Development: Goal Setting Leadership Development: Leading the Way Leadership Development: Motivation Leadership Development: Learning to Lead To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Business Problem Solving Series The Business Problem Solving Series includes the following courses: Business Problem Solving: Problem Solving Fundamentals Business Problem Solving: The Problem Solving Process Business Problem Solving: Critical Thinking and Information Analysis Business Problem Solving: Problem Solving Teams To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Decision Making Problem Solving Series The Decision Making & Problem Solving Series includes the following courses: Decision Making & Problem Solving: Decision Making Fundamentals Decision Making & Problem Solving: Problem Solving Fundamentals To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
E-mail Etiquette Series The E-mail Etiquette Series includes the following courses: E-mail Etiquette: E-mail in the Workplace E-mail Etiquette: Using E-mail to Communicate Successfully E-mail Etiquette: Writing Effective E-mail Messages To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Emotional Intelligence Series The Emotional Intelligence Series includes the following courses: Emotional Intelligence: Developing Emotional Intelligence Skills Emotional Intelligence: Applying Emotional Intelligence in the Workplace Emotional Intelligence: Emotional Intelligence for Executives To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Communicating with Difficult People Series The Communicating with Difficult People Series includes the following courses: Communicating with Difficult People: Working with Difficult Employees Communicating with Difficult People: Handling Difficult Co-Workers Communicating with Difficult People: Communicating with Your Manager To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Advanced Interpersonal Communication Series The Advanced Interpersonal Communication Series includes the following courses: Advanced Interpersonal Communication: Building Relationships Advanced Interpersonal Communication: Communicating with Co-Workers Advanced Interpersonal Communication: Communicating to Build a Positive Culture To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Effective Presentations Series The Effective Presentations Series includes the following courses: Effective Presentations: Planning a Presentation Effective Presentations: The Presentation Process Effective Presentations: Essentials of Persuasion To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Excellence in Service Series The Excellence in Service Series includes the following courses: Excellence in Service: Fundamentals for Employees Excellence in Service: Solving Customer Problems Excellence in Service: Working with Upset Customers Excellence in Service: Communicating with Customers Virtually Excellence in Service: Creating an Exceptional Service Environment Excellence in Service: Establishing Service Standards Excellence in Service: Building a Customer Service Team Excellence in Service: Building Lasting Customer Relationships To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Listening Skills Series The Listening Skills Series includes the following courses: Listening Skills: The Fundamentals of Listening Listening Skills: Listening Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Advanced Business Communication Series The Advanced Business Communication Series includes the following courses: Advanced Business Communication: Guidelines for Effective Communication Advanced Business Communication: Business Writing for Results Advanced Business Communication: Enhancing the Communication Message To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Interpersonal Communication Series The Interpersonal Communication Series includes the following courses: Interpersonal Communication: Telephone Skills Interpersonal Communication: Effective Communication Interpersonal Communication: Listening Skills To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Career Development Series The Career Development Series includes the following courses: Career Development: Developing a Career Strategy Career Development: Excelling in Your Career Career Development: Professional Networking To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Time Management Series The Time Management Series includes the following courses: Time Management: Developing a Plan Time Management: Planning Your Day Time Management: Overcoming Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Achieving Success Without Authority Series The Achieving Success Without Authority Series includes the following courses: Achieving Success Without Authority: Focusing on Results Achieving Success Without Authority: Personal Accountability To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Self Development Series The Self Development Series includes the following courses: Self Development: Balancing Your Personal & Professional Life Self Development: Motivating Yourself to Perform Self Development: Increasing Your Assertiveness Self Development: Developing Report Through Communication Self Development: Improving Your Memory Self Development: Positively Influencing Others To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Stress Management Series The Stress Management Series includes the following courses: Stress Management: Fundamentals for Employees Stress Management: Fundamentals for Managers To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Creativity and Innovation Series The Creativity and Innovation Series includes the following courses: Creativity and Innovation: Thinking Creatively Creativity and Innovation: Increasing Personal Creativity Creativity and Innovation: Fostering a Creative Environment Creativity and Innovation: Promoting Team Creativity To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Organizational Skills Series The Organizational Skills Series includes the following courses: Organizational Skills: Managing Information Organizational Skills: Time Management To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Strategic Management Series The Strategic Management Series includes the following courses: Strategic Management: Establishing Strategic Focus Strategic Management: Analyzing Strategic Options Strategic Management: Developing a Successful Process To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Project Teams Series The Project Teams Series includes the following courses: Project Teams: Participating on a Project Team Project Teams: Applying Team Building Techniques Project Teams: Building a Project Team To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Team Conflict Series The Team Conflict Series includes the following courses: Team Conflict: Resolving Team Conflict Team Conflict: Working in Diversified Teams Team Conflict: Overcoming Conflict with Communication To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Team Leadership Series The Team Leadership Series includes the following courses: Team Leadership: Developing a High Performance Team Team Leadership: Conducting Productive Team Meetings Team Leadership: Promoting Your Team a a s Effectiveness To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Virtual Team Management Series The Virtual Team Management Series includes the following courses: Virtual Team Management: Developing Virtual Teams Virtual Team Management: Managing Virtual Team Relationships Virtual Team Management: Coaching Virtual Team Members To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Virtual Teams Series The Virtual Teams Series includes the following courses: Virtual Teams: The Fundamentals Virtual Teams: Communicating Effectively Virtual Teams: Participating in Virtual Meetings To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Team Participation Series The Team Participation Series includes the following courses: Team Participation: Teamwork Fundamentals Team Participation: Team Communication Team Participation: Resolving Conflict in Teams Team Participation: Decision Making in Teams To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Project Management PMBOK Third Edition Aligned Series The Project Management (PMBOK Third Edition Aligned) Series includes the following courses: Project Management: Project Management Framework Project Management: Project Management Processes Project Management: Project Integration Management Project Management: Project Scope Management Project Management: Project Time Management Project Management: Project Cost Management Project Management: Project Quality Management Project Management: Human Resources Management Project Management: Project Communications Management Project Management: Project Risk Management Project Management: Project Procurement Management To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Project Management Essentials Series The Project Management Essentials Series includes the following courses: Project Management Essentials: Planning a Project Project Management Essentials: Project Scheduling & Budgeting Project Management Essentials: Controlling & Closing a Project To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Mentoring Series The Mentoring Series includes the following courses: Mentoring: Implementing a Formal Mentoring Program Mentoring: Developing Your Mentoring Skills Mentoring: Using a Mentor to Your Advantage To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Negotiating Series The Negotiating Series includes the following courses: Negotiating: Preparing for a Negotiation Negotiating: The Negotiation Process Negotiating: Advanced Negotiation Tactics To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Business Ethics Series The Business Ethics Series includes the following courses: Business Ethics: Ethical Decision Making Business Ethics: Managerial Business Ethics Business Ethics: Organizational Ethics To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Correcting Performance Problems Series The Correcting Performance Problems Series includes the following courses: Correcting Performance Problems: Identifying Performance Problems Correcting Performance Problems: Addressing Performance Problems Correcting Performance Problems: Disciplining Employees To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Managing Performance Series The Managing Performance Series includes the following courses: Managing Performance: Establishing a Performance Plan Managing Performance: The Performance Appraisal Process Managing Performance: Overcoming Performance Appraisal Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Coaching Series The Coaching Series includes the following courses: Coaching: Building Relationships Coaching: Applying the Coaching Process Coaching: Communicating with Employees To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Facilitation Series The Facilitation Series includes the following courses: Facilitation: The Effective Facilitator Facilitation: The Facilitation Process Facilitation: Facilitating Challenging Situations To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Conducting Meetings Series The Conducting Meetings Series includes the following courses: Conducting Meetings: The Meeting Process Conducting Meetings: Managing a Meeting Conducting Meetings: Effective Meeting Communication To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Essentials of Management Series The Essentials of Management Series includes the following courses: Essentials of Management: Negotiating Skills Essentials of Management: Succeeding as a New Manager Essentials of Management: Creating a Positive Workplace Essentials of Management: Maintaining a Productive Workforce To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Change Mangement Series The Change Management Series includes the following courses: Change Management: Managing Change Change Management: Adapting to Change To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
MCSE 2003 WIN XP Prof Install Admin Config Set of 5 Level 1 Clean Install Installation planning Install Methods Performing an Install Upgrade Install Upgrade Process Starting an upgrade Migrating User Settings Installation issues Automated Install Unattended Installations SYSPREP for imaging installs Remote Installation Services (RIS) Level 2 I/O Devices Hardware interfaces Internal Devices Parallel/Serial USB/Firewall Devices Remote Devices Display Devices Display Properties Multiple Displays Disk Management Disk Management Console Basic Disks Dynamic Disks Other Devices ACPI Multiple Processors UPS Level 3 Working w/ File Systems FAT & FAT32 NTFS Features NTFS File/Folder Permissions more...
MCSE 2003 WIN XP Prof Install Admin Config Set of 5 Level 1 Clean Install Installation planning Install Methods Performing an Install Upgrade Install Upgrade Process Starting an upgrade Migrating User Settings Installation issues Automated Install Unattended Installations SYSPREP for imaging installs Remote Installation Services (RIS) Level 2 I/O Devices Hardware interfaces Internal Devices Parallel/Serial USB/Firewall Devices Remote Devices Display Devices Display Properties Multiple Displays Disk Management Disk Management Console Basic Disks Dynamic Disks Other Devices ACPI Multiple Processors UPS Level 3 Working w/ File Systems FAT & FAT32 NTFS Features NTFS File/Folder Permissions more...
Visual Basic Net Set of 7 Visual Basic.NET is a significant upgrade to Visual Basic and incorporates many new features and framework goals of the .Net architecture. Learning to manage these changes will allow VB developers to create enterprise applications for the .NET platform and to create more traditional VB applications that can take advantage of the enhancements to the language. Level 1 DOT NET Concepts Why do we need DOT NET Introducing the DOT NET Framework Understanding the Common Type System Compilers, Assemblies & Microsoft Intermediate Language (MSIL) Namespaces Using the Visual Studio IDE What is Visual Studio Project Basics The Visual Studio Interface -What is Visual Studio? -Docking/Pinning Windows -Using the Work Area -Reviewing the Other Windows -Using the more...
Visual Basic Net Set of 7 Visual Basic.NET is a significant upgrade to Visual Basic and incorporates many new features and framework goals of the .Net architecture. Learning to manage these changes will allow VB developers to create enterprise applications for the .NET platform and to create more traditional VB applications that can take advantage of the enhancements to the language. Level 1 DOT NET Concepts Why do we need DOT NET Introducing the DOT NET Framework Understanding the Common Type System Compilers, Assemblies & Microsoft Intermediate Language (MSIL) Namespaces Using the Visual Studio IDE What is Visual Studio Project Basics The Visual Studio Interface -What is Visual Studio? -Docking/Pinning Windows -Using the Work Area -Reviewing the Other Windows -Using the more...
Security Set of 5 Level 1: General Security Concepts Access control Foundation of a secure network Access Control methods Authentication Overview Kerberos CHAP Certificates Username/Password Tokens Multi-Factor Mutual Authentication Biometrics Auditing Protecting Your Network Non-essential services; protocols; disabling unnecessary systems/process/attacks Attacks Malicious Code Social Engineering Auditing Logging & System Scanning Level 2: Communication Security Remote Access 802.1x VPN RADIUS TACACS/+ L2TP/PPTP SSH IPSEC Vulnerabilities E-mail S/MIME PGP Vulnerabilities Web SSL/TLS HTTP/S Instant Messaging Directory Services SSL/TLS LDAP File Transfer S/FTP more...
Linux Essentials Set of 4 Lesson 1: Linux Essentials Linux Essentials Overview Module Objectives Linux System Overview Differences in Linux and Unix Operating Systems Overview Linux Installation Details Installation Objectives Install Steps Hardware Requirements Hardware Control Linux Device Names Installation Methods Installation Classes Partitioning the Hard Drive Network Settings Installing Linux Objectives Firewall Configuration Language Support Account Configuration Packages to Install Post Installation Graphical Interface Configuration Installation Complete First Boot following Installation Installing Student Training Files Lesson 2: Linux Utilization Using Linux Objectives Login Screens Logging In The Shell Linux more...
Active Server Pages NET Set of 5 Level 1 Server-Side Programming Concepts Static vs. Dynamic Web Applications Server-Side alternatives (Pros and Cons) CGI ISAPI / Proprietary API Servlets / JSP ASP / ASP.NET Role of server programming in business applications Overview of HTML and Scripting Structure tags Formatting Tags Using Styles Form Tags Basic JavaScript User Interaction Input Validation Basic VBScript User Interaction Input Validation DHTML Review of ASP Client vs. Server Scripting Interacting with Users ASP Objects Request Response Application Session Calling other services with COM ASP.NET Concepts Basic differences between ASP and ASP.NET Migrating from ASP to ASP.NET ASP.NET and the .NET Framework Role of .NET more...
Active Server Pages NET Set of 5 Level 1 Server-Side Programming Concepts Static vs. Dynamic Web Applications Server-Side alternatives (Pros and Cons) CGI ISAPI / Proprietary API Servlets / JSP ASP / ASP.NET Role of server programming in business applications Overview of HTML and Scripting Structure tags Formatting Tags Using Styles Form Tags Basic JavaScript User Interaction Input Validation Basic VBScript User Interaction Input Validation DHTML Review of ASP Client vs. Server Scripting Interacting with Users ASP Objects Request Response Application Session Calling other services with COM ASP.NET Concepts Basic differences between ASP and ASP.NET Migrating from ASP to ASP.NET ASP.NET and the .NET Framework Role of .NET more...
Achieving Success Without Authority Personal Accountability In this course a Achieving Success Without Authority: Personal Accountability a you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition, you will learn how to have effective working relationship, the skills you need for coaching, and the steps to self-management. This course also covers personal accountability and guidelines for breaking down performance barriers. Learn To Identify the effects of being caught in the victim cycle. Identify reasons for using action words in questions. Differentiate between positive and negative coaching behaviors. more...
Achieving Success Without Authority Focusing on Results Achieving Success Without Authority: Focusing on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals. Employees must harvest their influence and use it appropriately to their advantage. Learn To Identify guidelines to create a positive mental attitude. Identify steps to achieve a desired outcome when dealing with people. Identify reasons for aligning goals with values. Differentiate between more...
Career Development Professional Networking Career Development: Professional Networking offers the student an overview of how to network for career advancement, seek career guidance, and develop a career network. The program covers in detail the steps for networking effectively, steps for communicating effectively, steps for building beneficial relationships inside and outside an organization, the difference between a mentor and coach, and the steps for choosing a mentor or coach. Learn To Use steps of the process for networking effectively. Differentiate between the necessary credentials for a mentor and a coach. Recognize steps of the process for choosing a mentor or coach. Follow steps of the process for ensuring more...
Career Development Excelling in Your Career Career Development: Excelling in Your Career offers the student an overview of how to excel at work, market personal skills, and stay competitive in his or her career. The program covers in detail the guidelines to maintain productivity, steps to develop self-discipline, steps to develop an effective professional image, the advantages and disadvantages of self-study and formal education, and the guidelines to maintain work performance and morale. Learn To Apply guidelines to maintain productivity. Recognize steps for establishing a professional image. Recognize steps for marketing your career. Choose a way of learning through your career. Follow more...
Career Development Developing a Career Strategy Career Development: Developing a Career Strategy offers the student an overview of how to define career aspirations, develop career goals, and create effective career strategies. The program covers in detail how to identify personal preferences, develop skills to help career advancement, and explore career options. It also describes the stages of career development and explains guidelines for evaluating careers. Learn To Follow steps to identify career preferences. Choose a way to identify skills. Overcome pitfalls of career exploration. Follow steps for setting career goals. Identify stages of career development. Follow more...
Time Management Overcoming Challenges Time Management: Overcoming Challenges gives students an overall view of how to control time in order to improve productivity. The program covers how to control productivity by dealing with people, and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and overcoming personal time wasters. Learn To Identify guidelines for minimizing interruptions from visitors. Follow steps for making meetings more productive. Follow steps to distinguish important information from unimportant information. Identify guidelines for how to more...
Time Management Planning Your Day Time Management: Planning Your Day gives students an overall view of how to manage their time on a daily basis to increase their productivity. The program covers how to develop a daily plan, how to manage technology, and how say ''no'' to doing too much. The program focuses on planning, scheduling, and concentration skills. It also covers how to handle e-mail, the Internet, and the telephone productively. Learn To Identify the benefits of planning. Arrange the steps for planning a day. Identify tasks not to schedule. Identify guidelines for making good decisions about technology. Arrange the steps to saying 'no'. Audience All employees in an more...
Time Management Developing a Plan Time Management: Developing a Plan helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects the use of time on a daily basis. Students also learn how to price their time, how to conduct a time audit, and how to correctly identify and control poor time management personality types. Learn To Identify the principles of time management. Identify the benefits of understanding my time. Identify more...